U.S. Bank National Association has 2,309 banking locations. Their corporate headquarters address is listed as: 425 Walnut St in Cincinnati Ohio.
This corporate page for U.S. Bank National Association includes ratings, links to all U.S. Bank National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
U.S. Bank National Association Corporate Headquarters Address:
U.S. Bank National Association
425 Walnut St
Cincinnati, Ohio 45202
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U.S. Bank National Association Headquarters Phone Number:
(513) 632-4234
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U.S. Bank National Association Location Area Map
Monday
8:30 AM - 5:30 PM
Tuesday
8:30 AM - 5:30 PM
Wednesday
8:30 AM - 5:30 PM
Thursday
8:30 AM - 5:30 PM
Friday
8:30 AM - 5:30 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
425 Walnut St
Cincinnati, Ohio 45202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.usbank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
05/26/2023
Bank Specialty/Focus:
All Other Over 1 Billion
Bank Holding Company:
U S BCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$529,906,923,000
Deposits Held Domestically:
$522,401,458,000
Equity Capital:
$59,540,236,000
Net Income:
$4,911,887,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
The following is a directory of all branch offices for U.S. Bank National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More U.S. Bank National Association Complaints:
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Complaint ID: 8132036
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Company: U.S. BANCORP
Complaint: US Bank offers a reward point system as their " cash back '' on credit cards. These points are transferable to cash, or redeemable via a US Bank portal, however to redeem to cash, you can only do so in units of XXXX points. All promotional materials for US Bank credit cards note that you can receive " cash back '' for rewards spending on their credit cards, but there is no where, including in the card member agreement, that tells you that the redemption can only occur in units of XXXX and that you must have a minimum of XXXX points [ equivalent to {$25.00} ] to redeem points. This is deeply misleading to consumers as nowhere in promotional material does it suggest that redemption of rewards would be restricted like that, and then once you have an account, you need to constantly spend in order to achieve certain points totals, and unless you exactly mete out spending, there will always be 'superfluous ' points that can functionally never be redeemed for their cash value.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8131246
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Company: U.S. BANCORP
Complaint: On XXXX at 1731 hours, my wife and I deposited 6 {$50.00} bills in the ATM at US BANK in XXXX, Nevada at XXXX XXXX XXXX . The ATM took our money and did not deposit into our account with XXXX XXXX XXXX who is a sister bank that uses US Bank. when we made the deposit, we received a receipt that stated, " A MACHINE ERROR HAS OCCURRED WE ARE UNABLE TO CREDIT YOU ACCOUNT OR RETURN SOME OF THE ITEMS YOU ATTEMPTED TO DEPOSIT. '' For the record it took all the money we attempted to deposit and after many emails and multiple dispute submissions US BANK has still not resolved the issue. The Bank Branch manager stated, after I showed her, the receipt verifying that their ATM stole our money she stated at the bank, and I quote " We don't have {$300.00} dollars to give you. '' This is theft, I filed a police report and the police will not investigate. US BANK has not returned our money. I want my money or the next stop is with an attorney.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8131245
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Company: U.S. BANCORP
Complaint: The process started on XX/XX/XXXX when US Bank was approached to sign a form. I keep getting delays and lack of responses from them. I have been told by two managers ( XXXX XXXX XXXX ) that they are NOT allowed to call me back to give me an update on the progress. I am required to call in each time and spend approximately 20 minutes re-explaining the issues. There is rarely any update or progress from that phone call.
US Bank does not allow me to communicate directly with their Customer Service Research or TIC Request Department. If that could happen, I could answer any questions they have immediately instead of playing the wait and see, wait and see, and wait and see.
Other dates of communication have been XX/XX/XXXX & XXXX and XX/XX/XXXX, XXXX, and now the XXXX.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 83 reviews.
6548-U.S. Bank National Association
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names U.S. Bank National Association has been known by over the years:
In 1991 their name became: Star Bank, National Association, Cincinnati.
In 1991 their name became: Star Bank, National Association.
In 1999 their name became: Star Bank, National Association.
In 1999 their name became: Firstar Bank, National Association.
In 2001 their name became: U.S. Bank National Association.
The following addresses are where U.S. Bank National Association has had their headquarters:
Moved From: MAIN STREET to 111 East Fourth Street, Cincinnati, OH 45202.
Moved From: 111 EAST FOURTH STREET to 55 East Fifth Street, Cincinnati, OH 45202.
Moved From: 55 EAST FIFTH STREET to 425 Walnut Street, Cincinnati, OH 45201.
The following shows transitions that are what have ultimately result in U.S. Bank National Association becoming what it is today, for better or worse.
Star Bank, National Association (1991)
Star Bank, National Association, Butler County (1991)
Star Bank, National Association, Cleveland (1992)
Star Bank, Central Ohio (1993)
Star Bank, National Association, Troy (1993)
Star Bank, Preble County (1993)
Star Bank, National Association, Hillsboro (1993)
Star Bank, National Association, Tri State (1993)
Star Bank, National Association, Sidney (1993)
Star Bank, National Association, Kentucky (1996)
Star Bank, National Association, Indiana (1996)
Trans Financial Bank, National Association (1998)
Trans Financial Bank Tennessee, National Association (1998)
Firstar Bank Iowa, National Association (1999)
Firstar Bank Illinois (1999)
Firstar Bank Florida, National Association (1999)
Firstar Bank of Minnesota, National Association (1999)
Firstar Bank Wisconsin (1999)
Firstar Bank Burlington, National Association (1999)
Firstar Metropolitan Bank & Trust (1999)
Firstar Bank Milwaukee, National Association (2000)
Firstar Bank Wausau, National Association (2000)
Mercantile Bank of Arkansas National Association (2000)
Mercantile Bank of Illinois (2000)
Mercantile Bank MidWest (2000)
Firstar Bank Kentucky (2000)
Firstar Bank Missouri, National Association (2000)
Mercantile Trust Company, National Association (2000)
Firstar Bank, National Association (2001)
U.S. Bank National Association (2001)
U.S. Bank National Association OR (2001)
U.S. Bank Trust National Association (2002)
U.S. Bank Trust National Association (2002)
U.S. Bank Trust National Association (2002)
U.S. Bank Trust National Association (2002)
U. S. Bank Trust, National Association (2002)
U.S. Bank Trust National Association (2002)
U.S. Bank National Association MT (2002)
U. S. Bank Trust Interim National Association, Connecticut (2005)
WestStar Bank (2006)
HeritageBank (2007)
Mellon 1st Business Bank, National Association (2008)
U.S. Bank National Association ND (2013)
MUFG Union Bank, National Association (2023)