U.S. Bank National Association has 2,309 banking locations. Their corporate headquarters address is listed as: 425 Walnut St in Cincinnati Ohio.
This corporate page for U.S. Bank National Association includes ratings, links to all U.S. Bank National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
U.S. Bank National Association Corporate Headquarters Address:
U.S. Bank National Association
425 Walnut St
Cincinnati, Ohio 45202
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U.S. Bank National Association Headquarters Phone Number:
(513) 632-4234
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U.S. Bank National Association Location Area Map
Monday
8:30 AM - 5:30 PM
Tuesday
8:30 AM - 5:30 PM
Wednesday
8:30 AM - 5:30 PM
Thursday
8:30 AM - 5:30 PM
Friday
8:30 AM - 5:30 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
425 Walnut St
Cincinnati, Ohio 45202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.usbank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
05/26/2023
Bank Specialty/Focus:
All Other Over 1 Billion
Bank Holding Company:
U S BCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$529,906,923,000
Deposits Held Domestically:
$522,401,458,000
Equity Capital:
$59,540,236,000
Net Income:
$4,911,887,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
The following is a directory of all branch offices for U.S. Bank National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More U.S. Bank National Association Complaints:
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Complaint ID: 8013415
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Other problem
Company: U.S. BANCORP
Complaint: I signed up for the card noting that, like all cards, it can be added to phone ( XXXX XXXX XXXX ) wallets. When I received it, this failed to work, I worked extensively with their agents to get it to work to no avail. They admit this is a widespread problem and theres nothing they can do. I advised this is a dealbreaker and that Id want to undo the relationship and Id need the credit bureau inquiry dropped as they have not delivered the key feature they promise and are unwilling/unable to remedy that. I have told them that if they can fix the problem fine, but they have not. I feel I was brought in under false pretenses and should not take a credit hit for cancelling this card.when I told a supervisor that it was unacceptable that they said it wouldnt work and there was nothing they could do, she laughed at me!
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8013259
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Subissue: Problem with fees
Company: U.S. BANCORP
Complaint: During the last 120 days, I have 3 complaints against US bank for their very confusing online banking system for credit card. I don't know why they just show 3 of my credit card?
XXXX XX/XX/2023 XXXX XX/XX/2023 XXXX XX/XX/2023 even when I have overall more than XXXX credit cards with us bank.
I have no idea why US Bank made it so complex for anybody to understand how to make the payment, autopay or change the bank account ( from which to make the payment ). I have called US Bank at least 5 times and conveyed the same but no impact. I am in Information technology for 27 years and worked for financial systems for around 15 years ( 8 years - credit card ). If somebody like me is not understanding their system - then there is something really wrong. there is no impact of feedback on US Bank. IT employees, customer service are inefficient and hopeless.
Everybody I know working in IT for US Bank are the most in capable people. Support is good for nothing. I called them during last 4 days - they were clueless. What I want? Simple billing No fees if they are not telling me that i owe something to them consolidate all my rewards so that i can use them. In the end I want to close all these headache US Bank credit cards. I believe life is too short and i should not waste with US Bank customer service.
Today I got another statement from US Bank for the credit card ending in XXXX. It says there is a {$39.00} late fees. I have been asking for US Bank for so many days. This credit card doesn't even appear in my online account. If i don't know I have a credit card and i need to pay then how come I can make the payment. Based on this statement when i called at XXXX at around XXXX to XXXX XXXX XXXX time, I talked to an old gentleman. This person took my routing # and account # - record 3 times and couldn't process my payment. Then he gave me another phone # XXXX to make the payment. It seems that number is for some business line for US Bank and they are closed on Saturday. Once again I called XXXX at around XXXX XXXX XXXX XXXX and payment was processed.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8012197
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: U.S. BANCORP
Complaint: I logged into my account and attempted to use the XXXX feature to send money. All of a sudden the app kicks me offline and says my account is temporarily XXXX. I called the banks customer service and inquired about the issue. The customer support was very rude and not of any help. They refused to tell me the reason my account was XXXX from online access and stated I must wait XXXX hours. They completely closed off any visibility of my account without letting me know.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 83 reviews.
6548-U.S. Bank National Association
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names U.S. Bank National Association has been known by over the years:
In 1991 their name became: Star Bank, National Association, Cincinnati.
In 1991 their name became: Star Bank, National Association.
In 1999 their name became: Star Bank, National Association.
In 1999 their name became: Firstar Bank, National Association.
In 2001 their name became: U.S. Bank National Association.
The following addresses are where U.S. Bank National Association has had their headquarters:
Moved From: MAIN STREET to 111 East Fourth Street, Cincinnati, OH 45202.
Moved From: 111 EAST FOURTH STREET to 55 East Fifth Street, Cincinnati, OH 45202.
Moved From: 55 EAST FIFTH STREET to 425 Walnut Street, Cincinnati, OH 45201.
The following shows transitions that are what have ultimately result in U.S. Bank National Association becoming what it is today, for better or worse.
Star Bank, National Association (1991)
Star Bank, National Association, Butler County (1991)
Star Bank, National Association, Cleveland (1992)
Star Bank, Central Ohio (1993)
Star Bank, National Association, Troy (1993)
Star Bank, Preble County (1993)
Star Bank, National Association, Hillsboro (1993)
Star Bank, National Association, Tri State (1993)
Star Bank, National Association, Sidney (1993)
Star Bank, National Association, Kentucky (1996)
Star Bank, National Association, Indiana (1996)
Trans Financial Bank, National Association (1998)
Trans Financial Bank Tennessee, National Association (1998)
Firstar Bank Iowa, National Association (1999)
Firstar Bank Illinois (1999)
Firstar Bank Florida, National Association (1999)
Firstar Bank of Minnesota, National Association (1999)
Firstar Bank Wisconsin (1999)
Firstar Bank Burlington, National Association (1999)
Firstar Metropolitan Bank & Trust (1999)
Firstar Bank Milwaukee, National Association (2000)
Firstar Bank Wausau, National Association (2000)
Mercantile Bank of Arkansas National Association (2000)
Mercantile Bank of Illinois (2000)
Mercantile Bank MidWest (2000)
Firstar Bank Kentucky (2000)
Firstar Bank Missouri, National Association (2000)
Mercantile Trust Company, National Association (2000)
Firstar Bank, National Association (2001)
U.S. Bank National Association (2001)
U.S. Bank National Association OR (2001)
U.S. Bank Trust National Association (2002)
U.S. Bank Trust National Association (2002)
U.S. Bank Trust National Association (2002)
U.S. Bank Trust National Association (2002)
U. S. Bank Trust, National Association (2002)
U.S. Bank Trust National Association (2002)
U.S. Bank National Association MT (2002)
U. S. Bank Trust Interim National Association, Connecticut (2005)
WestStar Bank (2006)
HeritageBank (2007)
Mellon 1st Business Bank, National Association (2008)
U.S. Bank National Association ND (2013)
MUFG Union Bank, National Association (2023)