U.S. Bank National Association Corporate

Just got a call from Shirre. It was a follow up to a low rating I gave [-] [-] you guys sent [-] in regards to a fraud claim I had a hard time making. SHE WAS AMAZING. 10/10 I wish every call to any customer service was Shirre on [-] other end. Give that woman a raise, and then give her another one. She was helpful, professional, human, and really funny. LOVE HERRRR!

Us bank lost a deposit check and they are unable to resolve [-] issue over 40 days.

[-] most unethical

Najjar

[-] service is fine but your atm is facing [-] sun and needs a shade over it so you can read [-] screen [-] glare from [-] sun messes up [-] screen

I can not reach [-] associate by phone at either [-] bank branch or [-] corporate office and was told [-] fraud department couldn't help [-] and I had no [-] accounts however I [-] and I feel that's bank in Washington State is defrauding [-] of [-] Bancorp account Child savings accou t and refuses to give information about [-] trust advisor and has opened accounts with shared [-] with out [-] knowledge and denied [-] [-]. This bank [-]. You should not trust them with your money or to handle your estate they also are taking advantage of [-] elderly mother whom is a widow.

Us bank has stolen funds from [-] and refuse to return them. They have admitted to processing over 10,000 to [-] wrong relia card on a recorded call, yet still refuse to give [-] [-] funds. [-] representatives continue to lie and give false information.

Worst bank to deal with!!! I ordered a part, never received [-] package so I filed a dispute, us. bank [-] they cannot give [-] [-] money back ($300) and did not give [-] a reason why. Dispute manager she kept stating Just because I cannot without any reason and catching [-] attitude and being completely rude. Never got [-] money back (FRAUD). One day [-] zelle stopped working, they never gave [-] a reason. After being a part of US Bank for 18 years they closed [-] bank account without notifying [-] and when I called did not give [-] a reason. [-] WORST CUSTOMER SERVICE AND WORST BANK EVER. THIS IS DEFF NOT A TRUSTED BANK AND THEY STEAL YOU'RE MONEY. [-] TO [-]!!!

Horrible customer service
Dishonest, Rude, [-]'t put your money in this institution. Biggest mistake in banking I've ever made.

Could care less about customers, left hand never knows what [-] right hand is doing, customer service is useless, they literally sent [-] a letter of condolence about [-] death after several phone calls of [-] saying, "Im alive". They report then dont report to [-] credit agencies. There a disorganized mess and I'm flabbergasted they stay in [-]. This is a corporate overall review.

Woodburn Oregon branch. Many travel to other branches. Manager is arrogant, has napoleon complex. [-] acts like a king. Tellers are great.

Unable to contact [-] north Portland office to recover artwork that was displayed during their community services. There were almost a dozen pictures left there after [-] location permanently closed. If there is a way to recover [-] artworks, it would be greatly appreciated. [-] values are in excess if 10,000$$. RSVP is a huge [-]. We still [-] accounts with you and appreciate a prompt response .

Look

This bank is either incompetent or corrupt. I was hacked on a USReliacard account. [-] UC has proved its [-] account. I have continually attempted to talk to a fraud department, if there really is one. [-] underlings in their call center continully refuse, even when asked to give [-] full SSN, which is unheard of. So, I cannot sign up, I lost almost 600.00 dollars. Unconscionable.

Nit at all consumer friendly in klamath falls Oregon

Need to improve on customer service.

Worst bank ever to deal with on trying to close [-] fathers estate and sell his house, pay off [-] mortgage and home equity [-]. I've given them 4 copies each of [-] death certificate and probate letter. [-] last conversation about [-] probate letter which they [-] they still didn't have, even though it was in [-] same mailed package with [-] deed and death certificate concluded with a threat that they would not provide payoff information to anyone without [-] probate letter and this could jeopardize [-] planned closing. Finally after faxing them a 4th copy of [-] probate letter they acknowledged that they had it but it would take 5 [-] days to review and actually marked as complete which would put that date within 3 days of [-] planned house closing. Very interesting that a bank would refuse money to pay off two loans just to follow their own bureaucracy and also that their departments are so disjointed that they [-]'t share documents or information across branches or departments. I'd give them a [-] [-] if it was allowed.

You closed [-] account. Where is [-] money .

[-] customer service is horrific

USBANK has slowly been failing [-] for [-] last year

This company is terrible when it comes in terms of resolving issues that they are at fault for. I paid off a [-] with [-] company over a month ago and cannot get ALL of [-] titles because of [-] issue on their end. You cannot get anyone on [-] phone that can assist...all they can [-] is try and escalate [-] issue to another department and that department is 15 days behind and they [-] not [-] voice contacts. WORST EXPERIENCE

Us bank united states

0 poor

Claiming accounts to all banks related too [-] [-]

[-] wife and I have had [-] account with U.S. Bank for 17 years. We paid off our home with a HELOC and continue to online banking. However, [-] wife is 77 and suffers from short term memory loss. We were traveling from Idaho Falls to our home in Westcliffe, [-] last Thanksgiving when we stopped to fuel up and our credit card was declined. [-] wife forgot to make a payment. I had a little [-] and that took us to [-] Springs, WY. We visited [-] branch bank there and [-] Branch Manager [-] Whitman helped us tremendously. After looking up our account she helped us transfer funds to our credit card account and applied debit cards to our checking account. She then demonstrated [-] easy it was to use them at [-] ATM etc. We were extremely [-] with her personal service and we continued our trip without a worry. Thank you [-] Whitman.

ALL CITY, COUTY STATE FUNDING

DEPOSITORY ALL

This bank is horrible. It has awful customer service with employees and supervisors who are all taught different things. They [-]’t notify you when or why they freeze your account. I had to call in to find out [-] account was locked even though I had just used [-] card to transfer funds to a different account I have. I’ve been getting [-] run around for weeks with [-] verification process which I’ve already done numerous times. [-] system won’t accept their verification process. They claim that they can’t physically [-] anything about [-] situation or expedite [-] days it takes to verify. I absolutely hate this bank and would NEVER recommend this bank to anyone. I’ll even [-] out [-] way to stand on that point if you [-]’t release [-] funds. I have bills that are pass due. Due to this unprofessional bank. Once I receive [-] funds I [-] be closing this account. [-] 3048 who claims to be one of your companies supervisors was very [-] and rude. Her and your other supervisor [-] told [-] two different things on going abt verifying [-] account. What are you teaching your representatives because clearly it’s not [-] same and your company needs to train everyone [-] same. And not to mention what’s [-] point in having supervisors if they can’t [-] [-] either. They can [-] just as much as [-] regular customer service members. They can’t see [-] notes that are being entered. This bank is really [-] HORRIBLE.

Account number

After giving preliminary approval for a [-] for [-] customer, US Bank, five days before closing, requested that [-] client find a home inspector to certify that [-] roof of [-] house being purchased would be good for [-] life of [-] [-]. [-] client was applying for a 30 year [-]. [-] client is a single mother with income of $132,000, $1 million in [-] bank and a credit rating of 830. I have been in [-] [-] 30 years and I have never seen such a request. It was entirely unprofessional and impossible to fulfill. I [-] never have any of [-] clients use US Bank again.

Just wanted to inform people that this Bank [-] close your accounts for depositing a check that you received in [-] [-] that you deposit like any normal human [-] American citizen would and then later finding out that [-] check was fraudulent. [-] am I to know that [-] check is fraudulent? Good question! I was told that on 24 February that [-] accounts are being closed and within 15 days I would receive a cashiers check for [-] remainder in [-] account. Here we are nowOn [-] 17 and I have yet to receive [-] checks and [-] accounts have yet to be closed and I cannot [-] any of [-] money in [-] accounts. This is a problem. If you [-]’t wanna be locked out of your accounts for depositing a check that you had no idea was not legit then I would not suggest banking with this bank and [-] manager at [-] branch that I was dealing with was entirely rude to [-] for expressing [-] concern that [-] check was still not in [-] [-] when I had received that letter stating that it would be in [-] [-] and in [-] inbox within 15 days. Then to top [-] cake well I [-]’t been able to use either of [-] accounts all month they charged [-] for both of [-] accounts monthly fees of [-] dollars each and they charged [-] a $19 returned check fee although I didn’t write [-] check I simply deposited it they charge [-] $20 almost just because I deposited [-] check and I didn’t even know anything about [-] check. Crock of [-]!

this bank [-], they lock you out of your online banking continouly accounts and credit cards and [-] accounts online so you cant see nothing going on

Excellent

you [-] [-]

[-] ONLINE BANKING USE TO BE WONDERFUL, BUT IT HAS BEEN CHANGED TO SOMETHING THAT IS NOT USER FRINDLY. CAN WE PLEASE [-] BACK TO [-] ORGINAL ONLINE BANKING. I [-] NOT KNOW WHO DECIDED THAT [-] [-] CHANGES WERE GOOD. [-] [-] CHANGES ARE REALLY HARD TO WORK WITH. PLEASE CHANGE IT BACK. ON [-] REVIEW, I WOULD HAVE GIVEN IT A [-], BUT THAT OPTION WAS NOT AVAILABLE.

Poor got [-] card stuck in a machine and they were so [-],[-] they couldn't give it back because it wasnt a us bak card, [-] that's what they policy but they couldn't give [-] nothing saying that poor bad [-] they tried [-] so mad

worst customer service experience ever. They locked [-] card after a request for a replacement card

Very Poor

Usbankreliacard is a scam

Bad. I have been banking with US bank for 20 years and I am receiving a complete run around.
[-] check from USBank to Wells fargo has been deposited to wrong account. After many hours of calling USBank, no help. I spoke to [-] acting bank manager at Wells fargo and [-] recommended filing a fraud claim. US bank was assuring [-] that I would get [-] money back and now today, no longer doing so. [-] check was [-] [-] check using [-] Pay cashed in [-]. Now it's December and states it depend on Wells Fargo responding. I'm uncertain of next steps. Small claims [-]: [-] check was cashed that was not properly endorsed. News [-]? Attorney? Should I report to FDIC. [-] fund were misappropriated.

I presented this bank location with a complex exchange of a large amount of money, wire service and [-] need for a notary. [-] U.S.Bank staff flawlessly made [-] transactions and gave [-] complete reassurance.

[-] not give [-] a [-] title nor lien release for a [-] paid in full in 2016

0

Unprofessional RELIACARD BANK IS A YOTAL [-]

defrauding consumers and [-] government REPORTS AND COMPLAINTS HAVE BEEN FILED with [-] authorities

Slow very very slow no reason for a 38 minute wait in drive through with 3 cars ahead watching multiple cars move through another [-]

Saicebrian

Saicebrian

0 - about as low as one can get on a score

[-] stimulus check was sent to this institution. to a card that was cancelled .I was [-] up on twice, and got nowhere.[-] very rude [-] [-] THERE CAN BE DEPOSITS ON CANCELLED CARD... [-] DOES THAT WORK WHEN I CANCELLED [-] CARD DUE TO IT BEING LOST.. HELP!!!!!

I need to know if there is a account in [-] name

Always enjoy [-] us bank experience and [-] helpful polite tellers

This bank experience made [-] never use banks again.

Thanks Love all you!

Horrible Experience

Horrible Experience

For weeks when I attempt to send money using Zeille i receive [-] error [-] that a error occured at USbank and try later. Later is now 3 weeks. I Callled USbank support and their idea was for to delete all [-] history,cache, and cookies. They are not [-] only website i visit on [-] computer and playing around with [-] system does not fix USbanks problem. They are lazy and want to blame [-] computer even though I have not issue with any other website. Their is nothing wrong with [-] account, i send via cell phone app easily. US bank needs to get off their duff and fix THEIR problem

[-] worst customer service . Absolutely no follow through when it comes commitment

Horrible customer service. [-] father passed away and I'm dealing with probate and tax stuff and have a return check coming. They have sent [-] [-] check 3 times in [-] dads name, [-] is passed away, and they know this, and I have spent lots of money and time doing all they asked, faxed all documents, taken off work 2 days, and they finally after 1 year and 4 months got it right. I asked them, can you overnight [-] [-] check please because they made so many mistakes and I have done all asked of [-], they told [-] that's not their policy, I have to wait for it in [-] [-]. That's not [-] way a bank should treat customers, especially customers dealing with things [-] way I have. I [-] not ever bank with them again, and highly recommend others think about it when trying to decide on going with them for any form of banking services. I [-] pray for all involved and US Bank as a whole. God Bless ALL

worst bank ever have banked here for 13 years everyday something ,,they are racist,,rude ,,,and its time for [-] to [-] ,,there is nothing about them thatmakes them a [-] bank,,why fool people with your lies

A disappointment regarding [-] time and effort put forth to end with misleading results.

Opened [-] [-] account Saturday, and since have been locked out of [-] account and denied [-] for [-] necessary transactions needed to make. Called 800 number Saturday was told to wait 24. Waited 24 hours and account was disabled. Called 800 and told I had to wait another 24 hours. Was also told if I wanted to switch banks I was free to [-] so, but in [-] mean time I am denied [-] to [-] own [-] account and denied transactions I need to make for [-] [-]. You interfered with [-] [-]! Very unhappy and [-] be looking [-] where as told to [-] so since [-] [-] is not important to you.

Horrible

still a hostage cancel any they asked for in [-] name

Here it is Monday December 2, 2019 and I’ve been waiting 30 [-] to see a customer service rep and [-] [-] to see [-] one teller is 8 deep and has been that way for 20 minutes. Seriously 1 teller and 1 rep for a Monday!!
[-]’t bank here. There are better banks.
Also this is t [-] first time this has happened!

Last 3 times I have had to wait over 15 minutes for service. 5 cars idling [-] whole time. Bad customer service!!!!

Please review [-] account

[-] NOT [-] [-] WITH THIS BANK. THEY [-]'T CARE ABOUT YOU ONCE THEY HAVE YOU. They have [-] WORST customer service of any company that I've done [-] with in over 30 years. No one [-] call you back when you leave messages for supervisors. This is unacceptable .

[-] NOT [-] [-] WITH THIS BANK. THEY [-]'T CARE ABOUT YOU ONCE THEY HAVE YOU. They have [-] WORST customer service of any company that I've done [-] with in over 30 years. No one [-] call you back when you leave messages for supervisors. This is unacceptable .

I [-]'t ever done banking with us bank

We are a licensed Truck Dealership in Arizona. For [-] second time in 3 months, we were told our buyer was fully approved, and executed and ready for funding. We released [-] truck expecting funding wired that day, as [-] our agreement. No funding. [-] 1st time it took 2 days. This time I was very clear to make sure all was ready. I was assured it was. I released [-] truck on Friday. Now [-] afternoon, and still NO FUNDING. Tomorrow I [-] track down [-] proper authority and file a formal complaint.In [-] mean time, I have NO TRUCK AND NO FUNDS! Other dealers BEWARE!

Horrible Bank and Even more horrible customer service

I arrived at U.S. Bank 11960 W. Western ave. Chicago, [-] on 4/3/19 around 2:00 p.m.signed in to see a private banker to make a deposit into [-] Roth [-]. I took a seat and waited to be seen. There was about 6 customers who were also waiting. [-] Gutierrez was [-] only banker who had a client and immediately got on [-] phone after his client left instead of checking [-] log to see who was waiting to be served. Mr. Gutierrez picked up his phone and made a [-] call while we were waiting and waiting to be served. I purposely went into his [-] while [-] was on [-] phone, took a seat and waited for him to get off [-] phone to help [-]. I finally just took a seat in his [-] so I could be taken care of. I spoke to Mrs. [-], manager and explained to her, several of us customers had been waiting and waiting to be served. She told [-] abruptly, "I can't [-] anything about it, call [-] Corporate Office", she kept repeating it and walked away rudely. Several of [-] customers left after waiting. Mr. Gutierrez finished [-] transaction and I walked out at 2:50 p.m.It took almost [-] hour to make a simlpe transaction, I did not appreciate [-] rudeness and waiting especially since I was [-] first one there and nobody came to check [-] sign in log like other banks [-]. There was no courtesy extended. I refuse to be treated like a pauper and having banked with U.S. Bank for many years. This was deplorable and i [-] not continue to be with U. S. Bank and [-] [-] with them. I [-]'t have to.

It's odd that no one can reach anyone at [-] headquarters of this bank.
I have [-] Master Card thru them

You crooks have sent [-] a threat of dormant even though there is a continuing monthly deposit.

Worse bank I’ve ever seen. Deposited $4030 with them, and they locked [-] account and won’t give [-] [-] money back for a month.

I been banking with this bank for a while now and what starting to get to [-] is that this week alone I walked in to two different bank to get money and not one of this bank would let [-] use [-] bathroom so I’m good enough to be a customer but not good enough to use [-] bathroom I have never in [-] life know of a bank that wouldn’t let a customer use [-] bathroom might need to take [-] services somewhere [-]

Beware of US Bank! They did even know [-] to [-] [-] mother's safe deposit box after she died and they ran [-] around for a whole month. Once I found [-] attorney to help [-] and give [-] [-] statutes, [-] branch manager didn't even contact his legal department, that [-] had been blaming [-] whole time saying we couldn't get in, [-] just opened [-] box. When I told him I had [-] statutes for him, [-] [-] [-] didn't need [-] statutes, that [-] knew what they [-], but then when they were making copies of [-] [-], I had to tell them not to take [-] staple out as they would invalidate it... they didn't even know that. Now, after we had to close [-] account rapidly as [-] conservator still had [-] to [-] money, they charged us $420 for copies... [-] ones we got from [-] were free! [-] manager was very argumentative and acted like [-] was doing us a favor... not quite! In addition, we had to get some [-] notarized after mom's death and they would not [-] it. We had to find a bank that would work for us and then [-] back to US Bank with [-] notarized paperwork. There is not a helping attitude when you have a situation... they were absolutely rude, especially [-] branch manager, and could not [-] out of their way to help at all.

bank is done, they discriminate constantly; never got [-] interview; 5 yrs college, [-] 10, 5 yrs banking experience, top LO Wamu... this place is [-]

For almost a week I've been trying to reach a supervisor to speak about [-] fraud US Bank has committed on [-] account. I either get [-] up on, put on hold, and mostly told there's not one available. I've tried to work this out with [-] directly, but since after again today being told I'll be called back by supervisor, I filed a complaint with [-] Federal Reserve. US Bank is committing fraud and we have screenshots and other things to prove it.

Horrible bank

Racist to [-] [-]'s reported cashier for being a racist account and credit card was closed mind you I'm disable vet been with them for over 14 years

This Review is for US bank in [-] not specifically this location. Bank had [-] on [-] phone for close to [-] hour and did not attempt to help [-] when speaking with customer service. This is horrible customer.