First Horizon Bank has 426 banking locations. Their corporate headquarters address is listed as: 165 Madison Ave in Memphis Tennessee.
This corporate page for First Horizon Bank includes ratings, links to all First Horizon Bank branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
First Horizon Bank Corporate Headquarters Address:
First Horizon Bank
165 Madison Ave
Memphis, Tennessee 38103
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First Horizon Bank Headquarters Phone Number:
(901) 523-4883
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First Horizon Bank Location Area Map
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
165 Madison Ave
Memphis, Tennessee 38103
Became FDIC Insured:
01/01/1934
Corporate Website:
https://www.firsthorizon.com
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
FIRST HORIZON CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits Held Domestically:
$67,983,353,000
Equity Capital:
$8,349,447,000
Additional Websites where they accept or solicit for deposits:
https://www.virtualbank.com
FDIC Supervisory Region:
Dallas
Federal Reserve District:
Dallas
FDIC Field Office:
Nashville
The following is a directory of all branch offices for First Horizon Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More First Horizon Bank Complaints:
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2 3 4 5 6 7 Complaint ID: 8130918
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Company: FIRST HORIZON BANK
Complaint: Hardship Letter XX/XX/XXXX ( originally sent certified mail ) XX/XX/XXXX ( XXXX attempted sent certified mail ) Re : # XXXX ( First Horizon ) XXXX ( Iberia ) First Horizon XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To Whom it May Concern : Im asking for any type of help with my mortgage. Any forgiveness of debt and/or modification to help get me back on track, would be much appreciated. I have made several attempts to resolve this issue since XX/XX/XXXX. I was given a modification from First Horizon on XX/XX/XXXX. The offer and agreed upon and accepted modification included the requirement for the first payment to take place on XX/XX/XXXX ( auto deducted ) and subsequent payments were to be auto deducted ( XX/XX/XXXX & XX/XX/XXXX ). Once these three payments were completed, I was advised I would be getting new paperwork stating that the loan modification was completed. After not receiving the updated paperwork, I contacted the bank and found out the other two payments were never deducted by First Horizon. This is mind boggling to me since it was a requirement to qualify for the program.
In addition, I applied for the Department of Economic Opportunity XXXX XXXX XXXX with the state of Florida, Application XXXX XXXXXXXX. They have acknowledged receipt they have gotten all needed documentation, but have not gotten back to me in some time.
I was struggling with payments but have gotten back on track. I had a XXXX XXXX in Maryland that I closed due to XXXX in XX/XX/XXXX. Also, many of my tenants in XXXX XXXX XXXX stop paying rent due to XXXX, causing a shortage of cash. I cared for my wifes XXXX XXXX XXXX grandfather, with no outside help. My wifes sister in law passed away leaving my brother with XXXX XXXX children, my wife helped care for the children and the household. She went back and forth to XXXX. Her brother became chemically dependent and XXXX and neglected the children and household. To this day, she continues to reside in Maryland and take care of the children and her brother.
All these stresses as well as the passing of her grandfather caused us to divorce. My ex-wife did sign a quick claim deed on the property, of which is included in the paperwork. She is not involved with the property.
I was given the attached modification which I returned twice to the bank. I was told the auto pay was set up for the payments to be made, I assumed this was taking place. Due to the overwhelming circumstances I was under I did not notice this had not taken place. As soon as I realized this was not taking place I began to make the payments. I called several times and asked for a supervisor and never got a call back. I can give you more detail of dates and times of when I called asking for assistance, if needed. I believe the confusion started with the selling/merger of my loan from Iberia and First Horizon . It was not a seamless transition for me, it was frustrating, disappointing and confusing. Im trying to get everything back on track and need your help to do so. I would like confirmation that the attached modification has been reinstated.
I can go into more detail of how all these events have affected my financial situation if requested. Please consider any way you can help me with this loan, its very much appreciated.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX P.S. I listed the numerous bank names and addresses where I have sent information with no avail.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8130412
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Company: FIRST HORIZON BANK
Complaint: Place name XXXX charge my account I file dispute. First Horizon bank settled the dispute not in my favor. I never use XXXX or any gambling website out of nowhere my account was charged a huge amount of money. This situation caused have me a lot of financial problems.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8127667
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Company: FIRST HORIZON BANK
Complaint: There is a fraudulent credit card account that was opened in my name and I reported it as fraud a few weeks ago. I talked to XXXX XXXX and manager XXXX XXXX about the fraud account. XXXX XXXX told me that the account would be closed and taken out of my name for being fraudulent. I found the account on my credit bureau report and disputed the account. I received confirmation from the credit bureaus on XXXX that this account is valid which is incorrect. Everytime I try to call the fraud dept they tell me they cant give me any information about the account, because they cant validate me. This bank is violating my rights as a consumer with the fcra and this account need to be taken out of my name asap. Per Section 623 ( a ) ( 1 ) ( B ) The FCRA prohibits information furnishers from providing information to a CRA that they know or have reasonable cause to believe is inaccurate. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. I sent a validated ftc identity theft repprt with my credit bureau dispute showing that this fraudulent credit card was opened in my name. This bank has failed to comply with my rights as a consumer with the fcra and are continuously trying to make XXXX responsible for a fraudulent credit card account. If this account is not closed and taken out of my name asap. I will be moving forward with filing a lawsuit against first horizon bank. The violations of the fcra this company are committing are as states : Creditors give reporting agencies inaccurate financial information about you. Agencies fail to follow guidelines for handling disputes. Reporting agencies providing information to unauthorized persons or businesses. Failing to have a reasonable procedure for you to report identity theft ( or supplying credit information on an account where identity theft was previously reported ). Reporting that an account was active after it was reported as a fraud account. This account is also only reporting to XXXX and XXXX credit bureau. It is not reporting to XXXX credit bureau, and Im trying to understand if it is a valid account why isnt it reporting to XXXX? I spoke to XXXX XXXX in the ceo office for XXXX XXXX who emailed my concerns to the appropriate department on XXXX. I talked to employee XXXX and the manager XXXX XXXX in the office of the president in customer solutions. XXXX XXXX told me since, I filed a complaint with the cfpb that they will respond to my complaint through that portal. I talked to XXXX credit bureau on XXXX and they informed me that the received a signed application and a copy of my license from first horizon bank who validated this fraud account. I have never signed a application with my signature and I have never sent this bank a copy of my license. I sent a dispute through XXXX credit bureau in which, I uploaded my license, ssn, and ftc identity theft report. That is how this bank received my license and they are sending my license back to the credit bureau lying like they received it directly for me which is a lie. This account was initially opened with a Georgia address and Im located in XXXX tn. When I spoke with XXXX XXXX he told me that he would be updating my phone number and address for the investigation team to be able to contact me regarding the investigation. When a consumer reports a fraud account to a creditor the account is supposed to be closed down immediately for fraud as a investigation take place. This account was never closed, and a investigation never took place. I was never notified of the fake investigation, and I was never sent documents showing how this account is validated in my name. Then this bank lied to XXXX credit bureau by sending them a application that dont have my signature on it, and my drivers license that XXXX sent them from my dispute. First horizon bank have broke many laws, and multiple violations within the fcra. If this account is not closed, taken out of my name, and off of my credit report ASAP. This bank will be in serious litigation for playing games with my fraud claim and credit file.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More First Horizon Bank Complaints:
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Average Customer Rating
1 out of 5 stars from 1 reviews.
4977-First Horizon Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on July 20 2020 by Deborah G
I would have given 0 [-] but that was not possible. I am a [-] transition to First Horizon and have made [-] decision to close [-] account. They did not plan for [-] transition very well in fact quite poorly. I was told that [-] hold would be 57 minutes! Yes, 57 minutes. I can't even log in because there is as error in [-] enrollment and I can't get [-] answer because I'M ON HOLD FOR 57 MINUTES...……… I am closing this account and have already opened [-] account with JPMorgan [-]. At least they care about their customers. Your bank [-]!
The following are other names First Horizon Bank has been known by over the years:
In 1977 their name became: First Tennessee Bank N.A. Memphis.
In 1984 their name became: First Tennessee Bank National Association Memphis.
In 1984 their name became: First Tennessee Bank, National Association.
In 2020 their name became: First Horizon Bank.
The following shows transitions that are what have ultimately result in First Horizon Bank becoming what it is today, for better or worse.
First Tennessee Bank, Dyersburg, Tennessee (1984)
First Tennessee Bank, Jackson, Tennessee (1984)
First Tennessee Bank, Jonesboro, Tennessee (1984)
First Tennessee Bank N.A. Kingsport/Bristol (1984)
First Tennessee Bank, Morristown, Tennessee (1984)
First Tennessee Bank, Mosheim, Tennessee (1984)
First Tennessee Bank N.A. Chattanooga (1984)
First Tennessee Bank N.A. Cookeville (1984)
First Tennessee Bank National Association Franklin (1984)
First Tennessee Bank, Gallatin, Tennessee (1984)
First Tennessee Bank, Knoxville, Tennessee (1984)
First Tennessee Bank N.A. Murfreesboro (1984)
First Tennessee Bank N.A. Nashville (1984)
First Tennessee Bank (1990)
First Tennessee Bank (1990)
Lebanon Bank (1991)
Valley Fidelity Bank and Trust Company (1991)
Home Federal Bank, FSB (1993)
Community First Bank (1995)
First Tennessee Bank National Association Mississippi (1999)
Cleveland Bank and Trust Company (2001)
Peoples Bank (2002)
United Bank and Trust Company (2005)
First National Bank West Metro (2005)
Town and Country Bank of the Ozarks (2006)
The State Bank (2006)
Centerville State Bank (2007)
TrustAtlantic Bank (2015)
Capital Bank Corporation (2017)
Iberiabank (2021)