BBVA USA Corporate
BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.
This corporate page for BBVA USA includes ratings, links to all BBVA USA branch profiles locations, reviews, corporate details, directions, office hours, their phone number, and branch locations.
BBVA USA Headquarters
BBVA USA Corporate Headquarters Address:
BBVA USA
15 20th Street S
Birmingham, Alabama 35233
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15 20th Street S
Birmingham, Alabama 35233
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BBVA USA Headquarters Phone Number: (205) 297-1986
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BBVA USA Headquarters Map
BBVA USA Location Area Map
BBVA USA Lobby Hours
Monday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Friday
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
Saturday
Closed
Closed
Sunday
Closed
Closed
BBVA USA Overview
This section was Last checked and updated, on our end, 1/28/2024.Bank's Headquarters:
15 20th Street S
Birmingham, Alabama 35233
Birmingham, Alabama 35233
Established:
03/02/1964
Became FDIC Insured:
03/02/1964
Corporate Structure
Number of Branches:
US Bank Branches:
645
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/08/2021
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
PNC FINL SERVICES GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$87,218,368,000
Deposits:
$73,056,238,000
Deposits Held Domestically:
$73,056,238,000
Equity Capital:
$10,397,332,000
Net Income:
$-406,977,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Shelby
Regulator:
FED
Branch Locations for BBVA USA
The following is a directory of all branch offices for BBVA USA. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages: 1 2 Pages: 1 2
BBVA USA Complaints
View More BBVA USA Complaints:
1 2
Complaint ID: 3980645
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Company: BBVA FINANCIAL CORPORATION
Complaint: Reached out to BBVA to inquire about a refi mortgage with their professional loan program. Asked very SPECIFIC questions about loan rates, buy-downs, costs, LTV requirements, and credit requirements. We were given rates with an email stating that this was for 90 % LTV and credit scores above 700 scores. After giving our application info and meeting all of those requirements for a 3.5 % rate, our loan officer was out sick for a week leaving no one to handle her files or clients, and not even an auto reply ... just no answers for five business days. When she returned, all of sudden, our rate was almost a point higher and our 740-800 credit scores were not good enough for a lower rate anymore. My husband and I were applying jointly, and I ( the cosigner ) NEVER completed my application, yet I get my credit card statement this month ... and a {$650.00} charge was made to it on XX/XX/20 by BBVA. There was no permission for my card to be charged nor did the cosigner ever even complete a signature. We have not even been informed with an email or a receipt giving information as to what the charge is covering. BBVA has displayed fraudulent rates and programs, purposefully misrepresented the program, intentionally withheld true requirements when asked repeatedly by the customers, allowing them to begin processing our loan under false pretenses when there is an email as proof that they were told to cease all operations of our loan application. Apparently now the representative has started the processing procedure by charging {$650.00} without permission to our credit card. We have emails and screenshots to share if it would help to understand this situation better, and we are happy to share the name of the mortgage originator and her license number. This is deceptive and predatory marketing/operations, at best.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Company: BBVA FINANCIAL CORPORATION
Complaint: Reached out to BBVA to inquire about a refi mortgage with their professional loan program. Asked very SPECIFIC questions about loan rates, buy-downs, costs, LTV requirements, and credit requirements. We were given rates with an email stating that this was for 90 % LTV and credit scores above 700 scores. After giving our application info and meeting all of those requirements for a 3.5 % rate, our loan officer was out sick for a week leaving no one to handle her files or clients, and not even an auto reply ... just no answers for five business days. When she returned, all of sudden, our rate was almost a point higher and our 740-800 credit scores were not good enough for a lower rate anymore. My husband and I were applying jointly, and I ( the cosigner ) NEVER completed my application, yet I get my credit card statement this month ... and a {$650.00} charge was made to it on XX/XX/20 by BBVA. There was no permission for my card to be charged nor did the cosigner ever even complete a signature. We have not even been informed with an email or a receipt giving information as to what the charge is covering. BBVA has displayed fraudulent rates and programs, purposefully misrepresented the program, intentionally withheld true requirements when asked repeatedly by the customers, allowing them to begin processing our loan under false pretenses when there is an email as proof that they were told to cease all operations of our loan application. Apparently now the representative has started the processing procedure by charging {$650.00} without permission to our credit card. We have emails and screenshots to share if it would help to understand this situation better, and we are happy to share the name of the mortgage originator and her license number. This is deceptive and predatory marketing/operations, at best.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3980384
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Company: BBVA FINANCIAL CORPORATION
Complaint: I was making my payments and someone hit and ran into my vehicle, I had insurance and had to send the bank check to fix my car, they were supposed to send it back for the damages instead they applied it to the principal of my auto loan which left me stuck paying for the damages even tho I had insurance and still had my car payment due to them putting it toward the balance and not what I owed. This app orally threw me off ruined my credit and prevented me from getting a home loan. They have violated my consumer rights
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Company: BBVA FINANCIAL CORPORATION
Complaint: I was making my payments and someone hit and ran into my vehicle, I had insurance and had to send the bank check to fix my car, they were supposed to send it back for the damages instead they applied it to the principal of my auto loan which left me stuck paying for the damages even tho I had insurance and still had my car payment due to them putting it toward the balance and not what I owed. This app orally threw me off ruined my credit and prevented me from getting a home loan. They have violated my consumer rights
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3980346
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Company: BBVA FINANCIAL CORPORATION
Complaint: In regards to the account from bbva/ compass. I was making my payments and someone hit and ran into my vehicle, I had insurance and had to send the bank check to fix my car, they were supposed to send it back for the damages instead they applied it to the principal of my auto loan which left me stuck paying for the damages even tho I had insurance and still had my car payment due to them putting it toward the balance and not what I owed. This app orally threw me off ruined my credit and prevented me from getting a home loan. They have violated my consumer rights
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Company: BBVA FINANCIAL CORPORATION
Complaint: In regards to the account from bbva/ compass. I was making my payments and someone hit and ran into my vehicle, I had insurance and had to send the bank check to fix my car, they were supposed to send it back for the damages instead they applied it to the principal of my auto loan which left me stuck paying for the damages even tho I had insurance and still had my car payment due to them putting it toward the balance and not what I owed. This app orally threw me off ruined my credit and prevented me from getting a home loan. They have violated my consumer rights
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
View More BBVA USA Complaints:
1 2
BBVA USA Reviews and Ratings
Average Customer Rating
2 out of 5 stars from 17 reviews.
19048-BBVA USA
Reviews
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
BBVA USA Name Changes
The following are other names BBVA USA has been known by over the years:
In 1973 their name became: Central Bank of Birmingham.
In 1982 their name became: Central Bank of the South.
In 1993 their name became: Compass Bank.
In 2021 their name became: BBVA USA.
In 1982 their name became: Central Bank of the South.
In 1993 their name became: Compass Bank.
In 2021 their name became: BBVA USA.
BBVA USA Headquarters' Locations
The following addresses are where BBVA USA has had their headquarters:
Moved From: 701 SOUTH 20TH STREET to 15 South 20th Street, Birmingham, AL 35233.
BBVA USA Mergers and Acquisitions
The following shows transitions that are what have ultimately result in BBVA USA becoming what it is today, for better or worse.
Central Bank (1982)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)