BBVA USA Corporate
BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.
This corporate page for BBVA USA includes ratings, links to all BBVA USA branch profiles locations, reviews, corporate details, directions, office hours, their phone number, and branch locations.
BBVA USA Headquarters
BBVA USA Corporate Headquarters Address:
BBVA USA
15 20th Street S
Birmingham, Alabama 35233
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15 20th Street S
Birmingham, Alabama 35233
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BBVA USA Headquarters Phone Number: (205) 297-1986
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BBVA USA Headquarters Map
BBVA USA Location Area Map
BBVA USA Lobby Hours
Monday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Friday
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
Saturday
Closed
Closed
Sunday
Closed
Closed
BBVA USA Overview
This section was Last checked and updated, on our end, 1/28/2024.Bank's Headquarters:
15 20th Street S
Birmingham, Alabama 35233
Birmingham, Alabama 35233
Established:
03/02/1964
Became FDIC Insured:
03/02/1964
Corporate Structure
Number of Branches:
US Bank Branches:
645
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/08/2021
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
PNC FINL SERVICES GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$87,218,368,000
Deposits:
$73,056,238,000
Deposits Held Domestically:
$73,056,238,000
Equity Capital:
$10,397,332,000
Net Income:
$-406,977,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Shelby
Regulator:
FED
Branch Locations for BBVA USA
The following is a directory of all branch offices for BBVA USA. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages: 1 2
Carpenter Branch Express In Store - Bbva Usa
901 North Carpenter Road, Suite 60
Modesto, California 35233
901 North Carpenter Road, Suite 60
Modesto, California 35233
BBVA USA Complaints
View More BBVA USA Complaints:
1 2
Complaint ID: 4385845
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: Simple Bank transitioned to BBVA Bank, which I was told would be " seamless. '' Over a week has gone by since the " transition '' and I still can not access my account. BBVA does not answer the phone and does not have any other way to contact them. When I try to log into my account, I'm told my account is locked. When I reset my password, I'm told to call customer service. When I call customer service, I get a recording saying Simple customers will be helped soon. This is insane.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: Simple Bank transitioned to BBVA Bank, which I was told would be " seamless. '' Over a week has gone by since the " transition '' and I still can not access my account. BBVA does not answer the phone and does not have any other way to contact them. When I try to log into my account, I'm told my account is locked. When I reset my password, I'm told to call customer service. When I call customer service, I get a recording saying Simple customers will be helped soon. This is insane.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4385740
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: BBVA FINANCIAL CORPORATION
Complaint: Back in XXXX of 2020 I reached out to Simple/BBVA to dispute a total of {$15000.00} from XXXX. I have tried and exhausted every Avenue to recover these funds and have had no success. Simple was not helpful and would not properly file my dispute. They were impossible to reach via phone or via in app support and eventually told me that these funds would not be returned. The disputes, again, were never properly filed, the bank eventually closed their doors and is now owned by BBVA. I am attempting for the current account holder to salvage the failure of simple and return the funds to me.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: BBVA FINANCIAL CORPORATION
Complaint: Back in XXXX of 2020 I reached out to Simple/BBVA to dispute a total of {$15000.00} from XXXX. I have tried and exhausted every Avenue to recover these funds and have had no success. Simple was not helpful and would not properly file my dispute. They were impossible to reach via phone or via in app support and eventually told me that these funds would not be returned. The disputes, again, were never properly filed, the bank eventually closed their doors and is now owned by BBVA. I am attempting for the current account holder to salvage the failure of simple and return the funds to me.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4385351
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Company: BBVA FINANCIAL CORPORATION
Complaint: We purchased a new vehicle in XXXX of XXXX from XXXX XXXX XXXX. We financed it through Compass Bank. We paid it off in XXXX but never received a lien release. The bank never sent the documentation to the state of Missouri 's XXXX either. We have sold the vehicle and the new owner can not title it without the lien release. We contacted the new bank that took over Compass Bank XXXX weeks ago. BBVA-USA could not find any information about our loan or account. We had to send them our contract and title information showing them as the lien holder. They told us they would send the lien release. Jump ahead XXXX weeks and many phone calls later, they tell us the case has been closed and the document was sent through XXXX mail and a copy was emailed. Neither of these things happened. More calls were made, they said it was escalated to the " back office ''. We were told it would be taken care of over and over. Now, XXXX weeks later, we still do not have anything. Friday, XX/XX/XXXX, I spent XXXX hours on the phone with their customer service department in XXXX XXXX. I was hung up on XXXX times. I spoke to at least XXXX people. Every person read from a script. None of them could provide me with a copy of the lien release or the tracking for XXXX. Now, XXXX days later, we have not received any correspondence or returned calls from XXXX different " customer service '' agents. The XXXX will not accept anything we have provided, so we can not help the buyer title the vehicle. I can not get any help. I have asked to speak to an XXXX customer service center, and it does not exist. I tried calling the branch in XXXX, Alabama, and I was hung up on XXXX times. I spoke to XXXX person in sales that transferred me back to XXXX XXXX. I am going to have to return the money for the vehicle I sold, because XXXX will not do their job. Additionally, we will have to file a case against them in court to obtain a notarized lien release that is required by law in the first place! This bank should be investigated by a government agency due to the number of complaints with the BBB involving lien releases.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Company: BBVA FINANCIAL CORPORATION
Complaint: We purchased a new vehicle in XXXX of XXXX from XXXX XXXX XXXX. We financed it through Compass Bank. We paid it off in XXXX but never received a lien release. The bank never sent the documentation to the state of Missouri 's XXXX either. We have sold the vehicle and the new owner can not title it without the lien release. We contacted the new bank that took over Compass Bank XXXX weeks ago. BBVA-USA could not find any information about our loan or account. We had to send them our contract and title information showing them as the lien holder. They told us they would send the lien release. Jump ahead XXXX weeks and many phone calls later, they tell us the case has been closed and the document was sent through XXXX mail and a copy was emailed. Neither of these things happened. More calls were made, they said it was escalated to the " back office ''. We were told it would be taken care of over and over. Now, XXXX weeks later, we still do not have anything. Friday, XX/XX/XXXX, I spent XXXX hours on the phone with their customer service department in XXXX XXXX. I was hung up on XXXX times. I spoke to at least XXXX people. Every person read from a script. None of them could provide me with a copy of the lien release or the tracking for XXXX. Now, XXXX days later, we have not received any correspondence or returned calls from XXXX different " customer service '' agents. The XXXX will not accept anything we have provided, so we can not help the buyer title the vehicle. I can not get any help. I have asked to speak to an XXXX customer service center, and it does not exist. I tried calling the branch in XXXX, Alabama, and I was hung up on XXXX times. I spoke to XXXX person in sales that transferred me back to XXXX XXXX. I am going to have to return the money for the vehicle I sold, because XXXX will not do their job. Additionally, we will have to file a case against them in court to obtain a notarized lien release that is required by law in the first place! This bank should be investigated by a government agency due to the number of complaints with the BBB involving lien releases.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
View More BBVA USA Complaints:
1 2
BBVA USA Reviews and Ratings
Average Customer Rating
2 out of 5 stars from 17 reviews.
19048-BBVA USA
Reviews
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
BBVA USA Name Changes
The following are other names BBVA USA has been known by over the years:
In 1973 their name became: Central Bank of Birmingham.
In 1982 their name became: Central Bank of the South.
In 1993 their name became: Compass Bank.
In 2021 their name became: BBVA USA.
In 1982 their name became: Central Bank of the South.
In 1993 their name became: Compass Bank.
In 2021 their name became: BBVA USA.
BBVA USA Headquarters' Locations
The following addresses are where BBVA USA has had their headquarters:
Moved From: 701 SOUTH 20TH STREET to 15 South 20th Street, Birmingham, AL 35233.
BBVA USA Mergers and Acquisitions
The following shows transitions that are what have ultimately result in BBVA USA becoming what it is today, for better or worse.
Central Bank (1982)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)