BBVA USA Corporate

BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.


This corporate page for BBVA USA includes ratings, links to all BBVA USA branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, and branch locations.


BBVA USA Headquarters
BBVA USA Corporate Headquarters Address:
BBVA USA
15 20th Street S
Birmingham, Alabama 35233
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BBVA USA Headquarters Phone Number: (205) 297-1986

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BBVA USA Headquarters Map
BBVA USA Location Area Map


BBVA USA Lobby Hours
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM

Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
BBVA USA Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
15 20th Street S
Birmingham, Alabama 35233
Established:
03/02/1964
Became FDIC Insured:
03/02/1964
Corporate Structure
Number of Branches:
US Bank Branches:
645
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/08/2021
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
PNC FINL SERVICES GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$87,218,368,000
Deposits:
$73,056,238,000
Deposits Held Domestically:
$73,056,238,000
Equity Capital:
$10,397,332,000
Net Income:
$-406,977,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Shelby
Regulator:
FED
BBVA USA Complaints

View More BBVA USA Complaints:
1 2
Complaint ID: 16094

Product: Credit card

Sub-Product:

Issue: Credit card protection / Debt protection

Subissue:

Company: BBVA FINANCIAL CORPORATION

Complaint:

Company Response: Closed with relief

Timely Response: Yes

Consumer Disputed: No


Complaint ID: 852909

Product: Bank account or service

Sub-Product: Checking account

Issue: Account opening, closing, or management

Subissue:

Company: BBVA FINANCIAL CORPORATION

Complaint:

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: No


Complaint ID: 56661

Product: Mortgage

Sub-Product: Home equity loan or line of credit

Issue: Settlement process and costs

Subissue:

Company: BBVA FINANCIAL CORPORATION

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: Yes



View More BBVA USA Complaints:
1 2



BBVA USA Reviews and Ratings

Average Customer Rating

2 out of 5 stars from 17 reviews.

19048-BBVA USA

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

1 stars

Reviewed on August 19 2019 by Ericka

This is a horrible bank,cant get [-] right reps on [-] phone and they are defrauders


1 stars

Reviewed on July 31 2019 by Libby T

I submitted to [-] a [-] account online with with BBVA. I decided to use [-] Bank of [-] account to find [-] $25.00 deposit to complete [-] opening of [-] account. Everything was going well until I received [-] email from BBVA stating that [-] account did not fund. I called BBVA customer service [-] to find out what I can [-] to fix [-] issues. I informed thee rep that I have multiple deposits scheduled to hit [-] account this week, which include [-] [-] and I need to know what I need to [-] next. All was [-] is I was fine and not to worry. There was a language barrier and I am not sure if she understood [-] fully or even if I understood her fully. Nevertheless, I called back with [-] hopes to get someone [-] on [-] [-] that would complete understand [-] issue and Try to fix it ASAP. [-] 2nd rep I spoke to informed [-] that everything was fine again, and I informed her that I [-] make a [-] [-] deposit at [-] bank and [-] direct deposit [-] be hitting [-] bank on [-] first. she [-] i [-] be fine. I spoke to one rep on [-] 07/29 and [-] other 07/30. I informed both of [-] issue and I desperately want to fix before there is a problem with [-] deposits. Now here we are today! 07/31/2019, [-] account is closed, am being called a theft (fraud department) and i have pending deposit to [-] account that is now closed. Had ALL [-] staff been on [-] same sheet of music I would not be filing this complaint and now I am at risk that [-] rent [-] be late, and I [-] accrue late fees. Yes, I entered [-] incorrect account number when opening [-] account, BUT NO one in your [-] gave [-] accurate information so that I could have left [-] [-] and went around [-] corner to deposit $25.00 I have [-] [-] #85087728.. I need a call from someone who can make a difference.. I need this account [-] or i need to [-] a [-] one with [-] direct deposit not being affected


1 stars

Reviewed on June 17 2019 by Burma W

BBVA Compass Bank is [-] most unprofessional, incompetent bank I have EVER dealt with in [-] entire life! I have been calling this company for practically a year to correct [-] issue with [-] credit card. They have been unable to locate a $200.00 payment if sent [-] 25, 2018 !!!!!!!!!!
I have had absolutely NO HELP. I've been misinformed many times:
1. Wrong mailing address
2. email proof of payment to us; called to follow up and was told they [-] not accept emails
3, fax us [-] proof of payment with letter; went to Office [-] and paid to fax it, called to follow up a week later and was told i had used [-] wrong fax #
4. received a call back from agent saying [-] has found [-] $200 and it [-] be applied to acct; followed up a week later and was told that someone must have thought amount had already been applied and now [-] can't find it.
5. Went to Compass Branch to ask for help, faxed paperwork AGAIN to Compass via banker and was told someone would call [-] back; did not happen.
I have recordings of most of [-] attempts of rectifying this quagmire. This has caused a considerable amount of stress and time.


5 stars

Reviewed on May 25 2019 by John m

Great bank ,good service.


1 stars

Reviewed on May 06 2019 by Jeff R

I am your on [-] customer, entrusted BB Compass bank all [-] retirement money, and you defrauded [-]. Your customers service is nil and fake, Due to imminent danger to [-] asset, I am now filing complaint with Federal Reserve and beyond. Let Public beware!


5 stars

Reviewed on April 12 2019 by Tiffany S

[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service


5 stars

Reviewed on April 12 2019 by Tiffany S

[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service


5 stars

Reviewed on March 25 2019 by Skip M

This bank LIES. THEY HAVE LIED TO [-] FOR MONTHS


1 stars

Reviewed on March 08 2019 by Denae F

[-] bank is bad for [-]


1 stars

Reviewed on March 08 2019 by Shitty b

[-]’t never deposit any money into a account with them u won’t reciev it they give u [-] run around just for your money


1 stars

Reviewed on March 02 2019 by Kathrine

[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!


1 stars

Reviewed on March 02 2019 by Kathrine

[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!


1 stars

Reviewed on February 26 2019 by Matt

If you [-]'t mind loosing money and having problem after problem. It's a horrible bank!


1 stars

Reviewed on January 25 2019 by mike

[-] not Take any loans out with this Company. Their Customer Service is [-] most confruntational experiences you [-] ever have. Call after Call. More arguing. And forget about paying off early. Good Luck


1 stars

Reviewed on August 31 2018 by Beth G

Unconscionable Behavior


5 stars

Reviewed on July 27 2018 by Richard L

Has [-] issue with [-] checking acct. which was [-] result of [-] apparent effort by someone to hack into [-] mobile app. [-] [-], a Branch Manager, resolved [-] issues. She was great. You need to know that. [-] wife and I have been Compass clients for 20 years. [-] secured Compass another 20 years.


1 stars

Reviewed on April 25 2018 by RichardManning

Over [-] last couple 3 years Your bank has failed [-] on more than one occasion. I would like to talk to somebody from customer service that is located in [-] United States and is attached to your corporate office I've started [-] process of leaving compass bank but you need you know why as I [-] be putting this on Yelp or whatever other forms of local media that I can to lodge [-] complaint against your bank's Practice's. You can reach [-] at 2096423961I bank at your Lodi branch on kettleman [-] in Lodi California


Branch Locations for BBVA USA
BBVA Compass Bank Medium Logo
The following is a directory of all branch offices for BBVA USA
Pages: 1 2
Eagle Vista Branch - Compass Bank
14703 Eagle Vista Drive
Houston, Texas 35233
Deerwood Branch - Bbva Usa
8730 Baymeadows Road
Jacksonville, Florida 35233
The Landing Branch - Bbva Usa
2 Independent Drive, Suite 250
Jacksonville, Florida 35233
Southpoint Branch - Bbva Usa
4190 Belfort Road, Suite 100
Jacksonville, Florida 35233
Forest Kingwood Branch - Bbva Usa
1859 Kingwood
Kingwood, Texas 35233
Kountze Branch - Bbva Usa
1105 South Pine Street
Kountze, Texas 35233
Del Court Branch - Bbva Usa
102 Del Court
Laredo, Texas 35233
Del Norte Branch - Bbva Usa
5300 San Dario Avenue, Suite 137
Laredo, Texas 35233
Lewisville Branch - Bbva Usa
1101 West Main Street
Lewisville, Texas 35233
Church Street Branch - Bbva Usa
200 N. Church Street
Lodi, California 35233
Mcallen West Branch - Bbva Usa
2250 West Nolana Avenue
Mcallen, Texas 35233
Mercedes Branch - Bbva Usa
201 Starr Street
Mercedes, Texas 35233
Power Mcdowell Kbc Branch - Compass Bank
2727 North Power Road
Mesa, Arizona 35233
Baseline Ellsworth Kbc Branch - Compass Bank
9243 East Baseline Road
Mesa, Arizona 35233
Mission East Branch - Bbva Usa
800 East Tenth Street
Mission, Texas 35233
Cloverleaf Plaza Branch - Bbva Usa
5399 Highway 90 West
Mobile, Alabama 35233
Overlook Branch - Bbva Usa
4823 Overlook Road
Mobile, Alabama 35233
Skyline Branch - Bbva Usa
3959 Government Boulevard
Mobile, Alabama 35233
Mobile Regency Branch - Bbva Usa
4685 Airport Boulevard
Mobile, Alabama 35233
Carpenter Branch Express In Store - Bbva Usa
901 North Carpenter Road, Suite 60
Modesto, California 35233
Normandale Branch - Bbva Usa
500 East Patton Avenue
Montgomery, Alabama 35233
Northport Branch - Bbva Usa
1400 Mcfarland Boulevard
Northport, Alabama 35233
Oakdale In Store Branch - Compass Bank
1550 East F Street
Oakdale, California 35233
Opelika Branch - Bbva Usa
315 South Sixth Street
Opelika, Alabama 35233
Park Avenue Branch - Bbva Usa
2183 Park Avenue
Orange Park, Florida 35233
North Davis Branch - Bbva Usa
6701 North Davis Highway
Pensacola, Florida 35233
83rd Deer Valley Kbc Branch - Compass Bank
8248 West Deer Valley Road
Peoria, Arizona 35233
Cave Creek Union Hills Kbc Branch - Compass Bank
18411 North Cave Creek Road
Phoenix, Arizona 35233
Camelback Drive In Branch - Bbva Usa
1802 East Camelback Road
Phoenix, Arizona 35233
Tatum & Deer Valley Kbc Branch - Compass Bank
21001 North Tatum Boulevard
Phoenix, Arizona 35233
Spring Creek Branch - Bbva Usa
848 West Spring Creek Parkway
Plano, Texas 35233
Windhaven Branch - Bbva Usa
6001 Windhaven Parkway
Plano, Texas 35233
Port Neches Branch - Bbva Usa
2927 Nall Street
Port Neches, Texas 35233
Eight Mile Branch - Bbva Usa
4565 Saint Stephens Road
Prichard, Alabama 35233
Promenade Motorbank Branch - Compass Bank
300 North Coit Road
Richardson, Texas 35233
Arapaho In Store Branch - Compass Bank
819 W. Arapaho, Suite 39
Richardson, Texas 35233
Mechem Branch - Compass Bank
707 Mechem Drive
Ruidoso, New Mexico 35233
North Loop 410 Branch - Bbva Usa
40 Northeast Loop 410, Suite 100
San Antonio, Texas 35233
Concord Plaza Branch - Compass Bank
200 Concord Plaza, Suite 120
San Antonio, Texas 35233
Shavano Park Branch - Bbva Usa
14620 Huebner Road
San Antonio, Texas 35233
Oak Hills Branch - Bbva Usa
4739 Fredericksburg Road
San Antonio, Texas 35233
Alamo Heights Branch - Bbva Usa
5700 Broadway Street
San Antonio, Texas 35233
Spanish Fort Branch - Bbva Usa
6470 Us Highway 90
Spanish Fort, Alabama 35233
Rayford Road Branch - Bbva Usa
2121 Rayford Road
Spring, Texas 35233
Stamford Branch - Bbva Usa
210 South Swenson Street
Stamford, Texas 35233
Pacific Branch - Bbva Usa
2562 Pacific Ave
Stockton, California 35233
Sugarcreek Branch - Bbva Usa
14121 Southwest Freeway., Suite A
Sugar Land, Texas 35233
Bell & Grand Branch - Bbva Usa
13735 West Bell Road
Surprise, Arizona 35233
Trussville Branch - Bbva Usa
5990 Chalkville Mountain Road
Trussville, Alabama 35233
Campbell glenn Kbc Branch - Compass Bank
2854 North Campbell Avenue
Tucson, Arizona 35233
Broadway Harrison Kbc Branch - Compass Bank
9595 East Broadway Boulevard
Tucson, Arizona 35233
Tanque Verde Grant Kbc Branch - Compass Bank
6600 East Grant Road
Tucson, Arizona 35233
River La Canada Kbc Branch - Compass Bank
5085 North La Canada Drive
Tucson, Arizona 35233
Tyler Branch - Compass Bank
1909 South Broadway Avenue
Tyler, Texas 35233
Waco Downtown Branch - Bbva Usa
900 Washington Avenue
Waco, Texas 35233
Santa Fe Branch - Bbva Usa
1400 Santa Fe Drive
Weatherford, Texas 35233
Weslaco Main Branch - Bbva Usa
500 South Missouri Avenue
Weslaco, Texas 35233
92nd Sheridan Branch - Bbva Usa
9191 Sheridan Boulevard
Westminster, Colorado 35233
Pages: 1 2
BBVA USA Name Changes
The following are other names BBVA USA has been known by over the years:

In 1973 their name became: Central Bank of Birmingham.

In 1982 their name became: Central Bank of the South.

In 1993 their name became: Compass Bank.

In 2021 their name became: BBVA USA.

BBVA USA Headquarters' Locations
The following addresses are where BBVA USA has had their headquarters:

Moved From: 701 SOUTH 20TH STREET to 15 South 20th Street, Birmingham, AL 35233.

BBVA USA Mergers and Acquisitions
The following shows transitions that are what have ultimately result in BBVA USA becoming what it is today, for better or worse.

Central Bank (1982)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)