BBVA USA Corporate
BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.
This corporate page for BBVA USA includes ratings, links to all BBVA USA branch profiles locations, reviews, corporate details, directions, office hours, their phone number, and branch locations.
BBVA USA Headquarters
BBVA USA Corporate Headquarters Address:
BBVA USA
15 20th Street S
Birmingham, Alabama 35233
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15 20th Street S
Birmingham, Alabama 35233
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BBVA USA Headquarters Phone Number: (205) 297-1986
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BBVA USA Headquarters Map
BBVA USA Location Area Map
BBVA USA Lobby Hours
Monday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Friday
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
Saturday
Closed
Closed
Sunday
Closed
Closed
BBVA USA Overview
This section was Last checked and updated, on our end, 1/28/2024.Bank's Headquarters:
15 20th Street S
Birmingham, Alabama 35233
Birmingham, Alabama 35233
Established:
03/02/1964
Became FDIC Insured:
03/02/1964
Corporate Structure
Number of Branches:
US Bank Branches:
645
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/08/2021
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
PNC FINL SERVICES GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$87,218,368,000
Deposits:
$73,056,238,000
Deposits Held Domestically:
$73,056,238,000
Equity Capital:
$10,397,332,000
Net Income:
$-406,977,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Shelby
Regulator:
FED
Branch Locations for BBVA USA
The following is a directory of all branch offices for BBVA USA. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages: 1 2 Pages: 1 2
BBVA USA Complaints
View More BBVA USA Complaints:
1 2
Complaint ID: 4362944
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: Former customer of Simple bank being forced to transition to BBVA. Transition has been awful, limiting my ability to access my account or my funds. Multiple attempts to set up have met with errors and contacting support constantly leads to being hung up on. No response has been provided and I am unable to access any of my funds in any of my accounts. Seeing up my account resulted in a " fatal error '' and then when following BBVA 's advice to try to log in with my new details ( despite the error ), my account was locked for security reasons. No way to get in touch with BBVA to get account unlocked as support continues to hang up and can not hear me.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: Former customer of Simple bank being forced to transition to BBVA. Transition has been awful, limiting my ability to access my account or my funds. Multiple attempts to set up have met with errors and contacting support constantly leads to being hung up on. No response has been provided and I am unable to access any of my funds in any of my accounts. Seeing up my account resulted in a " fatal error '' and then when following BBVA 's advice to try to log in with my new details ( despite the error ), my account was locked for security reasons. No way to get in touch with BBVA to get account unlocked as support continues to hang up and can not hear me.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4362919
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: I had an account with Simple, which was recently closed and merged with XXXX. The merge happened yesterday XXXX Saturday XXXX ) and since then XXXX today is XXXX ), for two days now, I have been locked out of my checking and savings account completely, with no access to my money, and no way to check balance, make or receive payments, etc. I have followed the instructions on the website pertaining to creating a XXXX account online, which resulted in my being locked out of my account. After calling the customer service number, the customer service representative immediately hung up on me. My husband, who shared a joint account with me, called multiple times and was hung up on each time ; several times the customer service representative claimed not to hear him before hanging up. XXXX announced that they were opening customer service lines today ( XXXX ) to account for all of the Simple customers who are not able to access their accounts or get the help they need to do so, but neither I, my husband, or anyone else I know of has been able to get real help. We have no way to access our money, and no means of doing so. This is unacceptable.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: I had an account with Simple, which was recently closed and merged with XXXX. The merge happened yesterday XXXX Saturday XXXX ) and since then XXXX today is XXXX ), for two days now, I have been locked out of my checking and savings account completely, with no access to my money, and no way to check balance, make or receive payments, etc. I have followed the instructions on the website pertaining to creating a XXXX account online, which resulted in my being locked out of my account. After calling the customer service number, the customer service representative immediately hung up on me. My husband, who shared a joint account with me, called multiple times and was hung up on each time ; several times the customer service representative claimed not to hear him before hanging up. XXXX announced that they were opening customer service lines today ( XXXX ) to account for all of the Simple customers who are not able to access their accounts or get the help they need to do so, but neither I, my husband, or anyone else I know of has been able to get real help. We have no way to access our money, and no means of doing so. This is unacceptable.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4362918
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: My Simple checking and savings account was transferred to BBVA USA upon Simple going out of business. The online enrollment did not work and my efforts to establish a login to access my account to were locked. The customer service number directs to an automated system that hangs up XXXX in my experience XXXX approximately 75 % of the time. When a customer service agent is connected, they have all pretended they could not hear me or anything I was saying. They lie, then hang up. I have no access to my accounts and no means to directly address the issue with XXXX.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Problem accessing account
Company: BBVA FINANCIAL CORPORATION
Complaint: My Simple checking and savings account was transferred to BBVA USA upon Simple going out of business. The online enrollment did not work and my efforts to establish a login to access my account to were locked. The customer service number directs to an automated system that hangs up XXXX in my experience XXXX approximately 75 % of the time. When a customer service agent is connected, they have all pretended they could not hear me or anything I was saying. They lie, then hang up. I have no access to my accounts and no means to directly address the issue with XXXX.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More BBVA USA Complaints:
1 2
BBVA USA Reviews and Ratings
Average Customer Rating
2 out of 5 stars from 17 reviews.
19048-BBVA USA
Reviews
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
BBVA USA Name Changes
The following are other names BBVA USA has been known by over the years:
In 1973 their name became: Central Bank of Birmingham.
In 1982 their name became: Central Bank of the South.
In 1993 their name became: Compass Bank.
In 2021 their name became: BBVA USA.
In 1982 their name became: Central Bank of the South.
In 1993 their name became: Compass Bank.
In 2021 their name became: BBVA USA.
BBVA USA Headquarters' Locations
The following addresses are where BBVA USA has had their headquarters:
Moved From: 701 SOUTH 20TH STREET to 15 South 20th Street, Birmingham, AL 35233.
BBVA USA Mergers and Acquisitions
The following shows transitions that are what have ultimately result in BBVA USA becoming what it is today, for better or worse.
Central Bank (1982)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)