Citibank, National Association has 947 banking locations. Their corporate headquarters address is listed as: 5800 S Corporate Pl in Sioux Falls South Dakota.
This corporate page for Citibank, National Association includes ratings, links to all Citibank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Citibank, National Association Corporate Headquarters Address:
Citibank, National Association
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
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Citibank, National Association Headquarters Phone Number:
(605) 370-6261
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Citibank, National Association Location Area Map
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
Became FDIC Insured:
01/01/1934
Corporate Website:
www.citibank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
07/12/2023
Bank Specialty/Focus:
International Specialization
Bank Holding Company:
CITIGROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Assets:
$1,657,372,000,000
Deposits:
$1,286,104,000,000
Deposits Held Domestically:
$721,253,000,000
Equity Capital:
$166,243,000,000
Net Income:
$11,716,000,000
FDIC Supervisory Region:
Kansas City
Federal Reserve District:
Washington
FDIC Field Office:
Sioux Falls
The following is a directory of all branch offices for Citibank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Citibank, National Association Complaints:
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Complaint ID: 8344233
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Company: CITIBANK, N.A.
Complaint: XX/XX/XXXX Approved for Citibank XXXX XXXX. Approved for {$9400.00}.
XX/XX/XXXX Called Citibank said I never received a card. They said they would issue a replacement.
XX/XX/XXXX Called Citibank and said I never received the replacement card. XXXX said a second replacement card would be sent. It was never received.
XX/XX/XXXX Called Citibank and said I never received the second replacement card that was supposedly sent. At that time the agent said my address was incorrect in their system and a third replacement card would be sent. Talked to supervisor " XXXX '' who verified the information provided by the agent.
XX/XX/XXXX Called Citibank and said I never received the third replacement card that was supposedly sent. XXXX was of no help. Transferred to supervisor " XXXX '' who told me the third replacement card was never sent as promised by " XXXX ''. He verified that the third replacement card that I was promised on XX/XX/XXXX had never, in fact, been mailed. He said the only thing that had occurred in their system on XXXX XXXX was an address change. WHAT???? He indicated he is now sending a third replacement card and offering a statement credit of {$100.00}. I asked to have the card expedited and he said they can't expedite new account cards. While I wait to see if they actually mail a third replacement card, I have to worry about someone using my credit and Citibank has been of no help. In fact, they suggested more than 3 times that I have nothing to worry about. He suggested I use the app to follow along but I can't do that because I have no idea what my credit card number is and can not track it.
Honestly, ridiculous.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8344074
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Company: CITIBANK, N.A.
Complaint: I have a Citi XXXX XXXX ( seldom used ), a Citi XXXX XXXX XXXX and a Citi XXXX savings account. In XXXX, i booked a {$5300.00} XXXX tour paid on the XXXX. A month later, the tour was canceled and the agency issued a refund resulting in a {$5300.00} credit.
On XX/XX/XXXX, I phoned Citi and spoke with an agent who said they would process the refund to my Citi savings account in 7-10 days.
On XX/XX/XXXX, I phoned to inquire why the refund hadn't been processed, and was told I'd see it by the next day.
On XX/XX/XXXX, I phoned to ask again, this time speaking with a supervisor who stated that approval had taken 12 days, but the process would be completed in 2 days.
On XX/XX/XXXX, 5 days later, I agains poke with a supervisor who claimed he had sent an expedited request to the appropriate department and he would call me in 48 hours to ensure I saw the completed transaction. He never called, and the process wasn't completed.
On XX/XX/XXXX, I called a fifth time. This time the agent said the return had been processed 3 hours earlier, but to a non Citi account I owned. That was true, finally.
Summary : 1. 27 days to expedite a fund transfer 2. Repeatedly told : a. Agent/supervisor was not empowered to act on my behalf b. There was no one higher up in the organization that would speak with me 3. Promised a " date certain '' 5 times, only the last was true 4 Twelve days to approve movement of {$5300.00} of my money intra-bank, no external obligations No response to-date to a complaint letter sent to them.
Closing all Citi accounts shortly.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8343649
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Other problem
Company: CITIBANK, N.A.
Complaint: While booking a flight on aa.com, I was presented with a banner to open a Citi AAdvantage card with the following terms : - Spend {$1500.00} and receive XXXX AA miles- Receive a {$400.00} statement credit toward AA purchases I clicked on the banner and was approved for the card, which I then used to book the flight. However, on my first statement, only a {$200.00} statement credit was applied. I called Citi and was told that the offer they had on file had a {$2000.00} spend, {$200.00} credit and XXXXXXXX AA miles.
Through many phone calls, online chats, and emails, I attempted to get Citi to rectify this problem. I showed them that the offer I responded to was STILL being advertised on aa.com. At various points, I was told to email someone or that it simply could not be changed. I find this unacceptable, deceptive, and evasive.
Others continue to experience this exact same bait-and-switch, such as this blogger and the many people who have replied with similar tales : XXXX XXXX XXXX-citibank-XXXX
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 45 reviews.
7213-Citibank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Citibank, National Association has been known by over the years:
In 1962 their name became: The First National City Bank of NewYork.
In 1970 their name became: First National City Bank.
In 1976 their name became: Citibank, N. A..
In 2003 their name became: Citibank, National Association.
The following addresses are where Citibank, National Association has had their headquarters:
Moved From: 399 PARK AVENUE to 3900 Paradise Road, Suite 127, Las Vegas, NV 89109.
Moved From: 3900 PARADISE ROAD, SUITE 127 to 701 East 60th Street North, Sioux Falls, SD 57104.
Moved From: 701 EAST 60TH STREET NORTH to 5800 S Corporate Place, Sioux Falls, SD 57108.
The following shows transitions that are what have ultimately result in Citibank, National Association becoming what it is today, for better or worse.
Citibank (Mid-Hudson), National Association (1976)
European American Bank (2001)
Citibank (New York State) (2003)
Citicorp Trust, National Association (2006)
CFSB, National Association (2006)
West, National Association (2006)
Citibank Texas, National Association (2006)
Citibank (Delaware) (2006)
Citibank (South Dakota), N.A. (2011)
Citicorp Trust Bank, fsb (2012)
Department Stores National Bank (2022)