Citibank, National Association has 947 banking locations. Their corporate headquarters address is listed as: 5800 S Corporate Pl in Sioux Falls South Dakota.
This corporate page for Citibank, National Association includes ratings, links to all Citibank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Citibank, National Association Corporate Headquarters Address:
Citibank, National Association
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
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Citibank, National Association Headquarters Phone Number:
(605) 370-6261
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Citibank, National Association Location Area Map
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
Became FDIC Insured:
01/01/1934
Corporate Website:
www.citibank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
07/12/2023
Bank Specialty/Focus:
International Specialization
Bank Holding Company:
CITIGROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Assets:
$1,657,372,000,000
Deposits:
$1,286,104,000,000
Deposits Held Domestically:
$721,253,000,000
Equity Capital:
$166,243,000,000
Net Income:
$11,716,000,000
FDIC Supervisory Region:
Kansas City
Federal Reserve District:
Washington
FDIC Field Office:
Sioux Falls
The following is a directory of all branch offices for Citibank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Citibank, National Association Complaints:
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Complaint ID: 8446079
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Company: CITIBANK, N.A.
Complaint: XXXX XXXX Balance= {$29000.00} XXXX CitiCards CBNA balance {$6900.00} In accodrance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 6.2 states I have the right to privacy. 15 USC 1681 section 6.4a section 2 also states a consumer reporting agency can not furnish and account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8445984
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
Complaint: There was a transaction on my Citi credit card for {$470.00} that has been under different dispute statuses since XXXX of XXXX. Initially it was disputed as fraud and I was then informed it was disputed incorrectly. I sent all documents, including an authorization form that was emailed to the hotel on my behalf prior for the amount to be charged that I was approved for by a third party " XXXX '', which is a online lending service that is used as a loan and they provide you with a XXXX virtual card. It stated the transaction amount and the last four of the credit card that was used for the purchase.They opened another under another form of payment used. I have called in almost everyday to check the status of my credit as this was affecting my use to utilize my credit card for a transaction that I did not authorize on my Citi card. I spoke with a representative in the billing dispute department that stated they had all the documents they needed from me and once that was filled out and completed that they would credit my account for that amount and would have everything they needed. That did not happen. I received a notification on XX/XX/XXXX that the dispute was resolved and I was responsible. The representative today in the billing dispute department stated something contradicting everything that was stated prior and that now the documents are from screenshot and they would now need physical statements. This is an online loan provider and there are no physical statements. Everything I provided showed the amount that was charged on the XXXX virtual card, the loan agreement, and the authorization form that was signed and given to the hotel on the form of payment that was used. There was no authorization form that I ever signed to charge my Citi card.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8445925
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Subissue: Deposits and withdrawals
Company: CITIBANK, N.A.
Complaint: Late last year I received money from a sale of a company that I had stock ownership. I opened a high interest yielding savings account with Citi and transferred $ XXXX from my XXXX checking into the Citi savings. A few days ago we went under contract to purchase a new home and I needed to access $ XXXX from the Citi savings for the earnest deposit. I was unable to transfer anything more than {$500.00} out of my Citi savings and when trying to transfer $ XXXX ( the stated daily limit for the Citi account ) I received a security error message and was directed to Citi customer service. After hours on the phone, all I could get from multiple people is that my account is under review and that they'd get back with me within 24-48 hours. I waited three days with no response and no ability to access the money I needed. When I called back, I got the same response -- account is under review, we'll get back to you in 24-48 hours. At this point, I'm days from closing on a house where I must have access to my money, and if I don't get it, I will incur major losses. No one in customer service at Citi has been helpful. I've wasted hours with them. I'd happily work with them to validate myself or where my funds came from, but instead, I get no feedback, and no answers. A terrible banking experience that if not resolved immediately will lead to much bigger issues.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 45 reviews.
7213-Citibank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Citibank, National Association has been known by over the years:
In 1962 their name became: The First National City Bank of NewYork.
In 1970 their name became: First National City Bank.
In 1976 their name became: Citibank, N. A..
In 2003 their name became: Citibank, National Association.
The following addresses are where Citibank, National Association has had their headquarters:
Moved From: 399 PARK AVENUE to 3900 Paradise Road, Suite 127, Las Vegas, NV 89109.
Moved From: 3900 PARADISE ROAD, SUITE 127 to 701 East 60th Street North, Sioux Falls, SD 57104.
Moved From: 701 EAST 60TH STREET NORTH to 5800 S Corporate Place, Sioux Falls, SD 57108.
The following shows transitions that are what have ultimately result in Citibank, National Association becoming what it is today, for better or worse.
Citibank (Mid-Hudson), National Association (1976)
European American Bank (2001)
Citibank (New York State) (2003)
Citicorp Trust, National Association (2006)
CFSB, National Association (2006)
West, National Association (2006)
Citibank Texas, National Association (2006)
Citibank (Delaware) (2006)
Citibank (South Dakota), N.A. (2011)
Citicorp Trust Bank, fsb (2012)
Department Stores National Bank (2022)