Citibank, National Association has 947 banking locations. Their corporate headquarters address is listed as: 5800 S Corporate Pl in Sioux Falls South Dakota.
This corporate page for Citibank, National Association includes ratings, links to all Citibank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Citibank, National Association Corporate Headquarters Address:
Citibank, National Association
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
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Citibank, National Association Headquarters Phone Number:
(605) 370-6261
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Citibank, National Association Location Area Map
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
Became FDIC Insured:
01/01/1934
Corporate Website:
www.citibank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
07/12/2023
Bank Specialty/Focus:
International Specialization
Bank Holding Company:
CITIGROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Assets:
$1,657,372,000,000
Deposits:
$1,286,104,000,000
Deposits Held Domestically:
$721,253,000,000
Equity Capital:
$166,243,000,000
Net Income:
$11,716,000,000
FDIC Supervisory Region:
Kansas City
Federal Reserve District:
Washington
FDIC Field Office:
Sioux Falls
The following is a directory of all branch offices for Citibank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Citibank, National Association Complaints:
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Complaint ID: 8249009
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Banking errors
Company: CITIBANK, N.A.
Complaint: On or around XX/XX/XXXX, I was XXXX XXXX XXXX for a work related trip. I had used my card Citibank bank card attached to my Ciitbank business checking account for my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. When I woke up the next morning, the account was all of a sudden severely overdrawn. I noticed that the running balance of posted transactions was way off and had gaps in it even when the transactions were already posted. I had to call customer service 4 times and finally I was then connected with tech support who acknowledged that there was a glitch and some transactiions were being double counted and I was advised to let the balances clear and it would all straighten out. I did do that but had to call back to get a bunch of the overdraft fees cleared out. However, this problem kept happening. I really did not have a chance to delve into my account every day by mid XXXX, when I was almost certain I had plenty of funds, again I was overdraft. In XXXX things snowballed out of control only because the erroneously assessed fees were then putting me into an actual overdraft state. Between XXXX and XXXX alone I was charged more than {$3100.00}. This is ridiculous. I have spent literally more than 7 hours on the phone with customer service and about 4 hours in branches. The customer service phone people first tried to tell me originally that these were not Citibank fees. Then they said they were. Then I was told that the fees would have to be reversed at the branch level. I went to one branch and was told they would look into it, then was told to go to the branch I opened the account in but the banker assigned ot me was out of town. Another nearby branch manager went to take a look but then she was going out of town so she had a business banker go on the phone with me with customer service. I literally on that phone call spent 45 min asking for an explanation of just one overdraft charge that was assessed on XX/XX/XXXX ( By this point I have noticed fees were being assessed throughout the whole year when as one can see from the balances on the statements, is just not possible ) and after being threatened that my account would be closed if I left it overdrawn ( it was about {$1500.00} that day ), I still had no answer on just one transaction. Conveniently the customer services computer system didnt go back that far for her to be able to see. I have been told twice at the branch level that the fees are accurate and there is nothing they can do until I then demonstrated not only did I have screenshots that clearly shows the running balance is not being calculated properly, but I also showed them the notices I was sent by mail stating that on XX/XX/XXXX for example the available balance at the beginning of the day was {$100.00}, but on this day in particular, I had take a client and my assistant out to a nice lunch, my assistant and I had a drink at the bar after our client left, and I filed articles of organization and paid the filing fee for a new client that day. I would not have been able to use my card had that been the available balance. The other example is that the notices say my available balance at the start of a day isXXXX {$480.00}. At the end of the day it was XXXX {$1500.00}. But the notice for the very next day states that my available balance for that day started at {$120.00}. But there are no transactions whatsoever that could explain how {$1700.00} all of sudden becoming available when nothing had been deposited for a few days in that account so therefore nothing was waiting to clear. Citibank is now conducting another investigation after I stated I would take this to court if need be. I feel like Citibank is caring ore about not wanting to admit fault, not wanting to credit anything, and wanting me to XXXX XXXX This has devestated my business and has had some serious implications on me personally.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8249000
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Company: CITIBANK, N.A.
Complaint: I have returned my item from Best Buy and was still charged. I have struggled to pay an item that was returned. Ive reached out and they did not assist me properly XXXX XXXX Online order XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8248151
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Subissue: Frequent or repeated calls
Company: CITIBANK, N.A.
Complaint: Calls on multiple different numbers, but calls repeatedly during the days, weekends, and though out the week also. Calls are over seven times within seven days
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 45 reviews.
7213-Citibank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Citibank, National Association has been known by over the years:
In 1962 their name became: The First National City Bank of NewYork.
In 1970 their name became: First National City Bank.
In 1976 their name became: Citibank, N. A..
In 2003 their name became: Citibank, National Association.
The following addresses are where Citibank, National Association has had their headquarters:
Moved From: 399 PARK AVENUE to 3900 Paradise Road, Suite 127, Las Vegas, NV 89109.
Moved From: 3900 PARADISE ROAD, SUITE 127 to 701 East 60th Street North, Sioux Falls, SD 57104.
Moved From: 701 EAST 60TH STREET NORTH to 5800 S Corporate Place, Sioux Falls, SD 57108.
The following shows transitions that are what have ultimately result in Citibank, National Association becoming what it is today, for better or worse.
Citibank (Mid-Hudson), National Association (1976)
European American Bank (2001)
Citibank (New York State) (2003)
Citicorp Trust, National Association (2006)
CFSB, National Association (2006)
West, National Association (2006)
Citibank Texas, National Association (2006)
Citibank (Delaware) (2006)
Citibank (South Dakota), N.A. (2011)
Citicorp Trust Bank, fsb (2012)
Department Stores National Bank (2022)