Fifth Third Bank, National Association has 1,089 banking locations. Their corporate headquarters address is listed as: 38 Fountain Square Plz in Cincinnati Ohio.
This corporate page for Fifth Third Bank, National Association includes ratings, links to all Fifth Third Bank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Fifth Third Bank, National Association Corporate Headquarters Address:
Fifth Third Bank, National Association
38 Fountain Square Plz
Cincinnati, Ohio 45202
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Fifth Third Bank, National Association Headquarters Phone Number:
(513) 579-5203
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Fifth Third Bank, National Association Location Area Map
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
38 Fountain Square Plz
Cincinnati, Ohio 45202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.53.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
FIFTH THIRD BCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$174,199,000,000
Deposits Held Domestically:
$174,031,000,000
Equity Capital:
$18,685,000,000
Net Income:
$2,060,000,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
![Fifth Third Bank Medium Logo](/images/fifth-third-bank-md.png)
The following is a directory of all branch offices for Fifth Third Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Fifth Third Bank, National Association Complaints:
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Complaint ID: 7610490
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: On XX/XX/XXXX I was charged $ {$74.00} in overdraft fees for " pending '' transactions without my account ever being truly overdrawn on the statement. When I asked to provide more information, they told me it is due to overnight processing and that they " predicted '' my account being in the negative. I called and asked to provide me details as to why and if they can reverse the fees since my account was never overdrawn. The call was escalated to a manager so I can make sure they understood my issue. XXXX ( manager ) was extremely rude, kept telling me that i was interrupting him when I was asking him to explain what happened. XXXX asked me to pull up an overdraft notice which had a different balance on it that what I would see online or through the mobile app. when I asked him how this is different, he said I was interrupting him, when I asked to speak to his manager he said no and hung up on me. I called again and they reversed one of the overdraft fees but not the other because they have a 1 fee max reversal policy. I feel like this is abusive practices when the account holder is not able avoid this fee.
My ending balance on XX/XX/XXXX was {$51.00}, XX/XX/XXXX was {$11.00} and on XX/XX/XXXX {$1200.00} so I am a little confused to why I would be charged overdraft fees when my account was never really overdrawn.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7610361
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: To whom it may concern I bought a used car in XX/XX/XXXX and started to make payments in XX/XX/XXXX. In XX/XX/XXXX I became unemployed, informed the bank and requested a Covid19 repayment plan under the CARES ACT. I spoke to a specialist in the Customer solutions department and made my payments. The agreement was that all of the late fees would be removed for XXXX, XXXX and beginning of XXXX in order for me to make payments and get back on my fee.
I requested fifth bank for my Installment payment history and I saw that all of the late fees were still there and nothing was removed.
Aside from the above several late fees are being posted before my due date, which is on the the XXXX of every month.
I have spoken to 8 representatives who confirmed that there is an agreement in the account, they see my calls, their access is limited since they are customer service representative and that the only people that can remove late fees are the customer solutions or the vehicle borrow assistance hardship department.
I also spoke to another representative in XX/XX/XXXX and informed me that several times representatives promise and mismanage clients expectations or information to get payments.
I require all of these late fees to be removed, require that my account be investigated and interest be assessed correctly.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7608748
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Subissue: Funds not received from closed account
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: Issue has be on going for almost 6 months with no real resolution insight. Fifth Third Bank closed my account and is keeping my money for their investments use but will not return my money nor give me access.
XXXXSigned up online for checking account and funded the account {$500.00} via online from my bank account. XX/XX/23. Received email stating my debit card had been activated, though I never received the card. Called customer service about unauthorized debit card activation, was told to come into a branch to verify my identity. Informed them that is was not possible because I live in KS and the branch they suggested was in Indiana. XX/XX/23 Received letter in mail stating the account would be closed. XX/XX/23 Called customer service about deposit being returned due to the account being closed. During the call I was transferred to local branch in Indiana, and was giving the same irrational answer of flying into Indiana just to show someone my ID even though I have no account with them at this time.
XX/XX/23 Called customer service to speak to upper management about situation only to be transferred back to fraud department. Representative informed me of the option to email ID and SS to get verified by Indiana branch. Rep said she would note my account of the matter so Indiana branch manager could better understand the situation. Called Indiana branch never spoke to branch manager because called was screened by a rep who rememberer my call from months ago of same issue. Indiana branch refused to accept their own suggested solution of emailed copies of verification.
Bank still wants me to fly out of town to go into branch to show a teller my id. Upon showing my ID, I still wont get my funds on demand because they will be mailed by check in 7-10 to my home in XXXX XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 125 reviews.
6672-Fifth Third Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Fifth Third Bank, National Association has been known by over the years:
In 1975 their name became: The Miami Citizens National Bank & Trust Company.
In 1987 their name became: Citizens Heritage Bank, National Association.
In 1989 their name became: The Fifth Third Bank of Miami Valley, National Association.
In 1991 their name became: The Fifth Third Bank of Western Ohio, National Association.
In 1997 their name became: Fifth Third Bank of Western Ohio.
In 2001 their name became: Fifth Third Bank.
In 2021 their name became: Fifth Third Bank, National Association.
The following addresses are where Fifth Third Bank, National Association has had their headquarters:
Moved From: 401-03 NORTH MAIN STREET to 123 Market Street, Piqua, OH 45356.
Moved From: 123 MARKET STREET to One South Main Street, Dayton, OH 45402.
Moved From: ONE SOUTH MAIN STREET to 110 North Main Street, Dayton, OH 45402.
Moved From: ONE SOUTH MAIN STREET to 38 Fountain Square Plz, Cincinnati, OH 45202.
The following shows transitions that are what have ultimately result in Fifth Third Bank, National Association becoming what it is today, for better or worse.
Heritage National Bank and Trust Company (1988)
The Citizens State Bank of Greenville, Ohio (1989)
The Fifth Third Bank of Western Ohio, National Association (1991)
First Lima National Bank of Lima, Ohio (1992)
Citizens Federal Bank, F.S.B., a Federal Savings Bank (1998)
The Fifth Third Bank (2001)
Fifth Third Bank, Northwestern Ohio, National Association (2001)
The Fifth Third Bank of Columbus (2001)
Fifth Third Bank, Ohio Valley (2001)
Capital Bank National Association (2001)
Fifth Third Bank (2009)
Fifth Third Bank, National Association (2009)
MB Financial Bank, National Association (2019)