Fifth Third Bank, National Association has 1,084 banking locations. Their corporate headquarters address is listed as: 38 Fountain Square Plz in Cincinnati Ohio.
Below you will find ratings, the closest Fifth Third Bank, National Association near you, reviews, Fifth Third Bank, National Association corporate information, directions, ABA routing numbers, Fifth Third Bank, National Association's corporate headquarters, complaints filed with the government and consumer boards, office hours, their phone number, online banking website, and branch locations.
3 out of 5 stars from 125 reviews.
Horrific experience! I was the victim of fraud in May, I filed 3 separate fraud packets ( one check was stolen from a blue mail box, washed and used 3x) I also filed a police report. Since May 17,2022 I have been waiting for my money to be refunded. I realize that $52,000 is not a great amount to 5/3; but to a 69 yo retiree is a life time savings. Dealing with the Dispute Resolution Department has been a nightmare, all they tell me is that they are waiting for Discover Bank (checks were deposited at their bank) I spoke with a representative at Discover that tells me that my bank needs to be contacting them to resolve this problem. I have experienced a lot of frustration dealing with 5/3.
How can a person open an account but not be able to access the account? Calls for help both in the local branch and their 800 help line have not helped and each time that fails we are told that the account is locked for 7 days and try again at that time. Worst bank we have EVER had in 50 plus years and worse customer service EVER.
I had a Auto Loan thru 3/5 bank After payoff, The Bank completely messed up the receiving of paperwork, refunds, and the title. You can't call this Bank without first speaking with someone in the Philippines, so to find an actual answer I was passed around many times.. I was lied to by Amar in the Loan department, and at this point am not sure when or if I will ever see the title to my Vehicle. Very frustrating experience.
Worst Customer Service I have experienced since dealing with Spectrum Cable. When you call you go immediately to being on hold, the music is awful. And no one ever answers. You call Corporate and the message says, "No one is available. Please try your call later. Oh how I hope they sell my mortgage. I wouldn't give them one star but it's the least option there is.
You have nothing but people whose first language is NOT English answering your phones and they are not able to help with any type of questions. Customer Service is impossible to speak with because of some health issue in this country. What health issue?
40 years my mother has been with you bank. se has ad thousands of dollars scammed from her account and yet your people made her feel like criminal and she closed accounts over 100,000 I hope you are proud and other banks wolcome her 100,000 plus
Customer Service was very poor. I called and discussed 6 or 7 times with your representatives. Problem was I couldn't receive a text on my cell to get the one time codes, etc. I also visited a branch here in Indianapolis. The Customer Service reps seemed to be stuck on their "this is what you do page" and after multiple times trying, I was informed that I needed to wait another 14 days to reset or whatever. There was no explanation, but I assume my online access was locked due to the excess number of attempts. I have been with Fifth Third for many years and this lack of service is unacceptable. I will attempt one more visit to a branch. It is highly probable that I will terminate my account with your bank due to the aforementioned. This is really irritating as I will have to do a considerable amount of work with auto bill pays, new checking, cards, etc.
Unfavorable. I borrowed money and can’t access it. The bank has frozen the funds. I have no explanation. Don’t do business with this bank! It gives you nothing on investment and thwarts your financial goals. I am going to try the corporate headquarters and see what happens.
I’ve been a member of Fifth Third for over 15 years now and this company recently started practicing a policy where their customer service department will not help you login into your online banking account, furthermore you will be told to wait up to 24 hours before login, plus if you do not have a working phone their banking system will not verify you, so again you are denied access to your account. I know other banking institutions have systems in place that will verity who you are weather or not you have a working phone. I think Fifth Third Bank has become a fifth third lessor than other banking institutions. They are a little slower than other banking companies in my opinion.
I have been trying to get my 2031 mortgage statement for 7 months from this bank. Each person is more incompetent than the next. I have already closed my account and will be going up the ladder with names. 9 phone calls!!!
Absolutely horrible customer service esp relating to Zelle
1
Worse customer service of any bank I have dealt with in over 35 years. They have started hiding it by outsourcing to The Philippines so they can’t understand you and then hang up on you! We pray that they sell our loan! Our interest rate is lower than going rates today so we are stuck.
The service you receive at the Lucasville, Ohio location is horrible. The check printing company have not shipped my checks that were ordered on July ^th and bills are due. Lucasville will not call that company to see where they are at. They only want me to buy money orders or bank drafts. I need help and no one will answer me for help. I tried to call your headquarters just now and they won't answer either. Worst bank ever I' done business with. Please help
we are haveing bill pay issues for the last week we have called 5 or 6 times and been hung up on twice they claim bill pay account is blocked but cant unblock for 48 hours. we have been members of 53 rd since.1971 this is the first time i have ever wanted to move my banking elsewhere
I went to do my banking online, like I have done for years. NOW I CAN'T DO IT UNLESS I USE GOOGLE CHROME. AND I DO NOT WANT TO USE GOOGLE CHROME. SO MY QUESTION IS "WHY ARE YOU FORCING CUSTOMERS TO SWITCH OVER?
They can pay for a race car to race but don’t pay anything on my money so I am going to leave them
Can't get through to a real person regardless of what number or branch you call. Even when you call headquarters you get some automated directory that won't let you get through to a real person.
Your branch made take my shoes off I have steel toe. I explained I have a bad back and can’t bend over to put them back on. I became arrogant. Was going to take out $25,000 as I am buying a different boat but instead I with free $90,000. Instead the branch at 15 and Broadway in Louisville Ky is a joke. Every time I’m in there they never have any help and the manager just walks around looking never trying to help!
Why after 30 some years, of keeping a 6 figure plus balance in your bank, I am being charged for a normal size safety deposit box. In the past the branch manager at your Amherst, Ohio location has always waved any charge for the box as a courtesy for keeping balances in your bank.
The customer service is horrendous. Customer service has fallen off the cliff. No one willing to list to customer service transactions problems.
recieved email about possible fraud and have been put on hold for five straight days and my app has been shut down so I can't review my account. My personal Banker also tried to reach the back office and has been unable to do so for two days. What is going on with 5/3 Back Office Customer service. I've been banking with them over seven years and I'm ready to pull my money out.
I have been very pleased with the banks service. I had my debit card stolen and with out question the bank refunded my money.
It blows my mind that I got charge almost $500 in overdraft fees during one of the hardest times of everyone’s life right now and being out of work at the moment due to the pandemic that you guys are still allowing this to happen with no help. I’ve been a client of yours for over 10 years and today is my last day and I will never recommend you guys as a bank.
Can't set up my account to log in and see my auto loan payments. Can't get customer service to answer. Thinking about refinancing with someone else just to be rid of your bank.
Deplorable! Agents who can't speak English clearly, who disconnect when a supervisor or alternate agent requested. BEWARE!
I carried my car loan through Third Fifth Bank. I decided to pay off the loan early and the person that I spoke to was extremely helpful in providing the needed information on how to do this. Very professional and friendly. I would definitely recommend based on my experience.
Not much respect as one of your customers with checking and savings.
Very difficult to work with this bank. I have faxed the Form from my current state, no response. Call, they say to fax. Completely frustrated.
Extremely poor service and run around on my credit card account. Problem started 4.22.21 and still not resolved !!!!! Need management attention
We looked into refinancing it was a bait and switch . We were given the wrong payment amount even after we questioned her. We were given the wrong closing cost amount also . I was given a personal banker although never hearing from her after opening account years ago . I am closing all accounts. If it sounds too good to be true it is so BEWARE!!’ Fifth Third does not keep their word.
looking to refinance . We were given rates on a
10 year and it didn’t sound correct on the
payment I even question the associate . She
assured it was correct it was lower than we are
paying now we even said that on the
appointment she said “I know.” We were told
closing was 299.00 then on paperwork we were
given to take home it was over 600.00. This was
clearly a bait and switch. We weren’t shown
paperwork there said someone would be calling
to get the documents needed to proceed. The
next day seeing the paperwork was completely
different than what we were quoted. I called
today she simply said she was sorry she had
confused the 15 year with the 10 year. I am
closing my accounts and looking to refinance
somewhere else. I was supposed to have a personal
banker I never heard from her after
opening my account years ago . They make promises at Fifth Third they can’t keep . BEWARE!!! If it sounds to good to be true it is .
1
Give me my money!!! Never had my payroll check held before. Why now? Right when I need the money I deposited. Everyone has told me something different whether over the phone or in now the second branch office
Claim account
They’re literally robbing people blind, Nothing but scams to get money out of you for fee’s. I payed my credit card and they overdrew my account for the amount I payed the credit card for. Instead of the account going to a zero balance. Now they’re refusing to fix it and telling me I have to pay $400 dollars in total. Because I payed a $200 credit card payment. Knowing that their was more then enough in the account to cover those funds
If this survey would allow me to give 0 stars I would! Worst customer service we have ever had from a bank! They do not return our calls or respond to our emails. We have been dealing with the same issue with them for months and still have not resolved our problem. Consider banking anywhere but here!!
People at local branch are nice but this bank is one of the worst! Want to bank, find a good credit union!
I’ve never been so disappointed with a financial institution, or been treated like a criminal! I’ve asked numerous times to speak to someone higher up and continue to get the run around! It would be wonderful to be able to use my account and the funds that are my families!
Do not deal with this bank. I have had account with them over 2o yrs and had the same checks that I got then. I found out the act. # on them doesn't exist. Yet they have honored checks I wrote on them over 20 years. Now they are returning auto payments and I have late payments now. Also they are saying I have 2 checking acts I closed and 1 savings I closed over these years. I have never closed any acct. Never had a savings acct with them. Do not do business with them. I am still trying to get things fixed. They CAN'T explain to me what the heck is going on or how they could honor checks that don't have the right acct number on them. NO ONE HAS ANY ANSWERS OR REALLY LISTENS. THEY JUST SAY WELL YOUR NAME IS PRINTED ON THE CHECKS. SCARY ANYONE COULD PRINT YOUR INFO ON CHECKS THEY WRITE THEMSELVES CHECKS AND CASH THEM.
Hacker changes my password every week he has my social security # bank information and every important document
Had an awful experience with customer service. They can't be serious.
I have found this bank to be unbelievably difficult and frustrating to deal with. I can't get answers to simple questions no matter who I contact and no one can steer me to someone who would have an answer.
Worst service. My wife passed away and they held 2 checks. Now, I realize that the month she passed they needed to send one of those back. But when I went in to check on the amount withheld from my account. The bank employee discovered that 2 checks were sent back when was supposed to go back to my account. After her discovery, we went into the office to check on the finding. She said I'm not going to cover up for corporate office it slipped through their hands. She was silenced from there on to tell me it was up to social security. Now I'm retired and don't have enough to pay bills this month. HELLO CHASE BANK NEXT PAYCHECK. One customer gone doesn't make difference but you won't silence my reviews to Indiana and Chicago area.
It sucks
This company is the worst. My mortgage is through this company and they can’t ever seem to get things right. I’m not enrolled in autopay yet my mortgage payment came out twice when I only put it through once. This caused an overdraft in my bank account. This is only one example of many horrible things!!
this is the absolute worst bank I have ever dealt with, I would not refer this bank to anyone. Their customer service is by far the worst I have ever encountered al the way to Tia in management. I will gladly be pulling every single account from this bank ASAP!
I went through the drive through on Friday 2/12/2021 and gave the teller a $2000 check. I asked him to give me $600 in cash and deposit the rest in my account. He never deposited my my money . Its now Thursday 2/18/2021 still no deposit and all I get is the run around when I call the bank which is located in Princeton, Ind.
If I get my money I'm finding a new bank. If I don't I'm getting an attorney!! Not a way to treat a customer!!!!!!!
My auto loan was paid off in 2016, I tried to sell the vehicle yesterday and found out that 5th/3rd still has a lien on my vehicle. Why don't they send a letter of lien release that we can keep with the title so that the sale does not get delayed? Ford credit sent me a letter when my pickup was paid off. The branch manager named Jim on Madison Ave. in Toledo acted like it was my fault and my problem, whereas Trina at the Maumee, OH. branch was very nice. I am now waiting for the release of lien letter.
I give 5th / 3rd and branch manager Jim 0 stars. I give Trina at Maumee branch 5 stars.
Terrible service How can there be no customer service and weekends and holidays, even my smaller bank has 24 seven customer service. And when someone doesn’t answer they do their best to not help you. It is a horrible bank. There’s no reason for me or anyone else to stay with this company.
Terrible customer service and terrible customer service hours. They do their best to not care about their customers.
My daughter who is 19 went to this institution to open a savings account with preexisting funds that she had saved in another banking system. The branch manager and other employees accused us of fraud!! They received the funds from the other banking institution but would not release the funds or allow access to her just opened savings account. It took myself to get involved. The branch manager at this bank was rude discriminatory and unwilling to help or listen to us which were her own words. Very very poor service. It took me to make phone calls to their people to get my daughter funds released. A week worth of hassle. I will never deal with 5/3 again. I will be seeing who I can personally make a complaint with.
terrible just terrible
My branch bank is in Clearwater Florida I'm so disappointed in the customer service make sure the timer is change work let's pray to Temple of your bone marrow my ATM card was used and $1,200 was stolen from me get to know each other I filed a dispute over 21 days ago I fill out a police report and I have talked to the people in disputes several times with no clarification no help and every time I get a different person and disputes they told me a different thing about my dispute I'm contemplating a civil action
BAD CUSTOMER SERVICE REPS ARE RUDE THEY I WANT TO PAY MY LOAN OFF AND THEY CONTINUE TO REJECT MY PAYMENT AND EVERY TIME I CALLS I GET A DIFFERENT STORY THAT IS BS
0
I was appalled to find out that Fifth Third Bank contributed over $10,000 to Steve Chabot's recent campaign. After his despicable and cowardly support of the spurious attempt to invalidate the recent Presidential election and his attack on the fundamental precepts of democracy, I urge Fifth Third to repudiate him publicly and never to support him financially again.
I contacted your customer service number and found myself in a scam which cost me several thousand dollars.
I was treated terrible by the bank manager in Florence. This person talked down to me like they were so much better than me. They were of no help to me in taking care of a problem with my line of credit. if you need a line of credit go i mean run to another bank. The service at Fifth Third is terrible.
If you want to see a review of this piece of junk bank go to Facebook. If you have any money in this bank don’t walk run and get it out of here these are horrible people to deal with and treat their customers like a pile of shit!!!!
I went to this 5/3 bank and the young man Don Douglas was rude, he was Discriminating. I went to withdrawal money out and I gave him my ID he said it don’t look like me, then turn around and ask where did the money come from in my account. He asked was it a loan or what I told him no he then went to just go on and in about how my picture don’t look like me and need to forms of ID. Then he was passing ID around asking the staff do this look like her. He turn to say he have to call the last person that deposit in my account for verification and when it was direct deposit into my account. I will be moving forward with this complaint and Discrimination.
I tried to buy a piece of furniture via phone purchase at the store. I tried to use my debit card for the purchase. The card was declined because it triggered a fraud alert. I was not upset and understood the alert. I contacted the fraud dept and was told everything was fine. I attempted again about an hour later and again, a fraud alert. I called the fraud dept again and was told everything was ok to purchase. I attempted once again and another fraud alert. I tried to call for the third time and dept was closed. The next morning the fraud dept told me there was nothing they could do to help me. I would not accept this answer. I am perplexed that I had done my due diligence but yet I could not spend my money as I needed to. I spoke with a supervisor and she cleared the hold and I was finally able to purchase the item. Why does it take 4 phone calls and time to get this issue resolved? Why do your service reps feel that they cannot help me is an acceptable answer?
They accepted my 395.00 for a refinance loan. After 85 days they asked for all the needed documents again, for the third time. No way could the loan be completed by 90 days of locked in rate. I asked for a refund of 395.00 and they denied it. Complete ineptness.
Their customer service is horrible and been having login problems for 3 months and their IT dept cannot figured 8t out and do not respond to my cancerns
1 star is being generous for the incompetent way our mortgage loan was handled by Eric Mistal at the Elmhurst, Illinois branch! Everyone involved in the sale of our home and purchase of new house is extremely upset with Eric! When anyone asked him if our loan processing was on time for closing date he always said yes!! Up to 2 days before closing we were still waiting for our ctc through no fault of ours! We have excellent credit score and supplied all paperwork requested immediately to him! He had the wrong closing date on the loan closure papers that we brought to his attention immediately! We don’t know if he ever corrected that date! Our closing date was changed at the last minute and changed from 10/30/20 to 11/3/20! Then it was changed again at last minute to 11/5/20! Each time he changed it we had to find a different mover! After changing it to 11/5/20 we had no choice but to change to a last minute mover that cost us $500 more than before and also had to pay another month rental fee for our PID storage unit of $195! We are senior citizens in our 70’s and this is a lot of money which was caused by Eric and 5/3 Bank! We had our previous mortgage with 5/3 for many years and as a loyal customer we stayed with them for our current loan!! BIG MISTAKE!! We do not recommend using 5/3 Bank for your loans or mortgages! It was the worst experience for buying our new house that it could be! We regret staying with 5/3 Bank for our new mortgage and would not recommend to anyone looking for a good lender! This was a horrible experience!!
TERRIBLE WAIT TIMES!!! Called because they were supposed to send me a new debit card 2 MONTHS AGO and still haven't received it. As I am writing this review I have been on hold for 24 minutes and counting. For all the fees that this bank charges you would think they could answer calls a lot faster and mail cards out in a timely manner. A customer should not have to babysit their bank to make sure they are doing what they say they will do.
Run for your lives, if you do any type of online banking with 53rd please stop.
Their I T Department is horrible and their system is antiquated.
My accounts have been frozen now for 2 weeks and have wasted now over 7 hours at the local bank and online just to retrieve my login/password which somehow the IT department changed. I'm writing this at the bank as we speak.
Looks like I'm going too close my accounts. Even the bank branch cannot even get a hold of their I T Department.
Way to go 53rd! Piss poor job
POOR CUSTOMER SERVICE AND DISCRIMANATORY PRACTICIES AGAINST CUSTOMER DISPUTES
5
Great
Horrible service! I have been trying to get all of my accounts visible under one login. Two and a half hours in the branch and at least 6 calls into the bank yesterday. Why would I want to continue any relationship with 53rd if it too difficult to make all of my accounts visible online? All of my accounts will be closed by the end of the week.
The mortgage department is a train wreck. Another Realtor and I have been have been waiting for over 80 days for them to clear a home loan. It's supposedly been red status on the underwriters desk for almost a week. We have 3 individual families who's lives have been on hold for 3 months and 5/3rd keeps dragging their feet. This is unacceptable. Both HER and my Brokerage at Coldwell Banker King Thompson have been watching this bank fumble.
For the last three months, my loan payment has been applied to interest only and they are showing me as not making a payment and assessing a late fee. I’ve called twice and it’s still happening. Get you act together!
I tried to the easy refi and it wasn't easy at all I called them and would ask me a question and I wouldn't know the answer so I'd call back then we would start over then the same thing would happen again and again and again it was the most hardest stressfy longest refinance I have ever been there ever so I asked if they would print out the ap so I can answer the questions they said no but reference me to libna and it went on for ever then something came up on my wife so she's making payments but we are getting a free grant to do fix my house and then libna said it would take two weeks to close and the contractor said he couldn't wait for the closing cause 5/3 had a wait on the permits for he had other clients so I had to close the refi for I can get the work done
Employee stealing
Zero star given. Service at Matthews Township branch sucks. One teller inside and also working drive thru. Three rules of business. 1. Take care of the customer. 2. Take care of the customer. 3. Take care of the customer.
They want me to sign an insurance check and have it mail to them to sign it. Then mail it back..That opens up a big problem. If someone gets my mail with that check, they can cash it.. what kind of business is this bank.
Fifth third has literally rob me of $11,000 dollars. They allowed my accounts to be hack and my funds were taking out of my business acct and my saving account from the ATM the sum of $2,400 a day they closed my accts and do not want to refund me my money
Hi.
Stacy , at 5/3 Alpine Ave.,mailed my new 5/3 debit card to the man I sued and beat in court.
How embarrassing, for Stacy, as she told me she knew him,not personally. She said she knows his father Dan,well. " He comes in all the time !" ,she proudly told me. I think I should have run out of there but she called 911 ,on me then.
Good for her. 911 dispatch said ," why would she send the debit card to the man I sued?' Thats nice, I thought. The responding officer said the same thing, " Why would she do that?!'
My lawyer said , "She sounds dumb!"
Stacy,why would you do that? You know I sued that guy. You even said " Wow! They take out a chunk!!" As you looked at how much my lawyer got for his help ,in my broken leg case,by the guy. You said you were in ,from Houston. Could you maybe go back there? Please? I agree with my lawyer. And you caused a lot of strife. I hope you know that? Stacy. From 5/3 bank,on Alpine. Grand Rapids.
From a customer service perspective there are people and processes in place to resolve issues, my issue required escalating to the supervisor but once in their hands they were able to work on it and solve it beyond my initial expectations. As for the way the bank itself goes about business, I have some doubts they have their customers' best interests in mind given some of the random fees and restrictions on the account. Overall they seem like a quality bank and I'll keep them as an option for future banking.
This is the second time I have had to deal with your third party FIS for a online business bill pay. If the payee doesn't enter the amount correctly the payment gets denied. Last time I had to call 53rd online every day for 3 months to get MY money back $5,000 so I could resubmit it to a vender. It happened again last week for $9,000. I do not want to wait for my money for 3 months, while my vendors won't ship me stuff. I feel this it a failure in your online backing. It has been a week already and I feel I should have my money back in my account. No one can help me all they say is its being worked on. This part of your online banking needs to be fixed!!!!!
The WORST BANK EVER
terrible customer service. Will not help with your problem even when its there complete fault
Terrible, not even close to what they say in their ads
I paid my mortgage on time and I have their collections department harassing me. So where is my money?
On June 19, I went to my favorite 5/3 Bank branch location at River Place in Perrysburg, Ohio (a shout out to Pat and Kathy and all the tellers!). It was Friday and it closed at 2pm! I read the note, and it said 5/3 Bank had closed early on June 19, out of respect for Juneteenth. I have no problem with Juneteenth or any other holiday, except that this is not a federally recognized holiday, yet. Are you aware that the children who are rioting in the streets and burning down businesses are not from Black Lives Matter? They are Antifa and other anarchists. So. 5/3 Bank, as a corporation, was not honoring black lives; you were obeying the demands and threats of an anarchist organization. Be careful who is demanding your obedience and respect.
Would like
A Mortgage taking way to long. I think because I am a senior and husband deceased I don’t count. Just put me at the bottom of your pile. I don’t mind waiting my turn but stop staling and get this done. I have been with you for a long time and this is the way you treat longtime customers. All you are doing is discriminating against me. It’s probably due to age and I am single.
I received a call from 5/3rd risk department and they advised me they are closing my account due to high risk. I asked what is it that’s a high risk besides that I had fraudulent charges on my account and that’s all they would tell me. Now I know they were reviewing my account because of in and out transactions and I didn’t even get a chance to explain to them that I took time off of work because my father was dying from cancer and that my atm transactions were odd because I had to put money in my bank when I could to pay my bills while I was at home taking care of my father as he was passing. That to me shows a lack of compassion for an honest working person like myself taking time off of work to take care of my dying father whom had cancer and by the way was a VETERAN from the Marines.
Also they questioned me about where I was getting money from because it looked suspicious and o still tried to explain that my father was passing so it was money that he had put away to make sure his children were taken care of. So 5/3rd decides to close my account and tell me they do not want me as a customer anymore because my account is a “high risk” mind you I have never had an issue with a bank before and never have been questioned like I am a criminal or doing something immorally wrong. Now when I call to check on my fraud case that I opened I get treated like I’m nothing to them because my account is closed and I have 35 days to get everything out of my account otherwise they will just close it with an opened disputes/fraud case against my account. I would never do business with a bank that does not have any compassion, knowledge of someone personal life, or plainly just telling someone well you are a high risk so we don’t want you as a customer. Mind you I am a General Manager of a Automotive dealership and they question where my money is coming from. So if you are an honest worker and may take money out of your account or put money in at various ATM I would not use 5/3rd because they will just kick you to the curb and tell you they do not want you as a customer no matter what the circumstances are. My father passed away as a fighting VETERAN MARINE from cancer on March 20th but I guess 5/3rd does not care about Veterans or why someone’s activity on their account May look suspicious.
1
cannot contact cust service
I would not bank with this bank if it was the last bank on this earth!!! For a month my account has been on a fraud hold and the person who was supposed to get in contact with me to fix the issue so I can pay my bills never did!!! No email no phone call no letter nothing and then went on vacation for a week so now as a disabled person I have no access to my account whatsoever! On top of the overdraft fees that I was supposed to be protected from over 20,000 in 6 years that should have went to the mortgage payment that they are now coming after me for. SO NO DO NOT DO BUSINESS WITH THIS BANK BECAUSE THEY ARE LIARS AND WILL TAKE YOU FOR EVERYTHING YOU HAVE!!! I already connected a lawyer to see if I will be able to salvage anything but probably not because big banks always win against the meek!!!
I am writing about the deferment of payments and that this bank is charging interest on the deferment which is rediculous. Due to the pandemic the late fees and interest should not be accruing. The deferment was to help out people in need. We are self employed and wouldn't be asking for payment deferment if we could make the payments and now will be penalized for this.
They are 100% about making money and dont mind sticking it to a customer
On Monday 5/4/2020 I called to have a transaction reversed
They charged me $467 for 42 pages they printed for me without telling me it was going cost that much.
This bank sucks they ordered a new card without expressed consent of the account holder and now the fraudulent person who is getting the card will be able to embezzle funds.
Ever since MB merger, 53 has been charging me excessive fees every chance they can. Bunch of crooks.
Worst banking experiences I've ever had! Customer service is clueless and gives out incorrect information. I've had to make many calls and keep getting different information.
Fifth Third, the bank claiming to be a 5/3 "better", has the absolute worst Customer Service group that I have ever worked with. Based on my experience with them today, I have come to the conclusion that Niedra, Kaitlyn, Amber 1M0C3AM are either ignorant, lazy or some combination thereof when it comes to resolving the specific issue that I incurred today. These representatives responded to my issue stating that they required 3 days to address the issue of my not being able to access my account online. Keep in mind that if I were to open a new account at Fifth Third today, I would have immediate access online to my information. So, why would I have to wait 3 days to get a response to the issued that I experienced today? Because they are simply lazy or ignorant. I called back and spoke with another representative 30 minutes later. DayShawn was in fact able to resolve the issue with a very simple fix. Thanks to DayShawn for thinking and acting like a professional as opposed to the attitude of passing the buck and leaving the customer helpless without even trying to resolve the issue. I will be closing my account as soon as possible due to this experience.
I was having trouble with my local bank gave a Google review I got a response saying that it was from the owner and to call this number when I called the number ask for the owner they told me it was a call center and transfer me to the bank I was having trouble with way to pass the buck now I see what's the problem with this Bank
I was having trouble with my local bank gave a Google review I got a response saying that it was from the owner and to call this number when I called the number ask for the owner they told me it was a call center and transfer me to the bank I was having trouble with way to pass the buck now I see what's the problem with this Bank
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
I received the worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
They dont deserve not even one star, I couldn't remove that one star from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run the other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have an escrow account and they didnt make the payment causing my insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about the lapse??? when they were supposed to have taken care of that. Do not do business with them.
Customer service is an oxymoron. Deplorable.Incompetent. It took three levels of supervisors to locate written disclosure of information in the card agreement with regard to processing payments. They can't understand the policies, or identify documentation. And, they expect the customers to read and understand it? They provide online banking services, but have to use US postal system to distribute information that reasonably should be available online.
Customer service is an oxymoron. Deplorable.Incompetent. It took three levels of supervisors to locate written disclosure of information in the card agreement with regard to processing payments. They can't understand the policies, or identify documentation. And, they expect the customers to read and understand it? They provide online banking services, but have to use US postal system to distribute information that reasonably should be available online.
Customer service has gone downhill. Not willing to assist with debit card transaction problems.
They dont know how to treat their customers. They charged me a overdraft fee because of a mistake they made and would not reverse the fee