Manufacturers and Traders Trust Company Corporate

Complaint ID: 7092493

Product: Checking or savings account

Sub-Product: Checking account

Issue: Opening an account

Subissue: Account opened as a result of fraud

Company: M&T BANK CORPORATION

Complaint: I received multiple calls from several banks yesterday and today ( XX/XX/XXXX and XX/XX/XXXX ) about new account opening, while I have not opened any new account. I have also received a mortgage account login attempt -- I already updated the password but worried that the fraud & identity theft is still ongoing.

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7087437

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Company: M&T BANK CORPORATION

Complaint: On XX/XX/2023 in the afternoon before bank closing time the bank manager located on XXXX XXXX XXXX in XXXX, NY XXXX refused to allow the withdrawal of funds when given a photo identification and other proof of identification at the branch location. The funds in the bank are in the amounts of {$320.00} savings and {$5.00} checking. Both bankers were very rude, and questioned me regarding the transactions on my account. They suggested that I was receiving illegal money for the deposits made to the account, each of the deposits are the same payor as it has been for the last five years. The bank was abusive to me, made me sit in the middle of the bank while the manager went into her office and then came out questioning me in front of other customers about by account. She then said she had a " meeting '' and that I would have to wait. The next person who came out to assist then took me over to a cubicle where the identification and transaction confirmation, statement review was done to show that there have been several deposits made and this is not illegal for someone to have money in their bank account. Being this person was supposed to be a banker, I should not have had to explain myself regarding why I had money in my bank. The questions were innappropriate and the banker was very abusive. She refused to allow me to have access to my own money or bank account and she is a contributor to human trafficking in New York state. I have been humiliated and assaulted as a result of this and other incidents regarding my own personal bank accounts.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7084926

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: M&T BANK CORPORATION

Complaint: I mailed a {$33000.00} business Check from XXXX XXXX XXXX made out to XXXX XXXX. They did not receive the check, lost in the mail, or stolen? This check was cashed on XX/XX/2022 by M & T bank. XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX NY XXXX The forged check was cashed with No account number, the name XXXX was misspelled, the signature is not legible. XXXX filed a claim in my behalf, nothing has happened in 9 months, according to M & T it's Pending. I tried to contact M & T myself, they did not return emails or calls. M & T has all the infomation from XXXX, this was sent twice.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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