Manufacturers and Traders Trust Company has 1,054 banking locations. Their corporate headquarters address is listed as: 1 M And T Plz in Buffalo New York.
This corporate page for Manufacturers and Traders Trust Company includes ratings, links to all Manufacturers and Traders Trust Company branch profiles locations, reviews, corporate details, directions, their phone number, online banking website, and branch locations.
Manufacturers and Traders Trust Company Corporate Headquarters Address:
Manufacturers and Traders Trust Company
1 M And T Plz
Buffalo, New York 14203
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Manufacturers and Traders Trust Company Headquarters Phone Number:
(716)-842-4470
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Manufacturers and Traders Trust Company Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1 M And T Plz
Buffalo, New York 14203
Became FDIC Insured:
01/01/1934
Corporate Website:
www.mtb.com
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
M&T BANK CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$166,863,919,000
Deposits Held Domestically:
$166,827,144,000
Equity Capital:
$25,202,849,000
Net Income:
$2,141,116,000
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
Syracuse
![M&T Medium Logo](/images/m&t-bank-md.png)
The following is a directory of all branch offices for Manufacturers and Traders Trust Company. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Manufacturers and Traders Trust Company Complaints:
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Complaint ID: 7779110
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Deposits and withdrawals
Company: M&T BANK CORPORATION
Complaint: Dear Consumer Financial Protection Bureau, My name is XXXX XXXX and I hope you are well. In the recent past, Ive made a few complaints to M & T Corporate regarding serious implications and accusations that were made about money laundering and fraud from my checking account from 3 different M & T locations.
These false accusations resulted in my account being locked on two occasions. The first set of days took place for 3 days on XXXX day Friday, XX/XX/XXXX through XXXX day Monday, XX/XX/XXXX.
They were questioning credits, from the Primary Credit Card holder, made to my account, from a credit card that I am authorized to use.
The manager, then asked for a credit card statement to show proof of funds, which was provided by both myself and the Primary Credit Card holder in person on Monday, XX/XX/XXXX. It was there that we were met with the utmost disrespect and disregard in customer satisfaction, including Friday, XX/XX/XXXX.
After 2 hours of performing their due diligence, on Monday, XX/XX/XXXX, my account was finally unlocked, with no apology, whatsoever.
Im not pleased with the outcome of M & T bank, since my complaint to Corporate. From my understanding, Corporates final letter stated that staff would receive coaching and training on how to deal with customers in the future. That, to me, is a slap on the wrist. Corporate did not resolve the fact that I went without funds for 3 days. M & T is defending the actions of their employees to unnecessarily and constantly target and wrongfully accuse me of fraudulent activity, where my banking account is concerned.
Apart from that incident, an unnecessary due diligence was performed on my account, a month before, on my tax returns, XX/XX/XXXX. After it was proven that my personal tax returns were rightfully made out me, then I was able to resume and receive the services I initially asked for. The incident on this date was incorrect in Corporates final letter from M & T corporate to me, which tells me that my complaint was misread through their Corporate office.
Again, what M & T has continued to do to me and my account is unacceptable. They refuse to take accountability for their lack of ethics, respect, and competence.
To my understanding, once a customers account is wrongfully locked or did not receive notice of their account being locked, the Financial Obudsman Services enforces the banking institution to reimburse the customer, due to distress and inconvenience.
In addition, on Saturday, XX/XX/XXXX, Ive experienced another inconvenience at M & Ts Central bank location, which is the only branch open on Saturdays. I went for withdrawal services, which they refused to render. The teller at Central branch asked me if Ive ever visited that branch before, because she, in particular, has never saw me there. I find her question/answer to be very ludicrous and asinine, especially when Central branch is the only branch open on Saturdays in XXXX. She has also mentioned the potential of fraud, which again, is undeniably false. The branches Ive visited for M & T are always suspecting and targeting me time after time after time, for whatever reasons that do not align with me. I found out later on XX/XX/XXXX, that my card was declined once again because my account was closed. I was left for a second time without access to my funds for an entire weekend. I, inconveniently, had to revisit Central branch on Monday, XX/XX/XXXX to re-open my account. I was given the runaround as to why funds were not available that day, which was total confusion, on their end. There were definitely funds in my account, more than what I was requesting. Finally, I simply asked to close my account, where I was able to withdraw all funds from my account. I really and clearly am not interested in banking with M & T anymore for these reasons.
At this point, Im seeking compensation in the amount of {$12000.00} for inconvenience, distress, wrongful judgement and accusation and financial abuse for closing my account on two occasions without notifying me.
Ive attached my original complaints for your review.
I look forward to hearing from you soon.
Sincerely, XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7777465
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Subissue: Delays with the closing process
Company: M&T BANK CORPORATION
Complaint: We were in the process of selling our home. On XX/XX/2023 we called the bank asking for proof that our forgivable loan was satisfied. We never recieved any documentation. Meanwhile we closed and the title company is still waiting for the satifaction for this sonymay loan. This should really have been sent to us over a year and a half ago. Last night I called to find out if the satisfaction was ever completed and I was told it never completed it was left open. I asked for this to be expidited by today and I still do not have the satisfaction from M & T bank. spoke to a supervisor who told me I still have to wait a couple of days. M and T bank has been giving us a hard time while they carried our mortgage and are still giving us a hard time getting the balnace of our escrow money from the title company while waiting for this satisfaction.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7775895
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Banking errors
Company: M&T BANK CORPORATION
Complaint: On XX/XX/23 I telephoned the Bank 's call center and spoke with XXXX XXXX. I was questioning the low interest payment for XXXX on an IRA since the rate had not changed. XXXX indicated he would research the issue and get back to me. On XX/XX/23 I again called the Bank requesting the same information and spoke with XXXX. She stated that since I did not open the account online she could not help me and I would need to go to a branch office. That same day I contacted a local branch office. They stated they would have to reach out to their contact person to get an answer. As of today ( XX/XX/23 ) I have not heard back from anyone at the bank.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
4 out of 5 stars from 5 reviews.
588-Manufacturers and Traders Trust Company
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following addresses are where Manufacturers and Traders Trust Company has had their headquarters:
Moved From: ONE M AND T PLAZA to One M And T Plaza, Buffalo, NY 14203.
Moved From: 1 M And T Plz to 1 M And T Plz, Buffalo, NY 14203.
The following shows transitions that are what have ultimately result in Manufacturers and Traders Trust Company becoming what it is today, for better or worse.
First Empire Bank - New York (1976)
The First National Bank of Highland (1992)
Central Trust Company (1992)
Endicott Trust Company (1992)
Citizens Savings Bank FSB (1995)
The East New York Savings Bank (1997)
Franklin First Savings Bank (1998)
OnBank & Trust Co. (1998)
First National Bank of Rochester (1999)
Keystone Financial Bank, National Association (2000)
Premier National Bank (2001)
Allfirst Bank (2003)
Allfirst Trust Company National Association (2003)
Allfirst Trust Company of Pennsylvania, National Association (2003)
Allfirst Financial Center National Association (2003)
Partners Trust Bank (2007)
Partners Trust Municipal Bank (2008)
Provident Bank of Maryland (2009)
Hudson City Savings Bank (2015)
People's United Bank, National Association (2022)