Webster Bank, National Association has 198 banking locations. Their corporate headquarters address is listed as: 1959 Summer St in Stamford Connecticut.
This corporate page for Webster Bank, National Association includes ratings, links to all Webster Bank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Webster Bank, National Association Corporate Headquarters Address:
Webster Bank, National Association
1959 Summer St
Stamford, Connecticut 06905
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Webster Bank, National Association Headquarters Phone Number:
(203) 578-2200
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Webster Bank, National Association Location Area Map
Monday
9:00 AM - 3:00 PM
Tuesday
9:00 AM - 3:00 PM
Wednesday
9:00 AM - 3:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1959 Summer St
Stamford, Connecticut 06905
Became FDIC Insured:
07/01/1960
Corporate Website:
www.websterbank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
WEBSTER FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits Held Domestically:
$60,718,804,000
Equity Capital:
$8,657,607,000
Additional Websites where they accept or solicit for deposits:
www.websterwealthadvisors.com
www.briodirectbanking.com
FDIC Supervisory Region:
New York
Federal Reserve District:
New York
FDIC Field Office:
Windsor
The following is a directory of all branch offices for Webster Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Webster Bank, National Association Complaints:
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4 Complaint ID: 4706086
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Company: WEBSTER BANK, NATIONAL ASSOCIATION
Complaint: I have a checking account with Webster Bank. I have had this account for years. I wrote out a check for over {$1400.00} in XX/XX/2020. I was going to put a stop on the check after 6 months went by and it wasn't cashed. I specifically asked the people eat the bank if I should stop the check and they told me that after 6 months the check is stale and can not be cashed, I found out that the check was cashed this XXXX m, almost 12 months after it was written. The bank told me that they can do what they want at their discretion after 6 months. The bank misinformed me and the check should not have been cashed. They take absolutely no responsibility for this. No check should be cashed after 11 months.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4680249
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Problem accessing account
Company: WEBSTER BANK, NATIONAL ASSOCIATION
Complaint: I contacted XXXX on XX/XX/XXXX after days of being unable to log into my account. I called the phone number : XXXX and emailed XXXX pictures of the System Error message. I was told to reset my account password as well as try a new browser with cookies reset, use the mobile app, and try to log in through a fresh XXXX XXXX and XXXX XXXX browser.
After attempting all the above suggestions, I still could not log in to my account to view my XXXX Account information or records. Since the error message said this was an issue that was to be resolved by the System Administrator ( as I could log into my account, just not bypass the System Error page ). I was informed that IT would take a look at the issue after their manager would reach out to them.
On XX/XX/XXXX I called XXXX at the same number again, and emailed the same pictures of the error message XXXX after being requested for images of the System Error message again. I was informed that IT would look at the issue.
On XX/XX/XXXX XXXX responded to my earlier emails to request me to try logging in with the mobile app. I responded that it still did not work. I was also informed that IT did not have a response to their manager yet.
On XX/XX/XXXX I called XXXX at the same number again to inquire about any possible updates from IT. I was informed by the agent then that a ticket would now be filed to IT regarding my issue. I was confused, as I had thought that a ticket had been filed on the XXXX, which would mean that about a week had gone by without an actual ticket being filed towards the issue. I was then informed that I would receive a call by XX/XX/XXXX from the support manager, no matter if the IT team had an update or not, just to keep me in the loop of the progress towards fixing the System Error to allow me to access my account.
On XX/XX/XXXX I did not receive a call from XXXX, so I ended up reaching out to the same customer support number at XXXX Pacific time, as I was anxious to be able to access my account information and funds. I spoke briefly to the support manager : XXXX who informed me that they would upgrade the priority of the ticket.
I have not received any updates/calls from XXXX since the XXXX, where I had to reach out to them even though I was promised an update. I'm concerned that XXXX is not prioritizing serious technical issues that prevents their customers from being able to access urgent funds that are pertinent to their health insurance. Furthermore, the consistent lack of communication from XXXX does not inspire any faith that they care about the safety of their customers and their health insurance funds.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4658858
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
Subissue:
Company: WEBSTER BANK, NATIONAL ASSOCIATION
Complaint: On XX/XX/2021 I issued an ACH payment through Webster Bank to XXXX XXXX in the amount of {$1800.00}. This was my XX/XX/2021 mortgage payment.
Around XX/XX/2021 I received notification that my loan was being transferred to XXXX XXXX.
On XX/XX/2021, I contacted XXXX XXXX to pay my XX/XX/2021 mortgage payment and was told I never paid XXXX 's mortgage and had to pay XXXX + ~ {$200.00} late fee due to the payment being late. I made the payment totaling {$2000.00}.
After XX/XX/XXXX through XX/XX/2021, I corresponded with XXXX XXXX and Webster Bank to find the money that went out of my account on XX/XX/XXXX but was never returned nor posted to my mortgage loan. XXXX claimed they never received funds from Webster Bank. Webster claimed they sent the funds.
I was provided with letters from Webster Bank indicating that the money was withdrawn and never returned into my account. Despite the letters that contained tracer numbers, XXXX XXXX denied having ever received the funds.
Around XX/XX/2021, I filed an ACH dispute with Webster Bank to find the money they lost. They concluded this dispute and sent me a letter dated XXXX saying I authorized the funds to be withdrawn and thus my dispute was closed.
I still do not have the {$1800.00} that was withdrawn from my account.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Webster Bank, National Association Complaints:
1 2 3
4
Average Customer Rating
0 out of 5 stars from 0 reviews.
18221-Webster Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Webster Bank, National Association has been known by over the years:
In 1986 their name became: Bristol Savings Bank.
In 1996 their name became: Webster Bank.
In 2004 their name became: Webster Bank, National Association.
The following addresses are where Webster Bank, National Association has had their headquarters:
Moved From: 150 MAIN STREET to 145 Bank Street, Webster Plaza, Waterbury, CT 06702.
Moved From: 150 MAIN STREET to 145 Bank Street, Webster Plaza, Waterbury, CT 06702.
Moved From: 145 BANK STREET, WEBSTER PLAZA to 145 Bank St, Waterbury, CT 06702.
Moved From: 145 Bank St to 1959 Summer St, Stamford, CT 06905.
The following shows transitions that are what have ultimately result in Webster Bank, National Association becoming what it is today, for better or worse.
First Federal Bank, a federal savings bank (1995)
Shelton Savings Bank (1995)
The Derby Savings Bank (1997)
Peoples Savings Bank & Trust (1997)
Eagle Bank (1998)
Maritime Bank & Trust Company (1999)
The Village Bank & Trust Company (1999)
Community Bank (2000)
The Equity Bank (2000)
New England Bank and Trust Company (2000)
Olde Port Bank and Trust (2000)
Mechanics Savings Bank (2000)
The North American Bank & Trust Company (2003)
First Federal Savings Bank of America (2004)
Webster Trust Company, National Association (2004)
First City Bank (2004)
State Bank of Howards Grove (2005)
NewMil Bank (2006)
Sterling National Bank (2022)