Webster Bank, National Association Corporate

Complaint ID: 6757999

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Subissue:

Company: WEBSTER BANK, NATIONAL ASSOCIATION

Complaint: I paid for flood insurance in timely way and provided proof of coverage to Webster Bank as requested. They nonetheless charged me for forced placement and disbursed from my escrow account payment for an additional flood insurance policy more than twice as expensive with no authorization from me or legal justification. Here are the relevant dates : Purchased Flood Insurance on XX/XX/XXXX for {$1000.00} ( canceled check attached ) ; Provided Webster Bank proof of coverage on XX/XX/XXXX ( copy of email communication to Webster Bank attached ) ; Webster Bank disbursed from the escrow account in connection with my mortgage forced placement of an additional flood insurance policy for {$2200.00} ( mortgage statement attached ).

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 6725273

Product: Checking or savings account

Sub-Product: Other banking product or service

Issue: Managing an account

Subissue: Banking errors

Company: WEBSTER BANK, NATIONAL ASSOCIATION

Complaint: I've signed up for this account with the promise of a high APY of XXXX. My money stayed there for 6 months and I receive 0.5 % interest for all this time. Tried to contact them, and I was told they would deposit the correct interest but they didn't again. No explanations at all. Looks like it is a scam and I see other complaints about the same problem

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 6677669

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Company: WEBSTER BANK, NATIONAL ASSOCIATION

Complaint: I was having trouble logging into my account on Webster bank previously known as sterling national bank staff at XXXX facility were not very helpful telling me i was doing something wrong ; when in fact there was something wrong with the site itself. In the meantime i finally got someone named XXXX to help me solve the problem ; in the meantime someone had wrote a fraudulent check for {$20000.00} out of my account. When i received my bank statement and saw what happened i went directly to the bank in XXXX and they said to come back the next day and they would help me they told me that the transaction was done 3 weeks prior and there was nothing they could do. They closed the acct and had me open a new one. No one at the banks are giving me any information. When i asked them why they would approve a transaction like that without my approval they had no comment. They are not being very cooperative with myself nor providing any information to the investigator that is working the case Please help me figure out the next steps to receiving that stolen money back. Thank you

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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