WesBanco Bank, Inc. Corporate

Complaint ID: 8382431

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: WESBANCO BANK, INC.

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8266584

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Banking errors

Company: WESBANCO BANK, INC.

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8122004

Product: Checking or savings account

Sub-Product: Checking account

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Company: WESBANCO BANK, INC.

Complaint: On XX/XX/XXXX I signed up for a Wesbanco checking account after seeing their promotion advertised for {$400.00} after making a {$500.00} direct deposit within 60 days. I took a screenshot of the promotion to ensure I would have the terms and show I was using it properly. ( Attached ). I applied through the " Apply Now* '' link on the page and followed the instructions to " Be sure to add promo code XXXX in your Shopping Cart ''. I copied ( Ctrl+C ) the code directly off that page, and pasted it in later to avoid issue. ( Attached where I pasted the code -- this screenshot is from today, not from XXXX for illustrative purposes ). I completed the application successfully and got a confirmation email. I had no reason to believe the promo was not recorded or would not be honored. I exceeded the conditions for the bonus. I waited for the payout, but didn't see it. On XX/XX/XXXX I decided to reach out and messaged through the bank 's system. I was then told that my account didn't have the promotion attached, and that the promo period ended XXXX ( which I found irrelevant since I signed up XX/XX/XXXX. ) After a few more messages where I insisted I did indeed enter the code and they must have an issue, I searched online and found forums with many others with the same issue. I read that some people who raised the issue did receive the {$400.00} credit, but that seemed to stop in XXXX. I called Customer Service and the agent told me ( on a recorded call ) that " tons of people '' called in with this problem and they used to be able to fix it until " marketing took that power away from us ''. I wonder now whether the issue was that I pasted in the code. I now understand that some websites may not properly ingest data entered via paste and not manually typed. If that is so, I argue that's a deficiency on their site that I have no control over and could not have known about. They know there was an issue with their system, they were acting to correct it and honor it, and then they stopped. I couldn't possibly have complained before XXXX since I needed to wait at least 60 days + 7 days, plus accounting for non-business days. I have tried to resolve it with Wesbanco to no avail. This company is acting in bad faith.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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