Citibank, National Association

They have absolutely the WORST DISPUTE Department in the world. I can call 5 times in one day and be told five (5) different answers for the same question. They have no information after you have been transferred multiple times and then you get a supervisor who knows nothing also. Then you ask for a manager, and they never have any on duty so they promise you a call back from one in 24 to 48 hours that never happens. They tell you that you can send a request to have an appeal on a dispute that was closed not in your favor and when you send over all information, they tell you to and you call to confirm the fax transmission was received they know nothing cant see anything in the file and then to add to more frustration you will receive a letter with a completely different case number stating its not clear from your inquiry the type of adjustment you are requesting. But yet on the fax you send over you include all the information they tell you to include so not sure how they arent clear about what you have requested. Then after your 25 call and countless people you have spoke to you try to login to your account and youi can't get it. Then youi call yet once again and they say your account is being closed and to call this number and they give you this other number to call and tell you to press option *2 then *1 but option *2 takes you to Spanish mode. So after 4 transfers and waiting on hold for 45 minutes you get to "The Department" only for her to read some scripted speech that doesn't tell you why the account is being closed and then when you ask for a supervisor or manager they but you on hold for a minute and then say there are no available supervisors and then you say you will hold and then they hang up on you. I don't know how they even stay in business. All I want to know is why the raccount is being closed.

I opened an Accelerated Savings Account with a transfer of $100,000.00 from my primary financial institution. I wired an additional $15,000.00 in March 2022. In November 2022, I attempt to transfer an additional $85,000.00 to Citibank from my primary financial institution. The wire transfer was denied due to Citibank's input of the wrong account number. I tried to link several external financial institutions to perform the transfer. My Citibank Account will not permit me to link any outside institutions with my account. I am unable to wire money to, or from this account. I contacted customer support who was unable to correct the problem. Their solution was to send me a check that would take fifteen business days or three calendar weeks. I will lose days of interest due to the inability of Citibank to address their software problems which are due to a platform change in 2022.

horrible customer service. website useless. staff incompetent.

they cheat and never want to clear up their mistake (fraud) /

The Citibank Mastercard Customer Service Disputes Department refuses to accept my evidence for reversing charges to provide a refund that is contractually due to me as a result of a written cancellation notice I provided to a merchant, Progressive Van Lines, of Boynton Beach, Florida. THE MERCHANT PROVIDED NO SERVICES TO ME WHATSOEVER, HAVING GENERATED ONLY A CONTRACT FORM. In addition to the proof I provided, I claim that failure of the merchant to further contact the bank and failure of the bank to further contact the merchant over this customer dispute is grounds for an automatic reversal of the charges as a credit to my Mastercard account. The merchant has clearly dishonored and violated the contract reviewed by Citibank. I now hold Citibank ultimately responsible for enabling my substantial monetary (not to mention time spent) loss. Furthermore, Mastercard guidelines apparently provide an open door through which dishonest merchants, simply by not responding, or by using automated cancellation responses only, can openly violate contracts and steal customers’ money through credit card transactions without fear of loss to the Citibank Mastercard’s dispute process.

citi policies and actions are lame, stupid and inadequate

Citi online credit card account

It is so unsatisfied,

Claiming accounts and personal asset information to all other banks associated data.

Citi Bank is the worst bank I've ever had. I was blocked out of online banling and they could not verify mem. They kept asking to trxt or call me on a verified number. I continued for weeks to give them my phone number that was on my account and had been there since account opening. And they would not verify me no otther way.. I could not and still can't access my account

This is a bad as. Bank closed my account without telling me why not giving my funds til 2months later don’t bank here with them

I find that the service is not at all helpful even on the Chat. No matter what I attempted to do to circumvent the account being levied an exorbitant overdraft fee. I thought this issue was resolved, well at least I was lied to and told it was resolved and the next thing I see is these fees and in one day, the cost doubled. There is no way I will ever be able to pay this so when I requested this account be closed, I find that Citibank would rather take every dime I will get from my fixed income. By the time social security deposits my next disability stipend I will be left with $0.00 to pay stupid things like rent.

On 12/2/2020, I opened up a checking account in the amount of $6000 and a savings account in the amount of $9000 after responding to a promotion from Citibank of a $400 bonus to open the accounts. On 12/19/2020, I was horrified to discover both of my accounts were at a $0 balance as of 12/10/2020. I called Citibank numerous times, whereupon I was either given the runaround, provided no information, or hung up on. On 12/4/2021, I was finally told by Roland, a fraud specialist, that an individual posing as me walked into a Citibank branch in another state (I live in Texas, where there are no branch locations), and claimed identify theft. Citibank claims they verified the identify of this person, although no one called, texted or emailed me to question my whereabouts, and gave this person my $15,000. You would assume the first red flag was that this person did not live in Texas, where I reside!! It is my firm belief that this fraud was orchestrated and carried out by a Citibank employee along with one or more accomplices.

After missing one payment (approx. $300 because the statement was lost in the mail) Citibank has called my 93 year old mother iman average of 6 times a day and denied her card. We have called Citi bank, sent them the check and they say there is nothing they can do to stop these harassing calls. I have spoken to three levels of employees and still they are unable and unwilling to help.

I have been on the phone for hours.. I am trying to get my account closed in Manhattan and the funds wired to my Savannah Bank in Waterloo New York... But All I get is a run around and robotic lip service. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Never will open a account with this bank

Unacceptable business 0 stars

One of the worse banks I've had personally speaking. Wouldn't rate them one star

Absolutely TERRIBLE customer service

They suck. Cant get anything resolved, accounts stay frozen, and they take your hard earned money

I am completely disgusted with the way CitiBank is handing my situation....
I am the provider of 4 children. Their father is not in the picture and I have no help at all.. Therefore, I have been providing a home, food and shelter for them on one paycheck...
on June 26, 2020, I was trying to get a loan from Cash Advance America. They deposited $757.00 into my account and I was supposed to let it deposit and send it back to them to verify that it was truly me. Well, then I couldn’t get into my account and I contacted customer service. I was informed that my account was in closure mode and there is nothing I can do about the money that was already in the account that was mine and long I have to wait until my check comes in the mail. I think it’s completely wrong and I am being punished for a scam that I had no idea about.
Citi bank is the only bank account that all my money goes into

I am completely disgusted with the way CitiBank is handing my situation....
I am the provider of 4 children. Their father is not in the picture and I have no help at all.. Therefore, I have been providing a home, food and shelter for them on one paycheck...
on June 26, 2020, I was trying to get a loan from Cash Advance America. They deposited $757.00 into my account and I was supposed to let it deposit and send it back to them to verify that it was truly me. Well, then I couldn’t get into my account and I contacted customer service. I was informed that my account was in closure mode and there is nothing I can do about the money that was already in the account that was mine and long I have to wait until my check comes in the mail. I think it’s completely wrong and I am being punished for a scam that I had no idea about.
Citi bank is the only bank account that all my money goes into

Best Buy Citibank VISA customer service is terrible! They lie and rip people off! Couldn’t get help for three months. Would call and get “all lines are busy. Please try again later” and then click! When I finally got someone and asked for help they said can’t help needed to talk to someone at that time. Told them I couldn’t get anyone. I was then told they were there answering phones.

I don't understand why there is only 2 tellers at all times at the branch on Devonshire and Mason.. and then hours have been shortened.

I WOULD GIVE ZERO STARS IF I COULD. My account was flagged to close due to suspicious checks. My husband’s job sent two paper checks before Direct deposit kicked in. I received a letter saying my account would be closed. After they locked my account they forced my husbands Direct Deposit into the account and are now holding our money from us! These checks were 100% legit. One rep that I spoke to said “Ma’am, we have cashed many checks from this bank (Bank of America) and they have never looked like these. That is a LIE. The company my husband works for has 7,000 employees and none of them have ever had an issue. Now they are holding THOUSANDS of dollars from me and my family for no reason. This is unethical. Unacceptable.

Can not get a human on the phone. Can not download a transaction report. Phones roll over to call center regardless of time of day. Hold time for cal center is HOURS long.

It's too difficult to file fraoud charges, total waster of time with unreasonable, illogical people who's not making sense on the status and use lame excuse not to help customer and shouldn't record useless things from a long time ago that has nothing to do with the current case, I got very frustrated, sent 3 letters, bunch of emails with police report, evidence and got extrememly frustrated for such a small amount of disput.

I have had the honor of holding your citibank/sears card for 30 years. Being at the age I'm at and not being able to get my balance down even at paying more every month, I took out a loan to get my cards paid off. Your company offered a 61 dollar reduction with payment in full. No longer a HONORED card holder and I will smear your company's name any chance I get. Oh I forgot no customer appreciation. 30 years! Amazons next. You guys are nothing but political amimals No values no morals.
THANKS ALOT.

Horrible Customer Service

Horrible Customer Service

Citibank personnel and supervisors do not the cash rewards policies.they have caused me hours of wasted phone time and made multiple mistakes causing me tremendous stress that is ongoing.as soon as I look at the 2020 credit card offers I’ll be cancelling my credit card.incredible incompetence top to bottom.

Citibank personnel and supervisors do not the cash rewards policies.they have caused me hours of wasted phone time and made multiple mistakes causing me tremendous stress that is ongoing.as soon as I look at the 2020 credit card offers I’ll be cancelling my credit card.incredible incompetence top to bottom.

Terrible, denied access to my account for 3 weeks

weak management, deplorable customer service

worst customer service of any company and worst bank in general i ever experienced can never get a person on the phone... on hold hours..avoid at all costs... so far 21 calls each one lasting hours and not one real person answers except those that are in foreign countries that cannot help me...so i have been transferred dozens and dozens of time.... put in my personal info over 35 times and still never talked to one real person.... the computer just says...sorry for the wait... someone will be here to help soon..... yes maybe in 2025 perhaps ...update 14 days later still never got any help... no one at the customer service centers know anything about anything.... then say go to a branch in person...which i have done now 24 times wasting so many days...and guess what...they say call corporate office...which is IMPOSSIBLE...YOU TRY IT....

HORRIBLE!!!

I have had an account with Citibank for almost 5 years and I've never been late or missed a payment. I am not rich but I just paid off 11 accounts and I was planning to pay off Citibank within the next 18 months. Citibank lowered my credit limit. I have never had that to happen to me. Maybe you're too successful and don't want my business. I am a hard working, honest and loyal customer. I will let my family and friend know of my experience. I have worked in many overseas countries and no company has ever treated me so harshly.

If I could give a zero star I would. Do not use this Bank! I opened a savings account two months ago. I submitted all the requested documentation. Transferred a significant amount of money to the account and have not been able to access my money for the past two months. Each time I have called their customer service I confirm they have all the necessary documents and they tell me they will escalate the situation and I will hear back in 48 hours. Never have they contacted me. Every time I contact them I get the same run around and no one can give me access to my money. What a nightmare, and seemingly illegal tie up of my money. VERY VERY dissatisfied beware and do not use them for anything!!!

The first 3 involvements with this 'bank' should have taught me....but I went for a 4th through Best Buy. Between payments posted late, payments reported as not received, and other assorted complications with my payments being posted, my Very Good Credit Rating is failing. Customer service reps are very good at double talk, and turning their errors around to be yours ( the customer). Whether you pay in the store or mail it in, dealing with CITIBANK is a pain in the backside. If you can do business with anyother one …..do so, save yourself some late fees and no payment that you don 't deserve, and headaches that you don't need.

I had a Citibank credit card that was for my Best Buy account. January 2016 I purchased a television that only works for one day. Which just happened to be the day before Super Bowl Sunday. The television was returned . It has been three years that I have been fighting for my refund. I responded to a letter and they just put it back in the “to be investigated“ pile.. Promising to be back with me within 60 to 90 days. They want proof of return for the television that they came and picked up from my home. Until they get that proof they want to return my refund. How’s that for Customer Service? Way too many hours invested. Valuable time missed with my children that I can’t get back, and now I am in such a financial struggle which was a domino effect caused by Citibank. I’ve been a homeowner for just under 30 years and am now awaiting the procedures for foreclosure to begin Thanks, Citibank. Do you have a roof that me and my kids can stay

NOT HAPPY

Lack of training for Local branch staff, horrible customer services even from staff supervisors. Every time I call customer services, the waiting time is over 30 minutes. I have spent over one month now try to get a resolution on the issue, as of today I am still waiting. I won’t do business with Citi again, never again.

I would give them less then 1 star if I could,but they closed my account with no warning.I thought their fraud division was suppose to contact you about a suspicious check,not just say we are closing your account because of a check I thought was good.They need to be retained and the ones that don't contact you should be fired

My money

anything but good!I have had my accounts since 1973 when it was Brentwood Savings and Loan. Citibank merged or bought it out and it has gone down hill since then. For the last 5 years I have received letters regarding additional information needed as my account has suddenly become uncertified? I have personally delivered these signed documents 3 times now to the Covina California office, and Glendora California. I am now on the phone for the 9th time trying to straighten out something that this incompetant financial institution has created but has no idea why? I have spoken to 3 different phillipino idiots who after reading from a script, have no idea what I am talking about not why they sent me a letter. I will call corporate next and then close my accounts.

I will never recommend CITI Group for any business related transactions. My business had a CITI Business MasterCard/AAdvantage Platinum MasterCard and even that the card was active and paid off CITI was constantly declining transactions for any amount over $1,000 and putting a THEFT ALLERT on the account. Transactions were conducted personally at recognized retailers. After calling more than 5 times to the customer services department and get threated as a thieve CITI gave me very hard time to cancelled the credit card. Representatives constantly hanged up the phones when too many questions were asked. I called the corporate office and they left me on hold for more than 5 minutes to speak with a supervisor and the person never came to the phone. The bottom line is that CITI Group is not for business owners. I will regret every day applying for this credit card.