Citibank, National Association Corporate

Citibank, National Association has 947 banking locations. Their corporate headquarters address is listed as: 5800 S Corporate Pl in Sioux Falls South Dakota.


This corporate page for Citibank, National Association includes ratings, links to all Citibank, National Association branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.


Citibank, National Association Headquarters
Citibank, National Association Corporate Headquarters Address:
Citibank, National Association
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
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Citibank, National Association Headquarters Phone Number: (605) 370-6261

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Citibank, National Association Headquarters Map
Citibank, National Association Location Area Map


Citibank, National Association Lobby Hours
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM

Friday
9:00 AM - 4:00 PM
Saturday
Closed
Sunday
Closed
Citibank, National Association Name Changes
In 1962 their name became: The First National City Bank of NewYork.

In 1970 their name became: First National City Bank.

In 1976 their name became: Citibank, N. A..

In 2003 their name became: Citibank, National Association.

Citibank, National Association Headquarters' Locations
Moved From: 399 PARK AVENUE to 3900 Paradise Road, Suite 127, Las Vegas, NV 89109.

Moved From: 3900 PARADISE ROAD, SUITE 127 to 701 East 60th Street North, Sioux Falls, SD 57104.

Moved From: 701 EAST 60TH STREET NORTH to 5800 S Corporate Place, Sioux Falls, SD 57108.

Citibank, National Association Mergers and Acquisitions
Citibank (Mid-Hudson), National Association (1976)
European American Bank (2001)
Citibank (New York State) (2003)
Citicorp Trust, National Association (2006)
CFSB, National Association (2006)
West, National Association (2006)
Citibank Texas, National Association (2006)
Citibank (Delaware) (2006)
Citibank (South Dakota), N.A. (2011)
Citicorp Trust Bank, fsb (2012)
Department Stores National Bank (2022)
Citibank, National Association Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
Established:
06/16/1812
Became FDIC Insured:
01/01/1934
Corporate Website:
www.citibank.com
Corporate Structure
Number of Branches:
947
US Bank Branches:
669
Foreign Offices:
281
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
07/12/2023
Bank Specialty/Focus:
International Specialization
Bank Holding Company:
CITIGROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
No
Financial Snapshot
Assets:
$1,657,372,000,000
Deposits:
$1,286,104,000,000
Deposits Held Domestically:
$721,253,000,000
Equity Capital:
$166,243,000,000
Net Income:
$11,716,000,000
FDIC Oversight
FDIC Region:
11
FDIC Supervisory Region:
Kansas City
Federal Reserve District:
Washington
FDIC Field Office:
Sioux Falls
Regulator:
OCC
Citibank ABA Routing Number Lookup
The ABA allows 2 lookups per day. You will have to agree to their terms and fill out their search box with the bank's name, city, and select the state and you should get their routing number(s) for that location.
If that sounds good just use this link: Citibank in Sioux Falls, South Dakota to get their routing number
parts of a check - routing account number
Citibank, National Association Complaints

View More Citibank, National Association Complaints:
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Complaint ID: 3174230

Product: Credit card or prepaid card

Sub-Product: Store credit card

Issue: Fees or interest

Subissue: Problem with fees

Company: CITIBANK, N.A.

Complaint: I have requested now 3 times with Citibank to change my billing due date to the beginning of the month. I was told it takes 2 to 3 billing cycles to take effect. I made my payments well before the cited due date on each bill around the 5th of every month. After a few months and no due date change I contacted Citibank a second time and was told there was no note on my account that I had requested it. So they again told me the same thing that it would take 2 to 3 billing cycles to take effect and cancelled only one of the late fees they charged me, this was in XX/XX/XXXX. I called again today XX/XX/XXXX. Again was told the same thing there was no notation on my account for such a request and I had been charged a late fee ranging from {$27.00} to {$38.00} every month since XXXX ( that was as far back as they could see due to archiving ). When I spoke to a manager ( XXXX ) she was said there was not a note at first, then somehow found a note on my account from my call in XXXX. She stated the note indicated that I requested a due date change but they were unable to do it due to terms being changed at that time. I was NOT told this by the person I spoke to in XXXX. I have been charged a late fee every month for the last year because they failed to comply with my request to change my due date and failed to notify me that they were unable to do it. I have made a payment every month some doubled up because of the bills I received with different amounts due. I was again told that she could not change the due date for my account. I find this incredibly hard to believe that in this day of technology they can't change a simple due date for an account. She also stated she was not authorized to waive more than one late fee per year. This seems like a simple request that has been ignored now three times, and a failure to properly note my account when I call their customer service center. In the interest of complete transparency there are XXXXwo instances where I made two payments in one month ( on separate dates ) to try and follow their sloppy billing notices so I understand the late fees there although it still was NOT my fault they failed to change the due date/billing cycle. I was told I can call back in XXXX to request it again. It's simply ridiculous.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 3507554

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: CITIBANK, N.A.

Complaint: In XX/XX/XXXX, I noticed that there were 4 unauthorized ACH withdrawals from my money market savings account at Citibank, totaling {$19000.00}. The withdrawals occurred between XXXX. I notified the bank of these unauthorized transactions as soon as I noticed them and they provisionally credited the account on XX/XX/XXXX. However, on XX/XX/XXXX they deducted the provisional credit from my account because they " received confirmation from the originating banks that the transactions were appropriately applied to your account. '' They provided me with records of authorization from XXXX XXXX, where I found out an account was opened using my information and the money was transferred into the account at XXXX XXXX. Customer services representatives at Citibank advised me to contact XXXX XXXX and obtain documentation that the account was fraudulent. This was difficult, considering there were no branches of the bank near where I reside and XXXX XXXX would not allow me to close the account by phone, because they had to verify my identity in person. On XX/XX/XXXX I opened up a second case to return my money, and on XXXX they responded : Based on the information you provided and our second review of your claim, we maintain our position to deny your claim and consider this matter closed. On XX/XX/XXXX I filed a police report at XXXX XXXX in XXXX of grand larceny. The investigator assigned to my case informed me that this would be a low priority case and I have not heard from him with any updates. On XX/XX/XXXX I opened up a new dispute with Citibank. On XX/XX/XXXX, this claim was denied, as they stated " Due to the limited time-frame that banks are allowed to return these types of transactions, we are unable to return these items. However, we previously contacted the originator of these transactions to try to recover these funds. The documentation returned to us from the originating bank confirmed your authorization. '' In the middle of XXXX, I finally made the trip to a XXXX XXXX branch and began the process of closing the account. I followed up several times with XXXX XXXX Office of the Chairman and Identity Theft departments, who told me that they were backlogged and it would take a while for my case to be reviewed. On XX/XX/XXXX XXXX XXXX sent me a letter confirming that the account was unauthorized and closed the account. They sent the letter to the wrong address, but I finally received it at the end of XXXX. On XX/XX/XXXX, I opened up a new case in order to provide the documentation I received from XXXX XXXX. Citibank told me to fax the document, and I did but they told me they didnt receive it. Then they told me to email the document to DC.disputes, and again when I called to confirm they said they didnt receive it, and the customer service agent suggested it was because I didnt include my account #. So I resent the email with account number and I requested for them to put a note on the dispute to wait to review the case until I sent in the documents. On XX/XX/XXXX, I went to a Citibank branch and had them fax all of my documents and proof to the attention of billing disputes, as was instructed to me. However on XX/XX/XXXX, I received communication from Citibank that my case was resolved, with no other information. When I called Citibank, they informed me that he case was closed not in your favor, and they had not received any of the documents I sent. She said there was no information about why my claim was denied and told me that I should contact XXXX XXXX, as the case was closed and there was nothing she could do for me. On XX/XX/XXXX, I spoke to XXXX at XXXX XXXX, who is the manager of the identity theft unit at XXXX XXXX. She was the first helpful person in the long process and explained that Citibank seems to wrongly have classified my claims as ACH disputes, when in reality they are online billing disputes. She said that they have had many similar fraud cases with Citibank and that Citibank needs to file an R10 - through Fiserve- so that it will appear on the suspension and return code. She stated this may also be called an EWF or compass return form. If they do this she explained that XXXX XXXX will return the money. I am extremely frustrated that Citibank has given me so much misleading and confusing information and was classifying my claim incorrectly the whole time. They clearly did not understand the nature of the fraud and have been completely unhelpful. I need to speak to someone at Citibank who is knowledgeable about my particular situation who can escalate it appropriately. This is a lot of money and I need it back as soon as possible.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 3176748

Product: Checking or savings account

Sub-Product: Savings account

Issue: Managing an account

Subissue: Problem accessing account

Company: CITIBANK, N.A.

Complaint: On XX/XX/XXXX, I opened an Accelerate Savings Account with Citibank, and on XX/XX/XXXX transferred {$50000.00} into the account. Since then, I have encountered a series of roadblocks that continue to prevent me from gaining access to the funds, both online and through over 10 hours on the phone with customer service. I now believe that a fraud is being conducted, based on the bank 's refusal to escalate the problems.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A



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Citibank, National Association Reviews and Ratings

Average Customer Rating

3 out of 5 stars from 45 reviews.

7213-Citibank

Reviews
1 stars

Reviewed on December 01 2022 by Jim R


1 stars

Reviewed on June 21 2022 by Jim C


1 stars

Reviewed on April 28 2022 by john A


1 stars

Reviewed on January 09 2022 by Laurence C


1 stars

Reviewed on November 17 2021 by john f


5 stars

Reviewed on September 06 2021 by R N


1 stars

Reviewed on June 27 2021 by Lora S


5 stars

Reviewed on May 11 2021 by Chuck h


1 stars

Reviewed on March 08 2021 by Joseph h


5 stars

Reviewed on February 01 2021 by Blank


1 stars

Reviewed on January 07 2021 by EVAGELINA P


1 stars

Reviewed on January 05 2021 by Alison F


5 stars

Reviewed on January 04 2021 by Lucylle W


1 stars

Reviewed on November 09 2020 by Vernon E


5 stars

Reviewed on September 23 2020 by Candace G


5 stars

Reviewed on August 25 2020 by Marcia B


1 stars

Reviewed on August 14 2020 by Uriah N


5 stars

Reviewed on August 13 2020 by darrel w


5 stars

Reviewed on August 07 2020 by Tasia B


5 stars

Reviewed on June 30 2020 by Brittany B


5 stars

Reviewed on June 30 2020 by Brittany B


1 stars

Reviewed on June 26 2020 by Cody B


5 stars

Reviewed on June 09 2020 by Joanie


1 stars

Reviewed on April 14 2020 by Kimberly F


1 stars

Reviewed on April 14 2020 by Karen-Marie W


1 stars

Reviewed on February 21 2020 by na W


5 stars

Reviewed on February 20 2020 by Kim W


1 stars

Reviewed on February 06 2020 by Barbara J


1 stars

Reviewed on February 06 2020 by Barbara J


5 stars

Reviewed on January 06 2020 by Phyllis g


5 stars

Reviewed on January 06 2020 by Phyllis g


5 stars

Reviewed on December 20 2019 by frances R


1 stars

Reviewed on November 24 2019 by robert g


1 stars

Reviewed on October 07 2019 by john c


5 stars

Reviewed on September 16 2019 by Hope L


5 stars

Reviewed on September 16 2019 by Linda


1 stars

Reviewed on September 12 2019 by Beth B


5 stars

Reviewed on May 09 2019 by Carol J


5 stars

Reviewed on April 09 2019 by M.M.McKasy


1 stars

Reviewed on December 28 2018 by ketsha L


1 stars

Reviewed on December 03 2018 by David C


1 stars

Reviewed on November 22 2018 by Virginia A


1 stars

Reviewed on June 28 2018 by Stephanie A


1 stars

Reviewed on June 15 2018 by Cheryl


1 stars

Reviewed on April 20 2018 by Lizabeth R


Branch Locations for Citibank, National Association
Citibank Medium Logo
The following is a directory of all branch offices for Citibank, National Association
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BUFFALO GROVE BRANCH - Citibank, National Association
105 W Dundee Rd
Buffalo Grove, Illinois 57108
BURBANK BRANCH BRANCH - Citibank, National Association
360 E Magnolia Blvd
Burbank, California 57108
BURLINGAME BRANCH - Citibank, National Association
210 Primrose Rd
Burlingame, California 57108
AVALLANEDA BRANCH (FRGN) - Citibank, National Association
Avenida Gaona 4147
Burnos Aires, 57108
CALABASAS BRANCH - Citibank, National Association
23700 Calabasas Rd
Calabasas, California 57108
RIVER OAKS BRANCH - Citibank, National Association
1779 River Oaks Dr
Calumet City, Illinois 57108
CAMARILLO BRANCH - Citibank, National Association
430 Arneill Rd
Camarillo, California 57108
Campbell Branch - Citibank
970 W Hamilton Ave
Campbell, California 57108
CAMPINAS BRANCH (FRGN) - Citibank, National Association
Avenida Drive, Morais Salles 711
Campinas, 57108
CANOGA PARK BRANCH - Citibank, National Association
7119 Topanga Canyon Blvd
Canoga Park, California 57108
SANTA CLARITA BRANCH - Citibank, National Association
19100 Soledad Canyon Rd
Canyon Country, California 57108
CAPITOLA BRANCH - Citibank, National Association
1995 41st Ave
Capitola, California 57108
DEL ESTE BRANCH (FRGN) - Citibank, National Association
Edificio Torre Del Este
Caracas, 57108
CARACAS BRANCH (FRGN) - Citibank, National Association
Carmelitas A Altagracia 25 And 27
Caracas, 57108
Carmichael Branch - Citibank
4005 Manzanita Avenue, Suite 1
Carmichael, California 57108
3288 CASTRO VALLEY BLVD BRANCH - Citibank, National Association
3288 Castro Valley Blvd
Castro Valley, California 57108
CEBU CITY BRANCH (FRGN) - Citibank, National Association
Cebu Stock Exchange Building
Cebu, 57108
CEDARHURST BRANCH - Citibank, National Association
530 Central Ave
Cedarhurst, New York 57108
CENTRAL ISLIP BRANCH - Citibank, National Association
78 Carleton Ave
Central Islip, New York 57108
CENTREVILLE BRANCH - Citibank, National Association
14175 S Germain Dr
Centreville, Virginia 57108
410 LOS CERRITOS CENTER BRANCH - Citibank, National Association
410 Los Cerritos Mall
Cerritos, California 57108
RESISTENCIA BRANCH - Citibank, National Association
Avenida General Juan Domingo Peron 201
Chaco Province, 57108
CHAPPAQUA BRANCH - Citibank, National Association
80 S Greeley Ave
Chappaqua, New York 57108
CHATSWORTH BRANCH - Citibank, National Association
20520 Devonshire St
Chatsworth, California 57108
Chinatown Branch - Citibank, National Association
2022 S Archer Ave
Chicago, Illinois 57108
CALIFORNIA & DEVON BRANCH - Citibank, National Association
2801 W Devon Ave
Chicago, Illinois 57108
Franklin & Adams Branch - Citibank, National Association
222 W Adams St
Chicago, Illinois 57108
CHICAGO LAWN - Citibank, National Association
6222 S Kedzie Ave
Chicago, Illinois 57108
PORTAGE PARK BRANCH - Citibank, National Association
3535 N Central Ave
Chicago, Illinois 57108
OAK STREET BRANCH - Citibank, National Association
68 E Oak St
Chicago, Illinois 57108
LITTLE VILLAGE BRANCH - Citibank, National Association
4010 W 26th St
Chicago, Illinois 57108
BEVERLY BRANCH - Citibank, National Association
9449 S Western Ave
Chicago, Illinois 57108
UNIVERSITY OF CHICAGO BRANCH - Citibank, National Association
5812 S Ellis Ave
Chicago, Illinois 57108
BACK OF THE YARDS BRANCH - Citibank, National Association
1751 W 47th St
Chicago, Illinois 57108
CITICORP CENTER BRANCH - Citibank, National Association
500 W Madison St
Chicago, Illinois 57108
CLARK & WRIGHTWOOD - Citibank, National Association
2555 N Clark St
Chicago, Illinois 57108
DEARBORN & WASHINGTON - Citibank, National Association
69 W Washington St
Chicago, Illinois 57108
CHICAGO UPTOWN BRANCH - Citibank, National Association
4887 N Broadway St
Chicago, Illinois 57108
CHATHAM BRANCH - Citibank, National Association
8650 S Stony Island Ave
Chicago, Illinois 57108
MICHIGAN & MONROE BRANCH - Citibank, National Association
100 S Michigan Ave
Chicago, Illinois 57108
EAST 47TH STREET BRANCH - Citibank, National Association
1310 E 47th St
Chicago, Illinois 57108
MICHIGAN & LAKE BRANCH - Citibank, National Association
180 N Michigan Ave
Chicago, Illinois 57108
BRIDGEPORT BRANCH - Citibank, National Association
3430 S Halsted St
Chicago, Illinois 57108
MAG MILE - Citibank, National Association
539 N Michigan Ave
Chicago, Illinois 57108
ARMITAGE & HALSTED - Citibank, National Association
2001 N Halsted St
Chicago, Illinois 57108
LOGAN SQUARE BRANCH - Citibank, National Association
2295 N Milwaukee Ave
Chicago, Illinois 57108
CHICAGO PRIVATE BANK BRANCH - Citibank, National Association
227 W Monroe St
Chicago, Illinois 57108
South Lasalle Branch - Citibank
11 South Lasalle St
Chicago, Illinois 57108
Two Illinois Center Branch - Citibank
233 North Michigan Avenue
Chicago, Illinois 57108
Gresham - Citibank
2000 W 79th St
Chicago, Illinois 57108
Chicago Midway Branch - Citibank
5674 South Archer Ave
Chicago, Illinois 57108
CHINO HILLS - Citibank, National Association
14808 Pipeline Ave
Chino Hills, California 57108
CHULA VISTA DOWNTOWN - Citibank, National Association
352 H St
Chula Vista, California 57108
CHULA VISTA EASTLAKE - Citibank, National Association
2240 Otay Lakes Rd Ste 304-3
Chula Vista, California 57108
CIPOLETTI BRANCH (FRGN) - Citibank, National Association
Pte. Yrigoyen 394, Esq. Espana
Cipoletti, 57108
CITRUS HEIGHTS - Citibank, National Association
5610 Sunrise Blvd
Citrus Heights, California 57108
INDUSTRY/PUENTE HILLS - Citibank, National Association
17801 Colima Rd
City Of Industry, California 57108
CLIFTON BRANCH - Citibank, National Association
378 Nj Route 3
Clifton, New Jersey 57108
CLOVIS - Citibank, National Association
20 W Shaw Ave
Clovis, California 57108
COCONUT CREEK BRANCH - Citibank, National Association
4807 Coconut Creek Pkwy
Coconut Creek, Florida 57108
COLOMBO BRANCH (FRGN) - Citibank, National Association
67 Dharmapa La Mawatha
Colombo, 57108
COLON BRANCH (FRGN) - Citibank, National Association
10th Street & Bolivar Avenue
Colon, 57108
COLTON - Citibank, National Association
615 N La Cadena Dr
Colton, California 57108
COMMACK BRANCH - Citibank, National Association
6105 Jericho Tpke
Commack, New York 57108
CONCEPCION BRANCH (FRGN) - Citibank, National Association
Casilla 2125 Santiago
Concepcion, 57108
CONCORD BRANCH - Citibank, National Association
4420 Treat Blvd
Concord, California 57108
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