JPMorgan Chase Bank, National Association has 5,130 banking locations. Their corporate headquarters address is listed as: 1111 Polaris Pkwy in Columbus Ohio.
This corporate page for JPMorgan Chase Bank, National Association includes ratings, links to all JPMorgan Chase Bank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
JPMorgan Chase Bank, National Association Corporate Headquarters Address:
JPMorgan Chase Bank, National Association
1111 Polaris Pkwy
Columbus, Ohio 43240
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JPMorgan Chase Bank, National Association Headquarters Phone Number:
(614) 217-6284
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JPMorgan Chase Bank, National Association Location Area Map
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
9:00 AM - 2:00 PM
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1111 Polaris Pkwy
Columbus, Ohio 43240
Became FDIC Insured:
01/01/1934
Corporate Website:
www.jpmorganchase.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
05/01/2023
Bank Specialty/Focus:
International Specialization
Bank Holding Company:
JPMORGAN CHASE&CO
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Assets:
$3,385,581,000,000
Deposits:
$2,459,921,000,000
Deposits Held Domestically:
$2,020,955,000,000
Equity Capital:
$317,802,000,000
Net Income:
$38,886,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
The following is a directory of all branch offices for JPMorgan Chase Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More JPMorgan Chase Bank, National Association Complaints:
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Complaint ID: 8085570
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Other problem
Company: JPMORGAN CHASE & CO.
Complaint: I've been having a litany of problems with Chase over the past 2 months and I have reason to believe they have broken a multitude of consumer finance laws regarding both of my credit card accounts.
At some point in XXXX or XXXX of XXXX, they introduced a new digital services agreement requiring consent to access your online accounts. Upon advice from a lawyer, I did not consent to either of these digital service agreements due to privacy concerns. Therefore, I have been locked out of my online Chase accounts and unable to pay my bills online or access my rewards for both credit card accounts. I did not consent to these agreements because I refuse to allow Chase to sell my private financial data to data brokers.
I've previously had a XXXX % on-time payment history in my XXXX years of credit history, but have been having a number of personal & financial difficulties recently including job loss, illness, and XXXX. So I called Chase on XX/XX/XXXX to request a deferment or forbearance on my accounts. I felt this was a reasonable request considering my payment history as well as the hyperinflationary crisis occurring in the macroeconomy. Chase refused to grant me this request and instead advised me to not pay my bills and go into default on my accounts. While speaking to Chase on XX/XX/XXXX, I was informed that there were additional changes to their agreement terms that were separate from the updated digital services agreement which were sent to my online accounts. I was not able to access these new terms because I was previously setup for electronic communications, but was/am locked out of my online Chase accounts so did not receive these important time-sensitive notices affecting my legal rights. I requested they send me these new terms in the mail in a timely manner so I could forward them to a lawyer for review.
Instead of receiving these updated terms in a timely manner, Chase sent me a printed notice dated XX/XX/XXXX stating they had not sent any changes to my account recently. I will note this is notice is factually incorrect and contrary to what I was told over the phone.
I again had to call Chase on XX/XX/XXXX after receiving this incorrect notice to request printed agreement terms to forward to a lawyer for review. Instead of receiving these agreement terms, I received a printed notice from Chase dated XX/XX/XXXX incorrectly stating that one of my accounts had been closed at my request. I never requested for that account to be closed and when I called Chase for clarification on XX/XX/XXXX I was told by multiple people that XXXX of my accounts were still open and in good standing.
My understanding is that this is duplicitous, unethical, and illegal for breaking consumer finance regulations. Chase has repeatedly told me things over the phone that are contrary & contradictory to things that Chase has mailed me in writing. This lead to me forming a support ticket with Chase 's executive office which is still under their internal investigation. I also requested a hardship settlement for my accounts but was denied over the phone, which is contrary to a printed letter they previously sent me in writing.
Since I had not received the updated terms yet and the issue was time-sensitive, a lawyer was able to track down the revised agreement terms from another Chase Freedom Unlimited customer. The lawyer notified me the new agreement terms contained an arbitration agreement which had to be opted out of in-writing in a timely manner. So I wrote & mailed two letters each dated XX/XX/XXXX notifying Chase that I reject their arbitration agreements. I later received the updated terms for XXXX accounts which were dated XX/XX/XXXX but I did not receive them until after I mailed my letters of arbitration rejection on XX/XX/XXXX.
On XX/XX/XXXX I made the minimum payment due of {$720.00} for XXXX of my accounts in-person Under Duress. The payment was made Under Duress because Chase refused to grant me a deferment, forbearance, or hardship settlement, and I had to borrow the money to make the payment even though I can not afford it. I will note that Chase refused these simple, reasonable requests despite us being in an active dispute requiring them to conduct an internal investigation over the integrity of their systems. I will also note that making payments in-person is extremely inconvenient for me, and that making payments over the phone aren't a secure method to pay due to various technological reasons.
I called Chase on XX/XX/XXXX to check if my letters had been received but was initially told they had not been received. After informing Chase that I sent the letters with XXXX tracking numbers and could prove they received the letters on XX/XX/XXXX & XX/XX/XXXX respectively, they admitted they received the letters. This resulted in me having an additional support ticket created by Chase 's escalation department which is separate from the support ticket created by Chase 's XXXX office. I was told over the phone that Chase rejected my rejection of arbitration for XXXX account but not the other. I have yet to receive this letter of notice in the mail.
My understanding is Chase has broken XXXX consumer finance laws through my correspondence with them over the past couple of months. I also have reason to believe their systems have been hacked or compromised since they have sent me multiple factually incorrect letters in error. My understanding is that this is a violation of Chase 's fiduciary responsibility to safeguard & protect my private financial data, and that they are liable for damages if I choose to sue them in a court of law.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8085443
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Subissue: Account status incorrect
Company: JPMORGAN CHASE & CO.
Complaint: I HAD IDENTITY FRAUD AND A FRAUD ALERT ON MY CREDIT REPORT. ALL OF THE CLOSED ACCOUNTS XXXX JPMORGAN WERE SUPPOSED TO BE REMOVED FROM MY CREDIT REPORT. MY ATTORNEYS AND I HAVE BEEN TO COURT XXXX TIMES AND THE CLOSED ACCOUNTS ARE STILL NOT REMOVED FROM MY CREDIT REPORT. ALSO THE ACCOUNTS ARE OVER 7 YEARS OLD AND NEED TO BE REMOVED FROM MY CREDIT REPORT. PLEASE HELP ME OUT WITH THIS. THANK YOU VERY MUCH. XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8085378
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
Complaint: In late XXXX of 2023 I was contacted by a person that was incarcerated and he asked if I would help him with accessing the funds that were in his checking account at Chase Bank so that he could get personal items, food, and a tablet that were offered to the inmates. I agreed to help him and he released his phone to me so I could get his bank account information and he also had a Power of Attorney drawn up authorizing me to handle his financial and personal business. I found that the quickest way to access his funds was through XXXX transfers because I also had an account at Chase and he told me that was fine because he wanted his items as quickly as possible. I continued to act on his behalf until he was released in XXXX. All transactions that transpired were per his request. When he was released from jail he began telling me that I 'had to meet him somewhere to go over the bank transactions ' and I told him that I couldn't meet him so he told me that if I did not then he was going to go to the bank and tell them that he believed that some of the transactions were fraudulent. On XX/XX/XXXX he filed XXXX online disputes for amounts totalling {$1800.00} and the bank took that amount out of my checking account, leaving me with a negative amount of {$1800.00}. I discovered the transactions on XX/XX/XXXX when I checked my account balance. I went to the bank that afternoon and a call was made to the fraud department and they said I would have to wait 7-10 days to find out more because they would do an investigation and for me to call them back after that time. I explained to the bank representative that I had a POA and all transactions were done on his behalf. She told me to call the fraud department on Saturday XX/XX/XXXX, which I did, but I was told to call back after 10 days. I called fraud department again on XX/XX/XXXX and was told that a decision had already been made in favor of XXXX XXXX. I asked why I hadn't been contacted during their supposed investigation and all I was told was 'because it was XXXX and the decision has been made '. On XX/XX/XXXX I called fraud department again and requested a letter explaining their decision and the reasoning for it but I was told they don't do that.
The only communication I received from Chase Bank regarding this matter was the seven letters informing me that the disputes had been filed against my account. The only other communication was when I called the fraud department. I do not believe that a thorough investigation, if any at all, was done in this case. A decision was made without anyone contacting me. I don't feel that this matter was handled according to law. The other complaint I have is that Chase Bank 's XXXX regulations has a clause that says if a person allows another individual to use their XXXX account then the account holder is responsible for any transactions that are made, so by allowing XXXX XXXX to take that money out of my account should not have happened. I also believe that it's a possibility that XXXX XXXX may have intended to file the disputes to get the money because he had spent more than he thought. I have also filed a fraud report with the local XXXX XXXX Sheriff 's Department.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 100 reviews.
628-JPMorgan Chase Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names JPMorgan Chase Bank, National Association has been known by over the years:
In 1959 their name became: Chemical Corn Exchange Bank.
In 1969 their name became: Chemical Bank New York Trust Company.
In 1970 their name became: Chemical Bank.
In 1996 their name became: The Chase Manhattan Bank.
In 2004 their name became: JPMorgan Chase Bank.
In 2006 their name became: JPMorgan Chase Bank, National Association.
The following addresses are where JPMorgan Chase Bank, National Association has had their headquarters:
Moved From: 20 PINE STREET to 277 Park Avenue, New York City, NY 10172.
Moved From: 277 PARK AVENUE to 270 Park Avenue, New York City, NY 10017.
Moved From: 270 PARK AVENUE to 1111 Polaris Parkway, Columbus, OH 43240.
The following shows transitions that are what have ultimately result in JPMorgan Chase Bank, National Association becoming what it is today, for better or worse.
Security National Bank (1975)
Chemical Bank of Suffolk, National Association (1975)
Chemical Bank Hudson Valley, National Association (1977)
Chemical Bank-Buffalo (1990)
Chemical Bank of Rochester (1990)
Chemical Bank of Syracuse (1990)
Chemical Bank Delaware (1992)
Manufacturers Hanover Trust Company (1992)
Texas Commerce Banks (1993)
The Chase Manhattan Bank (National Association) (1996)
The Chase Manhattan Bank, National Association (1996)
Morgan Stanley Trust Company (1998)
Texas Commerce Trust Company of New York (1999)
Chase Bank of Texas, National Association (2000)
Chase Bank of Texas-San Angelo, National Association (2001)
Morgan Guaranty Trust Company of New York (2001)
Bank One, National Association (2004)
Bank One, National Association (2004)
Bank One Trust Company, National Association (2006)
J. P. Morgan Trust Company, National Association (2008)
Washington Mutual Bank FSB (2008)
Custodial Trust Company (2011)
JPMorgan Bank and Trust Company, National Association (2015)
Chase Bank USA, National Association (2019)