Citizens Bank, National Association Corporate

Complaint ID: 7176726

Product: Credit card or prepaid card

Sub-Product: General-purpose prepaid card

Issue: Problem getting a card or closing an account

Subissue: Trouble getting a working replacement card

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: Citizens Bank refused to cooperate to reset pin on Visa Debit Card ; Citizens Bank refuses to issue a new debit card ; Citizens Bank refuses to assist to provide new debit card pin ; Citizens Bank refuses to close my account and allow me any of my XXXX XXXX dollars and reopen the same account. I do not have a drivers license with me and my name address and Citizens Bank refuse to do anything where I can make a single purchase using Citizens Bank debit card. The customer service number at Citizens Bank refuses to help with any of these issues.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7176679

Product: Checking or savings account

Sub-Product: Checking account

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/XXXX Citizens XXXX XXXX Citizens XXXX XXXX, RI XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, DC XXXX Promotional Offer Demand Letter One Deposit Checking XXXX To Whom it May Concern : On XX/XX/XXXX, I applied online for a YourStyle Checking at Investors Bank in response to a promotional offer to earn {$25.00} per month for 10 months. Investors Banks was subsequently acquired by Citizens Bank and my YourStyle Checking was converted to a XXXX Deposit Checking. I met all offer terms but have not received my final payment of {$25.00}. Now, I respectfully demand that Citizens Bank pay the outstanding bonus of {$25.00} and close the XXXX Deposit Checking. Otherwise, this matter will proceed to trial with all costs and fees taxed to Citizens Bank. Sincerely, XXXX XXXX

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7172597

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: XXXX Case Number : XXXX Merchant name : XXXX XXXX XXXX, Attorney Date of transaction : XX/XX/XXXX Disputed amount : {$2000.00} Dear Citizens bank Card Transaction Support Center, I am disputing the above stated amount that occurred on XX/XX/. The merchant did not provide professional services in alignment with the Equal Employment Opportunity Commission ( EEOC ). The merchant was asked to represent me to secure two years back pay because I was wrongfully terminated. The merchant did little to no work on my case. He did not review vital evidence sent by the opposing attorney nor did he attempt to obtain good, strong evidence to support my case. He claimed that he could only procure {$500.00} dollars for the legal case I retained him for. The said services stated were done via emails and phone calls, none of which I was present to listen to or review. Prior to this, the merchant firmly reassured me that my case would be properly and thoroughly reviewed. The merchants billing is bogus and highly inflated. I was scammed and misrepresented for the professional services I expected, and I would like a full refund. Sincerely, XXXX XXXX This complaint is about attorney XXXX XXXX XXXX, XXXX. who is duly admitted to the New York State Bar, the U.S. District Courts for the Southern and Eastern Districts of New York, and the United States Supreme Court. The attorney claimed to be a specialist in the United States Federal Employment Law with the Law firm of XXXX XXXX XXXX, XXXX. On XX/XX/. I contacted the XXXX XXXX XXXX XXXX Firm to represent me on a U.S. Equal Employment Opportunity Commission, New York District Office. Attorney XXXX XXXX XXXX, XXXX. was assigned to my case for representation. I was asked to pay ( a ) Consultation fee of {$400.00} ( b ) {$7400.00} for representation as per attached billing. Subsequently, the attorney contacted me in XXXX and requested I pay another {$4000.00} because I have exceeded five ( 5 ) hours of work on the initial ten hours allocated to the case. The attorney did not cite any Federal Laws and Regulations or review documents from the opposing attorney. In addition, the attorney urged me not to accept the Administrative Judge offering assistance by providing me with an ADR -Alternative Dispute Resolution specialist because he wants me to pay another {$4000.00} for two hours of representation at the ADR conference. Furthermore, the attorney stated that he was only able to secure a settlement for {$500.00}. The above illustrates this lawyers unethical duties and the inability to analyze legal issues, to research and study changing laws and legal trends, and otherwise to represent the client effectively and professionally. I am disputing the billing from the firm and requesting a refund of {$4000.00} because they are misleading charges and not representative of any professional legal work performed for fifteen hours. I believe the firm is running a scam. Sincerely, XXXX XXXX

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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