Phenix-Girard Bank Corporate

Five [-]

[-] father in law bought cds through [-] [-] Arkansas branch for his grand kids [-] has passed away and we have tried to take [-] cds out and place them in [-] bank we use, we had [-] account with citizens bank for more than 20 years but seen [-] [-] that where coming when southern bought them out and changed banks asap anyway [-] father in law bought cds in all of his grandkids names they did not tell him that [-] kids had to pay for expensive lawyer’s to get there money out , we have tried to get [-] cds out and put them in our bank but but even though we are [-] legal parents to [-] grandkids we are going to have to pay a lawyer and [-] to [-] to get [-] grandkids money moved to our bank, it is [-] opinion that southern bank are just a bunch of crooks trying to [-] people out of their money [-] not use this bank for anything not even [-] atm

I heard [-] Midwest got bought out by BPO or someone. I have [-] account there. [-] can I get it changed to [-] [-] bank information

another useless institution [-] not [-] [-] with.

avoid this institution if possible

If you are going to close your drive thru in [-] middle of [-] day, during hours when it is usually [-], you could at least put up a sign stating that it is closed, so that customers [-]'t waste their time sitting in [-] for way too [-], until someone inside passes by [-] window and tells whomever is waiting there that it is closed. And of course [-] customers that are waiting next in [-] have no idea that [-] drive thru is closed, so they sit and wait too. That is not good customer service.

9-3

At first I liked [-] bank, it was small and seemed to be more personal and worked together with [-] and [-] I wanted to set up [-] account. Until...one Saturday afternoon I went to [-] ATM outside of [-] branch and attempted to deposit [-] pay check. Ofcoursethe machine grabbed [-] check then a notice appeared on [-] screen saying something went wrong and [-] transaction wasn't successful. And wouldn't spit [-] check out. So it being [-] weekend and all, I couldn't [-] very much about it till Monday. Come Monday I couldn't deal w it so I went in Tues and they told [-] [-] documents inside ATM went out [-] day prior. So until it lands somewhere I am S.O L. They cannot give a timeline as to when
I [-] see [-] money and that I should have called right away. They [-] call [-] when it is located. What a load of [-]. I am switching banks as soon
As possible!

Close account 3155196 I didn't read [-] fine [-] of [-] you charge a negative account. You are charging [-] daily $5.00. I didn't realize this and now I cannot pay [-] past due of negative account balance fee's. I refuse to pay this due to fine [-] reading that I missed. This is like a [-] good way for your bank to make money now I see why your in [-]. I [-] NOT have that kind of money especially for something I was not aware of. Please close this account

Nice time

Been our Bank for [-] last 21 years.
Very satisfied with their service.

Very friendly and knowledgeable staff

[-] and friendly service. Great community supporters!

I usually always used [-] North Bank, Always was treated well.

Very [-] with [-] service at Bank of [-] West

Good

Good bank [-] great employees. Helped [-] out when I needed it.

customer service is very poor.

You would think someone could solve [-] problem with [-] online banking—it has been going on for years — no [-]!

Stinks. This website says [-] till 2 pm. You are closed at 12 noon. What [-] [-]

very kind and courteous staff

This bank is too difficult when processing [-] App transactions. Most all of mine are “denied” by this bank when [-] funds are available in excess every time. If you want to waste your time and have your blood pressure and stress levels increased to dangerously unhealthy levels, just [-] banking here. You’ll have your own testimony. RIP

This location no longer available

Finally found someone who knows what [-] is talking about. [-] is very knowledgeable about documents and banking. What a relief.

Excellent customer service. Thank you, [-]

Askew

Bad

[-] I have [-]

Wonderful people to work with. They believe in [-] personal touch. Always there when [-] needs arise. They [-] above and beyond for their customers.

I have banked at this location for many years. It is [-] best bank I have ever used.Staff is very knowledgable and helpful.

This Branch has quick, convenient and friendly service.

easy so [-]

[-] Courtious professional and friendly

I like their service and people

You cannot even reach anyone by phone on 800 number or online! Customer service terrible!!! There is NO customer service!!!!!!

[-]

[-] staff here are great, friendly and always have smiles on there face .

This branch provides excellent customer service!

5 [-]! [-] staff is very friendly and knowledgeable. They truly care about their customers and community.

5 [-]! [-] staff is very friendly and knowledgeable. They truly care about their customers and community.

Waited on phone 20 minutes to speak to a person for help with a safe deposit box [-]. Call was never answered. Had to hang up since I was out of time.I give [-] bank a [-] for performance.

Its okay

Its okay

Best bank with [-] best customer service!

I like banking with United for [-] most part I just wish I could deposit money in [-] atm machines like people can at [-] [-] atm machines. It would make life a lot more simple and I know other banks that you're able to [-] that also but for some reason United doesn't have [-] [-] technological means to have those kind of atm machines , their machines are out dated, but [-] workers are very nice people and it's a pleasurable experience when I [-] [-] to [-] bank.

Terrible customer srrvice

Excellent service always!

yes

Horrible customer service. I give this place no [-]. [-] manager is arrogant and has [-] understanding of [-] businesses work. I tried to [-] a CD in [-] holding company and I was interrogated as if I were a criminal. As a result, I have told [-] [-] and parents, who both have accounts here, to close [-] accounts. Tthis bank lost substantial assets as a result of their unprofessional manager [-] [-]. I felt as though this person did not have a firm understanding about [-]. [-] did [-] a favor. Thanks [-]. I invested in a startup in Silicon Valley where I'm from and made a killing in [-] [-] market.....

Horrible customer service. I give this place no [-]. [-] manager is arrogant and has [-] understanding of [-] businesses work. I tried to [-] a CD in [-] holding company and I was interrogated as if I were a criminal. As a result, I have told [-] [-] and parents, who both have accounts here, to close [-] accounts. Tthis bank lost substantial assets as a result of their unprofessional manager [-] [-]. I felt as though this person did not have a firm understanding about [-]. [-] did [-] a favor. Thanks [-]. I invested in a startup in Silicon Valley where I'm from and made a killing in [-] [-] market.....

I went in to increase [-] online [-] pay for gas [-] and get money orders for a couple of bills. I spent over a hour in [-] bank and come to find out that Nothing that l went into [-] bank to get done had not been done at all but a payment sent out that l didn’t approve and they REFUSED to refund [-] and gave [-] a whole lot of run around and Disrespect. They made [-] Error and sent [-] a bogus letter with no signature or contact info and just a lot of [-]

Great service, polite [-], amazing atmosphere

Nice Atmoshere

[-] yourself a favor, choose another location. You'll thank [-] for this review if you ever have to deal with THIS manager. I went in for a simple, I thought, request for a cashiers check. [-] story short, I got [-] check but not without this manager giving [-] a good LECTURE on their procedures, which could have been told to [-] FROM [-] TELLER I initially was trying to get it done with. It helps if [-] TELLER is trained well and can relay [-] procedures from [-] BEGINNING to [-] customer. That's a management problem. I unfortunately cannot read minds, nor [-] I work there, so I wouldn't know their policies. After several mistakes making out this check, which I relayed quite CLEARLY in [-] iniall request with [-] teller, I got irritated with [-] service. After being accused of being "hostile??? " toward [-] teller (you see, you must take it all with a smile) I had to apologize for [-] attitude. Of course they didn't apologize for all of THEIR mistakes, or their INEPT ability to LISTEN (you have to repeat yourself several times for them to GET IT), and inform their client without a huge hassle. That's what people [-] when they can't take responsibility for their own actions. They twist it and make YOU [-] bad [-]. Whew,...stay away from this one!!!! They get one [-] because I got [-] check, otherwise....[-].

When [-] you be having a contest of what just [-] American has accomplished? Seeing that you are only concerned with what one specific race has done shows that you are not concern for what others have done.
Good to know thats [-] thinking from your Banks, as [-] [-] [-] only bank where all Americans are part of history and should be reconized.

I love [-] Bank of [-] West in [-], IA. I am greeted by name as I walk in [-] [-] (this took place within a few weeks of opening [-] account). [-] staff frequently check to make sure [-] husband and I have what we need and always encouraging as I build [-] [-]. [-] bank has [-] small town charm with [-] big bank services and muscle.