Blue Ridge Bank, National Association Corporate

This bank is very bad. I am posting [-] story here now, hoping to make a reference for those friends who want to become their customers.

I was very excited when I saw [-] Ridge Bank, N.A. on Google because they provide a free checking account. Then I called them on [-] second working day, but unfortunately, none of them answered [-] call. I didn’t give up, I emailed them, excitingly, I received their reply via email [-] next day. Then, I told them [-] needs and all [-] [-] I faced during [-] pandemic. Soon I received their reply, and they told [-] that their free checking account can meet [-] needs, and those [-] I face [-] not affect [-] to [-] a free checking account. I remember very clearly that I confirmed to them twice about these issues, they still told [-] that these [-] would not affect [-] as their customer. So [-] I have been very excited and [-]. Next, they asked [-] to submit [-] account opening application on their website, [-] second month after [-] application was submitted, they finally responded to [-], and they asked [-] to send [-] [-] IDs to them, and sign [-] application, and I also deposited 100$ into [-] [-] account via wire transfer and paid a wire transfer receiving fee of 16$ (they cannot make deposits through ACH.). Then [-] next day they sent [-] [-] online banking details. All this seems perfect. But unfortunately, [-] problem started a month later, suddenly they sent [-] [-] email and asked [-] to provide more documents to be able to continue to use [-] account. I was very surprised and tried to explain to them again [-] [-] I am facing during [-] pandemic. Then they understood [-] difficulties and gave [-] a month to prepare these documents. Unfortunately, during [-] pandemic, [-] relevant departments were unable to answer [-] phone.

Really, I was very disappointed after I got online banking details, because [-] UI of their online banking [-] is very bad and [-] mobile app is also very difficult to use. In fact, they [-] to close [-] account and I [-]'t feel any pity.

At [-] beginning of [-], I was suddenly unable to login to [-] online banking account. Then I sent [-] email and called them to ask them why. They did not reply to [-] emails, but just called [-] back and told [-] that they would help [-] to reset [-] online bank account. And they never told [-] that [-] account has been closed, as of today, they have not wanted to refund [-] money. I am very angry. I have sent them another email and called them. Ah, I just [-] they can refund [-] money.

If you want to be their customer, please [-]'t trust their [-], because they won't tell you [-] truth. Put another way, they just want your money.

I have been a customer for over 20 years and was treated terribly by [-] [-] bank manager [-] Rivers Bernasconi She was aggressive and yelling at [-] in front of everyone at [-] bank even though I asked her to slow down and not yell. I am disabled but she did not care, and at one point asked [-] what I [-] for a living. Weeks later, I received a letter that all [-] accounts are closed with no explanation or recourse! I was not overdrawn on [-] account and was active on all accounts at Citizens. This location has had a reputation for bad customer service through [-] years but this is inexcusable.