Bank of the West

Bank of the West allowed an account holder to deposit a large stolen check written to someone else, who was deceased at the time, to be deposited into one of their account holders accounts. Bank of the West defends this action by stating that they allow a one time courtesy to their account holder with this deposit.

1

your bank fees caused my girlfriend to go into s grand msl seizure and hittingher head on the pavemrnt and caused a concusiion.

Terrible people atthearvada bank of the west
.today ..the president is a honest professional ..but the women are thieves .

customer service

I love my branch in Tacoma, WA. They are very responsive. I also loved my branches in Los Gatos and San Jose California. But... your 800 number telephone response STINKS. You can wait on hold for HOURS and HOURS. This is inexcusable. And, on the BOW website, try sending a "secure" message by the contact tab. No response for days on end. What's up with you people???? You have the WORST customer contact of any corporation I have ever interacted with. BY FAR. You ought to be ashamed of yourselves. If I were on Facebook, I would let my experiences be known. Say, that's a thought... there must be some way I could let the country known without getting on those social media sites. Hmmmm.
You only let me rate you 1,2,3,4,5 stars. I would have rated you zero had you given me the chance. Guess you don't all ow that because you know what would be coming.

Customer service is terrible. I wait on the phone from 30 min to an hour and I'm fine waiting. When I finally get someone they hang up. I even made sure they had a call back number the second and third time I called and never once did they call back. So 3 hours on the phone as of now and not the one simple thing I need done is even been attempted to be resolved. No excuse for this type of treatment. Evidently noone listens to any of their recorded phone calls for quality assurance. I cant keep them on the phone for more than 10 seconds. Just terrible.

Bank of the West is holding funds that should be paid back to me and they do not respond unless I threaten with with contacting the Attorney General. This has been going on since October 2020. They did not obtain my registration and tag for my fifth wheel. I paid them on closing to handle the registration and tag as well as taxes. In June 2021 they asked me to pay the taxes. They are not refunding the taxes I paid them. Do not deal with them and get your money taken. As promised I am gathering paperwork to prove my case and sending to CA Attorney General.

This bank in my experience and opinion uses deceptive banking practices to manipulate customers into opening a new account with a promise of a promotional bonus of $250 that I believe they have no intentions of and will change deposit dates not to give you. I felt I was discriminated against when I received constant calls about where my deposits came from because I was African American and looked young. They put unnecessary holds on ATM deposits. I find it to not be up to the standards of other banks.

They discerimidate against handicapped. Said were trounle

I have been waiting 2 months for information to be transferred to the Indiana BMV to transfer the registration and title for my boat. I've paid for my boat slip, yet my boat sits on the driveway. What a poor way to conduct business.

Bucki

i have slways gotten any help i needed at this branch and have been treated very well!!

HORRIBLE. Closed for an RV on March 1. 18 days later no plates no registration. HOURS on hold and nothing but a runaround and now they are saying it might take 4 months. So so so unethical. They already took our money now they feel they can do what they want.

Local Sonoma Branch has no sense of customer service. Refused to take telephone instructions to not roll over CD and then rolled over at minimal interest rate for one year.Demanded we appear in person to give instructions or claim proceeds at the end of the next period. Meanwhile continues to send "offers" that have no interest in doing any business with this rip off organization.

Worst bank I've ever dealt with. When I opened my account they locked the account. When I called to see why they asked me 5 identity questions (with only one having anything to do with me). I failed that identity verification so he asked me the exact same question again and I gave him the exact same answers and I passed the verification. The bank also did not put my opening deposit on the account for multiple days. Then after the deposit showed up they emailed me saying they are closing the account. After days of not being told why, I was finally given an answer of the system couldn't verify me again. I was told my money would be refunded to the debit account I used to make the opening deposit but three weeks later I haven't received it. I called to ask about my money. The representative told me it was recently sent out through check. I spoke with a manager to see why my money isn't being returned to the debit account like I was previously told. He told me that the money was never in the bank of the west account. Then argued with me over this fact when I told him that the money was in the account when they closed my account for no reason. When I asked to speak to someone over him, he magically found my money but still refused to send it back to the debit account. No one would give me the number to the corporate office.

This bank uses [predatory advertising practices through Yahoo email. Yahoo is telling me that if I don't drop my present ad blocker and sign up for theirs or pay them $3.49 a month I will be forced into an inferior email. It seems that Yahoo does have the ability to override my ad blocker plus. Bank of the West pays Yahoo to0 do this. I spoke to a supervisor Anna and she admitted this. I also spoke to Mariaat exec office and she hung up on me. Obviously Bank of the West is aware of the predatory advertising practices they pay Yahoo for. I am putting this info out to my 30K followers that Google says I have. Why use a bank with predatory advertising practices?

Bank of the West is an epic fail where their customers are concerned. Phone wait times are up to an hour for assistance. I have gotten 3 different responses to the same question. They will not respond to their message center, not even to say they are looking into it (This was from 14 days ago) They happily took my money to pay off a loan, but will not release my title. With failure to contact anyone, or get responses I am beyond frustrated

No people to talk too

Ceres ca branch manager is very very rude with me I’m not speaking English very good her name is Ann .

This bank had free checking account, while ago a letter came out making about 8 conditions for free checking,, the most outrageous condition was that ‘customer MUST physically visit a branch once a month,, regardless of the balance. The burdensome demand, would have been fair had they have many branches. They closed one branch that was 4 miles away from us, now the closest branch is 15 miles. In this day and age demanding that customer go to the bank, in order to make the banks look busy is frustrating, insulting, unprofessional, unreasonable,,,, Please, please, please, please if any bank official is reading this note,, kindly please please please remove this ....... condition.

Horrible bank my card was stolen over two months ago and still no money back I'm getting kicked out of my home and cant get my medical services I need for cancer cause I have no money.

Parker Colorado Branch refusing to order money to cash a check written from their bank! So I cannot cash my check! BANK REFUSES TO CASH THE CHECK BECAUSE THEY DO NOT WANT TO ORDER MONEY!

Parker Colorado Branch refusing to order money to cash a check written from their bank! So I cannot cash my check! BANK REFUSES TO CASH THE CHECK BECAUSE THEY DO NOT WANT TO ORDER MONEY!

I called your customer support center and was asked to give my debit number expiration date as well as the 3 digit code on the back of my card. I would like to know is this a common practice for your company to have? Also why when i talk to other bank of the west employees they all tell me they should not be asking for that information. Then when i call back to have them explain it to me the supervisor says that is the procedure and i can deal with it or not.Does this company even care about its customers for one and second do they care that the supervisors they are hiring clearly have a lacking in customer service training and asking for information that can be used to fraud people out of their money. YES I SAID FRAUD PEOPLE AS I WAS REPEATEDLY TOLD BY NUMEROUS MEMBERS OF BANK OF THE WEST STAFF THEY SHOULD NOT BE ASKING FOR THAT INFORMATION AS THEY DO NOT NEED IT. honestly i will be surprised if this bank actually takes any action because from the way i was treated they do ntot care and only care about taking away your money.;

I called your customer support center and was asked to give my debit number expiration date as well as the 3 digit code on the back of my card. I would like to know is this a common practice for your company to have? Also why when i talk to other bank of the west employees they all tell me they should not be asking for that information. Then when i call back to have them explain it to me the supervisor says that is the procedure and i can deal with it or not.Does this company even care about its customers for one and second do they care that the supervisors they are hiring clearly have a lacking in customer service training and asking for information that can be used to fraud people out of their money. YES I SAID FRAUD PEOPLE AS I WAS REPEATEDLY TOLD BY NUMEROUS MEMBERS OF BANK OF THE WEST STAFF THEY SHOULD NOT BE ASKING FOR THAT INFORMATION AS THEY DO NOT NEED IT. honestly i will be surprised if this bank actually takes any action because from the way i was treated they do ntot care and only care about taking away your money.;

1out of 10 Due to defective mobile app for Google pixel 3 for over a month now I have not been able to access my mobile app. Causing many issues. At this time I cannot recommend Bank of the West or is mobile apps.

Bad credit Dept .Chelsey Operation mgr, in particular

horrible customer service at the Tracy branch, Elisa barter was very rude

Unbelievably poor customer service. Phone wait time always exceed 30 minutes. Telephone banking is worthless as they REFUSE to answer any questions on your account in favor of sending you physically into a branch. In today’s advanced communications to fathom being directed in a branch is incomprehensible! The absolute worst in the industry. I have fraud on my account and I cannot get anyone to update my claim. Closing 6 personal and business accounts today based on these pathway and unprofessional interactions!

Horrible bank. I got paid direct deposit on the 12th of April and purchased a few items on the 12th in the morning. My mobile app said i had 1500 in the bank but on the 15th i got NSF fees for everything i purchased on the 12th. This makes no sense and i have called and went into the bank with no resolution at all. I got charged $175 in fees for having money in my bank this makes no sense.

Horrible bank. I got paid direct deposit on the 12th of April and purchased a few items on the 12th in the morning. My mobile app said i had 1500 in the bank but on the 15th i got NSF fees for everything i purchased on the 12th. This makes no sense and i have called and went into the bank with no resolution at all. I got charged $175 in fees for having money in my bank this makes no sense.