Bank of America, National Association Corporate

Complaint ID: 7222608

Product: Credit card or prepaid card

Sub-Product: Government benefit card

Issue: Unexpected or other fees

Subissue:

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: To whom this may concern, Bank of America ( BOFA ). I have an EDD account with this bank. This is the second time my account has been compromised because I have this account. Thanks BOFA for protecting your members. On XX/XX/XXXX, I send the California EDD an email about a reduction of my payment because on XX/XX/XXXX, I was only able to withdraw {$440.00} from the ATM out of {$450.00} that was there. I was expecting to see {$900.00} like weeks before, so I sent EDD another email on XX/XX/XXXX because they had not responded to my email sent on XX/XX/XXXX. On XX/XX/XXXX, they finally respond to my email and suggest I contact BOFA directly because their system shows {$450.00} paid out to me on XX/XX/XXXX which was late and {$900.00} on XX/XX/XXXX. I contacted BOFA on XX/XX/XXXX to find out what happened to my money and they tell me that ATM withdraws were made on XX/XX/XXXX for {$450.00}. I thought weird because the ATM withdraws in only 20 and 100 bill increments, otherwise the week before I would have withdrew {$450.00} also and not {$440.00} when expecting to see {$900.00}. I suspected the EDD was messed up like they have been in the past. In the same conversation I tell them it was not me or anyone in the world I know so they send me to the claims department. Wonderful. The person tells me to fax over a copy of my ID with my claim # XXXX. I do it that same day. Two days later I call BOFA claims and they tell me my claim was denied because either me or someone I allowed withdrew that money. Really BOFA, your accusing me of committing fraud against your bank. How dare you treat your customers like common crooks. What a disgrace to have America in your name and act like a bank for crooks, even your BOFA representative said that is is a common crime and my type of EDD card gets targeted all the time. Let me see your statistics of these crimes at your bank and most importantly, what the freak are you doing about it BOFA! Accuse me, send in the FBI then and sue me first so I can make some money on your bank. BOFA has the proof and video surveillance of this crime. I filed a XXXX XXXX Police report # XXXX XXXX with XXXX # XXXX on XX/XX/XXXX because the BOFA failed to mention this to me when I faxed over my info to the claims department. Now more time has been was wasted.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7222581

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Credit monitoring or identity theft protection services

Subissue: Problem canceling credit monitoring or identify theft protection service

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: I received an email saying that I was approved for an account that I didnt Apply for. I card was supposed to be sent to my old address but because I have the mail forwarded ; the card was sent to my current address. I have no knowledge of this account.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7222565

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: I have 90 charges on my credit card and I have not received any statement for 3 months. I have not received any information about the changes. I NEVER received documents to dispute charges that were not authorized

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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