Comenity Bank Corporate

Comenity Bank has 1 banking locations. Their corporate headquarters address is listed as: 1 Righter Pkwy in Wilmington Delaware.


This corporate page for Comenity Bank includes ratings, links to all Comenity Bank branch profiles locations, reviews, corporate details, directions, routing number,, online banking website, and branch locations.


Comenity Bank Headquarters
Comenity Bank Corporate Headquarters Address:
Comenity Bank
1 Righter Pkwy
Wilmington, Delaware 19803
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Comenity Bank Headquarters Map
Comenity Bank Location Area Map


Comenity Bank Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1 Righter Pkwy
Wilmington, Delaware 19803
Established:
05/01/1989
Became FDIC Insured:
05/01/1989
Corporate Website:
savings.breadfinancial.com
Corporate Structure
Number of Branches:
1
US Bank Branches:
1
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
09/30/2022
Bank Specialty/Focus:
Credit-card Specialization
Bank Holding Company:
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$8,227,293,000
Deposits:
$4,266,558,000
Deposits Held Domestically:
$4,266,558,000
Equity Capital:
$1,343,110,000
Net Income:
$358,019,000
Additional Websites where they accept or solicit for deposits:
www.comenity.net
www.comenity.com
direct.comenity.com
FDIC Oversight
FDIC Region:
2
FDIC Supervisory Region:
New York
Federal Reserve District:
New York
FDIC Field Office:
Claymont
Regulator:
FDIC
Comenity Bank Complaints

View More Comenity Bank Complaints:
1
Complaint ID: 2487895

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Company: Comenity Bank

Complaint:

Company Response: Untimely response

Timely Response: No

Consumer Disputed: N/A


Complaint ID: 2482577

Product: Credit card or prepaid card

Sub-Product: Store credit card

Issue: Fees or interest

Subissue: Problem with fees

Company: Comenity Bank

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A



View More Comenity Bank Complaints:
1



Comenity Bank Reviews and Ratings

Average Customer Rating

2 out of 5 stars from 64 reviews.

27499-Comenity Bank

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

1 stars

Reviewed on June 03 2023 by Sheila

I [-]'t have a bank account I have a [-] [-]


5 stars

Reviewed on May 13 2023 by Denise L.

Has a Sony/Community Bank credit card holder. I have always paid [-] payments on time. I have never been late and I recently called to find out [-] much [-] payoff was and was given a payoff and it was sent immediately and it was paid in full before [-] due date or [-] next billing. So when [-] [-] billing came up there was a [-] balance but they still charged [-] $27 in interest and I have called to dispute this because I paid what they told [-] I owe and nothing was [-] about there going to be some more charges incurred , I called and talked to a customer service person and they [-] that their company does not remove interest fees. I am done with Sony and I [-] no longer recommend this company to anybody.


1 stars

Reviewed on April 30 2023 by Ronald Flesch

Terrible service! I have contacted them at least twenty times and they [-] not respond. I just want them to have [-] invoice sent to [-] and even though they have promised to send it to [-] on at least twenty different occasions, they have not done so. I am going to try to pay off and close this terrible account as soon as possible, and I advise others to avoid doing [-] with them. PS: I would also give them [-] [-] if I could! Also, I [-]'t think people understand [-] to rate companies. There are many people on this site who give them terrible reviews but then give them five start! I [-]'t think they understand [-] to give ratings.


1 stars

Reviewed on April 07 2023 by Jo Cooper

Serious errors in crediting payments


1 stars

Reviewed on January 03 2023 by Darin B

A bank with no physical address, who doesn't answer [-] phone, who's website is redirected... is not a bank


1 stars

Reviewed on December 15 2022 by Vanessa G

I am going through [-] mos HORRIFIC experience I have ever had since birth with Comenity relative to [-] [-]'s Secret card I applied for and was approved for towards [-] end of October. I applied in [-] store and they should not have done [-] application on a tablet because somehow [-] whole thing got screwed up and it did not issue a shopping pass for [-] to purchase [-] 3 bras that I had spent over and hour trying to select. It would not let [-] purchase [-] through even though I had been approved for $150 credit [-]. Well I call customer service and when they couldn't verify [-] accoutn via social sec # it was obvious that [-] social security number was incorrect... even though I had input it several times correctly at [-] store. So I was told to write a letter to [-] bank and include a photo of [-] front and back of [-] drivers license along with [-] social security card explaining what happened. That was done immediately.. [-] forward to December 14th... today... after making over a dozen calls and speaking with over 20 reps and finding out that this had been escalated to [-] in global account services who had written a couple of notes in [-] file indicating that she was having difficulty changing [-] soc Sec #.... NOT ONE HUMAN BEING at that bank has been able to resolve this!!!! UTTERLY UNACCEPTABLE AND UNPROFESSIONAL... Not even ONE phone call to [-] to explain what is going on..... DISGUSTING! So... Today.... I call [-] PRESIDENT of [-] bank to give him and earful!!! I [-] [-] has earplugs because there is going to be some cursing and yelling......


1 stars

Reviewed on November 29 2022 by Robert S

AVOID DEALING WITH COMENITY BANK IF AT ALL POSSIBLE! I have been with Bank of [-] over 35 years and have not had a significant problem with them in all that time...and I [-] NOT love them. Since Comenity took over service on [-] AAA Credit Card in October of 2022, less than 2 months ago, I have had 3 MAJOR [-], [-] latest of which [-] cause [-] to cancel [-] important [-] trip. And of course, they are not accepting blame or fixing [-] obvious situation ,but they [-] review it...in 30 to 90 days! Am I supposed to be [-]...or grateful? This is not [-] a [-] bank operates or treats customers...especially [-] ones! I can't imagine that they have any customers willing to stick with them for [-]. I sure won't! Goodbye AAA, good riddance, Comenity!


1 stars

Reviewed on November 10 2022 by joseph g

have trouble with bjs Master charge card thru comenity bank since [-] 2022 [-]'t been unable to get into [-] account for [-] last 7 days and neither of [-] 4 assoc that tried to help were unable too. thanks for bjs changing their master card to a [-] bank


1 stars

Reviewed on November 07 2022 by S

Worst customer service I've ever experienced. Can't speak with anyone, website is always down, they send credit cards that done work. Terrible [-].


1 stars

Reviewed on October 25 2022 by John

Worst customer service I have ever seen.


1 stars

Reviewed on October 23 2022 by Jill A

I have had credit with commenity for over 7 years, although i get a [-] statement i always [-] online. I recenlty missed a 600.00 payment for no interest. Yes, [-] fault. i was 900 away from a [-] balance and they hit [-] with 1500.00 first time i have missed pay off, i literally am sick, in times so crappy it hurts just hurts, enough to tears.


1 stars

Reviewed on October 16 2022 by Bruce K

They should be closed


1 stars

Reviewed on October 13 2022 by Rob M

WHERE IS [-] 0 [-] RATING? WORST BANK EVER. WAITED ON HOLD FOREVER! They have sold their soul to Big [-], so you can't talk to anyone. They've all been replaced by Robots! Run from this Company!


5 stars

Reviewed on October 10 2022 by Gail

I agree with all [-] other reviews. There is no street mailing address for payments so I can't pay through [-] bank., Then [-] [-] comes late, which I [-]'t yet received for October, and I get a late fee. I argued them to drop [-] fee and they finally did. Seems they had [-] wrong address; however, [-] first [-] came to [-] right address. I can't wait to pay this off and tear it up! At least by calling them I did get [-] balance and [-] amount of payment due. Another half hour wasted.


1 stars

Reviewed on August 26 2022 by TRACI W

Comenity is [-] worse bank I have dealt with in [-] last 15 years. I have been owed a credit from [-] online shopping account for $145. [-] company tried processing [-] return but Comenity couldn't process [-] return. I called Comenity and they [-] [-] store hadn't submitted [-] refund yet. Then I called [-] store back and they [-] it was [-] bank. and now they are tacking on late fees as [-] only balance left is [-] credit amount.


1 stars

Reviewed on August 18 2022 by Donald J

very strange. Not really a proper bank, just a credit card lender.


1 stars

Reviewed on July 26 2022 by Brian K

Having a problem with [-] online account no one is allowed [-], customer care, fraud, [-]. Hacked by [-] Ukrainians I'm guessing charged two grand. I didn't get [-] alert like last time. Can't even close it if I wanted too.


1 stars

Reviewed on July 22 2022 by Sandra J

Like to know if you went out of [-], [-]'t been able to use this credit card for 3 months now and can't get on [-] website to see if there is a balance at all


5 stars

Reviewed on July 15 2022 by Taras B

Bank is impossible to get a hold of. Comenity does financing for smile generation credit card. their site doesn't list actual [-] location. site glitches out when you click on [-]. When you are transferred to speak to someone, it drops you off after one ring consistantly.


1 stars

Reviewed on June 30 2022 by Tracy P

Terrible organization in Comenity Bank


2 stars

Reviewed on June 28 2022 by Jeanette S

Horrible/ if I knew this store was with this bank i would never [-] it! Poor communication.always charging unnecessary late fees which they cannot explain


1 stars

Reviewed on May 23 2022 by J. D

Their customer service [-]! It took them six days to answer a simple question, passing it off and telling [-] to call their main number where it's impossible to talk to a live person. These idiots have no concern for their customer's valuable time. What's [-] use of having secure customer messenger service if [-] people on [-] other end are clueless ?


1 stars

Reviewed on March 29 2022 by Marilyn N

Late fees charges


1 stars

Reviewed on January 25 2022 by Jeffrey P

Horrible bank with unethical billing practices that intentionally destroy your credit. No was to get a live individual to help.


1 stars

Reviewed on January 24 2022 by lf s

Execution and operation, as well as customer service and information technology of this organization are [-] absolute worst!


1 stars

Reviewed on January 19 2022 by Michael S

Worst place.. AVOID AVOID AVOID


1 stars

Reviewed on November 29 2021 by James L

This bank should be avoided at all costs. I is similar to [-]: easy to get into, impossible to get out.


1 stars

Reviewed on November 28 2021 by GWENDOLYN T

I tried for several months to speak with Comenity concerning their late fees. I ask everyone I speak to [-] they know that people and I are having hard times. I pay [-] account every month late. I tried to discuss [-] facing financial challenges with [-] number of people at Comenity. I also used [-] number on [-] website for facing challenges with no help. I have 140.00 dollars worth of late fees for trying to pay [-] [-] each month. I discuss [-] challenges every month with no results. Comenity is not concern with their customers. They just want to use this opportunity to make more money.


1 stars

Reviewed on November 27 2021 by Eleanor D

Horrible customer service. Representatives [-] up on [-] as I Wad taking, they were rude.
As representatives for BJ's they need to be trained in customer service. It took a [-] time to resolve their error.
They [-] up on [-] as I tried to resolve [-] account.


1 stars

Reviewed on October 20 2021 by kimberly a

billing


5 stars

Reviewed on June 24 2021 by Trisha S

Worst Customer Service I have ever experienced and totally regret being with this Bank.


5 stars

Reviewed on May 24 2021 by James P

Terrible


5 stars

Reviewed on May 18 2021 by Stephen P

Horrible!


5 stars

Reviewed on May 13 2021 by Stephen N

I have a BJ’’s perks Mastercard. Despite paying [-] full amount of [-] [-] before [-] due date i was charged interest of $19.88 on a balance of $1473.89 for being allegedly 1 day late. This is approximately annual interest of $7300 on a debt of $1448. Outrageous


5 stars

Reviewed on April 13 2021 by Nicolle m

I [-] give commenity bank 0 [-]. I had multiple credit cards through them for 15 years. I paid [-] 2 credit card bills 1 hour late (central time, not eastern) would not reverse [-] late fees. Closed all [-] accounts.


5 stars

Reviewed on March 10 2021 by Jennifer

[-] NOT USE COMENITY BANK


1 stars

Reviewed on January 25 2021 by Jessica

Worst customer service ever. They say they [-] help during income loss due to COVID and they just make everything even more stressful. They [-]'t care about their customers and they are [-]
I asked to speak with a supervisor [-] was a heartless jerk who refused to help [-] in [-] way I needed help. All bc I got a [-] $15 credit last [-]
Didn't even cover [-] late fee. Now they have tacked on so many fees and lowered [-] limit that I am over [-] limit and behind
I have called and emailed and have not received any help. They are liars who [-]'t care about their customers
I was embarrassed at [-] I was not only treated but [-] [-] communication went on between [-] many CSR I had to talk to and basically beg for refunds to help and instead of helping I felt as if they were taunting [-] and [-] situation. I felt as if they were distant and cold. No empathy at all.


5 stars

Reviewed on December 18 2020 by Jesse C

Im very pleased with [-] service i have received from [-] bank and [-] Sony Visa


5 stars

Reviewed on November 25 2020 by Angelique J

WORST BANK EVER! NEVER DOING SERVICE WITH THEM ANYMORE.


5 stars

Reviewed on November 11 2020 by Barbara J

interest rate


1 stars

Reviewed on August 20 2020 by SUNDARAM V

I am trying hard to acquire [-] address to which I should make [-] BJ’s Credit card payments. [-] efforts have been outstandingly unsuccessful. Can you not help?
[-] V Ramanan MD


1 stars

Reviewed on August 05 2020 by lizette v

terrible bank with deceptive fees


5 stars

Reviewed on July 20 2020 by Gary F

Since [-] 28th I've had [-] with Comenity Bank as of today [-] 20th I've spoke to at least 15 different people at Comenity. Although [-] [-] are very simple no one has done anything to resolve [-] issue. Today I was told it [-] take another 60 days to to correct a problem caused 100% by a Comenity error. I would rate Comenity Bank a "0" [-].


5 stars

Reviewed on July 18 2020 by JODI F

This bank is abhorrent and cares only about [-] amount of money they make, not about people! I have a very good payment history and have had one late payment with this company which was [-] error on their side in crediting a return. After being out of work for 3 months due to Covid just like [-] rest of [-] country, I still scraped together enough money to make [-] payment every month but made it a couple of days late ONCE and they absolutely refuse to credit [-] $35 late fee back! Unbelievable!! Absolutely unconcerned with their customers!!


1 stars

Reviewed on July 14 2020 by James K

Stay [-] AWAY from this "bank." They steal from you. I made a payment but still had a balance on [-] account of $0.21. (That's 21 CENTS.) They charged [-] a late fee of $37 and a "minimum interest charge" of $2.00. For 21 CENTS!


5 stars

Reviewed on July 06 2020 by Isaac M

Just joined through credit card. 💳.


1 stars

Reviewed on June 09 2020 by Larry Z

Terrible experience in having bank release [-] funds for transfer after maturity on [-] certificate of deposit. BEWARE!!


5 stars

Reviewed on May 26 2020 by SHEILA L

[-] bank is not able to take telephone calls and it makes mistakes. I am removing [-] deposit.


1 stars

Reviewed on April 01 2020 by Isola

[-]


1 stars

Reviewed on March 16 2020 by Leslie W

This is a greedy bank. Raising rates during a pandemic.


1 stars

Reviewed on March 16 2020 by Leslie W

This is a greedy bank. Raising rates during a pandemic.


1 stars

Reviewed on February 23 2020 by Dawn B

Their credit card [-]!!!!


1 stars

Reviewed on November 25 2019 by CAROL S

THIS BANK WORST THAN [-] OTHERS, CITIBANK, WELLS FARGO, AND ON AND ON


5 stars

Reviewed on November 15 2019 by Henry S

TERRIBLE... I called about a mistake and they refused to remove their extraordinarily outrageous interest charge. I pay [-] credit cared bills IN FULL every month. They [-] cause [-] to stop using this card and to no longer purchase from [-] company whose affinity card I have used. Their Supervisor expressed that [-] did not care that [-] company would lose [-] as a good, longtime customer.


5 stars

Reviewed on June 19 2019 by greg

Very poor customer service and [-] practices


1 stars

Reviewed on June 18 2019 by Sharon M

No reviews for this location! Are [-] executives not responsible for all aspects of this company?


1 stars

Reviewed on March 11 2019 by Annette c

Comenity double charged [-] visa. [-] it declined. Ran it twice. Both charges went through. Comenity has NO RECORD of receiving a payment for [-] account. I’ve talked to several reps who were rude and unhelpful. I want this fixed!


1 stars

Reviewed on March 06 2019 by Carol S

Different retail credit cards through COMENITY. ALL CLOSED. FUNCTIONS LIKE ALL [-] OTHER BIGGIES, VERY UNPROFESSIONAL, SLEAZY


1 stars

Reviewed on January 17 2019 by RONALDTAYLOR

[-] WORST CUSTOMER SUPPORT, LIES NOTHING BUT LIES


1 stars

Reviewed on November 14 2018 by Arlene B

Worst Pay [-] [-] Online Ever and Telephone System is Terrible


1 stars

Reviewed on October 22 2018 by Edwin B

[-] worst bank, they advertise fake financing deals, then when you call to correct they tell you too bad and that they aren't going to [-].


1 stars

Reviewed on August 27 2018 by Sue N

SCAM rewards!!! Won't sent Visa gift card to POB where statement is send for almost 2 YEARS!!! SCAM!!


1 stars

Reviewed on July 05 2018 by Richelle R

I have been getting charged late fees for a card that was paid in full for 7 months now and they are taking it out of [-] cards available balance and charging [-] interest on their late fee!!!! I have tried to call and explain and been left on hold for 30’ mins to [-] hour each time before hanging up and this last time I got a supervisor who never spoke to [-] but offered to waive $50/300 in late fees and interest if I agree to pay [-] rest!!! I owe [-] dillars and they are [-] [-] credit!!!


1 stars

Reviewed on May 15 2018 by james b

[-] Never use them again


Branch Locations for Comenity Bank
Generic Bank Image - No Logo available
The following is a directory of all branch offices for Comenity Bank
Pages: 1
Comenity Bank - Comenity Bank
1 Righter Pkwy
Wilmington, Delaware 19803
Pages: 1
Comenity Bank Name Changes
The following are other names Comenity Bank has been known by over the years:

In 2011 their name became: World Financial Network Bank.

In 2013 their name became: Comenity Bank.

Comenity Bank Headquarters' Locations
The following addresses are where Comenity Bank has had their headquarters:

Moved From: 4590 EAST BROAD STREET to 800 Techcenter Drive, Gahanna, OH 43230.

Moved From: 800 TECHCENTER DRIVE to 3100 Easton Square Place, Columbus, OH 43219.

Moved From: 3100 EASTON SQUARE PLACE to One Righter Parkway, Wilmington, DE 19803.

Moved From: ONE RIGHTER PARKWAY to One Righter Parkway, Suite 100, Wilmington, DE 19803.