Bank of the West has 13 banking locations. Their corporate headquarters address is listed as: 108 W Northwest Hwy in Grapevine Texas.
This corporate page for Bank of the West includes ratings, links to all Bank of the West branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.
Bank of the West Corporate Headquarters Address:
Bank of the West
108 W Northwest Hwy
Grapevine, Texas 76051
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Bank of the West Headquarters Phone Number:
(817) 310-3555
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Bank of the West Location Area Map
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
108 W Northwest Hwy
Grapevine, Texas 76051
Became FDIC Insured:
04/01/1986
Corporate Website:
www.bnkwest.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
GREATER SW BANCSHARES INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits Held Domestically:
$701,020,000
Equity Capital:
$58,841,000
FDIC Supervisory Region:
Dallas
Federal Reserve District:
Dallas
View More Bank of the West Complaints:
1
Complaint ID: 6711812
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Banking errors
Company: BANK OF THE WEST
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6707387
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Subissue: Problem with fees
Company: BANK OF THE WEST
Complaint: We have had fraudulent use of our credit cards over the past few years, so we applied for a new card with a smaller company. We charged about {$1000.00} on the card and signed up for online statements. We waited for a statement that did not come. We kept getting error messages that stated " Online banking is temporarily unavailable. '' We called numerous times to see why the password was not working. We were on the phone with Bank of the West customer service for over XXXX XXXX hours one time with them trying to get into our account. Finally, we asked for regular mailed statements so that we could verify that the charges were legitimately ours. We made a payment of that amount, but did not include the late payment fee that they charged us -- which was not our fault as the company could not get us an invoice, and the customer service rep stated that we would not have to pay. We canceled that card as we saw that this bank could not properly handle credit cards. The bank has sent us more invoices with late fees on top of late fees. We have phoned and written numerous letters to the bank to try and resolve this problem, but they simply do not understand that we do not owe them late fees and continue to send us late notices.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6568954
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Fee problem
Company: BANK OF THE WEST
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Bank of the West Complaints:
1
Average Customer Rating
5 out of 5 stars from 1 reviews.
26627-Bank of the West
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on November 24 2020 by anthony a
after being with your bank over 20yrs we have decided NOT to bank with you anymore absolutley [-] worst customer service!!! I cant even begin to tell you what a terrible experience in [-] last year with your bank with your customer service people [-] NOT know [-] to answer questions or resolve issues and if they even try to help they sound annoyed that they have to help you!!! due to us buying a home moving from [-] west coast to [-] east coast we needed to pull monies out of our account for our down payment and since your bank does NOT wire monies over a certain amount "LIKE OTHER BANKS"! [-] husband [-] Kephart had to fly back to california to our BRANCH and take [-] money out there !! As [-] went up to [-] teller they didnt even ask him for his ID like WTH? flyies from NC to California and they dont ask? this cashiers check was for over 100K. than unfortaneltly our RV [-] is through Bank of [-] West we just experienced you taking out our payment 2x same week so getting that money was very CHALLENGING i mean we just retired and who wants to pay $891.00 twice in a month if they dont have to! plus life right now is hard enough on people!! so today called again :since i call once a week anyway" to try and see [-] and where is our monies from that extra payment on [-] RV, wait on hold 25 minutes at 10 am than talk with someone in [-] [-], so they give [-] [-] same run around they gave [-] a week ago. I cant even put into words whats been happening FINALLY!!!!!! a supervisor gets on phone {[-] [-]}?? and tells [-] a whole different story, [-] was so rude like I WAS ANNOYING HIM!!!!!!!!!!! SO [-] to leave this bank!! making sure none of our friends or family get into this situation. Too bad i guess we are just 1 family out of thousands so they dont need our [-] anymore? still after 9 days of SUPPOSEDLY our monies are coming ?! its only a $891 mistake RIGHT? NOT I really [-] and pray this goes somewhere someone [-] read this and want to talk to us about it but doubt it since talking with [-] supervisor [-] [-] didnt give a [-]!
The following is a directory of all branch offices for Bank of the West
Pages: 1
Pages: 1
The following addresses are where Bank of the West has had their headquarters:
Moved From: 950 NORTH BELT LINE ROAD to 2111 West Airport Freeway, Irving, TX 75062.
Moved From: 2111 WEST AIRPORT FREEWAY to 108 West Northwest Highway, Grapevine, TX 76051.