Woodforest National Bank

Worst bank EVER! I’ve just been hung up on by customers service after being on hold for 29 minutes and 49 seconds, this does not shock me it is standard procedure in my experience. The fraud alert system does not work, my card has been shut down at minimum 8 times in the past 12 months and it always happens on a Friday leaving me stuck out until the following Monday. The customer service agents are less than helpful they just want to get you off the phone. My last encounter “today” happen like this, I did manage to get my caed turned back on so I could purchase a special fitting to get the the water back on in my house “yes I was without water all weekend AGAIN because of the fraud alert system they have in place. I asked to speak with a supervisor so I could find exactly how ,any times my card had been shut off in the last 12 mounths. Around the 18 minute hold time I was told the call back had been canceled? How is that when I was told I was beeping transfere to a supervisor so I continued to stay oh hole until I was hung up on at just shy of a 30 minute hold. I am exhausted and I’m pulling my money and plan on telling as many people as I can reach how this bank treats its customers I will not stop until death!

After vover 20 years as a customer, I am fed up with Woodforest NAtional Bank in The Woodlands, TX.
I have been ubable to pay bills online from my Woodforest National Bank checknig account sincebefore September 16, 2022.
The response from the bank has been platitudes, excuses and worthless promises. There is no sense of urgency from the bank to resolve the problem. My only option seems to be to close my account and move to a reliable bank.

Perez

It was horrible! I was in line 45 minutes and since I was needing to withdraw money they waited on everyone behind me

No good

Good banking. Friendly staff

Why is it no one ever answers the phone? I call and call and no one ever answers, and if you leave a message with phone number they never call back. Can't get any answers to questions unless you go to the bank in person, and everyone doesn't just have time to drive all the way to the bank to get an answer to a simple question?

Proft

Woodforest is absolutely the worst when it comes to customer service. The absolute worst. If you can take your business or personal banking elsewhere I strongly, STRONGLY, recommend you do so. And, if somebody at Woodforest wants to call me back (since you never do), I can be reached at 713.828.2650. #WORSTBANK EVER!!!

Worst bank I have ever dealt with. You cannot go any further than a Lead Supervisor to register a complaint. Employees are never updated on new procedures nor do they have a clue about what services are available to the Customer. I WOULD NOT RECOMMEND THIS BANK EVE

I'm extremely unhappy with this bank for many reasons but most importantly it's because ployees are not knowledgeable in routine practices and services that can be offered to t
Customer and there's no accountability when the employees are completely at fault

1 star

Always helpful,courteous and professional

2wks ago i made a purchase off my card the next day my card was locked for security reasons, the night of 10/27/21 my card was fraudulent used 6or 7 transaction why was that not detected now i have to wait for a investigation for my own money that I trusted WF to protect. Period i need my money.

They Wood Forest Bank make your financial decisions for you invading your personal life to decide for you what you can and can not do with your money

All the employees at the Danville KY branch is rude and would not answer simple questions. As simple as the last name of a teller. The bald headed manger is an ass. would not bank at this bank ever!

I have been very satisfied with the service.
The notifications give me a sense of security thát was lacking 8n the larger national banks I have used in the past.
The tellers and bank personal are friendly and helpful. I have recommended this bank to multiple people and will continue to do so

not good this is a horrible bank and services are bad too. I have been waiting on my debit card to get to my place and never received it yet. This is ridiculous they sent out 3 debit cards and still waiting on my debit card. I would not recommend this bank to anyone. Im her daughter Tammy Future Toscolono. Im not happy and neither is she. They should always check the information before sending anything out to a customer. I will never get account with you. My mom has had nothing but problems with this bank and it is bad.1

I request to speak with the regional manager of the bank. The bank manager then calls the manager herself and pretends that I am upset because of a check hold? I am not or have never been upset about a check hold which is protocol for most or all banks. I was upset that her language implied that I am a scammer in front of other bankers, I have been dealing with the poor moods of her staff, and dealing with the obvious gossip of me as a new banker, and catching at least 2 members going through my bank account when they were not servicing me!! Seriously unprofessional location and I let them know about it in person. This has been the most humiliating experience of my life and the bank manager is allowed to have her job and all of her rude staff

Woodforest Bank

I had an account with SunTrust Bank in South Boston, VA 32 miles south f where I live. I closed that accoumt duet 4 fraudulent charges resulting my account overdrawn more than $900. I call the branch in Farmville being 24 miles NE and was told any fraudu;ent charge blocks the debit card with the balance remaining uinchaged. I opened my account inside Walmart where I shop on May 1, 2020 and am real grasteful to Daniel Ledger.

Re experience need to speak with CEO

1

1 star I keep having problems with my account and I have been to my bank many times and have spoken to my bank manager and they keep allowing the problems to continue. Purchases are being made with my permission and on going overdrafts when I don't even have that for my account they fix it then weeks later it happens again after they tell me it's been fixed and won't happen again. There needs to be legal action against this bank since nothing is being done, because this is my credit and my name being damaged not this bank. It's a shame you can't have someone help you or take care of there customers like other banks do.

Absolutely the worst service I have ever gotten from any business not just from a bank but from any business when I complained about the service and said service like that could cost them customers I was tol they could care less if I left that Woodforest had many satisfied customers

I am a widow who has raised 4 children and woodforest banking has always been there for my family . Til I deposited a 40,000.00 check. It had been close to a month and I have been. Trying to have access to it today. Still waiting . This has cost me service charges I tried to use it again last night and you are adding in my struggle. Please give me access to my money .you are just trying to make sevice charges. My phone is 309 204 7227. Branch East Peoria Illinios

They take 30 days to give you your money when THEY have issues with their atms. :) and wont do anything to help except file a dispute�

Woodforest National Bank contributes money to help elect Ted Cruz who is making a mockery of our elections, so I would rate Woodforest National Bank a ZERO.

This bank is a joke!!!! They have had me jumping through hoops to find out my account has been closed due to fraud. No one contacted me to make me aware of said situation now I'm left with no account and no money. Worst bank ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had to call the cops when on 2 separate occasions the tellers refused to give my husband our money out the bank because I was with him our rent was late as of a few other things the teller told me I need to give a copy of my marriage certificate and when the cops were just called recently the teller gave our information to the department of aging and reported that my husband was being taken advantage of and sent the police to my home to do a welfare check because we went to the bank to get a cashier's check to deposit $5,000 and get a cashier's check for the $5,000 so she sent the police here and gave the department of aging my husband's birthday and name and that is unacceptable you are not able to release that information and you work at a bank said done it ain't even fire people for refusing to give the people that bank with you your money

I have been with WoodForest National Bank for 5 years and a scam went into my account and Woodforest National Bank would not return my money. I called several people in there Customer Service and they would not give me to someone in their Corporate Office to clarify this situation. I closed my account and I would not advise anyone to use this Bank. We are in Pandemic Times. I was very heartbroken.

I have deposit a check from a very reputable banks. I have called that bank and asked if the check had been presented and it has. During the covid19 I had to over drawl my account hense why I signed up for the over draft protection and now I deposit a check into my account the branch wants to put a 7 day hold on my check bc I had my account negotiable for 6 days. I took a loan out to pay my rent and car payments and now I can’t because the branch manger is miserable and all the quality of people that work at the branches are not the best and they are completely rude. I called the customer service and they won’t help me one bit because it’s at the branch level. I would not recommend this bank to nobody if u over draft ur account for a penny they will charge u $32 and not refund you.

I have deposit a check from a very reputable banks. I have called that bank and asked if the check had been presented and it has. During the covid19 I had to over drawl my account hense why I signed up for the over draft protection and now I deposit a check into my account the branch wants to put a 7 day hold on my check bc I had my account negotiable for 6 days. I took a loan out to pay my rent and car payments and now I can’t because the branch manger is miserable and all the quality of people that work at the branches are not the best and they are completely rude. I called the customer service and they won’t help me one bit because it’s at the branch level. I would not recommend this bank to nobody if u over draft ur account for a penny they will charge u $32 and not refund you.

Damaged my mothers ATM card. Tried several times to get it replaced for and all I get is the run arounds. My mother is bed bound, unable to write, or understand due to two strokes. MY QUESTION IS IS THIS HOW THEY TREAT THE ELDERLY AND DISABLE PEOPLE

This Bank is nothing but a SCM..They will { Robert E Marling} steal your money and scam the hell out of you on the internet..He is a POS!!!!!!!!!!

This is the most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they do not have a line that answers at that time.

This is the most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they do not have a line that answers at that time.

On line banking

Major rebuttal . I have reopend a dispute TWICE . this man stole money off my card . I have a case number . WOOD FOREST IS NOT GIVING ME MY MONEY .

I was very happy with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. My company didn’t send my direct deposit through which over drafted my account. I checked my app as I always do and had like 17 overdraft fees and this was not my fault. I wasn’t spending frivolously I was praying bills with money I thought was in the account. Woodforest refused to help with the fees that totaled to 500 Plus dollars. They only took two of the 29.00 fees off then I signed up for the “take charge program” and sign legal documents. They told me as long as a direct deposit comes through you are fine. The program wasn’t clearly explained because the branch manager clearly didn’t know what she was doing. On the 29th of September 4 days before my direct deposit was gonna hit they charged off my account and took my money. I specifically asked the branch manager if I did the “take Charge program” would they keep my account open and allow me to keep my money so I can pay my bills? She said yes. Now my account is closed and I can’t pay my rent. I believe she tricked me into paying the bill which I was gonna pay anyway just not all at once. I don’t make much money to begin with and this is a hard blow. If I had known alll I had to do was deposit 15 dollars and the account would stay open I would have done that and I wouldn’t be getting kicked out of my apartment. I want to speak to Corporate

I was very happy with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. My company didn’t send my direct deposit through which over drafted my account. I checked my app as I always do and had like 17 overdraft fees and this was not my fault. I wasn’t spending frivolously I was praying bills with money I thought was in the account. Woodforest refused to help with the fees that totaled to 500 Plus dollars. They only took two of the 29.00 fees off then I signed up for the “take charge program” and sign legal documents. They told me as long as a direct deposit comes through you are fine. The program wasn’t clearly explained because the branch manager clearly didn’t know what she was doing. On the 29th of September 4 days before my direct deposit was gonna hit they charged off my account and took my money. I specifically asked the branch manager if I did the “take Charge program” would they keep my account open and allow me to keep my money so I can pay my bills? She said yes. Now my account is closed and I can’t pay my rent. I believe she tricked me into paying the bill which I was gonna pay anyway just not all at once. I don’t make much money to begin with and this is a hard blow. If I had known alll I had to do was deposit 15 dollars and the account would stay open I would have done that and I wouldn’t be getting kicked out of my apartment. I want to speak to Corporate

I was very happy with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. My company didn’t send my direct deposit through which over drafted my account. I checked my app as I always do and had like 17 overdraft fees and this was not my fault. I wasn’t spending frivolously I was praying bills with money I thought was in the account. Woodforest refused to help with the fees that totaled to 500 Plus dollars. They only took two of the 29.00 fees off then I signed up for the “take charge program” and sign legal documents. They told me as long as a direct deposit comes through you are fine. The program wasn’t clearly explained because the branch manager clearly didn’t know what she was doing. On the 29th of September 4 days before my direct deposit was gonna hit they charged off my account and took my money. I specifically asked the branch manager if I did the “take Charge program” would they keep my account open and allow me to keep my money so I can pay my bills? She said yes. Now my account is closed and I can’t pay my rent. I believe she tricked me into paying the bill which I was gonna pay anyway just not all at once. I don’t make much money to begin with and this is a hard blow. If I had known alll I had to do was deposit 15 dollars and the account would stay open I would have done that and I wouldn’t be getting kicked out of my apartment. I want to speak to Corporate

I'm in mexico and have over $35,000 in my acct.. I use this acct to pay all my bills but I use my credit cards for purchases. I went to ATM in mexico and my card was declined! I call customer service and spoke with 26954192
Hilary or silvery
93941employee #
She was absoluty no help!! She informed me my card was deactivated in June (today is 10/2/2019) and said it was my fault I should of called to verify my card before leaving the US!! SO IM STUCK IN MEXICO with no access to my money!!!! I told her to unsuspend my card and she refused!! I asked her where her office was located she told me woodlands Texas and I live 5 minutes from there .. I'll be in Monday to close my acct I've been with them over 15 years .. The absolute worst customer service I've ever experienced

I bank at the branch in Norfolk VA.,I have opened an account with them three different at the same bank status,Also has a direct deposit account,wrote a letter to request a 3,000 dollar loan,they can deduct from my account,no response,and now I'm overreacting,it's sad banks don't help there customers

Cannot believe the incompetence and lack of accepting responsibility for their mistakes.

I have been with Woodforest for many years. The only good thing about this bank is the hours that it is open, and getting your pay check a day earlier. Other than that it is trash!!! high service charges, hidden charges, rigged mobile deposit site. I would not recommend this bank to anyone, not even my worst enemy.

Hello,
This is Isaiah Smith I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and the experience was absolutely horrible.
Angela from customer support was suppose to help me but she made it very difficult for me in fact she could not even explain correctly how this merchant had received my card info after taking out 600 dollars from my account and had the audacity
The suggest I pay 35 dollars for a life time block from the merchant!!! All I wanted was to be credited my money back to my account because I had not approved of anything and she even said it was weird they were charging me different amounts!? She didn’t even want to give me her last name or the correct number for corporate to make a complaint I will never bank here again and will suggest others not to either.

Hello,
This is Isaiah Smith I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and the experience was absolutely horrible.
Angela from customer support was suppose to help me but she made it very difficult for me in fact she could not even explain correctly how this merchant had received my card info after taking out 600 dollars from my account and had the audacity
The suggest I pay 35 dollars for a life time block from the merchant!!! All I wanted was to be credited my money back to my account because I had not approved of anything and she even said it was weird they were charging me different amounts!? She didn’t even want to give me her last name or the correct number for corporate to make a complaint I will never bank here again and will suggest others not to either.

Hello,
This is Isaiah Smith I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and the experience was absolutely horrible.
Angela from customer support was suppose to help me but she made it very difficult for me in fact she could not even explain correctly how this merchant had received my card info after taking out 600 dollars from my account and had the audacity
The suggest I pay 35 dollars for a life time block from the merchant!!! All I wanted was to be credited my money back to my account because I had not approved of anything and she even said it was weird they were charging me different amounts!? She didn’t even want to give me her last name or the correct number for corporate to make a complaint I will never bank here again and will suggest others not to either.

3....WFB closed my account due to inactivity. I changed all my direct deposits/payments to a WFB closed account! I beg you send a courtesy letter two weeks before closing an account. Let us reply with a yes or no to closing the account. Now I have a real mess! Thank you.

Wood forest is a ShiiTT BANK THEY DECLINED MY REFUND OF MONEY ABCK AFTER MY CARD HAS BEEN STOLLEN !!!! WHY DONT YAHLL HAVE PIN NUMBERS

I love this bank so much they helped me out with every single question that i asked.

Woodforest has been a nightmare with my account!!

I am just getting really frustrated because it will be going on 2 weeks and I haven't heard an updated on anything for my case,I turned in so many documents that they needed and I thought that would help the best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they don't know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.