Woodforest National Bank has 770 banking locations. Their corporate headquarters address is listed as: 1330 Lake Robbins Dr in The Woodlands Texas.
3 out of 5 stars from 54 reviews.
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Worst bank EVER! I’ve just been [-] up on by customers service after being on hold for 29 minutes and 49 seconds, this does not shock [-] it is standard procedure in [-] experience. [-] fraud alert system does not work, [-] card has been shut down at minimum 8 times in [-] past 12 months and it always happens on a Friday leaving [-] stuck out until [-] following Monday. [-] customer service agents are less than helpful they just want to get you off [-] phone. [-] last encounter “today” happen like this, I did manage to get [-] caed turned back on so I could purchase a special fitting to get [-] [-] water back on in [-] house “yes I was without water all weekend AGAIN because of [-] fraud alert system they have in place. I asked to speak with a supervisor so I could find exactly [-] ,any times [-] card had been shut off in [-] last 12 mounths. Around [-] 18 minute hold time I was told [-] call back had been canceled? [-] is that when I was told I was beeping transfere to a supervisor so I continued to stay oh hole until I was [-] up on at just shy of a 30 minute hold. I am exhausted and I’m pulling [-] money and plan on telling as many people as I can reach [-] this bank treats its customers I [-] not stop until death!
After vover 20 years as a customer, I am fed up with Woodforest [-] Bank in [-] Woodlands, TX.
I have been ubable to pay bills online from [-] Woodforest [-] Bank checknig account sincebefore [-] 16, 2022.
[-] response from [-] bank has been platitudes, excuses and worthless promises. There is no sense of urgency from [-] bank to resolve [-] problem. [-] only option seems to be to close [-] account and move to a reliable bank.
Perez
It was horrible! I was in [-] 45 minutes and since I was needing to withdraw money they waited on everyone behind [-]
No good
Good banking. Friendly staff
Why is it no one ever answers [-] phone? I call and call and no one ever answers, and if you leave a [-] with phone number they never call back. Can't get any answers to questions unless you [-] to [-] bank in person, and everyone doesn't just have time to drive all [-] way to [-] bank to get [-] answer to a simple question?
Proft
Woodforest is absolutely [-] worst when it comes to customer service. [-] absolute worst. If you can take your [-] or personal banking elsewhere I strongly, STRONGLY, recommend you [-] so. And, if somebody at Woodforest wants to call [-] back (since you never [-]), I can be reached at [-]. #WORSTBANK EVER!!!
Worst bank I have ever dealt with. You cannot [-] any further than a Lead Supervisor to register a complaint. Employees are never updated on [-] procedures nor [-] they have a clue about what services are available to [-] Customer. I WOULD NOT RECOMMEND THIS BANK [-]
I'm extremely unhappy with this bank for many reasons but most importantly it's because ployees are not knowledgeable in routine practices and services that can be offered to t
Customer and there's no accountability when [-] employees are completely at fault
1 [-]
Always helpful,courteous and professional
2wks ago i made a purchase off [-] card [-] next day [-] card was locked for security reasons, [-] night of 10/27/21 [-] card was fraudulent used 6or 7 transaction why was that not detected now i have to wait for a investigation for [-] own money that I trusted WF to protect. Period i need [-] money.
They Wood [-] Bank make your financial decisions for you invading your personal life to decide for you what you can and can not [-] with your money
All [-] employees at [-] Danville [-] branch is rude and would not answer simple questions. As simple as [-] last name of a teller. [-] bald headed manger is [-] [-]. would not bank at this bank ever!
I have been very satisfied with [-] service.
[-] notifications give [-] a sense of security thát was lacking 8n [-] larger [-] banks I have used in [-] past.
[-] tellers and bank personal are friendly and helpful. I have recommended this bank to multiple people and [-] continue to [-] so
not good this is a horrible bank and services are bad too. I have been waiting on [-] debit card to get to [-] place and never received it yet. This is ridiculous they sent out 3 debit cards and still waiting on [-] debit card. I would not recommend this bank to anyone. Im her daughter [-] Future Toscolono. Im not [-] and neither is she. They should always check [-] information before sending anything out to a customer. I [-] never get account with you. [-] mom has had nothing but [-] with this bank and it is bad.1
I request to speak with [-] regional manager of [-] bank. [-] bank manager then calls [-] manager herself and pretends that I am upset because of a check hold? I am not or have never been upset about a check hold which is protocol for most or all banks. I was upset that her language implied that I am a scammer in front of other bankers, I have been dealing with [-] poor moods of her staff, and dealing with [-] obvious gossip of [-] as a [-] banker, and catching at least 2 members going through [-] bank account when they were not servicing [-]!! Seriously unprofessional location and I let them know about it in person. This has been [-] most humiliating experience of [-] life and [-] bank manager is allowed to have her [-] and all of her rude staff
Woodforest Bank
I had [-] account with SunTrust Bank in South [-], VA 32 [-] south f where I live. I closed that accoumt duet 4 fraudulent charges resulting [-] account overdrawn more than $900. I call [-] branch in Farmville being 24 [-] NE and was told any fraudu;ent charge blocks [-] debit card with [-] balance remaining uinchaged. I opened [-] account inside Walmart where I shop on [-] 1, 2020 and am [-] grasteful to [-] [-].
Re experience need to speak with CEO
1
1 [-] I [-] having [-] with [-] account and I have been to [-] bank many times and have spoken to [-] bank manager and they [-] allowing [-] [-] to continue. Purchases are being made with [-] permission and on going overdrafts when I [-]'t even have that for [-] account they fix it then weeks later it happens again after they tell [-] it's been fixed and won't happen again. There needs to be legal [-] against this bank since nothing is being done, because this is [-] credit and [-] name being damaged not this bank. It's a shame you can't have someone help you or take care of there customers like other banks [-].
Absolutely [-] worst service I have ever gotten from any [-] not just from a bank but from any [-] when I complained about [-] service and [-] service like that could cost them customers I was tol they could care less if I left that Woodforest had many satisfied customers
I am a widow who has raised 4 children and woodforest banking has always been there for [-] family . Til I deposited a 40,000.00 check. It had been close to a month and I have been. Trying to have [-] to it today. Still waiting . This has cost [-] service charges I tried to use it again last night and you are adding in [-] struggle. Please give [-] [-] to [-] money .you are just trying to make sevice charges. [-] phone is 309 204 7227. Branch East Peoria Illinios
They take 30 days to give you your money when THEY have issues with their atms. :) and wont [-] anything to help except file a dispute�
Woodforest [-] Bank contributes money to help elect [-] [-] who is making a mockery of our elections, so I would rate Woodforest [-] Bank a [-].
This bank is a [-]!!!! They have had [-] jumping through hoops to find out [-] account has been closed due to fraud. No one contacted [-] to make [-] aware of [-] situation now I'm left with no account and no money. Worst bank ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Had to call [-] cops when on 2 separate occasions [-] tellers refused to give [-] husband our money out [-] bank because I was with him our rent was late as of a few other things [-] teller told [-] I need to give a copy of [-] marriage certificate and when [-] cops were just called recently [-] teller gave our information to [-] department of aging and reported that [-] husband was being taken advantage of and sent [-] police to [-] home to [-] a welfare check because we went to [-] bank to get a cashier's check to deposit $5,000 and get a cashier's check for [-] $5,000 so she sent [-] police here and gave [-] department of aging [-] husband's birthday and name and that is unacceptable you are not able to release that information and you work at a bank [-] done it ain't even fire people for refusing to give [-] people that bank with you your money
I have been with WoodForest [-] Bank for 5 years and a scam went into [-] account and Woodforest [-] Bank would not return [-] money. I called several people in there Customer Service and they would not give [-] to someone in their Corporate Office to clarify this situation. I closed [-] account and I would not advise anyone to use this Bank. We are in Pandemic Times. I was very heartbroken.
I have deposit a check from a very reputable banks. I have called that bank and asked if [-] check had been presented and it has. During [-] covid19 I had to over drawl [-] account hense why I signed up for [-] over draft protection and now I deposit a check into [-] account [-] branch wants to put a 7 day hold on [-] check bc I had [-] account negotiable for 6 days. I took a [-] out to pay [-] rent and [-] payments and now I can’t because [-] branch manger is miserable and all [-] [-] of people that work at [-] branches are not [-] best and they are completely rude. I called [-] customer service and they won’t help [-] one bit because it’s at [-] branch level. I would not recommend this bank to nobody if u over draft ur account for a [-] they [-] charge u $32 and not refund you.
I have deposit a check from a very reputable banks. I have called that bank and asked if [-] check had been presented and it has. During [-] covid19 I had to over drawl [-] account hense why I signed up for [-] over draft protection and now I deposit a check into [-] account [-] branch wants to put a 7 day hold on [-] check bc I had [-] account negotiable for 6 days. I took a [-] out to pay [-] rent and [-] payments and now I can’t because [-] branch manger is miserable and all [-] [-] of people that work at [-] branches are not [-] best and they are completely rude. I called [-] customer service and they won’t help [-] one bit because it’s at [-] branch level. I would not recommend this bank to nobody if u over draft ur account for a [-] they [-] charge u $32 and not refund you.
Damaged [-] mothers ATM card. Tried several times to get it replaced for and all I get is [-] run arounds. [-] mother is bed bound, unable to write, or understand due to two strokes. [-] QUESTION IS IS THIS [-] THEY TREAT [-] ELDERLY AND DISABLE PEOPLE
This Bank is nothing but a SCM..They [-] { [-] E Marling} steal your money and scam [-] [-] out of you on [-] internet..[-] is a POS!!!!!!!!!!
This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.
This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.
On [-] banking
Major rebuttal . I have reopend a dispute TWICE . this [-] stole money off [-] card . I have a case number . WOOD [-] IS NOT GIVING [-] [-] MONEY .
I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate
I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate
I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate
I'm in mexico and have over $35,000 in [-] acct.. I use this acct to pay all [-] bills but I use [-] credit cards for purchases. I went to ATM in mexico and [-] card was declined! I call customer service and spoke with 26954192
[-] or silvery
93941employee #
She was absoluty no help!! She informed [-] [-] card was deactivated in [-] (today is 10/2/2019) and [-] it was [-] fault I should of called to verify [-] card before leaving [-] US!! SO IM STUCK IN MEXICO with no [-] to [-] money!!!! I told her to unsuspend [-] card and she refused!! I asked her where her office was located she told [-] woodlands Texas and I live 5 minutes from there .. I'll be in Monday to close [-] acct I've been with them over 15 years .. [-] absolute worst customer service I've ever experienced
I bank at [-] branch in Norfolk VA.,I have opened [-] account with them three different at [-] same bank status,Also has a direct deposit account,wrote a letter to request a 3,000 dollar [-],they can deduct from [-] account,no response,and now I'm overreacting,it's sad banks [-]'t help there customers
Cannot believe [-] incompetence and lack of accepting responsibility for their mistakes.
I have been with Woodforest for many years. [-] only good thing about this bank is [-] hours that it is [-], and getting your pay check a day earlier. Other than that it is trash!!! high service charges, hidden charges, rigged mobile deposit site. I would not recommend this bank to anyone, not even [-] worst enemy.
Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.
Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.
Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.
3....WFB closed [-] account due to inactivity. I changed all [-] direct deposits/payments to a WFB closed account! I beg you send a courtesy letter two weeks before closing [-] account. Let us reply with a yes or no to closing [-] account. Now I have a [-] mess! Thank you.
Wood [-] is a ShiiTT BANK THEY DECLINED [-] REFUND OF MONEY ABCK AFTER [-] CARD HAS BEEN STOLLEN !!!! WHY DONT YAHLL HAVE PIN NUMBERS
I love this bank so much they helped [-] out with every single question that i asked.
Woodforest has been a nightmare with [-] account!!
I am just getting really frustrated because it [-] be going on 2 weeks and I [-]'t heard [-] updated on anything for [-] case,I turned in so many documents that they needed and I thought that would help [-] best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they [-]'t know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.