Fremont Bank has 24 banking locations. Their corporate headquarters address is listed as: 39005 Fremont Hub in Fremont California.
3 out of 5 stars from 2 reviews.
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Horrible experience [-] never set foot in Fremont bank again. [-] and [-] sister were referred to Fremont bank from two of [-] friends who refinanced their homes through Fremont bank. [-] initial appointment with Shakuria went very well and pleasant, and she stated that we would be hearing back from [-] underwriter within 24 hours. Two weeks went by no one never called us instead [-] and [-] sister called [-] branch numerous times and kept getting [-] run around about [-] we would be contacted within 24 hours. Today I called at least 3 times to check [-] status on [-] application no answer [-] phone rung 10 times. I decided to stop by [-] branch while I was in [-] parking lot I decided to call on [-] cell phone one last time still no answer. I knocked on [-] [-] and one of [-] bankers let [-] in. I immedately ask to speak with [-] branch manger, and [-] African American gentleman stated that [-] was [-] manger. [-] was very rude, I stated I wanted to put a complaint in about [-] lack of professionalism. [-] [-] [-] would put [-] compliant in and that there was noone [-] over him who I could contact to make [-] complaint . I asked him [-] come they didnt answer [-] phone all day [-] stated that they were extermly busy which is a lie. There was no one in [-] bank except [-] tellers and I lietrally called ten minutes before [-] buzzed [-]. [-] bank manger was very unprofessional and lied to [-] in [-] face that they were to busy to answer [-] phone. I told [-] sister that we [-] no longer be doing buisness with Fremont bank Instead we went up [-] street to patelco credit unioin where we were welcomed with [-] arms. Ill make sure that anyone assiocated with [-] want be doing buiness with fremont at least [-] Castro Valley Branch. If I could I would give them [-] [-]. They lack basic customer service and need training, especially [-] Branch manager.
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