TD Bank, National Association

Havertown branch has one miserable person she done talking and dismisses you like trash I have never had a problem getting g information from my own acct in writing it a legal problem has to be approve I not asking for anyone else acct but my own Miss Dean is the worst she has to be removed or I leave the bank this is my third run in and today it's miss I never meat you before she delt with me many time
I going under cancer treatment and she the worst

This is the second time at Bridgeton NJ branch I was accosted by Allied guard. I pulled up in.my large work van today at 300pm. The guard walked up telling me to move because of traffic flow and that's where the.amored truck parks.
I.moved. as i.am doing this a Spanish customer pulls in.front of.bank in his work truck. She directs him in.spanish.to the spot I just left
This is the second and last time I will deal with the reverse prejudice here.
Dan Delvacchio
609 579 8440

Does not honor advertised mailing to be rewarded for opening an account at their bank with direct deposits (not Honorable bank)

Awful customer experience make changes and do not notify the customer, when you call you are referred to a website you cannot access due to the changes not good.

They are horrible

Most INCONVENIENT bank The branch doesn’t answer the phone. We went down in person and there is a sign on the door that you cannot enter. The excuse I got earlier in the week was that the Hartford branch closed and Wethersfield had to absorb those customers. Why wasn’t the employees transferred to help out in Wethersfield?

Horrible experience with this bank! Everyone I would speak to, gives you the runaround and are not transparent with the clients.

Claim account

Worst Customer service and TD policies

Nice Bank

The most elusive bank I've ever dealt with. There is no accountability or customer service! I'm in the process of closing out my 7 personal and business accounts and moving them to another bank!

I was insulted and humiliated at your north lakeland branch by Shawn Paulson. I have severe breathing problems and also have a note from my Dr that I should not wear a mask. It could really do damage to my lungs. I needed to speak with someone about my account but instead I was told to get out of the bank. His exact words were " there's the door " very rude to me and my wife. So I will be pulling my money out of your bank and will give my business to someone that appreciates it. Thank you for your time

Worst bank ever not convenient at all

TD Bank is a disaster!!!!!!

Corrupt, Unfriendly, Unprofessional not acting to protect your money and your time.

Corrupt, Unfriendly, Unprofessional not acting to protect your money and your time.

TD has become America's most inconvenient bank. No lobby hours, poor staffing, outrageous drive through lines, their PC link for service is a joke, I have used that and been told for HOURS that there is one person ahead of me.

Retail Card Service has NO one answering the phone and then hang up on you in the middle of the call.........

Scammed me

this bank is a joke they locked me out of my account for 2 months then sent me a letter saying that my account was in the negative it became in the negative because of their fees I transferred the money from another bank to this account only to learn that they had closed it the day before and charged it off! What type of banking is this?

Horrible service. I’ve waited two hours for someone to speak with about my account. I am removing my account with TD Bank and will advise all my friends and relatives todo the same,

West Peabody Branch SUCKS

Very disappointed in your bank. Other banks are open. Your drive up is always crowded. I would like to see you guys open the lobby . Have so many people allowed in: Connecticut is in the forefront of this pandemic. I’m ready to bail on you guys

Be please be aware that customer call center reps are asking for information to run your credit to verify you. Do give information to them.

I deposited 8,000 plus days ago and was told 8 days before my money clears. Why! I would like to reach a corporate officer to explain this terrible situation to me.

I deposited 8,000 plus days ago and was told 8 days before my money clears. Why! I would like to reach a corporate officer to explain this terrible situation to me.

Suzie.

Please forward to Mel and her supervisor.

Your interpretation of the loan requirements is stupid. The PPP loan was presented to help small business. There is no payroll at my particular office. But as noted in the loan there is rent and utilities which this loan was to be used for to keep my business open. Dealing with TD bank has been nothing but a clusterf___k of stupid interpretations.

My loan application was to be for $1500 a month for 3 months. $4500 to keep my doors open since Real Estate offices are not making any money right now and need help.
There is no payroll everyone is 1099. The office is a LLC with partner distributions at year end.

Your brainless interpretations of the SBA rules is just plain stupid. per the SBA, loans are for Payroll, Mortgage interest, Rent and Utilities.
As I have become accustomed to TD Bank sucks and is operated by mindless boobs.

As soon as I can, I will be removing all business from TD Bank and inform as many people as I can to do the same.


TD Bank Sucks.

Another very poor example of good customer service at a TD Store . Unfortunately this time it was my own neighborhood TD.

At about 2:25 on 12/1/19, my elderly mother and I walked into the South Boston TD branch located at the corner of D st and W. Broadway to have documents notarized. On the way to see the person in the office with glass walls we were stopped in our tracks by a girl at the teller counter who insisted we "must stop at her counter location before speaking to the girl in the glass office", [Assistant Manager Jennifer Y. Zhang]

In an attempt to keep this post short, I was extremely annoyed by the comet, it was abrupt and very disturbing. I have been banking at this branch for a number of years without having to deal with aggressive and unprofessional TD staff.

Note: My experience at this store has always been exceptional until this day.

The distinct difference that I noticed on this day was TD upper management relocated the highly respectable and highly qualified Clayton Rogers Assistant Vice President, and Store Manager who they replaced with a no good, unprofessional Assistant Manager, prompting this unpleasant and unfortunate review.

If customer service is a concern to THE TD BOARD OF DIRECTORS then please note, both Assistant Manager Jennifer Y. Zhang and the individual behind the counter failed to do their job and deserve to be demoted or transferred out to another store. I will be closing my accounts and bring my business elsewhere.

Customers expect and deserve a high degree of professionalism and courteous service every time they step into a TD store, which I did not receive on this day.

"The Bank Where People Make the Difference." I welcome a response from TD MANAGEMENT.

Another very poor example of good customer service at a TD Store . Unfortunately this time it was my own neighborhood TD.

At about 2:25 on 12/1/19, my elderly mother and I walked into the South Boston TD branch located at the corner of D st and W. Broadway to have documents notarized. On the way to see the person in the office with glass walls we were stopped in our tracks by a girl at the teller counter who insisted we "must stop at her counter location before speaking to the girl in the glass office", [Assistant Manager Jennifer Y. Zhang]

In an attempt to keep this post short, I was extremely annoyed by the comet, it was abrupt and very disturbing. I have been banking at this branch for a number of years without having to deal with aggressive and unprofessional TD staff.

Note: My experience at this store has always been exceptional until this day.

The distinct difference that I noticed on this day was TD upper management relocated the highly respectable and highly qualified Clayton Rogers Assistant Vice President, and Store Manager who they replaced with a no good, unprofessional Assistant Manager, prompting this unpleasant and unfortunate review.

If customer service is a concern to THE TD BOARD OF DIRECTORS then please note, both Assistant Manager Jennifer Y. Zhang and the individual behind the counter failed to do their job and deserve to be demoted or transferred out to another store. I will be closing my accounts and bring my business elsewhere.

Customers expect and deserve a high degree of professionalism and courteous service every time they step into a TD store, which I did not receive on this day.

"The Bank Where People Make the Difference." I welcome a response from TD MANAGEMENT.

Another very poor example of good customer service at a TD Store . Unfortunately this time it was my own neighborhood TD.

At about 2:25 on 12/1/19, my elderly mother and I walked into the South Boston TD branch located at the corner of D st and W. Broadway to have documents notarized. On the way to see the person in the office with glass walls we were stopped in our tracks by a girl at the teller counter who insisted we "must stop at her counter location before speaking to the girl in the glass office", [Assistant Manager Jennifer Y. Zhang]

In an attempt to keep this post short, I was extremely annoyed by the comet, it was abrupt and very disturbing. I have been banking at this branch for a number of years without having to deal with aggressive and unprofessional TD staff.

Note: My experience at this store has always been exceptional until this day.

The distinct difference that I noticed on this day was TD upper management relocated the highly respectable and highly qualified Clayton Rogers Assistant Vice President, and Store Manager who they replaced with a no good, unprofessional Assistant Manager, prompting this unpleasant and unfortunate review.

If customer service is a concern to THE TD BOARD OF DIRECTORS then please note, both Assistant Manager Jennifer Y. Zhang and the individual behind the counter failed to do their job and deserve to be demoted or transferred out to another store. I will be closing my accounts and bring my business elsewhere.

Customers expect and deserve a high degree of professionalism and courteous service every time they step into a TD store, which I did not receive on this day.

"The Bank Where People Make the Difference." I welcome a response from TD MANAGEMENT.

After being a TD customer for almost 20 years and having multiple accounts with them, I am very upset with my most recent experience. I received a check that was questionable from a person. I deposited with TD bank and then called twice to see if the check was cleared and legitimate. I was assured both times by a TD representative that the chack cleared and was legitimate. They said that the check wouldn't have cleared if it was fake. Going by that information, I wrote two checks for $1,000 each. I received a letter in the mail at the end of the week that the check was fake, meanwhile, my checks were sent. This resulted in being scammed out of $2,000. When I called TD bank for an explanation, Cheryl told me that because I was in good standing and for so long, that they assumed I would never accept a bad check and just ok'd the transaction. I am appalled that a loyal and responsible customer of TD Bank has LESS security than a new customer or who has a bad banking history. This answer is unacceptable and if I don't get this resolved, I will be taking all of my accounts and money to another bank. This is NOT customer service. I have stayed with TD for their safety and customer service. This is appalling and I will take this to the news if I have to.

I don't like this bank because I was scammed by on of there customers and they didn't do anything to help me.

Horrible experience with TD Bank. If I could rate this service as 0 I would. So much for convince. I've been inconvenienced by a Customer Service Rep. I called and order a replacement debit card and was told I would receive it in 3 to 4 business days. To my surprise to representative never order my debit card and it's time to pay bills. And being told I got to wait another couple of days. Unbelievable, I am so upset, no money or food and I'm going to occur late fee charges which no one at TD Bank is concerned about. Not only that I'm being told there's no corporate number just address. I can't believe TD Bank let me down. Valued Customer get treated like this, if you are reading this be careful when you pick your fruit off of the tree. I'm so upset my weekend is ruin and I'll never be able to get it back. What a disappointment...

I write to commend the diligence and great customer service of Lara at TD Bank 's 451 Lexington Avenue, Ny, My location. Even when interrupted by other tellers or manager, Lara focused on giving me complete, accurate, and friendly service. I informed her manager of my satisfaction but wish to impart this to corporate TD Bank so that Lara is recognized.

I am a TD Bank customer and as such am familiar with bank branches nearby my work and, as well, my home. I want to particularly comment on three employees, two of whom work at td's 6th Ave/32nd St.branch and the third employee at td's 475 Park Ave. S.branch, all N.Y.C. locations.
At 885 6th Ave., I've been fortunate to have met and have my banking needs attended to by Toki and Jeffrey, whose professionalism exceeds expectations, enhancing my customer experience with up to date and thorough knowledge of available banking services and by providing attentive, swift, friendly yet unfailingly courteous service.delivery. They always remember my name even after a month of banking at another TD branch. Their stand out performances not only cements my trust but,as well, my loyalty to TD banking. They are stellar.
At the east side Park Ave branch, I have been impressed by Geo( last or full name unknown to me) who has also been patient also with my banking questions and, like Toki and Jeffrey, has the pertinent information at hand and does not ignore the questions or Pooh Pooh the concern. Unfortunately, I have had other tellers deliver to me such careless, uninformed and rude service.
Due to these three estimable TD Bank employees, I commend their hard and look forward to maintaining my account with TD Bank.
Sincerely,
Marcia Kent