Peapack-Gladstone Bank has 18 banking locations. Their corporate headquarters address is listed as: 500 Hills Drive Suite 300 in Bedminster New Jersey.
2 out of 5 stars from 4 reviews.
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
[-] [-] Valley Branch has awful customer service. So unprofessional
Peapack Gladstone has changed their online banking and it is a nightmare. Not intuitive and several features that worked well on old site have vanished.
I am extremely disappointed by [-] poor service and lack of professionalism displayed by [-] Oldwick branch of your bank.
[-] mother, [-] [-] Wagner had a joint account at Peapack Gladstone for many years. After she died in [-] 2020 from COVID, I was named executor by [-] [-] Surrogates Office (I am a CA resident) [-] intent was to close her account and distribute [-] funds to her beneficiaries. I was told that I would needed to file a tax inheritance form with [-] state. I was advised by [-] mother's attorney to file a Renunciation of Joint Checking Account, which was drawn up, signed and notarized.[-] Oldwick branch manager, [-], asked [-] to send copies of all documents to be reviewed. She claimed no knowledge of a Renunciation and [-] she would speak to her manager. Over [-] course of [-] following month, I called her multiple times for [-] update, only to be told her manager did not respond to her. Apparently there was no interest in helping [-] to resolve this issue and I was ignored.
As a result, I [-] be utilizing social media (Facebook, Instagram, etc), emails to board members and executive staff; and exploring filing a complaint with [-] appropriate state agency.
I find it difficult to understand [-] PG Bank can have so many rude people working for them. It was [-] understanding that Banking was a service industry and [-] only value was their expertise and service. Well over and over I find that [-] staff not only does not know [-] answers but because they are knowledge insecure they become rude. Who needs this? Most of [-] seasoned employees have wonderful knowledge and offer great service. I wish they were not so few and [-] between.