Gecu Corporate Office

My name is Joe Acosta, and I am the power of attorney for my father, Jose I. Acosta. I hold a joint savings account and an auto loan with GECU, and I am also listed as the power of attorney on file for my father at your institution. My father, who is 95 years old and suffers from both dementia and schizophrenia, has multiple accounts with GECU that I manage to cover his bills, caregivers, and daily living expenses. Recently, I was informed that GECU filed a report with Adult Protective Services (APS) regarding a transaction I made when my father’s 6-month CD matured. I transferred the balance from that CD into his money market and regular checking accounts. Prior to executing this transaction, I called GECU and verified my identity with one of your agents, who processed the transaction for me. I am appalled that GECU would report this to Texas Adult Protective Services without any prior communication with me. This situation is distressing and harmful to my father, as the impending APS visit scheduled for Monday will likely cause him anxiety, making him believe someone may be stealing from him. I request an explanation as to why this report was filed and what steps your institution will take to prevent such issues in the future. Thank you for your attention to this matter.
Sincerely, Joe Acosta