Truist Bank has 2,006 banking locations. Their corporate headquarters address is listed as: 214 N Tryon St in Charlotte North Carolina.
This corporate page for Truist Bank includes ratings, links to all Truist Bank branch profiles locations, reviews, corporate details, directions, routing number,, their phone number, online banking website, and branch locations.
Truist Bank Corporate Headquarters Address:
Truist Bank
214 N Tryon St
Charlotte, North Carolina 28202
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Truist Bank Headquarters Phone Number:
(336) 733-2500
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Truist Bank Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
214 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.truist.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
TRUIST FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$411,700,000,000
Deposits Held Domestically:
$411,700,000,000
Equity Capital:
$61,609,000,000
Net Income:
$4,294,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Charlotte
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Complaint ID: 5249377
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Subissue: Billing problem
Company: TRUIST FINANCIAL CORPORATION
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 5245940
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Company: TRUIST FINANCIAL CORPORATION
Complaint: I Purchased a new vehicle with SunTrust bank in XXXX of XXXX. Apparently Suntrust was incorporated into Truist Bank at some point but I was never notified of a pending change. I selected SunTrust as a lender based on their available services and online interface.
I was never notified that my loan would be managed by a new bank or a new website would be required to login to. I strictly bank online, have never been to a branch, yet all my statements and tax/interest information is no longer available at the old website ( Suntrust no longer able to be accessed ) nor at the new website ( Truist ).
Truist bank 's only answer is that the " SunTrust statements did not carry over '' and I have no proof of interest paid in Tax Year XXXX for my accounting.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7520474
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
Complaint: XX/XX/XXXX Re : Fraud at our Truist Business Checking Account To Whom This May Concern : In the last 10 months, our business checking account, XXXX XXXX XXXX XXXX, has had fraudulent activity over 20 times. As many as 6 instances were washed checks caught by the fraud department in XXXX of XXXX, and the deposited checks were returned the next day. Of those attempts, we were not notified in every case. These deposited checks did not show up in our printed statement, however once we were aware of these attempts we were able to see the images online. We had no idea that they even existed until our CPA got involved this week.
Of these approximately 20 attempts only five have a claim number that we are aware of. Yesterday, we found more fraudulent activity in XXXX, notified Truist and attached those to the last claim number yesterday.
This happened again two weeks ago when we found a fraudulent check for {$35000.00}. This check was to the same individual that was caught in XXXX in the amount of {$9800.00}. They replaced the {$9800.00} in our account after a two week investigation. This check was clearly not ours and the signature was not on our signatory card ( this is true in every case ) We contacted our CPA to do a complete reconciliation of account for this year. We do monitor the account, but do not officially reconcile but once or twice a year. Once the CPA was complete, we realized since XX/XX/XXXX there is a loss of over {$100000.00} due to fraudulent activity ( not accounting for the aforementioned checks Truist pulled, and the {$9800.00} that Truist has reimbursed us for.
We called yesterday to speak with the bank. The fraud department said they really can only go back thirty days with any claims for reimbursement. When we explained we don't even receive a statement until the middle of the month, they replied that since statements were available online. The date we receive the statement is around the first of the month. They " graciously '' requested reimbursement to their claim department to go back to XX/XX/XXXX, but the biggest fraudulent transaction was a bank to bank transfer of {$48000.00} in XXXX, XXXX and was not something they could help with. XXXX is the same month that the bank identified six checks that were fraud, but only alerted us to two of them.
Our biggest concern is that through this all Truist never suggested closing the bank account number, even though they had thwarted six checks in one month ( XXXX, the same month with the $ XXXX theft ). Truist never suggested or offered any other ways for us to protect the account, and they never suggested we contact the police. On the advice of our CPA, we have now contacted the XXXX police and they have initiated an investigation. The first claim happened in XX/XX/XXXX for approximately {$6200.00}. The next washed check occurred in XX/XX/XXXX.
We believe that due to the constant and repeated fraudulent activity that Truist did not do enough to protect us from fraud, and did not follow protocols to help us : 1 ) Never suggested to close the account 2 ) Only mentioned their Positive Pay program yesterday XX/XX/XXXX after we got a rude phone call wanting to know if we still wanted payroll to go through since the account was negative.
3 ) Did not notify us of the four of the six checks they returned, and we could not see the checks in the printed bank statement. The only images were online, although they are listed on the statements as cashed checks, with a matching deposit the next day.
We expect Truist to reimburse all losses back to XX/XX/XXXX. They say it is not within their power to do so and our only hope is that the Police do it for us.
While we have filed a report with the local police department, we believe that Truist did not follow proper protocol and is in violation of the BSA/AML. Specifically, but not inclusively, in violation of Part 353 Suspicious Activity Reports Section 353.3 Reports and Records ( a ) ( 2 ), ( 3 ) and ( 4 ). Without reporting to local authorities, we believe they are also in violation of subset ( c ) of the same Part stated above.
We believe that Truist also has a UDAAP violation, by not closing our account with repeated attempts at fraud, and not advising us on steps to avoid the repeated fraudulent activity, and not advising us to report to authorities.
By continuing to keep the account open, without an elevated amount of scrutiny based on the fraud discoveries, we believe they are in violation of Regulation P, by allowing banking information to be repeatedly used for fraudulent checks, instead of changing the account so our bank account information could not be continued to be manipulated.
Our knowledge on this subject is limited, and therefore, there may be other regulations Truist is in violation that we are ignorant of. We ask your help to identify those that we may not have identified.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 4 reviews.
9846-Truist Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on February 09 2024 by Lamar
Ruined [-] credit by reporting a late payment to [-] credit reporting agency’s. I’ve had [-] visa credit card with them for years and always paid promptly. Paid $1580.00 on 12/2/2023. Tried to pay again [-] first week of [-] and had trouble with [-] automated system, called to pay in February and they had turned it over to collections over $97.00 [-] payment. Paid [-] full balance of $1883 and change but [-] credit score is down over a hundred points because of [-] honest mistake. Very poor [-] practice to say [-] least. [-] wife spoke to customer service over [-] phone and [-] representative was rude and dismissive. [-] [-] would be to high of a score
Reviewed on March 03 2023 by Emerson B
Reviewed on May 11 2021 by Chuck h
Reviewed on February 25 2021 by Dashekia O
The following is a directory of all branch offices for Truist Bank
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The following are other names Truist Bank has been known by over the years:
In 1975 their name became: Branch Banking and Trust Company.
In 2020 their name became: Truist Bank.
The following addresses are where Truist Bank has had their headquarters:
Moved From: MAIN STREET to 223 West Nash Street, Wilson, NC 27893.
Moved From: 223 WEST NASH STREET to 200 West Second Street, Winston-Salem, NC 27101.
Moved From: 200 W 2nd St to 214 N Tryon St, Charlotte, NC 28202.
The following shows transitions that are what have ultimately result in Truist Bank becoming what it is today, for better or worse.
Bank of Statesville (1972)
The Citizens Bank of Warrenton (1976)
The Bank of Matthews (1976)
Edgecombe Bank & Trust Company (1980)
Independence National Bank (1981)
City National Bank (1983)
Bank of Alamance (1984)
The Carolina Bank (1984)
BB&T Savings Bank of Durham, Inc. (1992)
BB&T Federal Savings Bank of Pitt County (1992)
BB&T Federal Savings Bank of High Point (1992)
Albemarle Savings and Loan Association (1992)
Gate City Federal Savings Bank (1992)
Peoples Federal Savings Bank of Thomasville (1992)
First Financial Savings Bank, Inc. (1993)
Security Federal Savings Bank (1993)
Carolina Savings Bank (1993)
Edenton Savings and Loan Association (1993)
Old Stone Bank of North Carolina, A FSB (1994)
Citizens Savings Bank, SSB, Inc. (1994)
Citizens Savings Bank, SSB (1994)
Mutual Savings Bank of Rockingham County, SSB (1994)
SNB Savings Bank, Inc., SSB (1995)
Southern National Bank of North Carolina (1995)
United Carolina Bank (1997)
Maryland Federal Bank (1998)
Franklin National Bank of Washington, D.C. (1999)
Commerce Bank Corporation (1999)
Carroll County Bank and Trust Company (2000)
Bank of Maryland (2000)
First Liberty Bank (2000)
Matewan Bank, FSB (2000)
The Matewan National Bank (2000)
Milton National Bank (2000)
First Citizens Bank (2000)
Bank Atlanta (2000)
Premier Bank (2000)
Farmers & Merchants Bank (2000)
First Citizens Bank (2000)
One Valley Bank, Inc. (2001)
One Valley Bank of Huntington (2001)
One Valley Bank - North, Inc. (2001)
One Valley Bank, National Association (2001)
One Valley Bank of Mercer County, Inc. (2001)
One Valley Bank - South, Inc. (2001)
One Valley Bank-East, National Association (2001)
FCNB Bank (2001)
First National Bank of Northwest Georgia (2001)
First Bulloch Bank & Trust Company (2001)
Hardwick Bank & Trust Company (2001)
First National Bank of Effingham (2001)
Wayne National Bank (2001)
Metter Banking Company (2001)
BankFirst (2001)
The First National Bank and Trust Company Athens, Tennessee (2001)
BankFirst Trust Company (2001)
Century South Bank of Central Georgia, National Association (2001)
Century South Bank of Fannin County, National Association (2001)
Century South Bank of Northeast Georgia, National Association (2001)
Century South Bank of the Coastal Region, National Association (2001)
Century South Bank of Dahlonega (2001)
Century South Bank of Alabama (2001)
Century South Bank of Danielsville (2001)
Century South Bank of the Carolinas (2001)
Century South Bank of Lavonia (2001)
Century South Bank of Ellijay (2001)
Century South Bank of Dawsonville (2001)
Century South Bank of Polk County (2001)
F & M Bank-West Virginia, Inc. (2002)
F&M Bank - Maryland, Inc. (2002)
Community First Bank (2002)
Area Bank (2002)
The Vine Street Trust Company (2002)
Area Trust Company (2002)
Bank of Louisville (2002)
First South Bank (2002)
Equitable Bank (2003)
Atlantic Bank (2003)
Farmers Bank of Maryland (2003)
Republic Bank (2004)
Main Street Bank (2006)
The Bank/First Citizens Bank (2006)
The Home Bank of Tennessee (2006)
The Home Bank (2006)
Branch Banking and Trust Company of Virginia (2007)
Branch Banking and Trust Company of South Carolina (2007)
Coastal Federal Bank (2007)
BankAtlantic (2012)
BB&T Financial, FSB (2013)
The Bank of Kentucky, Inc. (2015)
Susquehanna Bank (2015)
Susquehanna Trust & Investment Company (2015)
Semper Trust Company (2015)
National Penn Bank (2016)
SunTrust Bank (2019)