Truist Bank has 2,006 banking locations. Their corporate headquarters address is listed as: 214 N Tryon St in Charlotte North Carolina.
This corporate page for Truist Bank includes ratings, links to all Truist Bank branch profiles locations, reviews, corporate details, directions, their phone number, online banking website, and branch locations.
Truist Bank Corporate Headquarters Address:
Truist Bank
214 N Tryon St
Charlotte, North Carolina 28202
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Truist Bank Headquarters Phone Number:
(336) 733-2500
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Truist Bank Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
214 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.truist.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
TRUIST FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$411,700,000,000
Deposits Held Domestically:
$411,700,000,000
Equity Capital:
$61,609,000,000
Net Income:
$4,294,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Charlotte
The following is a directory of all branch offices for Truist Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Truist Bank Complaints:
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Complaint ID: 6841421
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Subissue:
Company: TRUIST FINANCIAL CORPORATION
Complaint: Summary of Complaint : My monthly payment on my new Truist mortgage increased from {$1300.00} in year one to {$1700.00} in year two. That is a 29.5 % payment increase on a fixed rate mortgage! Investigation indicates the Truist loan department entered a much less expensive, incorrect, homeowners policy insurance premium on the closing documents. When, the escrow was refigured a year later with the correct premium information, the combination of this, and an accumulated escrow shortage of {$3000.00} for XXXX, resulted in a much higher payment.
Complete Narrative. In late XXXX, with interest rates low, I began the process of refinancing two properties.
Property # 1 is my primary residence : XXXX XXXX XXXX, ( XXXX ) XXXX WV XXXX. Prior to the refinance, the mortgage lender on XXXX was BB & T. BB & T was in the process of transforming to Truist Bank at that time of my refinance. Since I had had good service from BB & T, I contacted the local branch mortgage broker, XXXX XXXX and gave her the first opportunity to make a proposal. XXXX was good to work with and we arrived at a proposed package without too much difficulty : {$210000.00} at a 2.99 % fixed rate over 20 years with approximately $ XXXX out. Then commenced the lengthy process of sending my financial information to the Truist mortgage officer, XXXX XXXX. Having been through the mortgage application process numerous times, I knew in advance what the process entailed and had most of my financial information well-organized in a digital folder on my computer. My application for a mortgage with Truist was eventually accepted and I received a closing disclosure that estimated monthly Principal & Interest at {$1100.00} and my estimated monthly payment at {$1300.00}. Based on this, I agreed to move forward, and we set a closing date of 1/20/2022.
Property # 1 has been insured by XXXX XXXX XXXX XXXX, XXXX ) for many years. My homeowners premium on this property has hovered around $ XXXX. ( The property is in the woods far from town without fire hydrants available, hence the high premium ).
Property # 2 is an investment property in North Carolina. It was refinanced with XXXX XXXX XXXX XXXXXXXX XXXX, NC ) at the same time. Although my yearly insurance premium load is higher for this coastal property, the actual homeowners ( aka Hazard ) component of my package there XXXX XXXX XXXX XXXX, XXXX XXXX ) is {$830.00}.
Imagine my shock at receiving the friendly email from Truist ( XX/XX/XXXX ) telling me my payment was increasing {$400.00} dollars per month. An immediate call to customer service ( XX/XX/XXXX ; XXXX ) revealed the payment increase was due to the insurance going from $ XXXX to $ XXXX! This document is also included.
Having retired in late XXXX, I am on a fixed income and trying to adjust my expenses so my savings will last me as long as possible. If I had known the payment was going to be so much more expensive, I would have opted for a 30-year term to keep my payment low.
I have attached the closing documentation supplied by my closing attorney XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX WV ) on XX/XX/XXXX. I spoke with XXXX XXXX who stated that the closing documents were generated at Truist. It matches the document recently sent to me by XXXX XXXX on XX/XX/XXXX and my copy received prior to closing. This document confirms that the amount entered for homeowners insurance was incorrect and indicates that whoever filled out the document at Truist entered the premium amount for property # 2 instead of that for Property # 1. Double checking my file of documents which I sent to BB & T/ Truist confirmed that I had sent them the correct Homeowners declaration page. The premium should have been approx. {$2600.00}.
A few other salient points : Ironically, the original BB & T mortgage escrow document ( viewable online ) had the correct insurance information-down to the policy number! Why this was ignored is unknown.
Customer service indicated I could request closing information documentation from the bank. When it finally became available online-after several weeks (! ) - the information was grossly incorrect : wrong loan amount, 30-year term, no money out. Go figure.
I dont think this can be made right. My reason for filing this complaint is simply to alert other consumers that these kinds of mistakes can happen. Of course, one should expect ones monthly mortgage payments to creep up over time due to changing taxes and insurance premiums- but not by 30 %. ( Ironically, my real estate taxes on property # 1 went down in XXXX, due to a XXXX XXXX homestead exemption ). And, after the accrued escrow shortage is resolved, my monthly payment will be less, but it will be nowhere close to {$1300.00}. Again, I would have opted for a 30-year term if I had seen an accurate account of my monthly payment before closing. In discussions, both my attorney and local mortgage lender made the point that the principal and interest part of my payment had not changed- that the increase was totally due to the increased insurance payment, as though the bank did not play a role in the increase. To me, this is irrelevant- tell this to my checking account.
Lesson learned : Buyer beware. Dont trust the bank to make sure the closing agreement is correct. Although I saw the premium information prior to closing, I wasnt quite sure what I was looking at, because the amount was prorated over less than a year. I should have followed up. Consumers do your homework!
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8265505
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Company: TRUIST FINANCIAL CORPORATION
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8262970
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Company: TRUIST FINANCIAL CORPORATION
Complaint:
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 4 reviews.
9846-Truist Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on February 09 2024 by Lamar
Ruined [-] credit by reporting a late payment to [-] credit reporting agency’s. I’ve had [-] visa credit card with them for years and always paid promptly. Paid $1580.00 on 12/2/2023. Tried to pay again [-] first week of [-] and had trouble with [-] automated system, called to pay in February and they had turned it over to collections over $97.00 [-] payment. Paid [-] full balance of $1883 and change but [-] credit score is down over a hundred points because of [-] honest mistake. Very poor [-] practice to say [-] least. [-] wife spoke to customer service over [-] phone and [-] representative was rude and dismissive. [-] [-] would be to high of a score
Reviewed on March 03 2023 by Emerson B
Reviewed on May 11 2021 by Chuck h
Reviewed on February 25 2021 by Dashekia O
The following are other names Truist Bank has been known by over the years:
In 1975 their name became: Branch Banking and Trust Company.
In 2020 their name became: Truist Bank.
The following addresses are where Truist Bank has had their headquarters:
Moved From: MAIN STREET to 223 West Nash Street, Wilson, NC 27893.
Moved From: 223 WEST NASH STREET to 200 West Second Street, Winston-Salem, NC 27101.
Moved From: 200 W 2nd St to 214 N Tryon St, Charlotte, NC 28202.
The following shows transitions that are what have ultimately result in Truist Bank becoming what it is today, for better or worse.
Bank of Statesville (1972)
The Citizens Bank of Warrenton (1976)
The Bank of Matthews (1976)
Edgecombe Bank & Trust Company (1980)
Independence National Bank (1981)
City National Bank (1983)
Bank of Alamance (1984)
The Carolina Bank (1984)
BB&T Savings Bank of Durham, Inc. (1992)
BB&T Federal Savings Bank of Pitt County (1992)
BB&T Federal Savings Bank of High Point (1992)
Albemarle Savings and Loan Association (1992)
Gate City Federal Savings Bank (1992)
Peoples Federal Savings Bank of Thomasville (1992)
First Financial Savings Bank, Inc. (1993)
Security Federal Savings Bank (1993)
Carolina Savings Bank (1993)
Edenton Savings and Loan Association (1993)
Old Stone Bank of North Carolina, A FSB (1994)
Citizens Savings Bank, SSB, Inc. (1994)
Citizens Savings Bank, SSB (1994)
Mutual Savings Bank of Rockingham County, SSB (1994)
SNB Savings Bank, Inc., SSB (1995)
Southern National Bank of North Carolina (1995)
United Carolina Bank (1997)
Maryland Federal Bank (1998)
Franklin National Bank of Washington, D.C. (1999)
Commerce Bank Corporation (1999)
Carroll County Bank and Trust Company (2000)
Bank of Maryland (2000)
First Liberty Bank (2000)
Matewan Bank, FSB (2000)
The Matewan National Bank (2000)
Milton National Bank (2000)
First Citizens Bank (2000)
Bank Atlanta (2000)
Premier Bank (2000)
Farmers & Merchants Bank (2000)
First Citizens Bank (2000)
One Valley Bank, Inc. (2001)
One Valley Bank of Huntington (2001)
One Valley Bank - North, Inc. (2001)
One Valley Bank, National Association (2001)
One Valley Bank of Mercer County, Inc. (2001)
One Valley Bank - South, Inc. (2001)
One Valley Bank-East, National Association (2001)
FCNB Bank (2001)
First National Bank of Northwest Georgia (2001)
First Bulloch Bank & Trust Company (2001)
Hardwick Bank & Trust Company (2001)
First National Bank of Effingham (2001)
Wayne National Bank (2001)
Metter Banking Company (2001)
BankFirst (2001)
The First National Bank and Trust Company Athens, Tennessee (2001)
BankFirst Trust Company (2001)
Century South Bank of Central Georgia, National Association (2001)
Century South Bank of Fannin County, National Association (2001)
Century South Bank of Northeast Georgia, National Association (2001)
Century South Bank of the Coastal Region, National Association (2001)
Century South Bank of Dahlonega (2001)
Century South Bank of Alabama (2001)
Century South Bank of Danielsville (2001)
Century South Bank of the Carolinas (2001)
Century South Bank of Lavonia (2001)
Century South Bank of Ellijay (2001)
Century South Bank of Dawsonville (2001)
Century South Bank of Polk County (2001)
F & M Bank-West Virginia, Inc. (2002)
F&M Bank - Maryland, Inc. (2002)
Community First Bank (2002)
Area Bank (2002)
The Vine Street Trust Company (2002)
Area Trust Company (2002)
Bank of Louisville (2002)
First South Bank (2002)
Equitable Bank (2003)
Atlantic Bank (2003)
Farmers Bank of Maryland (2003)
Republic Bank (2004)
Main Street Bank (2006)
The Bank/First Citizens Bank (2006)
The Home Bank of Tennessee (2006)
The Home Bank (2006)
Branch Banking and Trust Company of Virginia (2007)
Branch Banking and Trust Company of South Carolina (2007)
Coastal Federal Bank (2007)
BankAtlantic (2012)
BB&T Financial, FSB (2013)
The Bank of Kentucky, Inc. (2015)
Susquehanna Bank (2015)
Susquehanna Trust & Investment Company (2015)
Semper Trust Company (2015)
National Penn Bank (2016)
SunTrust Bank (2019)