JPMorgan Chase Bank, National Association Corporate

Complaint ID: 7853008

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest

Subissue: Problem with fees

Company: JPMORGAN CHASE & CO.

Complaint: 20 separate XXXX charges made by my son ( an authorized user ) within one month on my credit account were treated as cash advances by Chase Visa, even though no cash was involved. Each charge resulted in an additional minimum {$10.00} fee even though most of the charges were less than {$10.00}. Then, BOTH the XXXX charges and the additional fees were charged daily interest at 30 % APR from the date of each charge. These are ridiculous charges and interest for fees that were not communicated based on a link to XXXX app which is not even a cash advance but is treated as such. Additionally, the Chase credit card company says they do not have the ability to set cash advance limit on my account to {$0.00} ( so such charges would be denied ) on a personal account, but could do that for a business account.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7852671

Product: Credit reporting or other personal consumer reports

Sub-Product: Credit reporting

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Company: JPMORGAN CHASE & CO.

Complaint: Filed FTC complaint and notified this company that I noticed an unauthorized inquiry on my credit report and requested this company to investigate and block this inquiry because I did not consent to my credit being checked by this company to which this company has failed to do. Its been more then 4 days to which is the timeframe under the FCRA.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7852408

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: JPMORGAN CHASE & CO.

Complaint: On XX/XX/XXXX I was driving when I got a cal from XXXX, the chase customer service number. The scammer on the other end sounded very professional like you would expect chase to be and they told me that a wire transfer was trying to be made on my account and he was confirming that it was me, I said no and he proceeded to say that they are going to attempt a wire reversal. First he had me confirm transactions from my account, he even told me which account number so they had my banking info. I the followed his detailed instructions which included adding a recipient which he said was the wire fraud technician and I had to give him access into my account he then had me enter in the amount that was trying to be taken from the account. This ended in me wiring {$5000.00} to them. I was driving when all of this took place so I was partially distracted and they seemed very urgent so unfortunately I was taken advantage of. I opened a claim with chase and they keep telling me it is not fraud because I initiated the transaction and they seemingly do not care. I did not give out information to them carelessly i just didnt know at the time what a wire transfer is which led me to send them money without actually knowing I was doing so.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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