JPMorgan Chase Bank, National Association Corporate

Complaint ID: 7941376

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Company: JPMORGAN CHASE & CO.

Complaint: I put {$350.00} dollars in a Chase ATM at XXXXXXXX XXXX. on Saturday XX/XX/XXXX at the location on XXXX XXXX. The money never deposited into my account, and the deposit didnt register.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7941332

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest

Subissue: Charged too much interest

Company: JPMORGAN CHASE & CO.

Complaint: In XXXX, I took a cash advance for {$9000.00} with a 0 % APR promotional interest rate offer through XX/XX/2024. I was charged a 5 % origination as outlined in their terms. On the following month 's bill ( XXXX ), I paid the balance for all new purchases. Then the month after that ( XXXX ) I was charge {$170.00} in interest. Chase Bank 's terms state : " If you take advantage of this promotional offer, interest will be charged on new purchases unless you pay your New Balance ( or Interest Saving Balance, if applicable ), including any promotional balances added by using this offer, in full each month. If you have a promotional 0 % APR on purchases, you will not be charged interest on new purchases as long as the promotional Purchase APR is in effect. '' I contacted customer service by phone and they told me that I was charged interest for the new purchases. This is in violation of their terms above. The phone representative was unwilling to advocate for me. I followed up with an email. The response from the representative was the same and ignored my concern regarding the violation of their promotional cash advance terms. Given that I am likely not the first person to have this problem, I recommend that you investigate my complaint and inquire Chase with regard to how they are implementing their promotional 0 % APR cash advance terms..

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7941318

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Company: JPMORGAN CHASE & CO.

Complaint: On approximately XX/XX/2023 at XXXX XXXX an order for XXXX boxes of checks from XXXX of my accounts appeared on my online banking app. I did not order the checks so I immediately called the bank. They agreed to put a freeze on my account and said I should come to the bank in the morning and they would protect me by closing the old accounts and giving me new ones. The next morning they showed me the fraud alert and then showed me a check with the first name XXXX or XXXX made out to the check holder. The banker was very amused by the name and informed me that that cashed the the check for {$980.00} and gave him the money from my account. He then presented more checks through the night which they continued cashing until he presented a check for {$4500.00} which they refused to cash because I was too severely overdrawn. I was stunned. The bank Chase, then opened new accounts with a small amount of money in them. I was asked to sign nothing, told nothing given no paperwork not even the numbers of my new accounts. I am severely XXXX and my nurse insisted that XXXX hours was to long for me to continue to sit there and they should call me at home. When I got home I found I could no longer access my online account. I called them the next day and they insisted I come to the bank, my physician refused XXXX let me go because I was in a XXXX XXXX and have XXXX XXXX scheduled this week. They put me on hold and transferred me back and force for XXXX hours reiterating that they would not give me my account number unless I went to the bank.Finally XX/XX/XXXX the police intervened and I was given my new account numbers but I still can not access any transactions prior to XX/XX/XXXX and none of my money has been returned to me.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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