Manufacturers and Traders Trust Company

Complaint ID: 3173403

Product: Mortgage

Sub-Product: FHA mortgage

Issue: Struggling to pay mortgage

Subissue:

Company: M&T BANK CORPORATION

Complaint: I was told by the company that they will keep money that was given to me in the form of a check to repair storm damage to the property. They only want to give me XXXX % at a time. This isn't enough money to even begin repairs. I can't get a contractor to agree to start the process. I believe that the bank is trying to prevent me from getting repairs done, so that they can keep the entire check.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 3278377

Product: Mortgage

Sub-Product: VA mortgage

Issue: Trouble during payment process

Subissue:

Company: M&T BANK CORPORATION

Complaint: Today at XXXX California Time I received a call from M & T Bank stating that I need to pay {$960.00} for the month of XXXX mortgage or else I would be charged fees. I explained to this caller that my mortgage was transferred from XXXX XXXX Bank and when the transition happened I was assured by letter that my payment status quo with XXXX XXXX remains the same. I pay my mortgage every two weeks in the amount of {$960.00}. Henceforth, the payment that I made through my XXXX XXXX Account on XX/XX/2019 is the first half payment for the month of XX/XX/2019 and that I am not late. I was told that I should have made this arrangement with them but I was assured that the transition will not affect my agreement with XXXX XXXX. I also made a telephone call before the transition and asked if there is anything I should do but was assured that if I have no changes on my mortgage it will be okey. The mortgage bank information is M & T Bank XXXX XXXX, loan XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX. I have been diligent on my mortgage payment every XXXX weeks through my XXXX XXXX Bill Pay. Although I was transferred to a customer service representative that its been fixed that I am not late and my next payment this XX/XX/XXXX will be applied for the month of XXXX I cant trust their word on this. Please investigate this. Thank you. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 3936563

Product: Mortgage

Sub-Product: FHA mortgage

Issue: Struggling to pay mortgage

Subissue:

Company: M&T BANK CORPORATION

Complaint: hi cfpd ... i dont have a big issues ... just at the moment i dont have income my unemployment are being pending i lost my job XXXX i work so hard to provides my family foods and shelter.. long story short due of corona virus me and my wife both loose our job ... we saw our family memeber and communtity pass away.. we need a time out so i could figure out away to work from ... start a busines from home .. right now i need help for a few month to get back on my feet ... thank you

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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