Citizens Bank, National Association has 1,079 banking locations. Their corporate headquarters address is listed as: 1 Citizens Plz in Providence Rhode Island.
This corporate page for Citizens Bank, National Association includes ratings, links to all Citizens Bank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Citizens Bank, National Association Corporate Headquarters Address:
Citizens Bank, National Association
1 Citizens Plz
Providence, Rhode Island 02903
Get mobile directions from current location:
or enter a starting address:
Citizens Bank, National Association Headquarters Phone Number:
(401) 456-7096
If you are not looking for their corporate location, but a Citizens Bank, National Association branch location close to you or somewhere else:
Simply enter the city and/or zip code below, and we will return all Citizens Bank, National Association branches in that area.
Skip to Complaints, Ratings, and Reviews
Citizens Bank, National Association Location Area Map
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1 Citizens Plz
Providence, Rhode Island 02903
Became FDIC Insured:
05/13/2005
Corporate Website:
www.citizensbank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
CITIZENS FINANCIAL GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$181,549,092,000
Deposits Held Domestically:
$181,499,092,000
Equity Capital:
$21,898,774,000
Net Income:
$1,507,809,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
South Boston
![Citizens Bank Medium Logo](/images/citizens-bank-md.png)
The following is a directory of all branch offices for Citizens Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages:
Previous 1
...
12
13
14
15
16
17
18
19
20
Next
Pages:
Previous 1
...
12
13
14
15
16
17
18
19
20
Next
View More Citizens Bank, National Association Complaints:
Previous 1
...
12
13
14
15
16
17
18
19
20
Next
Complaint ID: 5991159
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: To Whom it may concern, Thank you for your response on XX/XX/2022 addressing my dispute of a credit inquiry I did not authorize on XX/XX/2022 at XXXX XXXX XXXX XXXX. Thank you for revealing your source of how you obtained my credit information. However in accordance with the law 15 USC 168b : Permissible purpose of consumer reports include : employment, insurance, CREDIT, gov charge cards, child support, ext. Company MUST prove they had your permission!
The Fair Credit Report Act requires that a creditor be able to verify the written authorization of the consumer giving the creditor permission to review their credit. If you can provide a copy of the application electronically or physical authorizing the disclosure of credit files with my signature, I will accept the inquiry. If a signed authorization electronic or physical can not be found please remove the inquiry from the main credit bureaus XXXX.
The presence of this inquiry is adversely affecting my credit report and is impeding my ability to obtain necessary credit. Time is of the essence so I would greatly appreciate a response from you within thirty ( 30 ) days.
Please mail me the copy of the signed application or letter indicating your intention to delete the inquiry.
Best Regards,
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 5990772
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Subissue:
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: I filed for help with the mihaf program in XX/XX/2022 I also filed for a loan modification with citizens bank. I was working with both companies. I was having a hard time getting an application to citizens bank so I called I had the bank fix their internal problems so I could submit my documents online. Once the application was received I was awaiting a response. The mihaf program approved me to pay my mortgage. I also stated this to a representative of loss mitigations to citizens bank. Citizens bank put my house into foreclosure without informing me. They also sold my house with in 2 days and XXXX me from my home and told the realtor who I had list the home that I was unable to sell or buy the home back. On XX/XX/XXXX my mihaf case worker contacted me and told me to contact you so seek help as this was an unlawful act. I am seeking to get my home back. When I was contacting the bank I was told I was approved for the modification although nothing was sent out to me then I was told after I was approved the turned around and denied it because the payments would be raised, this is not my first home modification and the payments has been raised and lowered in the past. My home was taken from me I was not informed I was approved or denied by the bank nor was I informed of a foreclosure and I was XXXX from my home and not giving my six months redemption period the realtor was XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 5989440
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Banking errors
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: On Thursday, XX/XX/22 I made a CASH deposit of {$1400.00} in a Citizens Bank ATM # XXXX located in the XXXX XXXX XXXX XXXX on XXXX XXXX in XXXX, MA.
I accessed my account with PIN, and selected Cash Deposit. The door for deposits on the ATM opened and I inserted 14 {$100.00} bills. The ATM took the cash and proceeded to count it. After a while, it rejected 3 {$100.00} bills, then one more, and after another pause a last {$100.00} bill was rejected by the ATM.
I waited and got a message from the ATM that the deposit could not be processed, and I got a short printout that had : ATM #, Date, Card # and Location, and stated " Cash Deposit Your transaction can not be processed '' and " Please contact your financial institution '' THE ATM STOLE {$900.00} from me, Did not define my account number or the {$900.00}! I AM OUTRAGED BY THIS.
Thank god I selected a hard copy receipt or I would have no evidence of this thievery or incompetence whatsoever.
After 3 phone calls - the first 2 dropped out - reason unknown, I was able to file a claim, Claim # XXXX. On Friday, XX/XX/22, not trusting the local ATM, I deposited the balance of {$500.00} with help from a Teller. Shortly after the {$500.00} deposit, I went online to verify the {$500.00} deposit and saw that {$900.00} had been put in my primary checking account, dated XX/XX/22 and noted as Credit Memo and Dda Credit.
No apology. Repeat : No apology. No email or other notification that the {$900.00} deposit had been completed. I'm starting to really dislike banks in this era.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Citizens Bank, National Association Complaints:
Previous 1
...
12
13
14
15
16
17
18
19
20
Next
Average Customer Rating
3 out of 5 stars from 55 reviews.
57957-Citizens Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Citizens Bank, National Association has been known by over the years:
In 2011 their name became: RBS Citizens, National Association.
In 2019 their name became: Citizens Bank, National Association.
The following addresses are where Citizens Bank, National Association has had their headquarters:
Moved From: 833 BROADWAY to One Citizens Plaza, Providence, RI 02903.
The following shows transitions that are what have ultimately result in Citizens Bank, National Association becoming what it is today, for better or worse.
Citizens Bank of Massachusetts (2007)
Citizens Bank of Rhode Island (2007)
Citizens Bank New Hampshire (2007)
Citizens Bank (2007)
Charter One Bank, National Association (2007)
Citizens Bank of Connecticut (2007)
RBS National Bank (2007)
Citizens Bank of Pennsylvania (2019)
Investors Bank (2022)