Citizens Bank, National Association has 1,079 banking locations. Their corporate headquarters address is listed as: 1 Citizens Plz in Providence Rhode Island.
This corporate page for Citizens Bank, National Association includes ratings, links to all Citizens Bank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Citizens Bank, National Association Corporate Headquarters Address:
Citizens Bank, National Association
1 Citizens Plz
Providence, Rhode Island 02903
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Citizens Bank, National Association Headquarters Phone Number:
(401) 456-7096
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Citizens Bank, National Association Location Area Map
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1 Citizens Plz
Providence, Rhode Island 02903
Became FDIC Insured:
05/13/2005
Corporate Website:
www.citizensbank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
CITIZENS FINANCIAL GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$181,549,092,000
Deposits Held Domestically:
$181,499,092,000
Equity Capital:
$21,898,774,000
Net Income:
$1,507,809,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
South Boston
The following is a directory of all branch offices for Citizens Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Citizens Bank, National Association Complaints:
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Complaint ID: 6787590
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: When you use ur debit card, ach withdrawals or withdrawals even deposits they arrange the transactions causing you overdraft the account and charge a fees.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6787293
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Subissue: Problem with fees
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: on XX/XX/ I was served with a charge from Citizens Pay for an XXXX XXXX XXXX Purchased at XXXX XXXX for a charge of {$1200.00}. It is now negatively affecting my credit report and I am hoping to have this record expunged.
I have contacted citiens one and filed a complaint with XXXX Citiens One claims the account is now closed.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6784727
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Subissue: Can't close your account
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: I would like to file a complaint against Citizens Bank. I had a XXXX balance with them and requested that they close my account in late XXXX of XXXX. They did not close the account and kept charging me monthly maintenence fees, unknowningly sending my account to collections many months after the fact. I have attempted to call them to resolve the issue and they have shown an unwillingness to look into my prior phone calls, where I requested the account to be closed and was told that the account would be closed. To be clear, the monthly maintenence fees to keep the account open were the only debits on the account.
My ability to open other accounts is being negatively impacted by a bank error that Citizens Bank refuses to rectify.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 55 reviews.
57957-Citizens Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Citizens Bank, National Association has been known by over the years:
In 2011 their name became: RBS Citizens, National Association.
In 2019 their name became: Citizens Bank, National Association.
The following addresses are where Citizens Bank, National Association has had their headquarters:
Moved From: 833 BROADWAY to One Citizens Plaza, Providence, RI 02903.
The following shows transitions that are what have ultimately result in Citizens Bank, National Association becoming what it is today, for better or worse.
Citizens Bank of Massachusetts (2007)
Citizens Bank of Rhode Island (2007)
Citizens Bank New Hampshire (2007)
Citizens Bank (2007)
Charter One Bank, National Association (2007)
Citizens Bank of Connecticut (2007)
RBS National Bank (2007)
Citizens Bank of Pennsylvania (2019)
Investors Bank (2022)