Capital One, National Association has 286 banking locations. Their corporate headquarters address is listed as: 1680 Capital One Dr in Mclean Virginia.
This corporate page for Capital One, National Association includes ratings, links to all Capital One, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Capital One, National Association Corporate Headquarters Address:
Capital One, National Association
1680 Capital One Dr
Mclean, Virginia 22102
Get mobile directions from current location:
or enter a starting address:
Capital One, National Association Headquarters Phone Number:
(703) 448-3747
If you are not looking for their corporate location, but a Capital One, National Association branch location close to you or somewhere else:
Simply enter the city and/or zip code below, and we will return all Capital One, National Association branches in that area.
Skip to Complaints, Ratings, and Reviews
Capital One, National Association Location Area Map
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1680 Capital One Dr
Mclean, Virginia 22102
Became FDIC Insured:
01/01/1934
Corporate Website:
www.capitalone.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
10/03/2022
Bank Specialty/Focus:
All Other Over 1 Billion
Bank Holding Company:
CAPITAL ONE FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$373,754,840,000
Deposits Held Domestically:
$373,632,981,000
Equity Capital:
$48,936,195,000
Net Income:
$4,430,840,000
Additional Websites where they accept or solicit for deposits:
https://intellix.capitalonebank.com
https://lbox.capitalonebank.com/
https://ach3.capitalonebank.com
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Richmond
The following is a directory of all branch offices for Capital One, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages:
Previous 1
2
3
4
5
6
7
8
9
...
11
Next
Pages:
Previous 1
2
3
4
5
6
7
8
9
...
11
Next
View More Capital One, National Association Complaints:
Previous 1
2
3
4
5
6
7
8
9
...
11
Next
Complaint ID: 8137009
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Company: CAPITAL ONE FINANCIAL CORPORATION
Complaint: I'm filing this complaint because of an unsatisfactory or fair resolution with Capital One Venture X credit card.
Details : I booked airfare on XXXX through Capital One Travel on XX/XX/XXXX for a trip on XX/XX/XXXX leaving at XXXX XXXX and arriving at XXXX XXXX ( XXXX hour layover ). I paid for this airfare with my yearly {XXXX} travel credit which I'm given as a benefit with the rest being covered with credit card points. I was notified by XXXX on XX/XX/XXXX that they canceled my original flight and rebooked me on an alternative flight leaving at XXXX XXXX and arriving at XXXX XXXX ( XXXX hour layover ). Unfortunately, XXXX 's alternative travel times did not meet my needs so I needed to change them. I contacted XXXX for additional flight time alternatives, but they couldn't provide me with any acceptable options therefore I had to find another airline that could meet my needs. Once I found a replacement flight using the Capital One Travel portal, I canceled my XXXX flight. When this was being completed, I noticed a credit for the {XXXX travel credit and the points I used back in my account. I then rebooked a new flight with XXXX XXXX on the same date and destination as the original travel using the Capital One Travel portal. As I was completing the purchase for this trip, I noticed that the XXXX travel credit was not available for me to use and when I looked at the account, I could see that it was put back in my account when I canceled the XXXX trip, but then it was listed as expired as of XX/XX/XXXX. I contacted Capital One Venture X and they said that the {$300.00} travel credit expired and they couldn't backdate it so I could use it again for this replacement travel. They offered to escalate the issue for resolution and would get back to me within 7-14 days. I told them that if they couldn't backdate the {$300.00} travel credit, then I would also accept an alternative of issuing me the {$300.00} in credit card points which would be XXXX points. I rebooked the replacement airfare with Capital One Travel on XXXX XXXX and paid for the purchase with all credit card points since the {$300.00} travel credit wasn't available to use. On XX/XX/XXXX I called Capital One Venture X customer service, they called me on XX/XX/XXXX and asked me to call them back, to discuss the resolution of my escalation. The result of my escalation to Capital One was that they were telling me that they couldn't give me the ability to use the {XXXX} travel credit because it had expired and that they couldn't issue me the same amount in credit card points as a replacement either. They didn't offer any other alternatives or support and just told me that they were sorry but my {XXXX} travel credit expired and they couldn't offer me anything to resolve the situation. I explained the situation again and asked to escalate this and I was put in contact with a supervisor. I again explained the situation and she told me the same answer. I asked her to escalate the complaint and she put me on hold to talk to another person but then came back with the same response that they couldn't do anything for me and there wasn't a way to escalate any futher. This is why I'm creating this complaint with the CFPB.
I understand this wasn't Capital One 's fault, nor was it my fault, but rather it is XXXX 's fault which is why I canceled my trip with XXXX. I was really expecting that Capital One would have allowed for a 24-48 hour window to reallocate the usage of the XXXX travel credit before it would have expired for situations like this where it's a cancellation and rebooking, or issue credit card points as a replacement. I am very disappointed with how Capital One handled my situation especially how they didn't offer any type of a resolution at all that could have been seen as good will or good customer service.
I feel that I'm the one that has been taken advantage of to the tune of XXXX
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8136749
Product: Credit card
Sub-Product: Store credit card
Issue: Incorrect information on your report
Subissue: Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
Complaint: During the height of the XXXX period. The stores accounting department was shut down. During this time I was being billed for a product that had been returned. The issue was corrected and all fees were dismissed, but on my credit report it still reflects late or missed payments
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8136523
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Company: CAPITAL ONE FINANCIAL CORPORATION
Complaint: I applied for Venture card using the pre-approval and XXXX hard inquires for XXXX credit card application on XX/XX/2023.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Capital One, National Association Complaints:
Previous 1
2
3
4
5
6
7
8
9
...
11
Next
Average Customer Rating
2 out of 5 stars from 14 reviews.
4297-Capital One
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Capital One, National Association has been known by over the years:
In 1987 their name became: Hibernia National Bank.
In 2007 their name became: Capital One, National Association.
The following addresses are where Capital One, National Association has had their headquarters:
Moved From: MAIN STREET to Carondelet, Gravier & Union Streets, New Orleans, LA 70130.
Moved From: CARONDELET, GRAVIER & UNION STREETS to 313 Carondelet Street, New Orleans, LA 70161.
Moved From: 313 CARONDELET STREET to 1680 Capital One Drive, Mclean, VA 22102.
Moved From: 1680 Capital One Dr to 1680 Capital One Dr, Mclean, VA 22102.
The following shows transitions that are what have ultimately result in Capital One, National Association becoming what it is today, for better or worse.
Guaranty Bank & Trust Company (1987)
Hibernia National Bank in Baton Rouge (1987)
Hibernia National Bank in Jefferson Parish (1987)
Hibernia National Bank in Lafayette (1987)
Shreveport Bank & Trust Company (1987)
Bastrop National Bank (1994)
First Commercial Bank, Franklin, Louisiana (1994)
First National Bank of Jefferson Parish (1994)
First National Bank of West Monroe (1994)
Southern National Bank at Tallulah (1994)
First State Bank and Trust Company (1995)
Pioneer Bank & Trust Company (1995)
American Bank (1995)
State Bank and Trust Company (1995)
Bank of St. John (1995)
Progressive Bank and Trust Company (1995)
Bunkie Bank & Trust Company (1996)
The First National Bank of Lake Providence (1996)
The Calcasieu-Marine National Bank of Lake Charles (1996)
St. Bernard Bank & Trust Co. (1996)
First National Bank in Mansfield (1998)
ArgentBank (1998)
Peoples Bank & Trust Company (1998)
Hibernia National Bank of Texas (1999)
First Service Bank (1999)
Beaumont Trust Company, National Association (1999)
Coastal Banc, S.S.B. (2004)
Capital One, F.S.B. (2007)
North Fork Bank (2007)
Superior Savings of New England, National Association (2008)
Chevy Chase Bank, F.S.B. (2009)
ING Bank, fsb (2012)
Capital One Bank (USA), National Association (2022)