Bank of America, National Association Corporate

Complaint ID: 8068628

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: Back in XX/XX/XXXX and XXXXXXXX XXXX an unauthorized user was withdrawing money from my checking account with a debit card that never got to my possession. Multiple transactions were done without my authorization. I got a call from BOA fraud department that I was a victim of fraud and asked me for codes to verify me while I didnt have access to my account. The representative told me they were sending me another debit card federal express to be received next day. When I checked next day I never received it and I called the bank. The bank told me they never called me for fraud. Immediately I filed for claims. They transfer XXXX dollars from my savings. They also withdraw XXXX from my checking. They did multiple transactions from my checking account {$63.00}, {$400.00} and 5 transactions of {$900.00} which none of these have been refunded. They closed the claim and I reopened it. They refunded me in different claims XXXX and XXXX dollars. I am still waiting for one more claim. I need help. Thank you

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8068071

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers

Subissue: Didn't receive advertised or promotional terms

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: In advance of making a major credit card purchase for a vacation, I called B of A to confirm that I would get the advertised cash back 6 % rewards, and was told yes, twice. I then thanked the agent and made the purchase, as discussed with him. After I made the purchase and received my statement, I noticed that they did not honor that advertised and verbally confirmed commitment by saying they did not enroll me in the promotion, as I asked the agent to do and confirm. After a number of attempts to correct this, I cut my ~20 year relationship with B of A, as some premier (? ) level client. I have since received through my current bank, XXXX XXXX, a physical check # XXXX BofA sent to them in our names, in the amount of {$38.00}. This is appreciated, but confusing ( no explanation ), and falls far short of their advertised and verbal commitment of the credit card cashback received incentive. I have since read in the print media that I am not the only one that may have been lured into their incentive programs that they did not honor.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8067998

Product: Prepaid card

Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account

Subissue: Trouble getting, activating, or registering a card

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: I signed up for unemployment and when I to an online account I found out that the reason I couldn't get my unemployment before because someone else was receiving my money. So I spoke with XXXX and was told to contact bank of America to get my missing money. I filed a claim with them on XX/XX/ 2023 for XXXX and then received three letters stating that they closed three claims on the XXXX and I didn't filed any of them so I called and they didn't tell me when they were filed or when and the claim I did filed was closed also. But I never received a letter for my claim I filed and was told it was closed the same day I filed and was not given an explanation as of why. They won't send me a card and I don't know why. They will not give me an answer as to why they did any of this. I tried to file for unemployment at the time but was just told I couldn't .And when I filed two months ago I found out that the reason I couldn't is because someone else and I don't know who was receiving my money but was never informed of that when trying to file. They closed my claim the same day I filed and I never was told why or got a letter. I don't understand why they closed my claim the same day I filed but I know for sure that I never received any of that money and who ever was stoped receiving it because they had no way to identify me. There no way they investigated my claim In a couple of hours. I was told by XXXX to file my claim but bank of America is not completed my claim without paying me my money or taken the proper way to complete my claim I want to do this the right way but the people in the claims department is making things difficult for me. I can talk to my lawyer to see if I can file a lawsuit against this bank. I read the injunction that was filed and I see that this bank is no following the rules of that injunction. I was never given an explanation, provisions credit, or my claim was never investigated at all. I swear that this statement is the truth and nothing but the truth so help me God.thank you.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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