TowneBank Corporate

TowneBank has 52 banking locations. Their corporate headquarters address is listed as: 5716 High St W in Portsmouth Virginia.


This corporate page for TowneBank includes ratings, links to all TowneBank branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.


TowneBank Headquarters
TowneBank Corporate Headquarters Address:
TowneBank
5716 High St W
Portsmouth, Virginia 23703
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TowneBank Headquarters Phone Number: (757) 638-7500

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TowneBank Headquarters Map
TowneBank Location Area Map


TowneBank Lobby Hours
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM

Friday
9:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
TowneBank Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
5716 High St W
Portsmouth, Virginia 23703
Established:
04/08/1999
Became FDIC Insured:
04/08/1999
Corporate Website:
www.townebank.com
Corporate Structure
Number of Branches:
52
US Bank Branches:
51
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
01/13/2023
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$16,680,358,000
Deposits:
$14,016,922,000
Deposits Held Domestically:
$14,016,922,000
Equity Capital:
$1,967,987,000
Net Income:
$124,911,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Richmond
Regulator:
FDIC
TowneBank Complaints

View More TowneBank Complaints:
1
Complaint ID: 7831721

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Company: TOWNEBANK

Complaint: XXXX, on XX/XX/XXXX, I received a text message at XXXX from my bank saying that a quote - " LARGE WITHDRAWAL '' - charge of {$160.00} was posted. I looked it up on my Towne Bank application on my phone and noticed it was listed as a charge from XXXX. When I checked the most recent charges from the previous days, a list of repetitive charges ( all listed as being from XXXX ) for {$45.00}, {$160.00}, {$290.00}, {$160.00}, {$94.00}, {$15.00} ( these were all posted between XX/XX/XXXX to XX/XX/XXXX ) and then I found additional posts of {$63.00}, {$81.00}, {$20.00}, {$13.00}, {$10.00}, {$36.00}, {$32.00}, {$27.00}, {$22.00}, {$18.00}, and {$16.00} ( All between XX/XX/XXXX to XX/XX/XXXX ). On top of those, I had another 2 pending charges ( for {$29.00} and {$94.00} ) listed as well. There were other tiny amounts charged ( most well under {$10.00} ) over the previous week stretching back to XX/XX/XXXX when the first tiny charge happened. I still am not sure why the bank could allow such a blatant pattern of fraud to keep posting charges without making contact with the client who entrusted them with their money ( or how do they let all of this go on without temporarily putting a freeze on the card so they could contact the client to see what was going on ). Upon realizing all of this had been going on yesterday, I immediately used the Towne Bank app to freeze my card. I then drove to the nearest branch located on XXXX XXXX in XXXX XXXX, VA. I reported the fraudulent charges, and asked why I was not notified of these repeated charges for escalating amounts. I also asked why they did not notice this repetitive suspicious activity that was obvious fraud. Even more upsetting is that when I questioned them on what they do to monitor and protect their clients ' accounts, as well as asking why I was not getting any text messages/notifications of this suspicious activity, their response was simply, " we do not know. '' Additionally, they then told me that this is unfortunately probably going to end up being an issue that I will have to resolve with XXXX ( not with the bank ), and claimed that this was XXXX 's fault and this would likely end up being XXXX 's responsibility to resolve. They said that since I would probably be told this after they investigate ( which made no sense to me ), that I should go ahead and call XXXX to file a report with them as well. The rep at the bank looked up a number online for XXXX and gave it to me. I wanted to do whatever I could to find a resolution and have my stolen funds returned, and I did attempt to contact XXXX while I was at the Towne Bank bank XXXX filing my report. Yet, what I found out was that XXXX does not have an actual number that a member of the public can use to reach out to them ( the number the bank had given to me was to an emergency line XXXX provides for people with service animals and/or special needs ). I used my phone 's web browser to try and figure out how to get in contact with XXXX. I logged in through my phone 's web browser to file a request/complaint. XXXX had a section that listed all rides that I had taken on my XXXX account so I could indicate which XXXX charge I wanted to dispute. Yet, the last ride on my XXXX account was from XXXX of XXXX. I showed the bank reps this, and I still emailed XXXX and informed them of what I reported to my bank and requested that they contact me ( the bank also claimed that another rep was trying to find a way to contact XXXX while I was there filing my fraud report ). I was able to file a report on these fraudulent charges with Towne Bank, and I also requested they also put a stop on both the pending charges from XXXX on my account. When I asked about what was going to happen and the next steps, the bank informed me that they would investigate the claim and report back to me. This was all they would say to me after asking multiple times. When I asked specifically about the money that was stolen from my account, they again said that they did not know and would contact me again once they investigated. While they were not rude, they did ask me the same sets of accusatory questions throughout my extended time there. The questions all appeared to aimed at getting me to admit that this was all my fault or only my responsibility to resolve with XXXX. Like previously stated, they even went as far as to say that I should go ahead and just get this resolved with XXXX. After spending well over an hour there filing my report with them, I left without being given an adequate response from the bank to several key questions : Why did I not receive text notifications about the repeated withdrawals as well as the almost all of the larger withdrawals, and how could they not explain why they did not notice or do anything about this obvious pattern of fraudulent activity. To make matter worse, later in the evening ( at XXXX ) I received a text message from Towne Bank XXXX The message said that one of the pending charges ( a {$94.00} XXXX charge ) had been posted and the bank approved the withdrawn amount to be taken from my personal checking account. This is several hours after I physically went into the bank to file a fraud report and watched the bank representative record it as fraudulent as they assured me that they would place stops on the two fraudulent charges while also investigating the fraudulent charges they allowed to be withdrawn repeatedly. After of this is reported to them in person, how do they allow yet another fraudulent charge to be processed 4-5 hours after it is reported as fraudulent? This morning I did receive notifications that the bank did finally start blocking some new pending charges from XXXX, and while the bank rep did indicate that she would follow up with me, I have yet to hear back from anyone at the bank as of XXXX today.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 7476177

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue: Changes in loan terms during the application process

Company: TOWNEBANK

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 4041186

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Company: TOWNEBANK

Complaint:

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A



View More TowneBank Complaints:
1



TowneBank Reviews and Ratings

Average Customer Rating

3 out of 5 stars from 2 reviews.

35095-TowneBank

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

1 stars

Reviewed on December 30 2021 by Randy B

It's to much trouble trying to make a payment.[-] be trying to find another Bank to take [-] [-] for [-] [-] I just bought.


5 stars

Reviewed on November 15 2021 by pamela o

5 [-]


Branch Locations for TowneBank
Generic Bank Image - No Logo available
The following is a directory of all branch offices for TowneBank
Pages: 1
INNSBROOK BRANCH - TowneBank
4501 Cox Rd
Glen Allen, Virginia 23703
MECHANICSVILLE BRANCH - TowneBank
7279 Bell Creek Rd
Mechanicsville, Virginia 23703
KINGSMILL BRANCH - TowneBank
1510 Quarterpath Rd
Williamsburg, Virginia 23703
NEW TOWN BRANCH - TowneBank
5216 Monticello Ave
Williamsburg, Virginia 23703
Gateway Branch - TowneBank
800 E Canal St
Richmond, Virginia 23703
NINE MILE ROAD BRANCH - TowneBank
5100 Nine Mile Rd
Richmond, Virginia 23703
VILLAGE BRANCH - TowneBank
7013 Three Chopt Rd
Richmond, Virginia 23703
Azalea Branch - Towne Bank
5011 Brook Road
Richmond, Virginia 23703
Imperial Plaza Branch - Towne Bank
1717 Bellevue Ave
Richmond, Virginia 23703
LIBBIE MILL BRANCH - TowneBank
4901 Libbie Mill East Blvd
Richmond, Virginia 23703
Short Pump Office Branch - TowneBank
11704 West Broad Street
Richmond, Virginia 23703
STONY POINT BRANCH - TowneBank
9000 W Huguenot Rd
Richmond, Virginia 23703
GREENBRIER BRANCH - TowneBank
1312 Greenbrier Pkwy
Chesapeake, Virginia 23703
GREAT BRIDGE BRANCH - TowneBank
137 Mount Pleasant Rd
Chesapeake, Virginia 23703
SMITHFIELD BRANCH - TowneBank
1119 S Church St
Smithfield, Virginia 23703
HILLPOINT BRANCH - TowneBank
3100 Godwin Blvd
Suffolk, Virginia 23703
LAKESIDE BRANCH - TowneBank
1008 W Washington St
Suffolk, Virginia 23703
MEMBER SERVICE CENTER - TowneBank
6001 Harbour View Blvd
Suffolk, Virginia 23703
HARBOUR VIEW FINANCIAL CENTER BRANCH - TowneBank
5806 Harbour View Blvd
Suffolk, Virginia 23703
WESTMINISTER CANTERBURY BRANCH - TowneBank
3100 Shore Dr
Virginia Beach, Virginia 23703
PAVILION CENTER II BRANCH - TowneBank
600 22nd St
Virginia Beach, Virginia 23703
FIRST COLONIAL BRANCH - TowneBank
984 First Colonial Rd
Virginia Beach, Virginia 23703
PRINCESS ANNE BRANCH - TowneBank
2539 Princess Anne Rd
Virginia Beach, Virginia 23703
TOWN CENTER BRANCH - TowneBank
297 Constitution Dr
Virginia Beach, Virginia 23703
KEMPSVILLE BRANCH - TowneBank
5200 Providence Rd
Virginia Beach, Virginia 23703
Windsor Branch - TowneBank
50 E Windsor Blvd
Windsor, Virginia 23703
WARDS CORNER BRANCH - TowneBank
7500 Granby St
Norfolk, Virginia 23703
GHENT BRANCH - TowneBank
1006 Colley Ave
Norfolk, Virginia 23703
Norfolk World Trade Ctr Branch - TowneBank
101 W Main St
Norfolk, Virginia 23703
HARBOR S EDGE BRANCH - TowneBank
1 Colley Ave
Norfolk, Virginia 23703
NORFOLK BRANCH - TowneBank
109 E Main St
Norfolk, Virginia 23703
WARWICK BRANCH - TowneBank
11001 Warwick Blvd
Newport News, Virginia 23703
OYSTER POINT BRANCH - TowneBank
1 Old Oyster Point Rd
Newport News, Virginia 23703
Port Warwick Branch - Towne Bank
1030 Loftis Boulevard, Suite 100
Newport News, Virginia 23703
HAMPTON BRANCH - TowneBank
550 Settlers Landing Rd
Hampton, Virginia 23703
YORK BRANCH - TowneBank
6515 George Washington Mem Hwy
Yorktown, Virginia 23703
PORTSMOUTH BOULEVARD BRANCH - TowneBank
6201 Portsmouth Blvd
Portsmouth, Virginia 23703
TowneBank - TowneBank
5716 High St W
Portsmouth, Virginia 23703
OLDE TOWNE BRANCH - TowneBank
200 High St
Portsmouth, Virginia 23703
Chesterfield Branch - TowneBank
9961 Iron Bridge Rd
Chesterfield, Virginia 23703
COURTLAND BRANCH - TowneBank
28319 Southampton Pkwy
Courtland, Virginia 23703
Greensboro Branch - TowneBank
802 Green Valley Rd
Greensboro, North Carolina 23703
Cary Branch - TowneBank
5000 Valleystone Dr
Cary, North Carolina 23703
Glenwood Branch - TowneBank
3535 Glenwood Ave
Raleigh, North Carolina 23703
North Ridge Branch - TowneBank
7100 Falls Of Neuse Road
Raleigh, North Carolina 23703
Greenville Branch - TowneBank
1000 Red Banks Road
Greenville, North Carolina 23703
CAMDEN BRANCH - TowneBank
178 Us Highway 158 W
Camden, North Carolina 23703
Corolla Branch - Towne Bank
824 Ocean Trail
Corolla, North Carolina 23703
GRANDY BRANCH - TowneBank
6670 Caratoke Hwy
Grandy, North Carolina 23703
SOUTHERN SHORES BRANCH - TowneBank
2 Juniper Trl
Southern Shores, North Carolina 23703
Duck Branch - TowneBank
1203 Duck Rd
Duck, North Carolina 23703
MOYOCK BRANCH - TowneBank
250 Caratoke Hwy
Moyock, North Carolina 23703
NAGS HEAD BRANCH - TowneBank
2525 S Croatan Hwy
Nags Head, North Carolina 23703
Myers Park Branch - TowneBank
150 Providence Rd
Charlotte, North Carolina 23703
SouthPark Branch - TowneBank
6337 Carnegie Blvd
Charlotte, North Carolina 23703
Ballantyne Branch - TowneBank
13900 Conlan Cir
Charlotte, North Carolina 23703
Pages: 1
TowneBank Name Changes
The following are other names TowneBank has been known by over the years:

In 2015 their name became: Towne Bank.

In 2023 their name became: TowneBank.

TowneBank Mergers and Acquisitions
The following shows transitions that are what have ultimately result in TowneBank becoming what it is today, for better or worse.

Harbor Bank (2004)
The Bank of Currituck (2011)
Franklin Federal Savings Bank (2015)
Monarch Bank (2016)
Paragon Commercial Bank (2018)
Farmers Bank (2023)