KeyBank National Association has 985 banking locations. Their corporate headquarters address is listed as: 127 Public Sq in Cleveland Ohio.
This corporate page for KeyBank National Association includes ratings, links to all KeyBank National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
KeyBank National Association Corporate Headquarters Address:
KeyBank National Association
127 Public Sq
Cleveland, Ohio 44114
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KeyBank National Association Headquarters Phone Number:
(216) 689-8481
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KeyBank National Association Location Area Map
Monday
9:00 AM - 4:30 PM
Tuesday
9:00 AM - 4:30 PM
Wednesday
9:00 AM - 4:30 PM
Thursday
9:00 AM - 4:30 PM
Friday
9:00 AM - 4:30 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
127 Public Sq
Cleveland, Ohio 44114
Became FDIC Insured:
01/16/1956
Corporate Website:
www.key.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
06/21/2023
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
KEYCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$147,248,425,000
Deposits Held Domestically:
$147,248,425,000
Equity Capital:
$13,343,081,000
Net Income:
$1,130,083,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
![KeyBank Medium Logo](/images/keybank-md.png)
The following is a directory of all branch offices for KeyBank National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More KeyBank National Association Complaints:
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Complaint ID: 6050530
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Subissue: Company closed your account
Company: KEYCORP
Complaint: I opened an account with XXXX XXXX ( serviced by Key Bank ) on XX/XX/XXXX. I funded the account two ways, first with {$5.00} from a XXXX XXXX account, and second with four {$500.00} money orders purchased on XX/XX/XXXX. I then referred a friend to XXXX, who received his referral bonus and still has a working account with them today.
The funds from the money orders were held until XX/XX/XXXX, and when I tried to access the account soon after that date the online banking platform rejected my login, saying to contact the bank to verify my identity.
I went through many calls trying to figure out what the problem was, and no one at XXXX XXXX could tell me anything other than that the funds were approved and available, but my account was under review for an unknown reason.
Key Bank sent me a letter notifying me of suspected suspicious activity on my account on XX/XX/XXXX, and that my account was under review, but I never heard from them again until last week, XX/XX/XXXX, when I received a letter dated XX/XX/XXXX informing me that they honored my request to close my account and were including a check for the closing balance.
The check they sent was for {$5.00}, and there was no mention of the additional {$2000.00}. I was already told verbally by an account representative that the funds were approved, and I received a statement from XXXX XXXX at the end of XXXX that confirmed my account held {$2000.00}. I even contacted XXXX XXXX and confirmed that all four money orders had been cashed. I am including the pictures of the money orders and receipts for all of them.
This is theft. It is so unprofessional and unacceptable to close my account without verifying anything with me, asking me any questions, or communicating with me at all. And it is even more ridiculous to close the account and pretend the {$2000.00} balance never existed, even when they sent me a published statement confirming the balance at the exact same time.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6048822
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
Subissue:
Company: KEYCORP
Complaint: Keybank Will not process request of mine to return money from unauthorized transactions And money from closed account Keybank XXXX XXXX XXXX XXXX ohio XXXX
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6040976
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: KEYCORP
Complaint: I am concerned about a potential security breach at Key Bank or XXXX. My debit card, issued by Key Bank in partnership with XXXX, has been digitally stolen three times in the past six months. Each time this occurs, the events are always the same ; the card is charged for a transaction on XXXX XXXX in California. The physical debit card always remains in my possession. I have never had a XXXX XXXX account.
The first occurrence was on XX/XX/2022, wherein my card was charged by XXXX XXXX via XXXX XXXX for a total of {$51.00}. I called Key Bank and was issued a new card as well as provisional credit while the dispute was investigated.
On XX/XX/2022, my card was again charged in an unauthorized XXXX XXXX transaction in the amount of {$69.00}. I called Key Bank- this time they " hard closed '' the card and instructed me to delete the card number from any e-commerce websites where it may have been saved, which I did. Key Bank again extended provisional credit for the disputed transaction.
Less than a month later, on XX/XX/2022, my card was again charged in an unauthorized XXXX XXXX transaction, this time for {$45.00}. I called Key Bank I was quickly transferred to a different department - the woman I spoke to this time seemed slightly more abreast of the situation and implied that this was a problem of which Key Bank was aware, and that Key Bank 's investigative departments were working to find the root of the breach. I asked how someone could possibly have access to my new card so soon after it had been issued ; the Key Bank representative suggested there may be a breach with XXXX or XXXX XXXX ( again, I have never had a XXXX XXXX account. ) The Key Bank representative again " hard closed '' my card and issued provisional credit in the disputed amount.
I have just received my new debit card and I am very concerned that this will occur again. This is my only card.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 68 reviews.
17534-KeyBank National Association
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names KeyBank National Association has been known by over the years:
In 1980 their name became: Society National Bank.
In 1997 their name became: KeyBank National Association.
The following addresses are where KeyBank National Association has had their headquarters:
Moved From: MAIN STREET to 127 Public Square, Cleveland, OH 44114.
Moved From: 127 PUBLIC SQUARE to 800 Superior Avenue, N.E., Cleveland, OH 44114.
Moved From: 800 SUPERIOR AVENUE, N.E., SECOND FLOOR to 127 Public Square, Cleveland, OH 44114.
The following shows transitions that are what have ultimately result in KeyBank National Association becoming what it is today, for better or worse.
Society Bank of Painesville (1979)
The First National Bank of Harrison (1980)
First National Bank of Clermont County (1980)
The Second National Bank of Ravenna (1982)
Centran Bank of Akron (1986)
Central National Bank of Cleveland (1986)
Society Bank of the Firelands (1988)
Society Bank of Northwest Ohio (1988)
Society Bank of Eastern Ohio, National Association (1989)
Society Bank, National Association (1992)
AmeriTrust Development Bank (1992)
AmeriTrust Company National Association (1992)
Society Bank & Trust (1993)
State Home Savings Bank, F.S.B. (1994)
Keybank National Association (1996)
Key Trust Company of Florida, National Association (1997)
KeyBank National Association (1997)
KeyTrust Company National Association (1998)
Keybank National Association (1998)
Key Trust Company of Indiana, National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company of Ohio, National Association (2001)
Key Trust Company National Association (2001)
Union Bank & Trust (2003)
Key Bank USA, National Association (2004)
EverTrust Bank (2004)
Union State Bank (2008)
KeyTrust Company National Association (2014)
First Niagara Bank, National Association (2016)
EverTrust Asset Management (2017)