KeyBank National Association has 985 banking locations. Their corporate headquarters address is listed as: 127 Public Sq in Cleveland Ohio.
This corporate page for KeyBank National Association includes ratings, links to all KeyBank National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
KeyBank National Association Corporate Headquarters Address:
KeyBank National Association
127 Public Sq
Cleveland, Ohio 44114
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KeyBank National Association Headquarters Phone Number:
(216) 689-8481
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KeyBank National Association Location Area Map
Monday
9:00 AM - 4:30 PM
Tuesday
9:00 AM - 4:30 PM
Wednesday
9:00 AM - 4:30 PM
Thursday
9:00 AM - 4:30 PM
Friday
9:00 AM - 4:30 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
127 Public Sq
Cleveland, Ohio 44114
Became FDIC Insured:
01/16/1956
Corporate Website:
www.key.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
06/21/2023
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
KEYCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$147,248,425,000
Deposits Held Domestically:
$147,248,425,000
Equity Capital:
$13,343,081,000
Net Income:
$1,130,083,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
![KeyBank Medium Logo](/images/keybank-md.png)
The following is a directory of all branch offices for KeyBank National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More KeyBank National Association Complaints:
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Complaint ID: 3030466
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Company: KEYCORP
Complaint: XX/XX/2018 Attn : XXXX XXXX To : Ohio Attorney General Office From : XXXX & XXXX XXXX Dear Ms./Mrs./Mr. XXXX : We are responding to the complaint against XXXX XXXX at XXXX XXXX XXXX XXXX in XXXX Ohio XXXX In order to satisfy satisfaction and accord and properly resolve our issues with XXXX XXXX, we are asking that Ohio Attorney General Office please look to what Ohio 's revised codes state what affirms Merchants are in fact violating Ohio consumer Laws.
1. XXXX 's used 2 debit cards to hold funiture on XX/XX/2018. Nothing to do with cash refunds 2. XXXX 's explained to XXXX XXXX employees XXXX and Some manager on XX/XX/2018 that XXXX found cheaper furniture elsewhere which also included giving XXXX box spring and matress free along with the exact things XXXX wanted to sell XXXX but for {$1300.00} as oppose to buying XXXX XXXX XXXX for {$2000.00} ( which XXXX also excluded the box spring andd mattress ). In fact, XXXX told hills they could only include box spring and mattress for an additional {$700.00} making the total from XXXX a total of {$2700.00}. By the XXXX XXXX doing business with XXXX XXXX, not only did the XXXX get a free box spring and mattress, the XXXX also saved a total of $ XXXX- $ XXXX= {$710.00} plus XXXX XXXX initially told the XXXX that they would sell the XXXX their box spring and mattress for {$250.00} but after a moment of thought the salesman " XXXX '' out of respectability, good faith and professional discretion told the XXXX if they were willing to buy the bedroom suit he would throw in the box spring and mattress free which XXXX never offered even after the XXXX asked XXXX to please do so.
3. XXXX explained to XXXX that XXXX realized that they had to go with cheaper merchant because the XXXX XXXX financial situation was not as great to finalize furniture with XXXX. XXXX argued, begged and pleading with manager at XXXX to please refund the XXXX XXXX debit funds but XXXX manager kept stating in alike that " weve got your money and even though you came here timely enough to be refunded, we are deliberatley going to steal, scam and take your money yes even despite you have received not 1 piece of furniture from XXXX. Yes even in spite of XXXX having no store postings of refund policy in it's storefront and ORC XXXX ( 1 ), ( 5 ), ( 6 ) and ( 7 ) clearly states in summary under ( 6 ) no merchant is allowed to make a statement of opinion to the consumer 's detriment despite XXXX lacks proper professional discretion in ending it's insistence of scamming the XXXX based on evidence that the XXXX explained to XXXX the XXXX no longer wanted to continue a relationship with XXXX but found favor with XXXX XXXX.
4. The XXXX are not wards of the state or aliens nor illegal immigrants as to be treated like criminals. Ohio is part of the United States of America. America does not have values in which the federal government has allowed merchants to dictate to consumers that consumers may not end a financial relationship prior to receiving goods. XXXX never received furniture from XXXX because XXXX knew or should have known that delivery of furniture after the XXXX had already received delivery fro XXXX XXXX would be the biggest embarrassment for XXXX to risk being filmed in the process of trying to make such an absurd delivery.
5.XXXX are fed up with issue with XXXX and urges Ohio Attorney general Staff to take this time to force XXXX XXXX to do the honorable thing and refund every penny it took from the XXXX. It is a shame that even at this day and age that merchants today such as XXXX are acting as if they have a drug addiction so strong that it insists on holding onto folks money in this case the XXXX as if to ratify that " we ; ve got your money and noone is going to do anything about it. Saleman XXXX know that he told us if we found furniture elsewhere we would receive our debit funds back. Even the paperwork doesn't mentioned anything about restocking but the rude scheming manager even said we could get part of our money back but we would have to pay a {$600.00} restocking fee. then out of anger because the manager was called a sell out to his race and for the owner of XXXX he took offense and said " there's nothing to be refunded ''. But in order to not EVADE this issue 's importance, the XXXX are stating that XXXX will go down in history on the list as among merchants who are so pressed and desparate to steal from tax-payers that they would even go to the extent of trying to keep people 's money even when the buyers ( XXXX ) have purchased elsewhere.
6. The XXXX are asking a plain question. Why is it so important for XXXX to hold onto the XXXX XXXX money? XXXX still have their furniture. The fact is the XXXX did business elsewhere. Ohio Attorney General, do we live in a country in which we are obligated or forced to do business with merchants who say we must do business with them. We have our bedroom funiture from XXXX XXXX. We do not want nor need XXXX XXXX furniture or business and we choose to do our business with our money as we see fit and would appreciate if noone tries to force us to do business with anyone we dont choose to. Simply put. Why are we having to beg for something that legally belongs to us? We never agreed that anyone would have power over us to control our monetary decisions. And never will sign such an agreement. The big question is : WHY HASNT XXXX TOLD OHIO ATTORNEY GENERAL THAT THEY NEVER TOLD THE XXXX THERE WILL NOT BE REFUNDS TO THE XXXX 'S DEBIT CARDS? TRUTH : SALESMAN XXXX TOLD THE XXXX THEY COULD DECLINE PURCHASE IF XXXX FOUND BETTER DEAL. THIS IS THE XXXX STATE OF MIND AND REQUEST OHIO ATTORNEY GENERAL OFFICE TO FORCE XXXX TO REFUND XXXX MONEY ASAP DUE TO TAKING ADVANTAGE OF THE XXXX MENTAL ABILITY. XXXX FAILED TO STATE UPFRONT PRIOR TO TRANSACTION WITH XXXX THERE WILL BE NO REFUNDS ON FURNITURE OTHERWISE XXXX WOULD HAVE DECLINED PUTTING UP ANY MONEY FROM DEBIT CARDS. XXXX Rates XXXX F because XXXX has been overall a Dishonest business and consumers should receive relief. The XXXX are asking that Ohio Attorney General 's Office please get to the bottom of this senseless complaint. Respectully/ XXXX & XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3027132
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Company: KEYCORP
Complaint: I was a victim of identity theft, and there was a bank inquiry from Key Bank on XX/XX/2018. That I'm trying to get removed off my credit report and XXXX file - that caused an incorrect address on my personal file to appear from this Key Bank inquiry.
I have tried calling Key Bank branch where the inquiry came from. I called the branch more than one time to try and resolve this as well as the fraud hotline. Nothing has been resolved. I have supplied documentation of what is on my credit file. On XX/XX/18 when I talked with the XXXX XXXX at Key Bank - XXXX, he says there is nothing that they can do on their end.
I talked with XXXX XXXX, and XXXX ( Branch Manager ) to resolve this issue at : Key Bank XXXX XXXX XXXX XXXX XXXX WA XXXX XXXX I want this issue resolved, want the inquiry removed off my credit report. I'm more than happy to supply copies of police reports, other documentation to support this.
Thank you!
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3026923
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
Subissue:
Company: KEYCORP
Complaint: On XX/XX/2018 I attempted to deposit {$1200.00} into my Keybank checking account via XXXX XXXX. XXXX XXXX. The money was never deposited despite the fact that XXXX XXXX claims to have received a confirmation from Keybank that the money was deposited into my account. It has been two months now and every time I call either party, I just get a runaround.
Nobody has been able to find my money, it is not in my account, I have spent a collective sixty two hours on the phone between Keybank and XXXX XXXX attempting to get a resolution to no avail. I have no idea what else to do. Somebody from Keybank needs to call XXXX XXXX at XXXX XXXX at XXXX and find my money.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 68 reviews.
17534-KeyBank National Association
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names KeyBank National Association has been known by over the years:
In 1980 their name became: Society National Bank.
In 1997 their name became: KeyBank National Association.
The following addresses are where KeyBank National Association has had their headquarters:
Moved From: MAIN STREET to 127 Public Square, Cleveland, OH 44114.
Moved From: 127 PUBLIC SQUARE to 800 Superior Avenue, N.E., Cleveland, OH 44114.
Moved From: 800 SUPERIOR AVENUE, N.E., SECOND FLOOR to 127 Public Square, Cleveland, OH 44114.
The following shows transitions that are what have ultimately result in KeyBank National Association becoming what it is today, for better or worse.
Society Bank of Painesville (1979)
The First National Bank of Harrison (1980)
First National Bank of Clermont County (1980)
The Second National Bank of Ravenna (1982)
Centran Bank of Akron (1986)
Central National Bank of Cleveland (1986)
Society Bank of the Firelands (1988)
Society Bank of Northwest Ohio (1988)
Society Bank of Eastern Ohio, National Association (1989)
Society Bank, National Association (1992)
AmeriTrust Development Bank (1992)
AmeriTrust Company National Association (1992)
Society Bank & Trust (1993)
State Home Savings Bank, F.S.B. (1994)
Keybank National Association (1996)
Key Trust Company of Florida, National Association (1997)
KeyBank National Association (1997)
KeyTrust Company National Association (1998)
Keybank National Association (1998)
Key Trust Company of Indiana, National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company of Ohio, National Association (2001)
Key Trust Company National Association (2001)
Union Bank & Trust (2003)
Key Bank USA, National Association (2004)
EverTrust Bank (2004)
Union State Bank (2008)
KeyTrust Company National Association (2014)
First Niagara Bank, National Association (2016)
EverTrust Asset Management (2017)