KeyBank National Association Corporate

KeyBank National Association has 985 banking locations. Their corporate headquarters address is listed as: 127 Public Sq in Cleveland Ohio.


This corporate page for KeyBank National Association includes ratings, links to all KeyBank National Association branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.


KeyBank National Association Headquarters
KeyBank National Association Corporate Headquarters Address:
KeyBank National Association
127 Public Sq
Cleveland, Ohio 44114
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KeyBank National Association Headquarters Phone Number: (216) 689-8481

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KeyBank National Association Headquarters Map
KeyBank National Association Location Area Map


KeyBank National Association Lobby Hours
Monday
9:00 AM - 4:30 PM
Tuesday
9:00 AM - 4:30 PM
Wednesday
9:00 AM - 4:30 PM
Thursday
9:00 AM - 4:30 PM

Friday
9:00 AM - 4:30 PM
Saturday
Closed
Sunday
Closed
KeyBank National Association Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
127 Public Sq
Cleveland, Ohio 44114
Established:
01/01/1849
Became FDIC Insured:
01/16/1956
Corporate Website:
www.key.com
Corporate Structure
Number of Branches:
985
US Bank Branches:
989
Foreign Offices:
0
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
06/21/2023
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
KEYCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
No
Financial Snapshot
Assets:
$185,571,273,000
Deposits:
$147,248,425,000
Deposits Held Domestically:
$147,248,425,000
Equity Capital:
$13,343,081,000
Net Income:
$1,130,083,000
FDIC Oversight
FDIC Region:
9
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
Regulator:
OCC
KeyBank National Association Complaints

View More KeyBank National Association Complaints:
Previous 1 ... 10 11 12 13 14 15 16 17 18 19 Next
Complaint ID: 3128064

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Company: KEYCORP

Complaint: KeyBank Mastercard promises fraud protection, but they're holding me responsible for a large unauthorized charge on my credit card account in the amount of {$690.00}. I reported my card as stolen on XX/XX/2018, the day after the transaction took place. I took the necessary steps to open a dispute and to obtain a replacement credit card. I also set up a fraud alert with the three major credit bureaus. I opted not to open a police report. The business that received payment is located in XXXX, XXXX. They have a website called XXXX where they sell digital, downloadable content related to music. I was unable to obtain an order ID number for this unauthorized purchase. On XX/XX/XXXX, they reversed the provisional credit on my account because I lost the dispute. I asked KeyBank to dispute the charge again, and then waited a month before calling for a status update - I wanted to know why I lost the disputes. Customer service transferred me back and forth between departments for a long while, and then finally explained that they were able to prove that I authorized that transaction, though they explained not how. The customer service agent then hung up on me. KeyBank never called back, and didn't send the promised documentation through the mail. All KeyBank did was provide me with a case reference number XXXX, which I was later told was useless. I feel KeyBank does not treat me fairly or as a valued customer. I've been using their credit card services for over nine years.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 7599283

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem accessing account

Company: KEYCORP

Complaint: I opened a checking account at Laurel Road bank ( a virtual bank operated by Key Bank ) and set up my salary from my law firm to be direct deposited into this checking account. The first payment went through and I attempted to transfer my funds to my XXXX XXXX account so that I could invest part of it and pay my bills with other parts of it because it was so difficult to add external accounts to Laurel Road. On XX/XX/2023 Laurel Road sent me an email saying the transfer has been initiated. I attempted to log in a few days later and was denied access " due to system maintenance ''. I believe this was not a good faith message. After several days of receiving this message I called and was told my account was placed on hold. Without alerting me, Laurel Road had canceled my transfer and then rejected a subsequent direct deposit from my employer. I now have thousands of dollars frozen and had to pay increased credit card interest due to their actions.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 3996075

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: KEYCORP

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A



View More KeyBank National Association Complaints:
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KeyBank National Association Reviews and Ratings

Average Customer Rating

3 out of 5 stars from 68 reviews.

17534-KeyBank National Association

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

5 stars

Reviewed on March 11 2023 by Lisa A

BEWARE!! THEY GIVE YOUR MONEY TO [-] STATE!! A [-] [-] Branch sent ONE regular [-] letter, which got mixed in with other [-], to attempt to reach us. They had PLENTY of contact info: email, house phone, cell phone, address for CERTIFIED or REGISTERED [-]. They chose NONE of those routes. Decided our account was abandoned, though we had recently closed a safe deposit box and pay a mortgage monthly, and escheated [-] money to [-] State!! They REFUSE to give [-] [-] district manager's information, but easily give [-] money away!!


5 stars

Reviewed on November 01 2022 by Deanna

[-] not bank here [-] lie and loose your money Had pending transaction that didn’t [-] through but never got [-] [-] back now being told that when it’s a pending transaction you still have [-] to spend [-] money I have never been able to spend


1 stars

Reviewed on October 11 2022 by Lisa A

BEWARE!! THEY GIVE YOUR MONEY TO [-] STATE!! A [-] [-] Branch sent ONE regular [-] letter, which got mixed in with other [-], to attempt to reach us. They had PLENTY of contact info: email, house phone, cell phone, address for CERTIFIED or REGISTERED [-]. They chose NONE of those routes. Decided our account was abandoned, though we had recently closed a safe deposit box and pay a mortgage monthly, and escheated [-] money to [-] State!! They REFUSE to give [-] [-] district manager's information, but easily give [-] money away!!


5 stars

Reviewed on July 23 2022 by Frances v

I like Key bank. I have accounts there and [-] people are always pleasant and helpful. But their ATM machines are antiques. They are make for [-] days when everyone had cars that are made with windows that are low and even with [-] machine. Suv's [-]'t [-] through easily. [-] are hurts trying to reach [-] money and I have to pull forward and [-] [-] [-] and reach around it to get [-] money. I used to have accounts with Citizens bank and their ATM's are perfect. I have no problem with them. It's time Key updates [-] ATM at [-] drive through. Please!


5 stars

Reviewed on July 01 2022 by Mary P

Great experience with [-] A on [-] phone today


5 stars

Reviewed on July 01 2022 by Mary P

Great experience with [-] A on [-] phone today


1 stars

Reviewed on April 28 2022 by Michelle B

I did a mobile deposit and due to unforeseen circumstances [-] check was returned. I immediately did a Zelle transfer to bring [-] account current to find [-] account frozen for more than a week. I have been dealing with branch management for more than a week and no progress has been made. They [-] call backs and [-] not deliver. At this point I’m just closing [-] account and using another institution.


1 stars

Reviewed on March 19 2022 by Bonita

Key Bank is awful. I [-] calling their customer service department but no one seems to be able to help. I finally spoke with a human in [-] fraud department who "assured [-]" [-] issue would be resolved yet it still continues!! I am calling one last time, then I am reporting them to [-] FDIC, [-] States Attorney [-], and calling a lawyer. [-] not bank with Key Bank If you value your personal, confidential information. If you expect customer service, then run from Key Bank!!!


1 stars

Reviewed on December 08 2021 by Angela

[-] Colorado Branch Manager [-]


1 stars

Reviewed on November 05 2021 by Brenda S

You are [-] worst I [-] never recommend you to anyone [-] dare you be so unprofessional stay [-] [-] away from Key Bank


5 stars

Reviewed on November 05 2021 by Lord J

See


1 stars

Reviewed on October 20 2021 by Terrence S

Customer Service at Key Bank is a farce. It consists of very nice operators who's sole [-] is to console you and apologize that they cannot connect you with someone who can actually [-] something about your issue. Their main technique is to advise you that they need [-] request in writing, which they then [-] not respond to. Most recently, I received a letter from [-] Office of [-] President, advising they were looking into [-] matter and to contact them for further assistance. When I called, I was unable to speak to [-] letter writer, and was left to vent [-] frustration on [-] professional apologists they have answer [-] phone. This has been a three month process. [-] strategy is to provide [-] appearance of service rather than address [-] issue.


5 stars

Reviewed on October 05 2021 by Nadine G

This is [-] worst customer service I have ever experienced, I have not been able to [-] [-] funds for over a month,I [-] getting [-] same response and nothing is done again, and again. I am going to be evicted because Key bank [-] not send [-] [-] card to [-] address that has been verified by them [-] documents sent in.


5 stars

Reviewed on August 30 2021 by gary l

Key has always been there for [-] and solved [-] [-] even though I have a piddly account


5 stars

Reviewed on August 30 2021 by gary l

key has always been there for [-]


5 stars

Reviewed on August 06 2021 by Lora G

Lousy bank worst customer service [-] mentally incapacitated daughter thought she was helping did mobile deposit of check already deposited told her it was OK it won't clear it did then they locked [-] account for 6 weeks no notification of why or [-] [-] even after check that shouldn't have cleared was taken out of [-] acct telling [-] I could still nor [-] [-] money when I [-] yes I can by law you can't [-] [-] [-] money to which was told [-] accts. were being closed out and I could never again [-] acct at key bank frankly after that why would I trust [-] money at this bank ever again


1 stars

Reviewed on May 11 2021 by Karen L

I have been charged $25 maintenance fees on [-] checking account for 5 months. Since I [-]'t used [-] account since November 9, 2020 I saw no reason to be regularly checking it. When I decided last week to close [-] account I did notice [-] fees. Perhaps in 2013 when I opened [-] account I was told that this type of account had such a high maintenance fee. It's not reasonable though to think I would remember that 8 years later. I would think that when I paid off [-] [-] tied to this checking account I would have been advised to convert [-] checking account to one with a reasonable maintenance fee or to close it. I was not. I tried to resolve this at what I consider [-] local branch and also via [-] dispute phone number. I seems no one has [-] authority to waive fee that are older than one month. I know that someone has that authority but no one [-] tell [-] who that is. I consider this dismal customer service.


5 stars

Reviewed on May 11 2021 by Chuck

Claim account s


5 stars

Reviewed on May 06 2021 by Fiduciary

ALL SYSTEMS OF RETIREMENT


1 stars

Reviewed on May 02 2021 by Wendy F

They [-]'t [-] to communicate with a person with a hearing disability.


5 stars

Reviewed on April 14 2021 by Felix P

Your branch manager in Douglassville is not even capable of making a wire transfer and then [-] assistant can't even process it


5 stars

Reviewed on March 22 2021 by Madeline G

Is anybody running this outfit?? I had a miserable time with [-] first funding of [-] PPP [-], and couldn't connect, despite several attempts and several calls to [-] "relationship manager" Jeromy (this is a [-]). [-] continued to tell [-] that I just had to press [-] [-], but that always sent [-] into a loop with [-] same resulting [-]. Finally after several calls, [-] got on [-] email with [-] to [-] that I truly was having a problem. [-] then referred to [-] as his "problem child". Eventually I got [-] [-]. Then [-] [-] forgiveness package was in place, only to be told by Jeromy that loans wouldn't be forgiven until [-] next round of loans was completed. I got a notice about [-] [-] loans on [-] 3, saying [-] applications would be closing [-] 7. I frantically called [-] number listed and was told by [-] agent, that [-] date was extended to [-] 31 and that a [-] [-] was being provided. When no [-] came by [-] 19, I phone and emailed Jeromy with questions about [-] second round applications and [-] forgiveness. No answer by [-] end of day [-] 20, so I got online on Saturday. That's when I discovered that Key had closed it's portal at 5 pm on [-] 20. I called a number online and confirmed. I cannot apply for [-] second round. Still no answer from Jeromy today. Thank God there is Umpqua Bank in [-] area. I realize that neither Jeromy, nor his boss, [-], or anyone in corporate [-] care if I switch to Umpqua Bank. By [-] way, [-] branch manager there told [-] that I was [-] third one to come in with similar complaints and switching to Umpqua. I'd switch if it wasn't so much trouble. If you are hoping for a [-] relationship, [-] SOMEWHERE [-]. I [-] know [-] local branch's phone so I can call there. But for most branches, there is only a dreadful [-] telling [-] I can leave a voice [-].


5 stars

Reviewed on March 04 2021 by Karen P

Wow what a disappointing experience!!!! Had a problem with not receiving 2020 interest statement for a commercial mortgage.


5 stars

Reviewed on January 19 2021 by thomas w

customer service and fraud is hard to get 3 days trying and still no answer


1 stars

Reviewed on December 23 2020 by Mary r

I took [-] 90 year old mother to key bank in water In Waterville [-] she want to buy $5000. In CD’s . She had spoken to a person there and told her what info she needed. When we arrived there were 3 people working and no one [-] as customers and was refused to take care of [-]. If that wasn’t enough [-] rudeness and in friendly employees there are horrible. It seems [-] bank doesn’t need her [-].


1 stars

Reviewed on December 13 2020 by Jason

Horrible service
1


1 stars

Reviewed on October 11 2020 by Lisa Q

Key Bank [-] I [-] never bank with them again I have multiple banking relationships and I [-] continue to [-] so to better myself and I’ll continue to inform [-] public of Key Bank’s crappy customer service


1 stars

Reviewed on September 12 2020 by Nikki

I [-] no to overdraft protection. They paid .48 which I was negative, and charged [-] 61 dollars over it. Apparently I cant dispute it because somewhere in their paperwork it says they can [-] it.


5 stars

Reviewed on September 03 2020 by Jennifer

Never been so insulted or hurt in [-] life with way I have been treated by key customer service. Unbelievable what a single mother has been put through


5 stars

Reviewed on July 16 2020 by Denise S

Horrible!!! I cashed a check written from keybank and [-] cashier insisted upon [-] SSN number !! I did not give it to him but would I ever! It’s none of their [-] !! I [-] never ever [-] to that bank again!!!


1 stars

Reviewed on July 07 2020 by tosha L

I hate your racist bank.!! It’s Covid 19 and [-] fraud department put a hold on [-] account! [-] am I suppose to pay [-] bills I’m trying to find corporate number so I can find out I I need to [-]!!


5 stars

Reviewed on May 17 2020 by MICHELE

Yesterday, [-] husband and I were opening our camp near Queensbury, NY. , and stopped at [-]'s to get coffee. While in [-], I was telling [-] husband about our local bank adding yet another monthly charge to both our [-] and personal account. A very nice young lady introduced herself as [-] Armentano. She told us she could not help but hear [-] frustration about [-] bank (guess I was a [-] more boisterous then I thought). She asked if perhaps she could have a few minutes of our time to discuss what her bank, your bank, could [-] for us. She asked some questions, we chatted for a bit, [-] she went on to tell us all of [-] reasons Keybank's services could fit our needs and save us money. She asked where we live and even went as [-] as to look up which branch is closest to us. Her excitement at being able to assist us was extremely evident. She was knowledgeable and professional. Her enthusiasm was infectious and [-] husband and I [-] be making [-] appointment to meet a Keybank rep this week. Thank you for employing someone who truly loves what they [-] and is passionate about who they work for.


1 stars

Reviewed on May 11 2020 by Muriel J

Horrible Service


1 stars

Reviewed on April 28 2020 by Jonathan R

No answering [-] phone and [-] hanging up [-] phone in [-] middle of [-] call


1 stars

Reviewed on April 10 2020 by Anthony r

Warminster branch of Pennsylvania. Single worst customer experience I've had to date. [-] up on twice after waiting 5 days for a call back. told by [-] manager "they [-]'t have time for this" when trying to locate where [-] mortgage check was sent to from them to another bank...


5 stars

Reviewed on January 13 2020 by chris c

Most ruthless bank, Dont ever ask for help to relieve a debt !! I have paid them 37 K on a 30 K [-] and offered 13500 to close and wont take it, I have lost [-] [-] and looking for a [-] but other banks have lost money to settle and they are making [-] 20 K and still wont settle as [-] family suffers !! I asked to be crucified but they like suffering better !! I just want this to end, I have taken 2 grand from [-] childrens accounts and making one last offer,


5 stars

Reviewed on January 13 2020 by chris c

Most ruthless bank, Dont ever ask for help to relieve a debt !! I have paid them 37 K on a 30 K [-] and offered 13500 to close and wont take it, I have lost [-] [-] and looking for a [-] but other banks have lost money to settle and they are making [-] 20 K and still wont settle as [-] family suffers !! I asked to be crucified but they like suffering better !! I just want this to end, I have taken 2 grand from [-] childrens accounts and making one last offer,


5 stars

Reviewed on January 10 2020 by Raymond b

Key bank's staff at all Rochester, NY are [-] worst banks staffers that I have ever dealt with. [-] KeyBank staffers here treat customers like trash, homeless, demeaning, arrogance and practice racial discrimination.


5 stars

Reviewed on January 10 2020 by Raymond b

Key bank's staff at all Rochester, NY are [-] worst banks staffers that I have ever dealt with. [-] KeyBank staffers here treat customers like trash, homeless, demeaning, arrogance and practice racial discrimination.


1 stars

Reviewed on January 10 2020 by Raymond b

Key bank's staff at all Rochester, NY are [-] worst banks staffers that I have ever dealt with. [-] KeyBank staffers here treat customers like trash, homeless, demeaning, arrogance and practice racial discrimination.


1 stars

Reviewed on December 23 2019 by angela b

Aweful I won a lawsuit and [-] lawyer sent [-] a check I went in to deposit [-] check. [-] clerk whispers to [-] [-] clerk next to her and has him look at her screen they whisper back and forth [-] tells her to make sure she puts [-] check on a hold Bec it looked suspicious Bec it's and out of state check ( [-] account is still active with [-] out of state office) [-] check was written in [-] state that matches [-] I'd and where [-] account was set up. They then [-] that they were placingcthe hold Bec [-] account was over drawn numerous times in 6 months catch is I have [-] account that only lets u spend what u have in ur account so impossible to [-] over drawn and In 6 months I have not went over drawn Bec I have only used [-] account to deposit money n [-] checks. Smh they were rude and very short with [-]. And had to wait for 20 mins before someone helped [-] and I was [-] only other person in [-] bank. I have never been treated so poorly with this company it was upsetting and since [-] branch treated [-] so poor once [-] check clears I [-] take [-] money somewhere [-]. I have banked with key for over 5 years and [-] not trust anyone with [-] money that would make [-] feel so uncomfortable


1 stars

Reviewed on November 26 2019 by Jason L

Had $10,500 stolen from [-] account and experienced lies, run around and horrible service then was told [-] “[-] resolution is we are going nothing”. Beware!!! We have been great clients for 16 years with $75,000 in at most times too.


1 stars

Reviewed on November 08 2019 by Staci H

I opened [-] accont with [-] twin falls Idaho branch over 3 weeks ago. Got direct deposit set up with over $450


1 stars

Reviewed on October 31 2019 by Kandi

Recently had [-] parents deposit a little over $6000 into [-] account to help [-] out of a jam. They deposited a check, I was given [-] usual $100 at [-] time. [-] next morning [-] funds were not showing as available so I called customer service and was told they would be available at 9:00am. At 9:30 they still were not showing as available...second call to customer service...."Oh a five day hold was placed on [-] funds, they [-] be available on....... At this point I am in a panic, I have [-] hours in which to wire money to [-] [-] home from going into foreclosure. I [-] to [-] branch where I'm told that [-] manager does not have [-] authority to lift [-] hold. "We understand your situation but there's nothing we can [-]". In other words, we really [-]'t care, and sorry about your luck. I get all kinds of stupid texts and emails about [-] accounts, special offers, etc.... But no one can give [-] [-] common curtsy of letting [-] know about this possibility or check with [-] to find out if I know these people that made [-] deposit. I was able to get a 6 day extension from [-] mortgage company, and soon as this is taken care of I [-] closing [-] Key account, and letting everyone I know what happened.


1 stars

Reviewed on October 03 2019 by Sara

Terrible experience with customer service experience at [-] [-] Scotland Ave, [-], NY location. Deposited [-] got stuck in feed in ATM machine. ATM gave [-] back $20 but kept [-] remainder of [-] deposit. Asked for assistance from a manager. Was told machine could not be serviced or audited so she had no proof I deposited money, even though there were [-] cameras pointed directly at that machine. She then told [-] [-] only option was to call [-] fraud [-]. and submit a claim, as she handed [-] a sticky note with [-] number on it. Currently out of [-] money I deposited. Unreal.


1 stars

Reviewed on October 03 2019 by Scott W

Refused to close [-] account. Provided fraudulent documents and then intentionally harassed [-]


1 stars

Reviewed on September 19 2019 by h m

Rude, horrible service. Charged [-] [-] overdraft for transferring money from [-] checking to savings account, when i asked why [-] branch manager sneered at [-] and laughed.


5 stars

Reviewed on August 14 2019 by Erica

Mortgage


5 stars

Reviewed on August 02 2019 by Gerald S

I am very [-] with Key Bank to date. I am really impressed with HelloWallet and all their customer service.


1 stars

Reviewed on August 02 2019 by Keisha S

[-] amount of unprofessionalism is unsettling.


1 stars

Reviewed on May 02 2019 by Joshua C

I wish I could give this bank a rating less then one [-]. First they take [-] payment, then [-]'t apply [-] payment to [-] account. I am now dealing with this for a few weeks and have taken hours of [-] time. Looks like a lawyer is only option I have left


5 stars

Reviewed on April 29 2019 by Ken

Key Bank is absolutely useless!!


5 stars

Reviewed on April 29 2019 by Ken

Key Bank is absolutely useless!!


1 stars

Reviewed on April 23 2019 by CJ K

Plays too many games with your money and doesn't follow through with promises.


1 stars

Reviewed on April 23 2019 by CJ K

Plays too many games with your money and doesn't follow through with promises.


1 stars

Reviewed on April 23 2019 by Kathi M

Horrible customer service


1 stars

Reviewed on April 10 2019 by rosco

One of [-] most unprofessional group of individuals I have encountered. I have a refund coming, contacted [-] so called, "executive [-]" and they sound like a group of recorded individuals. BEWARE of their [-] offices. They manipulate [-] to make [-] rates look good. Be cautious


5 stars

Reviewed on April 07 2019 by Carl J

Cooperstown N Y branch issued [-] C/D as $1.00 in error, it should have been issued for $50,000#. When [-] error was shown to them I was told [-] main main office would call [-] and correct [-] mistake. That was in [-], I am still waiting.


1 stars

Reviewed on January 03 2019 by Angela P

[-] account got overdrafted fees up to 500 dollars. I was told [-] app is not accurate and shows incorrect balances! Scam! I’m taking all [-] money out of this account and I [-] tell anyone I know not to bank with key bank! Terrible.


1 stars

Reviewed on January 03 2019 by Angela P

[-] account got overdrafted fees up to 500 dollars. I was told [-] app is not accurate and shows incorrect balances! Scam! I’m taking all [-] money out of this account and I [-] tell anyone I know not to bank with key bank! Terrible.


1 stars

Reviewed on November 29 2018 by Sharon H

I Spet over [-] hour on [-] phone verifying multiply transactions multiple times that there was no fraud but they still cancelled [-] debit card.


1 stars

Reviewed on October 05 2018 by Cris D

Online Chat wouldn't even give [-] [-] phone number to corporate headquarters. Had to look it up myself!


1 stars

Reviewed on September 28 2018 by Marie

Horrible. Worst customer service ever


1 stars

Reviewed on September 06 2018 by Lori

We have banked with Key for over d10 years. We had fraudulent activity in our account I discovered transactions for large amounts and deposits we did not make. I filed a complaint they locked [-] accounts up and stated they needed to investigate and left us with no money to live on. as it turns out there were several mobile deposits made from fed ex and a hotel ect... We have NEVER made a mobile deposit and we were not alerted to any of this [-] check was made available immediately and then large purchases were made at grocery stores. None of this was typical spending habits for us and Key's answer was because we had [-] premiere accounts typically people have higher balances so they [-] not get alarmed by this kind of spending. Really even if it is not normal. I was informed that because they can not prove that [-] purchases were made with a fake debit card our claim is denied. Like I [-] 1 phone call would have stopped all of this Key allowed fake checks from [-] unknown source through a method we have never used be put into our account and then allowed purchases for 1500 dollars at a time at multiple stores to be made in [-] same day and not one call to ask about this. I [-] NEVER USE KEY AGAIN... I would take [-] money out if I were anyone reading this.


1 stars

Reviewed on August 23 2018 by Deborah


1 stars

Reviewed on April 14 2018 by James A

Repeated failure to correctly process payments or report balances by Key Bank Card Member Services.


1 stars

Reviewed on December 11 2017 by Renatto H


1 stars

Reviewed on September 29 2017 by James R

Customer service is something Key Bank has none of. Their main customer service number is always busy. I have called [-] fraud department to talk to [-] actual Key Bank employee who then passes you to [-] automated phone service that is not helpful. [-] next phone call [-] be to [-] states attorney [-] to look into Key Banks practices


Branch Locations for KeyBank National Association
KeyBank Medium Logo
The following is a directory of all branch offices for KeyBank National Association
Pages: Previous 1 ... 10 11 12 13 14 15 16 17 18 19 Next
RAVENA BRANCH - KeyBank National Association
2327 Us Route 9w
Ravena, New York 44114
Ravena Branch - Keybank
20 Faith Plaza
Ravena, New York 44114
RAVENNA DOWNTOWN BRANCH - KeyBank National Association
145 N Chestnut St
Ravenna, Ohio 44114
RED HILL BRANCH - KeyBank National Association
400 Main St
Red Hill, Pennsylvania 44114
RED HOOK BRANCH - KeyBank National Association
28 W Market St
Red Hook, New York 44114
REDMOND BRANCH - KeyBank National Association
16401 Redmond Way
Redmond, Washington 44114
OVERLAKE PARK BRANCH - KeyBank National Association
15110 Ne 24th St
Redmond, Washington 44114
Rensselaer Branch - Keybank
16 Second Avenue
Rensselaer, New York 44114
RENTON HIGHLANDS BRANCH - KeyBank National Association
4431 Ne 4th St
Renton, Washington 44114
RENTON BRANCH - KeyBank National Association
53 Sw Sunset Blvd
Renton, Washington 44114
FAIRWOOD BRANCH - KeyBank National Association
13933 Se Petrovitsky Rd
Renton, Washington 44114
Renton Landing Branch - Keybank
710 North 10th Street
Renton, Washington 44114
REXBURG BRANCH - KeyBank National Association
110 E Main St
Rexburg, Idaho 44114
MAIN BRIARCLIFF BRANCH - KeyBank National Association
6961 E Main St
Reynoldsburg, Ohio 44114
Richland Branch - Keybank
1275 Lee Boulevard
Richland, Washington 44114
Richmond Mall Branch - Keybank
691 Richmond Road
Richmond Heights, Ohio 44114
IRONDEQUOIT BRANCH - KeyBank National Association
2255 E Ridge Rd
Rochester, New York 44114
GREECE BRANCH - KeyBank National Association
2791 W Ridge Rd
Rochester, New York 44114
CHILI PAUL BRANCH - KeyBank National Association
3230 Chili Ave
Rochester, New York 44114
VALLEY BRANCH - KeyBank National Association
1475 Mount Hope Ave
Rochester, New York 44114
E. HENRIETTA BRANCH - KeyBank National Association
3301 Winton Rd S
Rochester, New York 44114
GATES BRANCH - KeyBank National Association
12 Spencerport Rd
Rochester, New York 44114
DEWEY BRITTON BRANCH - KeyBank National Association
3636 Dewey Ave
Rochester, New York 44114
UNIVERSITY CULVER BRANCH - KeyBank National Association
1185 University Ave
Rochester, New York 44114
PITTSFORD BRANCH - KeyBank National Association
3225 Monroe Ave
Rochester, New York 44114
BAUSCH & LOMB BRANCH - KeyBank National Association
100 Bausch And Lomb Pl
Rochester, New York 44114
HENRIETTA BRANCH - KeyBank National Association
1000 Hylan Dr
Rochester, New York 44114
BUFFALO ELMGROVE BRANCH - KeyBank National Association
1005 Elmgrove Rd
Rochester, New York 44114
LYELL PLYMOUTH BRANCH - KeyBank National Association
70 Lyell Ave
Rochester, New York 44114
TITUS BRANCH - KeyBank National Association
525 Titus Ave
Rochester, New York 44114
Irondequoit Branch - Keybank
2255 Ridge Road East
Rochester, New York 44114
Chili Gardiner Branch - Keybank
532 Chili Avenue
Rochester, New York 44114
Downtown Rochester Branch - Keybank
19 Main Street West
Rochester, New York 44114
Henrietta Branch - Keybank
3333 West Henrietta Road
Rochester, New York 44114
Latta Branch - Keybank
3177 Latta Rd
Rochester, New York 44114
Pittsford Branch - Keybank
3420 Monroe Avenue
Rochester, New York 44114
Brighton Branch - Keybank
1655 Monroe Avenue
Rochester, New York 44114
GRAND MOUND ROCHESTER BRANCH - KeyBank National Association
19747 Old Highway 99 Sw
Rochester, Washington 44114
ROCKLAND BRANCH - KeyBank National Association
331 Main St
Rockland, Maine 44114
Rocky Hill Branch - Keybank
1901 Silas Deane Highway
Rocky Hill, Connecticut 44114
WESTGATE BRANCH - KeyBank National Association
20633 Center Ridge Rd
Rocky River, Ohio 44114
ROCKY RIVER BRANCH - KeyBank National Association
19234 Detroit Rd
Rocky River, Ohio 44114
ROME BRANCH - KeyBank National Association
1725 Black River Blvd N
Rome, New York 44114
ROOTSTOWN BRANCH - KeyBank National Association
4111 State Route 44
Rootstown, Ohio 44114
ROY BRANCH - KeyBank National Association
5201 S 1900 W
Roy, Utah 44114
Royersford Branch - Keybank
440 W Linfield-Trappe Rd
Royersford, Pennsylvania 44114
Rumford Branch - Keybank
119 Congress Street
Rumford, Maine 44114
RUTLAND BRANCH - KeyBank National Association
80 West St
Rutland, Vermont 44114
SACO BRANCH - KeyBank National Association
2 Scammon St
Saco, Maine 44114
ST. ALBANS BRANCH - KeyBank National Association
28 Highgate Commons Rd
Saint Albans, Vermont 44114
Salem Downtown Branch - Keybank
315 East State Street
Salem, Ohio 44114
LANCASTER BRANCH - KeyBank National Association
750 Lancaster Dr Ne
Salem, Oregon 44114
BATTLE CREEK BRANCH - KeyBank National Association
4545 Commercial St Se
Salem, Oregon 44114
WEST SALEM BRANCH - KeyBank National Association
1500 Edgewater St Nw
Salem, Oregon 44114
North Salem Branch - Keybank
4871 Lancaster Drive, N.E.
Salem, Oregon 44114
SALINE MAIN BRANCH - KeyBank National Association
100 W Michigan Ave
Saline, Michigan 44114
SUGARHOUSE BRANCH - KeyBank National Association
2299 S Highland Dr
Salt Lake City, Utah 44114
OLYMPUS HILLS BRANCH - KeyBank National Association
4025 S Wasatch Blvd
Salt Lake City, Utah 44114
West Valley Branch - KeyBank National Association
2807 South 5600 West
Salt Lake City, Utah 44114
TOWN CENTER - KeyBank National Association
1098 S 300 W
Salt Lake City, Utah 44114
UNIVERSITY BRANCH - KeyBank National Association
290 S 1300 E
Salt Lake City, Utah 44114
WATERBURY BRANCH - KeyBank National Association
5625 S Waterbury Way
Salt Lake City, Utah 44114
CROSSROADS BRANCH - KeyBank National Association
15 W South Temple
Salt Lake City, Utah 44114
KEY BANK TOWER UTAH BRANCH - KeyBank National Association
50 S Main St
Salt Lake City, Utah 44114
City Creek Branch - Keybank
36 South State Street
Salt Lake City, Utah 44114
Foothill Branch - Keybank
1500 South Foothill Drive
Salt Lake City, Utah 44114
SAMMAMISH HIGHLANDS BRANCH - KeyBank National Association
719 228th Ave Ne
Sammamish, Washington 44114
SANBORN CAMBRIA BRANCH - KeyBank National Association
2952 Saunders Settlement Rd
Sanborn, New York 44114
SANDUSKY BRANCH - KeyBank National Association
2532 Columbus Ave
Sandusky, Ohio 44114
Saranac Lake Branch - Keybank
75 Main Street
Saranac Lake, New York 44114
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KeyBank National Association Name Changes
The following are other names KeyBank National Association has been known by over the years:

In 1980 their name became: Society National Bank.

In 1997 their name became: KeyBank National Association.

KeyBank National Association Headquarters' Locations
The following addresses are where KeyBank National Association has had their headquarters:

Moved From: MAIN STREET to 127 Public Square, Cleveland, OH 44114.

Moved From: 127 PUBLIC SQUARE to 800 Superior Avenue, N.E., Cleveland, OH 44114.

Moved From: 800 SUPERIOR AVENUE, N.E., SECOND FLOOR to 127 Public Square, Cleveland, OH 44114.

KeyBank National Association Mergers and Acquisitions
The following shows transitions that are what have ultimately result in KeyBank National Association becoming what it is today, for better or worse.

Society Bank of Painesville (1979)
The First National Bank of Harrison (1980)
First National Bank of Clermont County (1980)
The Second National Bank of Ravenna (1982)
Centran Bank of Akron (1986)
Central National Bank of Cleveland (1986)
Society Bank of the Firelands (1988)
Society Bank of Northwest Ohio (1988)
Society Bank of Eastern Ohio, National Association (1989)
Society Bank, National Association (1992)
AmeriTrust Development Bank (1992)
AmeriTrust Company National Association (1992)
Society Bank & Trust (1993)
State Home Savings Bank, F.S.B. (1994)
Keybank National Association (1996)
Key Trust Company of Florida, National Association (1997)
KeyBank National Association (1997)
KeyTrust Company National Association (1998)
Keybank National Association (1998)
Key Trust Company of Indiana, National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company of Ohio, National Association (2001)
Key Trust Company National Association (2001)
Union Bank & Trust (2003)
Key Bank USA, National Association (2004)
EverTrust Bank (2004)
Union State Bank (2008)
KeyTrust Company National Association (2014)
First Niagara Bank, National Association (2016)
EverTrust Asset Management (2017)