KeyBank National Association has 985 banking locations. Their corporate headquarters address is listed as: 127 Public Sq in Cleveland Ohio.
This corporate page for KeyBank National Association includes ratings, links to all KeyBank National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
KeyBank National Association Corporate Headquarters Address:
KeyBank National Association
127 Public Sq
Cleveland, Ohio 44114
Get mobile directions from current location:
or enter a starting address:
KeyBank National Association Headquarters Phone Number:
(216) 689-8481
If you are not looking for their corporate location, but a KeyBank National Association branch location close to you or somewhere else:
Simply enter the city and/or zip code below, and we will return all KeyBank National Association branches in that area.
Skip to Complaints, Ratings, and Reviews
KeyBank National Association Location Area Map
Monday
9:00 AM - 4:30 PM
Tuesday
9:00 AM - 4:30 PM
Wednesday
9:00 AM - 4:30 PM
Thursday
9:00 AM - 4:30 PM
Friday
9:00 AM - 4:30 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
127 Public Sq
Cleveland, Ohio 44114
Became FDIC Insured:
01/16/1956
Corporate Website:
www.key.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
06/21/2023
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
KEYCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$147,248,425,000
Deposits Held Domestically:
$147,248,425,000
Equity Capital:
$13,343,081,000
Net Income:
$1,130,083,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
The following is a directory of all branch offices for KeyBank National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages:
Previous 1
...
9
10
11
12
13
14
15
16
17
...
19
Next
Pages:
Previous 1
...
9
10
11
12
13
14
15
16
17
...
19
Next
View More KeyBank National Association Complaints:
Previous 1
...
9
10
11
12
13
14
15
16
17
...
19
Next
Complaint ID: 4095436
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Company: KEYCORP
Complaint: On XX/XX/2020 at XXXX {$500.00} was removed from my account by : XXXX XXXX XXXX XXXX XXXX VIA WEB XXXX WI ACH WEB I have no payment arrangements made with anyone nor did I owe anyone {$500.00} nor have I spent that specific amount.
Key Bank denied my claim so now Im sitting here stuck wondering, who, why, how and How do I get my {$500.00} back?!
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4094588
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Charged fees or interest you didn't expect
Subissue:
Company: KEYCORP
Complaint: This complaint is against : KeyBank / Key Corp XXXX XXXX XXXX, XXXX, OH XXXX www.key.com Respected CFPB Officer, I want to file a complaint against Key Bank for discrimination, retaliation, unlawful delay in closing account, unethical and excessive fees. In addition I want to file report that Key Bank is potentially violating the State of CT Governor 's moratorium and federal guidelines on fees during the Coronavirus pandemic.
Details and timeline Personal bankers from XXXX XXXX XXXX came to my home in XXXX and took signatures to open at least 3 different accounts under explicit promise of No fees whatsoever for the life of accounts and one of them is a Commercial Line of Credit account.
XXXX XXXX XXXX was acquired by Key bank and now it became Key Bank sometime in XXXX.
In XXXX of XXXX, I received fees of {$150.00} for the first time on this commercial line of credit account.
I immediately contacted my Key Bank banker XXXX XXXX to waive these fees as it was a breach of promise and closed the commercial line of credit account immediately. Attached here my written email request as evidence. Mr. XXXX responded that he will update me but I never heard from him again until today.
On XX/XX/XXXX, I called customer service to close this commercial line of credit account and waiver of {$150.00} fees which the customer service associate sent me form for ( attached here as evidence XXXX and mentioned to write in form requesting waiver in closure form and fax it.
On XX/XX/XXXX, I was charged another {$150.00} fees.
On XX/XX/XXXX, I filled out the form and FAXED as requested by the customer service associate, attached here original faxed form and successful fax transmission receipt.
On XX/XX/XXXX, I was charged additional {$300.00} fees with the future date of XX/XX/XXXX!!! This is the first time I saw in my life future dated fees and clear retaliation to not close my account.
On XX/XX/XXXX, I followed up again with customer service and gave reference number XXXX after talking to customer service associate Ms. XXXX XXXX and gave 3 business days to close this account.
Today on XX/XX/XXXX, I saw an account not closed yet so I called customer service with a given reference number who said it will take another 2 business days. Also the customer service associate gave me personal banker XXXX XXXX 's phone number. I called XXXX XXXX who informed me he is no longer part of retail and works in merchant services so can not help me and gave me XXXX XXXX 's branch name and branch number. XXXX gave me information on XXXX XXXX who is copied here.
I have spent at least 8 hours on chasing Key Bank to close my account which was never used.
Please note I have not used a single dollar from this commercial line of credit in all these years.
I hope that this complaint will raise awareness with the government and regulators which will result in overall betterment and stop unlawful and unethical practises. Please feel free to contact me if I can provide additional details or information.
Sincerely,
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4087115
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Fee problem
Company: KEYCORP
Complaint: I live in XXXX, Ohio. Key Bank sent me an unsolicited offer in the summer of 2020 to receive {$400.00} if I opened a Key Bank checking account, and deposited {$500.00} for at least 3 months. The exact language was " one time direct deposit of {$500.00} '' - language which was not highlighted or explained.
I took that language to mean I needed to transfer {$500.00} at least once, in a direct deposit. In other words, I could not satisfy the requirement by an intra bank transfer from a CD or another Key Bank account under my control. They provided NO definition of their terms, or intentions. I opened a new Key Bank account and deposited a check for {$500.00} from external sources.
4 months later, I asked when my {$400.00} would be paid. I was then told, for the first time, that the bank required me to have at least {$500.00} deposited directly from my employer or other governmental income.
I am retired and do not have an employer. I do not yet draw Social Security from my earnings. This is the first time I have been told of this requirement by Key Bank. Their letter did not say it was limited to those currently employed or drawing Social Security. During this period, Key Bank has had my {$500.00}, and I have been paying at least $ XXXX/month in various bank fees.
This is a deceptive trade practice that fraudulently induced consumers to transfer assets on the promise of a {$400.00} windfall that is subject to requirements that are never set forth in detail.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More KeyBank National Association Complaints:
Previous 1
...
9
10
11
12
13
14
15
16
17
...
19
Next
Average Customer Rating
3 out of 5 stars from 68 reviews.
17534-KeyBank National Association
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names KeyBank National Association has been known by over the years:
In 1980 their name became: Society National Bank.
In 1997 their name became: KeyBank National Association.
The following addresses are where KeyBank National Association has had their headquarters:
Moved From: MAIN STREET to 127 Public Square, Cleveland, OH 44114.
Moved From: 127 PUBLIC SQUARE to 800 Superior Avenue, N.E., Cleveland, OH 44114.
Moved From: 800 SUPERIOR AVENUE, N.E., SECOND FLOOR to 127 Public Square, Cleveland, OH 44114.
The following shows transitions that are what have ultimately result in KeyBank National Association becoming what it is today, for better or worse.
Society Bank of Painesville (1979)
The First National Bank of Harrison (1980)
First National Bank of Clermont County (1980)
The Second National Bank of Ravenna (1982)
Centran Bank of Akron (1986)
Central National Bank of Cleveland (1986)
Society Bank of the Firelands (1988)
Society Bank of Northwest Ohio (1988)
Society Bank of Eastern Ohio, National Association (1989)
Society Bank, National Association (1992)
AmeriTrust Development Bank (1992)
AmeriTrust Company National Association (1992)
Society Bank & Trust (1993)
State Home Savings Bank, F.S.B. (1994)
Keybank National Association (1996)
Key Trust Company of Florida, National Association (1997)
KeyBank National Association (1997)
KeyTrust Company National Association (1998)
Keybank National Association (1998)
Key Trust Company of Indiana, National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company of Ohio, National Association (2001)
Key Trust Company National Association (2001)
Union Bank & Trust (2003)
Key Bank USA, National Association (2004)
EverTrust Bank (2004)
Union State Bank (2008)
KeyTrust Company National Association (2014)
First Niagara Bank, National Association (2016)
EverTrust Asset Management (2017)