Bremer Bank, National Association has 71 banking locations. Their corporate headquarters address is listed as: 372 Saint Peter St in Saint Paul Minnesota.
4 out of 5 stars from 3 reviews.
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
I’m a Senior with underlying health conditions, homebound and out of state. I noticed I had some discrepancies on [-] account and phoned [-] Bremer customer service number. I was instructed to file disputes on those discrepancies. [-] double billing by [-] was found in [-] favor, [-] billing from [-] company Exodus was also found in [-] favor. [-] problem extended on through [-] Amazon order for [-] amount of $112.30 in which Amazon placed 3 different holds on that transaction. I fully understand [-] difference between a hold for funds and a final transaction. As it was recommended by Bremer employee to contact Amazon myself to resolve this issue. I did. Amazon did place [-] holds, when [-] second hold was placed [-] first was suppose to be cancelled, when [-] third hold was placed [-] second hold was to be cancelled. I received documentation from Amazon of [-] transaction in question, [-] transaction numbers are all [-] same and [-] times of cancellation also included on this documentation. I was told by Bremer employee that [-] duplicated holds could not be removed because :1 I must wait until [-] expiration date of each hold to be removed from [-] account.
2: Bremer employee could not determine if it was a duplicate hold or a [-] order.
3. After standing [-] ground, was told it could be corrected in [-] emergency.
All of which were false. And in [-] position, I’d been lied to by Bremer employees. Every [-] transaction has a [-] transaction number, duplicated holds have [-] same transaction number. [-] issue was resolved that day [-] phone conversation with a very resistant [-].
[-] letter I later received was totally out of context to what had transpired, claiming I made [-] unfounded dispute. Three times [-] amount of money needed for one purchase was placed on [-] account.
Two days later I tried to pay a [-] by debit card from this account and found it was declined. Another call had to be placed to Bremer as I had more than enough money in [-] account to pay. I was told I had to many disputes and [-] card was cancelled to be reviewed in 6 months.
1: this was done in retaliation and I [-] not be convinced for any other reason.
2. If discrepancies on [-] account cannot be addressed [-] can they be corrected.
3. A large majority of [-] public now orders online, disputes are not out of [-] ordinary I am sure.
3. [-] can a review be done on a debit card, when [-] card is out of service?
4. [-] debit card use was extended to [-] 2nd, instead of ending on Dec. 15th as first discovered. Why? If I was at fault for anything other than standing [-] ground for what I believed was true and just?
5. No online order can be placed without a debit card.
6. I’ve been inconvenienced, stressed out homebound, with money in [-] bank that I cannot [-] easily being I’m out of state.
7. Whether funds are on hold or a final transaction is posted, both effect [-] usable balance.
8. I am not a customer that overdraws or misuses [-] account.
9. Bremer corporate office employees are not reachable. [-] customer Service or Card Service managers [-] not disclose numbers to employees above them, when a customer requests those numbers.
10. I was treated as less than intelligent, unable to understand your position, which was not [-] case.
11. Forced to consider and pursue a different establishment for [-] financial needs.
12. Was told that Bremer values their customers, after I was told I wasn’t valued and [-] ahead and [-] what I needed to.
13.i was told by a Customer service rep who quoted [-] balance and couldn’t I use that to pay what I needed, wait on [-] holds to fall off. In [-] opinion totally out of [-].
I can understand and generally comply with each of [-] institutions I deal with. Until this incident with Bremer “[-]’s” I have never run into this kind of treatment or lack of cooperation from any [-].
As I know and recognize that this location is not at fault, or involved, as I phoned in to discuss [-] issues. I’m unable to find any other place to post a review. I also feel it necessary to alert people in upper management as to [-] customers have been treated and discarded.
These are [-] funds, placed in [-] institution I believed to be safe and accessible. This belief was obviously incorrect where Bremer is concerned. I’m only one person and I’m sure I [-]’t matter much in respect to [-] many customers you are suppose to service. I no longer expect fair play from your banking institution, as when proof is given of transactions cancelled by [-] merchant , yet not honored by [-] bank, proves [-] point.
I would not rate Bremer at this time as I’m sure there is not a number id select.
I sincerely [-] this review reaches someone who does care. As maybe future customers [-]’t encounter [-] upset and anxiety that I have.
Sincerely
Bobi Goad
I Bank in Grand Forks at [-] Bremer Bank and recently found out from someone in Devils [-] that a employee from [-] Grand Forks office has been talking about [-] and that I bank at [-] Bremer Bank in Grand Forks . I’m not excited about a employee talking about where I bank or if they are discussing [-] Finacial affairs with others . I know that this employee was from Devils [-] herself . I would [-] this employee is suspended from her duties as a bank employee for discussing customers information.
Good friendly people.