Cadence Bank has 378 banking locations. Their corporate headquarters address is listed as: 201 S Spring St in Tupelo Mississippi.
This corporate page for Cadence Bank includes ratings, links to all Cadence Bank branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Cadence Bank Corporate Headquarters Address:
Cadence Bank
201 S Spring St
Tupelo, Mississippi 38804
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Cadence Bank Headquarters Phone Number:
(360) 755-0411
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Cadence Bank Location Area Map
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
201 S Spring St
Tupelo, Mississippi 38804
Became FDIC Insured:
01/01/1934
Corporate Website:
www.cadencebank.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits Held Domestically:
$38,344,886,000
Equity Capital:
$4,395,257,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Dallas
Federal Reserve District:
Dallas
FDIC Field Office:
Jackson Ms
![Generic Bank Image - No Logo available](/images/bank-icon2.png)
The following is a directory of all branch offices for Cadence Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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Pages: 1
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View More Cadence Bank Complaints:
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2 3 4 5 6 7 Complaint ID: 8173437
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Company: CADENCE BANK
Complaint: On XX/XX/XXXX I enter into a mortgage agreement with this bank. At closing XXXX XXXX and city taxes were collected by the title company so they could pay the taxes. The bank required XXXX months of escrow payments in the amount of {$1000.00}. On XX/XX/XXXX the bank sent {$2500.00} to XXXX XXXX and on XX/XX/XXXX the bank sent {$990.00} to the city to pay the property taxes.
On XX/XX/XXXX I contacted someone at the bank to explain to them that my escrow account was now in the negative because they should not have sent the tax payment. The response I got back was I am sorry, but our escrow department has something to be desired. This person sent an email asking for a copy of the tax bill to show why they paid these taxes. They never received a copy from the Escrow department. This person also told them to make a note not to pay any more taxes, however on XX/XX/XXXX they sent the tax payment to the city.
After I did not get a good response from this bank and started to feel uncomfortable about them holding my mortgage and escrow account I went to another bank and refinanced my home. Because my escrow account was in the negative, they were adding that into the payoff balance. The new bank had to send over documentation showing the taxes were paid with the previous closing. In the end the payoff balance was corrected however not the escrow account. The escrow account still only showed a balance of {$1000.00} minus the {$990.00} from them sending the city property tax payment in error.
On XX/XX/XXXX when the loan was paid off, they showed my escrow account balance as {$1000.00} because they took an additional {$66.00} in interest which has never been explained to me when the daily interest amount was {$110.00} and the payoff was good until XX/XX/XXXX so the new bank took the correct amount of interest off the payoff amount and sent them that amount. I have asked why I was charged an additional {$66.00} with no answer.
I sent an email to the same person I spoke to at the bank about them paying the taxes and asking them why they took the additional {$66.00} in interest. They requested a copy of the payoff letter that was sent to my new mortgage company which was sent to them. They wrote back that they did not know what happened but would find out. On XX/XX/XXXX I sent a follow up email because I never heard back about my question. On XX/XX/XXXX I got a reply which did not explain the additional interest and that I should contact the city for a refund of the property tax payment.
On XX/XX/XXXX I see from looking at my account online that they issued me a check for {$1000.00} from escrow account which is {$990.00} less because of the mistake of paying the city taxes and taking an additional {$66.00} in interest. I should be receiving back a total of {$2000.00} which is the XXXX months of {$520.00} taken at closing and XXXX months from payments I made in XXXX and XX/XX/XXXX.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8075117
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Deposits and withdrawals
Company: CADENCE BANK
Complaint: XX/XX/2023 Good Afternoon : I'm writing in regards to my experience today with a Cadence Bank branch location in XXXX, XXXX. This morning I made a check deposit at the XXXX XXXX Branch with an insurance check on XXXX. The bank teller advised me the funds would be available after midnight. When I returned to work, I contacted XXXX XXXX. Branch and asked if the funds could be released sooner. I held on the line and the teller returned and advised me that XXXX at the XXXX XXXX location told them to place the check on a XXXX hold. I asked if my deposit could be returned and I was told no. And the teller advised me to contact XXXX at the XXXX XXXX branch. I contacted XXXX, and she advised me she told them to place a XXXX hold on the check with no explanation. She later stated that she would release XXXX from the check at midnight as a courtesy. I told her that was fine, and released the line. XXXX then calls me back XXXX hours later and informs me the check I deposited was fraudulent, and a friend of hers at XXXX XXXX XXXX and she told her the insurance company that issued the check did not have an account and she accused me of depositing a fraudulent check. I contacted the insurance company and again was advised the check was valid. I called XXXX again, and explained to her I had spoken with the insurance company and the check was legitimate. XXXX laughed and told me she didn't know what to tell me. She also stated that she had placed my account on a permanent hold. I reached back out to the insurance company again, this time I spoke with XXXX in the Finance Department for XXXX XXXX. She verified the check and contacted XXXX XXXX XXXX and could not understand where XXXX obtained the information that the check was fraudulent. I also contacted Cadence Bank customer service and was advised that XXXX had closed my checking account. XXXX XXXX XXXX decided to contact XXXX at the branch location to attempt to resolve this issue. However, my issue with the matter is I don't understand how Cadence Bank could accuse a customer of fraudulently depositing a check, and how is a bank employee able to contact a friend at another bank to verify check information. What is the banking procedure regarding this matter on deposits, check verification, communication with consumers, and account closures. I am extremely displeased with how I was treated today, and would like someone to investigate this matter. My name is XXXX XXXX XXXX XXXX, XXXX.
Thank you.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7862178
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Closing on a mortgage
Subissue: Changes in loan terms during or after closing
Company: CADENCE BANK
Complaint: The bank worked with our builder to change terms of our mortgage and devalue our home by ~ {$90000.00} by changing line items in our budget without homeowner consent. They did this with documented manual budget overrides and ordering inspections to obligate us to pay the builder even though work was not complete, also reimbursing the builders for {$36000.00} of out-of-scope work, not agreed to by the homeowners. The bank executed loan modification agreements that were obtained through blackmail, as witnessed by the bank. We believe the bank did this in order to secure future business with the builder.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Cadence Bank Complaints:
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Average Customer Rating
3 out of 5 stars from 5 reviews.
11813-Cadence Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on November 05 2021 by Lord J
Reviewed on November 05 2021 by Lord J
Reviewed on August 02 2021 by Robert (
Your customer service stinks I called 3 time and [-] hold time was a hour. Today I called and was on hold 42 mins to pay a house note.
Reviewed on July 01 2020 by Kathleen S
[-] Not Use this Bank: I have had accounts with this bank for nearly 13 years,
Reviewed on June 20 2019 by Shelley L
What kind of money [-] I have or that your investing in [-] name
The following are other names Cadence Bank has been known by over the years:
In 1971 their name became: Bank of Mississippi.
In 1998 their name became: BancorpSouth Bank.
In 2021 their name became: Cadence Bank.
The following addresses are where Cadence Bank has had their headquarters:
Moved From: 201 MAIN STREET to Spring And Troy Streets, Tupelo, MS 38801.
Moved From: ONE MISSISSIPPI PLAZA to 1 Mississippi Plz, Tupelo, MS 38804.
The following shows transitions that are what have ultimately result in Cadence Bank becoming what it is today, for better or worse.
The Bank of West Point (1973)
The Bank of Houston (1973)
Bank of Olive Branch (1973)
Grenada Trust and Banking Company (1974)
Security Bank of Hernando (1980)
Monroe Banking and Trust Company (1982)
First Mississippi National Bank (1987)
The American Bank (1987)
First Federal Bank for Savings (1995)
Laurel Federal Savings and Loan Association (1997)
Iuka Guaranty Bank (1997)
Volunteer Bank (1997)
Highland Bank (1999)
First Community Bank of The South (1999)
Merchants Bank (1999)
The First National Bank of Opelika (1999)
The Home Bank (1999)
The Bank of North Arkansas (2000)
First National Bank of Magnolia (2000)
First Republic Bank (2000)
FirstBank (2000)
The Citizens National Bank of Hope (2000)
The City National Bank of Fort Smith (2000)
The First National Bank of El Dorado (2000)
Merchants and Planters Bank, National Association (2000)
City Bank & Trust of Shreveport, Louisiana (2000)
Fredonia State Bank (2000)
First United Bank (2000)
First United Trust Company, National Association (2000)
First Federal Savings and Loan Association (2000)
Pinnacle Bank (2002)
Premier Bank of Brentwood (2005)
The Business Bank (2005)
American State Bank (2005)
First Kensington Bank (2006)
The Signature Bank (2007)
Ouachita Independent Bank (2018)
First State Bank Central Texas (2018)
Icon Bank of Texas, National Association (2018)
Grand Bank of Texas (2019)
Merchants Bank (2019)
Summit Bank, National Association (2019)
Texas Star Bank (2019)
Texas First State Bank (2020)
FNB Bank (2021)
National United (2021)
Cadence Bank, N.A. (2021)