Woodforest National Bank

Worst bank EVER! I’ve just been [-] up on by customers service after being on hold for 29 minutes and 49 seconds, this does not shock [-] it is standard procedure in [-] experience. [-] fraud alert system does not work, [-] card has been shut down at minimum 8 times in [-] past 12 months and it always happens on a Friday leaving [-] stuck out until [-] following Monday. [-] customer service agents are less than helpful they just want to get you off [-] phone. [-] last encounter “today” happen like this, I did manage to get [-] caed turned back on so I could purchase a special fitting to get [-] [-] water back on in [-] house “yes I was without water all weekend AGAIN because of [-] fraud alert system they have in place. I asked to speak with a supervisor so I could find exactly [-] ,any times [-] card had been shut off in [-] last 12 mounths. Around [-] 18 minute hold time I was told [-] call back had been canceled? [-] is that when I was told I was beeping transfere to a supervisor so I continued to stay oh hole until I was [-] up on at just shy of a 30 minute hold. I am exhausted and I’m pulling [-] money and plan on telling as many people as I can reach [-] this bank treats its customers I [-] not stop until death!

After vover 20 years as a customer, I am fed up with Woodforest [-] Bank in [-] Woodlands, TX.
I have been ubable to pay bills online from [-] Woodforest [-] Bank checknig account sincebefore [-] 16, 2022.
[-] response from [-] bank has been platitudes, excuses and worthless promises. There is no sense of urgency from [-] bank to resolve [-] problem. [-] only option seems to be to close [-] account and move to a reliable bank.

Perez

It was horrible! I was in [-] 45 minutes and since I was needing to withdraw money they waited on everyone behind [-]

No good

Good banking. Friendly staff

Why is it no one ever answers [-] phone? I call and call and no one ever answers, and if you leave a [-] with phone number they never call back. Can't get any answers to questions unless you [-] to [-] bank in person, and everyone doesn't just have time to drive all [-] way to [-] bank to get [-] answer to a simple question?

Proft

Woodforest is absolutely [-] worst when it comes to customer service. [-] absolute worst. If you can take your [-] or personal banking elsewhere I strongly, STRONGLY, recommend you [-] so. And, if somebody at Woodforest wants to call [-] back (since you never [-]), I can be reached at [-]. #WORSTBANK EVER!!!

Worst bank I have ever dealt with. You cannot [-] any further than a Lead Supervisor to register a complaint. Employees are never updated on [-] procedures nor [-] they have a clue about what services are available to [-] Customer. I WOULD NOT RECOMMEND THIS BANK [-]

I'm extremely unhappy with this bank for many reasons but most importantly it's because ployees are not knowledgeable in routine practices and services that can be offered to t
Customer and there's no accountability when [-] employees are completely at fault

1 [-]

Always helpful,courteous and professional

2wks ago i made a purchase off [-] card [-] next day [-] card was locked for security reasons, [-] night of 10/27/21 [-] card was fraudulent used 6or 7 transaction why was that not detected now i have to wait for a investigation for [-] own money that I trusted WF to protect. Period i need [-] money.

They Wood [-] Bank make your financial decisions for you invading your personal life to decide for you what you can and can not [-] with your money

All [-] employees at [-] Danville [-] branch is rude and would not answer simple questions. As simple as [-] last name of a teller. [-] bald headed manger is [-] [-]. would not bank at this bank ever!

I have been very satisfied with [-] service.
[-] notifications give [-] a sense of security thát was lacking 8n [-] larger [-] banks I have used in [-] past.
[-] tellers and bank personal are friendly and helpful. I have recommended this bank to multiple people and [-] continue to [-] so

not good this is a horrible bank and services are bad too. I have been waiting on [-] debit card to get to [-] place and never received it yet. This is ridiculous they sent out 3 debit cards and still waiting on [-] debit card. I would not recommend this bank to anyone. Im her daughter [-] Future Toscolono. Im not [-] and neither is she. They should always check [-] information before sending anything out to a customer. I [-] never get account with you. [-] mom has had nothing but [-] with this bank and it is bad.1

I request to speak with [-] regional manager of [-] bank. [-] bank manager then calls [-] manager herself and pretends that I am upset because of a check hold? I am not or have never been upset about a check hold which is protocol for most or all banks. I was upset that her language implied that I am a scammer in front of other bankers, I have been dealing with [-] poor moods of her staff, and dealing with [-] obvious gossip of [-] as a [-] banker, and catching at least 2 members going through [-] bank account when they were not servicing [-]!! Seriously unprofessional location and I let them know about it in person. This has been [-] most humiliating experience of [-] life and [-] bank manager is allowed to have her [-] and all of her rude staff

Woodforest Bank

I had [-] account with SunTrust Bank in South [-], VA 32 [-] south f where I live. I closed that accoumt duet 4 fraudulent charges resulting [-] account overdrawn more than $900. I call [-] branch in Farmville being 24 [-] NE and was told any fraudu;ent charge blocks [-] debit card with [-] balance remaining uinchaged. I opened [-] account inside Walmart where I shop on [-] 1, 2020 and am [-] grasteful to [-] [-].

Re experience need to speak with CEO

1

1 [-] I [-] having [-] with [-] account and I have been to [-] bank many times and have spoken to [-] bank manager and they [-] allowing [-] [-] to continue. Purchases are being made with [-] permission and on going overdrafts when I [-]'t even have that for [-] account they fix it then weeks later it happens again after they tell [-] it's been fixed and won't happen again. There needs to be legal [-] against this bank since nothing is being done, because this is [-] credit and [-] name being damaged not this bank. It's a shame you can't have someone help you or take care of there customers like other banks [-].

Absolutely [-] worst service I have ever gotten from any [-] not just from a bank but from any [-] when I complained about [-] service and [-] service like that could cost them customers I was tol they could care less if I left that Woodforest had many satisfied customers

I am a widow who has raised 4 children and woodforest banking has always been there for [-] family . Til I deposited a 40,000.00 check. It had been close to a month and I have been. Trying to have [-] to it today. Still waiting . This has cost [-] service charges I tried to use it again last night and you are adding in [-] struggle. Please give [-] [-] to [-] money .you are just trying to make sevice charges. [-] phone is 309 204 7227. Branch East Peoria Illinios

They take 30 days to give you your money when THEY have issues with their atms. :) and wont [-] anything to help except file a dispute�

Woodforest [-] Bank contributes money to help elect [-] [-] who is making a mockery of our elections, so I would rate Woodforest [-] Bank a [-].

This bank is a [-]!!!! They have had [-] jumping through hoops to find out [-] account has been closed due to fraud. No one contacted [-] to make [-] aware of [-] situation now I'm left with no account and no money. Worst bank ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had to call [-] cops when on 2 separate occasions [-] tellers refused to give [-] husband our money out [-] bank because I was with him our rent was late as of a few other things [-] teller told [-] I need to give a copy of [-] marriage certificate and when [-] cops were just called recently [-] teller gave our information to [-] department of aging and reported that [-] husband was being taken advantage of and sent [-] police to [-] home to [-] a welfare check because we went to [-] bank to get a cashier's check to deposit $5,000 and get a cashier's check for [-] $5,000 so she sent [-] police here and gave [-] department of aging [-] husband's birthday and name and that is unacceptable you are not able to release that information and you work at a bank [-] done it ain't even fire people for refusing to give [-] people that bank with you your money

I have been with WoodForest [-] Bank for 5 years and a scam went into [-] account and Woodforest [-] Bank would not return [-] money. I called several people in there Customer Service and they would not give [-] to someone in their Corporate Office to clarify this situation. I closed [-] account and I would not advise anyone to use this Bank. We are in Pandemic Times. I was very heartbroken.

I have deposit a check from a very reputable banks. I have called that bank and asked if [-] check had been presented and it has. During [-] covid19 I had to over drawl [-] account hense why I signed up for [-] over draft protection and now I deposit a check into [-] account [-] branch wants to put a 7 day hold on [-] check bc I had [-] account negotiable for 6 days. I took a [-] out to pay [-] rent and [-] payments and now I can’t because [-] branch manger is miserable and all [-] [-] of people that work at [-] branches are not [-] best and they are completely rude. I called [-] customer service and they won’t help [-] one bit because it’s at [-] branch level. I would not recommend this bank to nobody if u over draft ur account for a [-] they [-] charge u $32 and not refund you.

I have deposit a check from a very reputable banks. I have called that bank and asked if [-] check had been presented and it has. During [-] covid19 I had to over drawl [-] account hense why I signed up for [-] over draft protection and now I deposit a check into [-] account [-] branch wants to put a 7 day hold on [-] check bc I had [-] account negotiable for 6 days. I took a [-] out to pay [-] rent and [-] payments and now I can’t because [-] branch manger is miserable and all [-] [-] of people that work at [-] branches are not [-] best and they are completely rude. I called [-] customer service and they won’t help [-] one bit because it’s at [-] branch level. I would not recommend this bank to nobody if u over draft ur account for a [-] they [-] charge u $32 and not refund you.

Damaged [-] mothers ATM card. Tried several times to get it replaced for and all I get is [-] run arounds. [-] mother is bed bound, unable to write, or understand due to two strokes. [-] QUESTION IS IS THIS [-] THEY TREAT [-] ELDERLY AND DISABLE PEOPLE

This Bank is nothing but a SCM..They [-] { [-] E Marling} steal your money and scam [-] [-] out of you on [-] internet..[-] is a POS!!!!!!!!!!

This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.

This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.

On [-] banking

Major rebuttal . I have reopend a dispute TWICE . this [-] stole money off [-] card . I have a case number . WOOD [-] IS NOT GIVING [-] [-] MONEY .

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I'm in mexico and have over $35,000 in [-] acct.. I use this acct to pay all [-] bills but I use [-] credit cards for purchases. I went to ATM in mexico and [-] card was declined! I call customer service and spoke with 26954192
[-] or silvery
93941employee #
She was absoluty no help!! She informed [-] [-] card was deactivated in [-] (today is 10/2/2019) and [-] it was [-] fault I should of called to verify [-] card before leaving [-] US!! SO IM STUCK IN MEXICO with no [-] to [-] money!!!! I told her to unsuspend [-] card and she refused!! I asked her where her office was located she told [-] woodlands Texas and I live 5 minutes from there .. I'll be in Monday to close [-] acct I've been with them over 15 years .. [-] absolute worst customer service I've ever experienced

I bank at [-] branch in Norfolk VA.,I have opened [-] account with them three different at [-] same bank status,Also has a direct deposit account,wrote a letter to request a 3,000 dollar [-],they can deduct from [-] account,no response,and now I'm overreacting,it's sad banks [-]'t help there customers

Cannot believe [-] incompetence and lack of accepting responsibility for their mistakes.

I have been with Woodforest for many years. [-] only good thing about this bank is [-] hours that it is [-], and getting your pay check a day earlier. Other than that it is trash!!! high service charges, hidden charges, rigged mobile deposit site. I would not recommend this bank to anyone, not even [-] worst enemy.

Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.

Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.

Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.

3....WFB closed [-] account due to inactivity. I changed all [-] direct deposits/payments to a WFB closed account! I beg you send a courtesy letter two weeks before closing [-] account. Let us reply with a yes or no to closing [-] account. Now I have a [-] mess! Thank you.

Wood [-] is a ShiiTT BANK THEY DECLINED [-] REFUND OF MONEY ABCK AFTER [-] CARD HAS BEEN STOLLEN !!!! WHY DONT YAHLL HAVE PIN NUMBERS

I love this bank so much they helped [-] out with every single question that i asked.

Woodforest has been a nightmare with [-] account!!

I am just getting really frustrated because it [-] be going on 2 weeks and I [-]'t heard [-] updated on anything for [-] case,I turned in so many documents that they needed and I thought that would help [-] best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they [-]'t know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.