Santander Bank, N.A. Corporate

Santander Bank, N.A. has 413 banking locations. Their corporate headquarters address is listed as: 824 N Market St in Wilmington Delaware.


This corporate page for Santander Bank, N.A. includes ratings, links to all Santander Bank, N.A. branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.


Santander Bank, N.A. Headquarters
Santander Bank, N.A. Corporate Headquarters Address:
Santander Bank, N.A.
824 N Market St
Wilmington, Delaware 19801
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Santander Bank, N.A. Headquarters Phone Number: (302) 654-5182

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Santander Bank, N.A. Headquarters Map
Santander Bank, N.A. Location Area Map


Santander Bank, N.A. Lobby Hours
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM

Friday
9:00 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
Santander Bank, N.A. Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
824 N Market St
Wilmington, Delaware 19801
Established:
01/01/1907
Became FDIC Insured:
03/10/1938
Corporate Website:
www.santander.com
Corporate Structure
Number of Branches:
413
US Bank Branches:
417
Foreign Offices:
0
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
BANCO SANTANDER SA
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
No
Financial Snapshot
Assets:
$98,568,768,000
Deposits:
$74,786,937,000
Deposits Held Domestically:
$74,786,937,000
Equity Capital:
$11,475,732,000
Net Income:
$215,316,000
Additional Websites where they accept or solicit for deposits:
www.santanderbank.com
FDIC Oversight
FDIC Region:
2
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
Claymont
Regulator:
OCC
Santander Bank, N.A. Complaints

View More Santander Bank, N.A. Complaints:
1 2 3 4 5 6 7 8 9 10
Complaint ID: 3987347

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Incorrect information on your report

Subissue: Account status incorrect

Company: Santander Consumer USA Holdings Inc.

Complaint: Its been seven years for my santader loan shows like its been late in 2017

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 3179604

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Company: Santander Consumer USA Holdings Inc.

Complaint: I did not authorize SANTANDER CONSUMER USA to review my credit report. I have a extend fraud alert on my credit reports. SANTANDER CONSUMER USA did not contract me on the phone number listed of the report before checking my credit. I reached out to them by way of phone, email and US mail requesting they provide competent evidence that bare my signature that I gave them permission to check my credit reports. If the can not to take the necessary steps to remove it from my XXXX, XXXX XXXX and XXXX reports. More than a reasonable period of time ( 90 days ) has passed without providing me with proof I authorized them to review my report. They have also failed to remove the inquiry from my report.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 2835677

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit repair services

Issue: Problem with customer service

Subissue:

Company: Santander Consumer USA Holdings Inc.

Complaint: The cfpb flagged a complaint as a duplicate. It was clearly not a duplicate. One complaint was fraud the other was a blance dispute. They waited over ten day to flag it as a duplicate. Thier customer service said they think it was flagged as a duplicate because the resolution was the same. Why are they looking in the resolution field to see if it's a duplicate, there are only a few possible resolutions, so obviously different disputes can have the same resolution. The customer service agent told me the only resolution was for me to submit a new complaint, and to put at the top that this is not a duplicate. That's great except I'm not wanting to start over from square one. I was expecting a response with in the next couple of days. I don't want to restart from scratch giving the finance company additional to resolve my issue. The least they could do is reopen the complaint without me having to submit a new one, as well as keep the original time table discussed for a response. Please see attached email for the complaint number.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A



View More Santander Bank, N.A. Complaints:
1 2 3 4 5 6 7 8 9 10



Santander Bank, N.A. Reviews and Ratings

Average Customer Rating

2 out of 5 stars from 26 reviews.

29950-Santander Bank

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

1 stars

Reviewed on December 07 2022 by Jonna W

Is no one going to repair [-] ATM at [-] Comer in San [-]? For [-] past month, it only offers to check balance or change pin. I can't make withdrawals, therefore, you're losing fee money on top of [-] inconvenience it's causing [-].


5 stars

Reviewed on July 23 2022 by Sylvan M

It seems that this bank does not know what or [-] to close a personal [-]. I responded to a flyer I received in [-] [-] on 7/11/2022 and was approved for a $25,000.00 [-]. Completed [-] process all of [-] way to closing. [-] website [-] not pass [-] through to [-] closing site. It sends a "
We're Sorry [-] instead? I have received this email and [-] every day for [-] past 8 days and each time it does [-] same thing? I have called a dozen different numbers within this bank. All to no avail. I was talking to a Consumer department in Costa [-] tonight and she has never been to [-] U.S. so had no clue what I was referring. Calls to your [-] department are fruitless and yield no or very little results. [-] difficult can it be to put [-] in touch with [-] [-] processor? I have her name but cannot reach her due to some cloud of secracy displayed by everyone I have spoken to about this matter. I highly recommend avoiding doing [-] with this bank!


4 stars

Reviewed on October 21 2021 by Jean I

Pleasant and professional service from
teller RJ. Lopez and Customer Service Rep. J. Jimenez…However,
[-] managerial staff leave much to be desired. Progress isn’t progress when you frustrate customers and create [-] [-] to busy subordinate employees! Not smart banking practice. That’s not [-] a small bank can [-] [-] time customers.
Received a crank call from [-] alleged Santander agent today after having a challenging time to update some info at [-] Parkchester Branch! Called to speak with [-] [-] Branch manager regarding same as well as [-] assistant manger but both were too busy despite [-] fact that I [-] it was urgent. After almost 30 years—time to look for another bank


5 stars

Reviewed on May 21 2021 by Marie W

This bank in Duxbury, MA closed its doors at [-] onset of Covid without even calling its clients. They left a scrawled note on [-] bank's front [-] telling us to [-] to another branch in Plymouth which is [-] away. This really impacted [-] older people in [-] town who no longer drive. It was downright disrespectful and inconvenient. It didn't help that there was a [-] [-] at a Santander branch in [-], MA where [-] vehicle collided with [-] orange bollard and did damage to [-] bumper and wheel trim.


1 stars

Reviewed on April 06 2021 by Benson R

THERE WAS A CHECK FOR $8000 { Account # [-] } THAT WAS DEPOSITED ON 10/19 AND IT WAS SUPPOSED TO BE RETURNED BUT NO ONE CAN SEEM TO FIND OUT WHERE THAT CHECK IS OR WHERE [-] MONEY IS. PLEASE CALL [-] AT [-]


5 stars

Reviewed on April 06 2021 by Benson M

Worst bank ever


1 stars

Reviewed on April 04 2021 by donna s

I am [-] representative payee for [-] developmentally disabled sister. We have been account holders for 19 years. Before that [-] dad was her representative payee and that account was [-] for 20 years. I recently received a letter stating that [-] account was being closed for no reason. Since [-] reason cannot be stated I can only assume that it is because we are women over [-] age of 55 and disabled. Therefore, I [-] be making a complaint to [-] OCC. You get no [-], your policy is discrimintory and while I [-] happily bank elsewhere, I fully intend to tell everyone I know not to use Santander.


1 stars

Reviewed on March 19 2021 by Steve Y

HORRIBLE! A poorly run bank with often rude employees, that screws up endlessly.


1 stars

Reviewed on November 03 2020 by Kajir H

Very incompetent mailed a 15,000 check for pay off and they lost it in certified overnight. they [-] it [-] be laying around on someone's desk, "just write another one." as i have been waiting since October 15 and need [-] pay off letter so i can close this week. So Santander is [-] hold up, no one knows nothing.


5 stars

Reviewed on October 23 2020 by Doreen K

Yesterday at your Oak Bluffs branch, after being a loyal customer since 1978, when your bank was formerly known as [-] MV [-], I was compelled owing to gross misuse of [-] Overdraft privilege, to pay nearly $800. in interest I was unaware of and made absolutely NO sense. I suggest it tmay well be a flagrant example of financial Elder Abuse. Kindly reply after reviewing [-] current checking account record. There was absolutely NO rational for monthly, without [-] realizing, it, abusing [-] trust and overdraft privilege. Thank you.


5 stars

Reviewed on October 07 2020 by RONALD P

NOT A GOOD BANK. PAID OFF [-] YEARS AGO. STILL HAVE NOT RECEIVED TITLE TO [-] OR A STATEMENT SHOWING PAYOFF. LICENSE BRANCH HAS TITLE AND [-] NOT RELEASE, CAUSE THEY SAY IT STILL HAS A LIEN ON IT. I HAVE CALL 4 TIMES AND WAS PROMISED THAT [-] RELEASE WOULD BE MAILED TO [-]. [-] ORIGINAL ADDRESS WAS 7178 TUNNEL ROAD, UNIONVILLE, [-]. I NEED [-] RELEASE SEND TO [-] [-] ADDRESS, AT [-] BOX 282; [-] MARKET, [-] 47965 PLEASE [-] SO IMMEDIATELY.


1 stars

Reviewed on September 10 2020 by Marilyn E

Worst Customer Service Ever!!!
You never get a call back, no response from emails or messages on your account. All reps are outside US and can't help you. [-] [-] was transferred to them or I would never have used them.


1 stars

Reviewed on August 11 2020 by Nancy

[-] worse [-] company in [-] world ! They need to be closed down. Scammers, Liars and gouging money from their customers!


1 stars

Reviewed on October 18 2019 by Pearl F

They [-] things and [-] not [-] them. Its like they are reading from a scrip. They speak broken English and it is very hard to understand them. They LIED to [-] on several occasions and now they say they cant forgive $190.91 balance of late fees on [-] account...I was told they would. BAD customer service


1 stars

Reviewed on September 27 2019 by john c

no way to reach corporate office they [-] out fake phone numbers not a good thing


1 stars

Reviewed on September 18 2019 by Kal R

This bank lost a customer of 30 years because of [-] handling of [-] problem with their executive office. Total insensitivity to [-] problem. Total arrogance on response. I wanted [-] [-] executive, not [-] arrogant clerk. Gave them 1 [-]. Couldn't figure out [-] to rate at [-]. This is one messed up organization.


1 stars

Reviewed on September 17 2019 by Lori R

I lost [-] debit card and was told 5 to 7 days. When I did not receive [-] card after 2 weeks I went to speak with [-] branch manager. [-] informed [-] they never ordered. [-] filed a complaint on [-] behalf and [-] FEDX a card that is unusable because of pin issues. Now I am waiting for another FEDX pin.. They are [-] worst!! almost 3 weeks with NO [-] TO [-] MONEY!!! Disgraceful and disrespectful customer service. I waited for over 45 minutes for [-] snippy manager to say she can only send a [-] pin!! I hate this bank. I have lots of money I [-] be taking out..


1 stars

Reviewed on September 17 2019 by Lori R

I lost [-] debit card and was told 5 to 7 days. When I did not receive [-] card after 2 weeks I went to speak with [-] branch manager. [-] informed [-] they never ordered. [-] filed a complaint on [-] behalf and [-] FEDX a card that is unusable because of pin issues. Now I am waiting for another FEDX pin.. They are [-] worst!! almost 3 weeks with NO [-] TO [-] MONEY!!! Disgraceful and disrespectful customer service. I waited for over 45 minutes for [-] snippy manager to say she can only send a [-] pin!! I hate this bank. I have lots of money I [-] be taking out..


1 stars

Reviewed on September 14 2019 by DO A

[-] [-] ACCOUNT EXPERIENCED FRAUD WE INFORMED [-] BANK ABOUT IT THAT HAPPENED ON [-] 12TH AND 13TH WE WERE TOLD TO COME INTO [-] BRANCH CLOSE THAT ACCOUNT AND [-] A [-] ACCOUNT WHICH WE DID THAT WAS [-] 16TH. ITS NOW [-] 14TH, IN [-] 4 WEEKS SINCE OPENING [-] [-] ACCOUNT [-] FRAUD DEPARTMENT HAS FROZEN [-] ACCOUNT SEVERAL TIMES EVERY TIME IT WAS FROZEN I WOULD SPEND 2 TO 3 HOURS ON [-] PHONE TRYING TO GET SOMEONE TO HELP. TO ONLY HEAR " I [-]'T KNOW " , THEY WOULD THEN SEND [-] TO A BRANCH TO NO AVAIL I WOULD RECEIVE [-] SAME ANSWER "I [-]'T KNOW". SO IN [-] MEAN TIME WHILE CHECKS THAT HAVE BEEN SENT OUT TO PAY BILLS, MORTGAGE, EMPLOYEES, [-] PAYMENTS ON EQUIPMENT HAVE BEEN RETURNED BECAUSE ACCOUNT IS FROZEN, I HAVE ONLY RECEIVED [-] ANSWER I [-]'T KNOW. I COULD CONTINUE THIS STORY FOR ABOUT 10 MINUTES MORE BUT I [-] SHORTEN IT FOR YOU. AFTER HAVING FRAUD COMMITTED ON US AND REMEMBER WE ARE [-] VICTIMS IN THIS CASE. SANTANDER HAS TREATED US LIKE [-] CRIMINAL FOR [-] PAST 4 WEEKS, THEY HAVE COST US LOSS OF [-], LETS NOT FORGET THAT THEY HAVE ALSO MADE IT SO NO VENDORS [-] EXCEPT A CHECK FROM US WHICH HAS RUINED OUR CREDIBILITY. SO NOW LET [-] PUT [-] ICING ON THIS CAKE,
FRIDAY [-] 13TH AT AFTER SPENDING 4 HOURS AT 2 NOT 1 BUT BRANCHES BEING ASSURED THAT IT WAS ALL FIX I GET BACK TO [-] OFFICE MIND YOU 2 HOURS LATER TO FIND THAT [-] ACCOUNT HAS BEEN FROZEN ONCE AGAIN NOW IT 630PM I GET BACK ON [-] PHONE TO GET SOME HELP WHICH [-] SUPERVISOR [-] WAS DOING EVERYTHING [-] COULD TO HELP [-] ITS NOW 7 PM STILL BEING TOLD "I DONT KNOW WHY" THIS IS HAPPENING, THEN TOLD [-] TO [-] INTO A BRANCH AND [-] YOUR DEPOSITS MEAN WHILE [-] 9 YEAR OLD GRANDSON IS CALL ASKING WHY I HAVE NOT COME TO HIS BIRTHDAY PARTY YET. SO ON [-] 14TH AT 930 WE [-] TO [-] BANK TO [-] DEPOSITS ONLY TO BE TOLD THAT SANTANDER HAS CLOSED OUR ACCOUNT THEY NO LONGER [-] ACCEPT OUR [-]. SO BE VERY CAREFUL WHEN USING THIS BANK WE WERE [-] VICTIMS OF FRAUD BUT TREATED LIKE [-] CRIMINALS AND HAVE RUINED [-] 30 YEAR OLD SONS [-] THAT TOOK HIM 2 YEARS TO BUILD. I MIGHT NOT HAVE SUCH A PROBLEM IF THEY COULD HAVE GIVEN [-] [-] EXPLANATION OF WHY.


5 stars

Reviewed on August 07 2019 by Jennifer

0


1 stars

Reviewed on July 24 2019 by Demetrios V

[-], I setup a checking account from a bonus that was offered to [-], which I was told by [-] account person that as [-] as I have [-] automatic deposits , I [-] get a 400 bonus.  Never once was told that if I was a prior customer,  I'm not able to get this bonus.  And to be honest, why would I have done this if it wasn't for [-] bonus of which was [-] offer sent to [-].  I found out 3.5 months later, despite [-] [-] objectives and confirmed by a [-] 14th email, I [-] not get this bonus.  Why was this not told to [-] at [-] time of sign up, as this is [-] reason I was there.  Now because of this, once mine and [-] wides CD's expire, I [-] pull all money's out, and remove [-] direct deposit payments and close accounts.  So due to this 400, I [-] be removing over $22k, plus
prospect of future investments [-] never happen, just terrible service and support,l from [-] head office and [-] executive assigned to [-] issue.  This is truly unfair and unethical


1 stars

Reviewed on November 30 2018 by JOHN C

WORST CUSTOMER TREATMENT AND WORKERS UNSURE OF THEIR JOBS


1 stars

Reviewed on November 30 2018 by john

VERY BAD CUSTOMER SERVICE.... WORKERS LACKING KNOWLEDGE ...FEES CHARGED FOR EVERYTHING


1 stars

Reviewed on May 26 2018 by Sam

This bank should be shut down. [-] sharks should be their name. These people predatory lenders and [-] artists. [-] government need to shut them completely down.


5 stars

Reviewed on November 08 2017 by Donna M

Convenient hours, friendly people, competitive products, and services. I've been banking with them for almost 60 years, [-] whole life!!


1 stars

Reviewed on September 15 2017 by L K

Santander is a horrible bank to deal with. Lot's of unnecessary [-] [-] and rude employees.


Branch Locations for Santander Bank, N.A.
Santander Bank Medium Logo
The following is a directory of all branch offices for Santander Bank, N.A.
Pages: 1 2 3 4 5 6 7 8 9 10
1442 BANNISTER STREET BRANCH - Santander Bank, N.A.
1442 Bannister St
York, Pennsylvania 19801
2690 South Queen Street Branch - Santander Bank, N.A.
2690 South Queen Street
York, Pennsylvania 19801
1940 Carlisle Road Branch - Santander Bank, N.A.
1940 Carlisle Road
York, Pennsylvania 19801
1001 Haines Road Branch - Santander Bank, N.A.
1001 Haines Road
York, Pennsylvania 19801
York Federal Saving And Loan Associa - Santander Bank, N.A.
101 South George Street
York, Pennsylvania 19801
Pages: 1 2 3 4 5 6 7 8 9 10
Santander Bank, N.A. Name Changes
The following are other names Santander Bank, N.A. has been known by over the years:

In 1986 their name became: Penn Savings Bank FSB.

In 1992 their name became: Sovereign Bank, A Federal Savings Bank.

In 1997 their name became: Sovereign Bank.

In 2013 their name became: Sovereign Bank, National Association.

In 2013 their name became: Sovereign Bank, National Association.

In 2013 their name became: Sovereign Bank, National Association.

In 2013 their name became: Sovereign Bank, National Association.

In 2015 their name became: Santander Bank, N.A..

Santander Bank, N.A. Headquarters' Locations
The following addresses are where Santander Bank, N.A. has had their headquarters:

Moved From: 840 PENN AVENUE to 1130 Berkshire Boulevard, Wyomissing, PA 19610.

Moved From: 1130 BERKSHIRE BOULEVARD to 1130 Berkshire Blvd, Wyomissing, PA 19610.

Moved From: 1130 BERKSHIRE BLVD to 824 North Market Street, Suite 100, Wilmington, DE 19801.

Santander Bank, N.A. Mergers and Acquisitions
The following shows transitions that are what have ultimately result in Santander Bank, N.A. becoming what it is today, for better or worse.

First Federal Savings and Loan Association (1984)
Jersey Shore Savings and Loan Association (1993)
Harmonia Savings Bank (1993)
Yardley Bank for Savings, FSB (1993)
Valley Federal Savings and Loan Association (1993)
Shadow Lawn Savings Bank, SLA (1994)
Charter Federal Savings Bank (1994)
West Jersey Community Bank (1996)
First Dewitt Bank (1997)
Sovereign Community Bank (1997)
Bankers Savings (1997)
Main Line Bank (1998)
Carnegie Bank, National Association (1998)
First Home Savings Bank, F.S.B. (1998)
Trenton Savings Bank FSB (1999)
Main Street Bank (2002)
Sovereign Trust Company (2002)
First Essex Bank (2004)
Compass Bank for Savings (2004)
Nantucket Bank (2004)
Waypoint Bank (2005)
Independence Community Bank (2006)